AFTER EXPIRY OF AMC, I APPROACHED FOR RENEWAL OF AMC, BUT THE COMPANY REFUSED TO DO SO. AFTER SOME TIME ON[protected] I COMPLAINED ABOUT THE MACHINE, ENGINEER CAME, INSPECTED AND TOLD ABOUT AN EXPENDITURE OF ABOUT RS.1000. I REFUSED AND THOUGHT TO BUY A NEW MACHINE BUT THE ENGINEER HAD SOME MALAFIED INTENTION IN HIS MIND TOLD ME THAT INSTEAD OF BUYING NEW MACHINE HE SUGGESTED TO OVERHAUL THE SAME MACHINE AT THE COST OF RS.3350. HE TOLD ME THAT SUBJECT WASHING MACHINE AFTER REPAIR WILL BE AS EQUAL TO NEW MACHINE. AFTER GETTING SATISFIED I GAVE HIM RS.2000 AS ADVANCE. AFTER THREE DAYS THAT THEY WILL CHARGE SOME MORE AMOUNT OF RS.650.00 AS CAPACITOR IS ALSO NOT OK, BUT I TOLD HIM THAT IT WAS ALL INCLUED IN THE SAID AMOUNT OF RS.3350.00, AFTER THREE DAYS I RECEIVED A CALL FROM M/S GEMINI HOME APPLIANCES & SERVICES THE AUTHORISED SERVICE PROVIDER OF WHIRLPOOL THAT THE MACHINE IS READY BUT WILL ONLY BE DELIVERED WHEN THE BALANCE AMOUNT OF RS.1350 IS PAID IN ADVANCE, I AND MY FAMILY MEMBERS WERE NOT IN HOUSE AND THE MAN CAME FROM THE COMPANY TOLD THAT HE CAN NOT COME AGAIN HENCE IF I WANT MY MACHINE BACK I HAD TO MAKE PAYMENT FIRST TO THEIR OFFICE SO I REQUESTED MY NEIGHBOUR TO MAKE PAYMENT. THEY DELIVERED THE MACHINE NEXT DAY BUT SOME OF THE EXTERNAL PARTS WERE NOT THERE, I TELEPHONED THEM SO MANY TIMES BUT THEY DID NOT REVERT AND MACHINE IS NOT WORKING PROPERLY. BOTH THE COMPANY "WHIRLPOOL" AND THE SERVICE PROVIDER "GEMINI HOME APPLIANCES & SERVICES, ARE NOT TAKING ANY INTEREST IN MY MACHINE AND THEY HAVE CHEATEDLY TAKEN RS.3350.00 FROM ME. I HEREBY GIVE DETAILS OF SERVICE PROVIDER:
JOB SHEET NO.29730 DT.30/07/2008
APPLIANCE DELIVERY NOTE NO.849 DT.05/08/2008
M/S GEMINI HOME APPLIANCES & SERVICES,
146-B/12, GURUNANAK PURA, LAXMI NAGAR, DELHI-110092,
TEL:[protected], 64542252
MY ADDRESS:
SANJEEV GUPTA
117-RAJDHANI NIKUNJ, 94-I.P.EXTENTION, DELHI-110092
MOBILE : [protected], , TEL:[protected]
Aug 14, 2020
Complaint marked as Resolved 
This is to brought to your notice that on 3.1.2009 I came to alappatt super shoppe at Broadway, Ernakulami and enquired about purchase of new whirpool geniu fridge against old videocon refrigertor.Accordingly the old refrigertor accepted orally for RS1800/- and Rs 200/=was paid by me as advance vide receipt no 3.1.2009 .However a invoice was provided for New G supreme 180 l refrigertor with a bill cost including 12.5% tax over the cost of fridge ie RS 7991.10 totalling Rs9000/= vide invoice no F08949 dated 3.1.2009.In the invoice it was noted that total amount as Rs 8200 less advanced paid as RS 8000/=.A gift was given to me The amount was obtained on 5.1.2009 from my residence after delivery of the fridge and taking back the old fridge.It is unfortnate that consumer like me was not considered without providing the following .
1.No refrigertor key was given
2.No waranty card was given displaying warranty period, items of validity etc and no signature was obtained from the purchaser or his representative.
3.The bill displaying the details of the s.no of the fridge was not given alongwith sela of the firm and authorized signature of the company .
4.The total amount paid by me was Rs 8200/= and the agreed cost for old working refrigertor of videocon brand green colour VNR A16AM modelwith s, no 143339 was Rs 1800/= making a total of Rs 10, 000/= while the invoice (not the bill) was for RS 9000/= led to loss of Rs 1000/= to me.Even on inclusion of the transportation, loading and unloading costs the loss for me is Rs 500/=
5.The receipt for Rs 8000/= payment also not given to me by ythe firm.
It is unfortunate repute firm of your standard created such a problem to me on the above lines.Please ask the concern to correct the lapses, provide the key, bill, recepit, gurantee card, balance Rs 500/= and inform me immediately by return email to [protected]@mpeda.nic.in or to phone number [protected] tommorow(6.1.2009) otherwise there is no option for me except to approach the consumer redressal forum .
regards
AL.Muthuraman
First floor,
Manthanathu,
Behind Post Office
Vytilla, Kochi-682019