Cred Complaints & Reviews

I have purchased the Go Noise Product on CRED Retailer Application Platform on April 2021. Product is covered under Warranty till May 2022. Since March 2021 one of the earbud stopped working completely.

I reached out to Vendor, Vendor redirected me to CRED team as they are the retailers for purchase as I am not the direct customer to Go Noise. Post intervention from CRED Team, Go Noise Team has picked up my ear buds for Services. However There is no further update since defective product has been picked up by Vendor team. (GO Noise ticket number : 68161). I reached out to CRED Support team for further follow up but later on there are no responses from CRED team as well.

However at present there are neither responses from Vendor as well as Retailer and I am not using the ear buds for which I have paid to CRED team and eventually to Vendor. But in this case both are not supporting.

Hi Team,

My account is debited with 3675Rs from my HDFC account, which is unauthorised. I need my refund for that. Also this transaction is not shown in cred app.

Below is the message and transaction details.

HDFC Bank: Rs 3675.00 debited from a/c **3802 on 22-05-22 to VPA cred.[protected]@axisb(UPI Ref No[protected]. Not you? Call on [protected] to report

Mobile no: [protected]
The amount debited is Rs 3675/-. The amount credited is only 2999/-. Who gave Authorization to debit my account money without pin and OTP? I want the remaining Rs676/-.
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Given the order via cred application in the shop area and for that order they are not providing any cancellation as well as change address option before order confirmation.

I did a payment of 702 via Citi Card on cred pay under flat 100 cashback offer. I saw the cb offer getting applied correctly. However, I didn't get any scratch card or Cashback after completing the transaction.

Cred support says it was a bug and they can't offer cashback on the same. I would not have done this transaction if this was known and cashback wasn't shown on payment page.

Hi I have ordered ear phones order number #19167, amount was deducted and after few days order was cancelled automatically please look on to this

Regards
Anil Kumar
[protected]

I made a transaction for electricity bill payment of INR 15084 to KESCo on May 9th, 2022 for which the due date was May 12th, 2022. At that point of time, the transaction was shown as successful. Today i.e. May 17th, 2022, I received a message from your app that the transaction was unsuccessful so I had to make the payment again but along with a fine of INR 142 making the total amount payable equal to INR 15226.
Considering that this is a mistake from your end for which I had to be the fine-bearer, I demand a compensation from your company.

I already Paid My full EMI's but still the first EMI is showing as in processing state. Paid through IDFC BANK link. I have all the required Screenshots guys need immediate attention here. its been quite long time more than 6 months the EMI is still showing in processing state. Need immediate resolution.. Please do it ASAP. other wise i am going to lodge a complaint in the consumer form.

Loan ID : 50680653

Attaching the Screenshot of payment as well.

CRED app not updated HDFC credit card statement because of this I haven’t paid due amount and HDFC charged financial and late payment fee.
Which also affected my cibil score
I have raised a ticket but still now no resolution.

I have buy smart watch on CRED application, I got product but it is damaged. I have contacted to customer care or support but not any responses ..

I have made a rent payment thro' cred on 08.05.2022, till date the amount not credited to the landlords account
registered Mobile no: with Cred:[protected]

I have already paid fees and amount is not been reflected on the receiver bank yet, payment was done o May 5, 2022, so please contact asap

Hi,

I have paid rent with HDFC credit card on 4th May 2022 9AM but still the landlord not received money.

When I check the status in CRED app it is showing the status as "processing" and the payment will be credited in 1 day.

The same status shown since last 4 days.

Please resolve the issue.
And also help to delete the account permanently.

Regards
Harinath...

Initiated a payment of icici credit card via CRED on 14th April 2022. The transaction failed but amount got deducted from my account. Normally such failures get refunded in maximum 7 days, but somehow CRED has not yet refunded the amount, its already 22 days and counting. The customer care just keeps giving standard replies, with no tangible help. Expecting a refund in bank account or atleast credit to credit card account.

Placed order through cred app shop for pasta sauces from spice story on 17 Apr.
Due date of delivery was 26 apr. Pickrr tracking
Courier delhivery
Tracking id[protected]
Orderid #18783.
Complaint raised multiple times ref no 3737438
There is no satisfactory response neither they are refunding nor sending the product.
Multiple mails sent from yahoo. Com but not satisfactory response.
Photos attached

Order id is 90GYG02ED12. rent payment of 5000 is processed on 29 april. 6 days gone but the payment is not transferred, there is no response from cred company, also there is no support service, zero customer care, please take strict action against such bad companies, Urgent transfer my money back.

Hello,

I have done 3 transactions of 20k each against my credit card payment via cred app using phone pe option on 24th April 2022. Attached are the transaction details for the same. Out of the three transactions two were loaded to my credit card account against the monthly bill by the cred app, but one transaction of 20k has not been loaded to my credit card account by cred. I have checked via phone pe support and they had...

Hi CRED,
Amount not refunded to my account, my mobile number [protected] and e-mail MohamedAbdullah.[protected]@gmail.com . Why the not replying any of query in app . Refund my 4000 rs . You are holding from last one month. If you think you are a intelligent then compliant will go to court about your fraud app

Dear Team,
I pulkit garg buying a tizum white type c fast charging cable threw cred app. In the rupees of 79. On 25 apr 2022 i am recived my order when i open the packet and use this product. this product is defective i am immediately complaint cred team in cred application and cred team provide me a complaint number #3705407. But till now my complaint is open and cred team not provide any type of solution so i requested please help me.

Thanks you
Pulkit garg

Hi Consumer forum Team,

as I shared below email communication with cred as I'd one payment of 1.55 lac for mg hdfc credit card via cred application through my kotak netbanking .

payment deducted since more than 48 hrs but still not credited or reflected in my hdfc credit card as today is my last of bill payment nor they refunded in mh bank account not even credited to my hdfc credit card after multiples email following up here below is email communication.

pls help me out for this payment refekctikn to mg gdfc credit card or refund my original bank account so that I can clear mh hdfc payment today itself without any bank charges.

thanks
Rajesh Solanki
[protected]

Hi Team,

pls update on this transcation whether it will reflect on hdfc credit card as my card due date is today only or refund to original bank.

it really bad experience still stuck money nor itsrekefcted in credit card and not in original bank account from where payment done.

today is my card last day for payment who will responsible for payment late fess if this payment not done within time line.

it's clear that more than 48 hrs this payment stuck, cred will pay my late payment if not then make it clear else need to take action this.

Regards
Rajesh Solanki
[protected]
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On Thu, Apr 28, 2022, 10:32 rajesh solanki wrote:
Hi Team

today I just got this message recieved form cred in sms

Payment of INR 155, 000 for HDFC Bank credit card XXXX-4117 on 27-Apr-2022 (order id 6N3L4ZE03QG) has now been received. This amount will be refunded back in 5 working days. Setup your Instant Refund account now to get this in 3 hours.

pls call urgently as if your platform received then it should credit in my hdfc credit card.

arrange the call to fox the issue better way

thanks
Rajesh Solanki
[protected]

On Thu, Apr 28, 2022, 07:51 CRED Grievance Officer wrote:
Dear CRED Member,

We are waiting on a response from your end, regarding your Ticket ID – 3725098.

Should you have already reviewed our response, feel free to ignore this email. If not, awaiting response here & will be glad to work upon the same.

However, in case you still need further assistance, please do not hesitate to reach out to us here.

Regards,
Team CRED

Security deposit already debited from credit card two days back but outstanding reflecting for card usage but payment still not recd kindly revert will raise it to rbi n consumer court as no reply