[Resolved]  Croma — Poor after sales service by croma mulund west

Address:	Mumbai City, Maharashtra, 400081
Website:	croma.com

Dear sir/ madam

Subject : Poor after sales service of your company(Mulund west)

I, Siddhesh Wadkar am a regular customer of Croma, a loyalist with croma. I buy all my electronics from croma, the record of which you must be having. Samsung LED TV, Samsung Note phone, Front Load washing machine, Sony C5 Mobile phone, LG Refrigerator, Voltas air condition, Vacuum cleaner. The list just goes on. I do not even compare prices elsewhere.

However in the recent past me and my family are finding it difficult to deal with croma. It doesnt seem to be as good as it earlier used to be.

There was this recent incident when my Sony C5 had a problem with the speaker on the very second day of purchase. I Couldn't go to go to croma on the same day so I went after few days. When I finally visited croma just for getting my phone checked your people called up on that particular phone and told me that there is no problem as such. When I insisted, they sent it to Sony's service center and found out that there indeed was a issue.

I have been loyal with croma since the last 6 to 7 years during which my address has changed from Kurla to Mulund, till date they haven't updated my new address in spite of giving them a photocopy of my passport with the updated address. I recently had a problem with my air condition, they sent the technician to my old address where nobody resides.

Also When my front loading washing machine (Bosch) was delivered at my place it was fully open. Unfortunately I wasn't there at that time. When my parents asked the delivery guys they said it comes like that only they didn't give the box also. I came to know about it very late as my parents didn't inform me about it fearing that I may fire those delivery guys. This is feel is poor service by you guys.

And When I took my voltas air condition a year back I got good service only till the time A/C was delivered to my place. Again I had to go personally to croma to tell them that it wasn't installed yet. Had croma communicated to voltas regarding this I wouldn't have to run around. Now the A/c's maintenance is due and I Don't know how much I would have to struggle for it.

My request to you is to kindly look into the matter at the earliest before it gets too late. I am sure it wouldn't matter to you if one person like me stops patronising croma and switches to some other dealer but I have been loyal to you guys and it would hurt me more to switch to someone else.
I would be forwarding this email to every possible department of your management as well as to the customer satisfaction cell of Tata, the brand image which is ultimately getting affected due to the poor after sales service of Croma.
Kindly look into this matter. Awaiting your reply as well as looking forward to a better experience with Croma.

Thanking you

Siddhesh Wadkar ([protected])
[protected]@yahoo.co.in
64/5, Kamdhenu, opp Nalanda Highschool
Hari om nagar,
Mulund (East)
Near Eastern express highway.
Mumbai - 400081.