D-Mart / Avenue Supermarts Customer Care
Avenue Supermarts Ltd.
Customer satisfaction rating: 1%
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201
COMPLAINTS

D-Mart / Avenue Supermarts Customer Care

Avenue Supermarts Ltd.

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Address
Anjaneya Cooperative Housing Society Ltd., Orchard Avenue, Powai
Mumbai
Mumbai City District
Maharashtra
India - 400076
Landmarks:Opp. to Hiranandani Foundation School

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
1%
Complaints
201
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

D-Mart / Avenue Supermarts related photos (31)

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D-Mart / Avenue Supermarts Complaints & Reviews

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D-Mart / Avenue Supermarts — payment swiped twice at d'mart moosapet hyderabad

 anilkatz1 on May 12, 2018
Hi sir/madam,

I've purchased groceries of worth rs.1527/- from your store at moosapet on[protected] and piaf the bill by swiping my andhrabank debit card, number ending with,...3617.
First time there was a server issue, so the bill was not processed, but amount got deducted from my account... Second time amount was processed nd bill was generated...
I'm attaching screenshot of my statement and the picture if the bill too..

Kindly check and process the refund of my amount into my account, as u have an emi clearance in a couple of days...
Complaint comments  Read comments [1]Complaint category Products & Services

D-Mart / Avenue Supermarts — limited quantity allowed to purchase why is this not mentioned on counters of various product

 sajid1964 on May 12, 2018
On dated 12/05/2018 i visited demart store at kanjurmarg, i bought 25 ltrs gowardhan milk, 10 bottles of thumsup and other household goods at billing counter i was told that they will not allow me to take 25 litres of gowardhan milk and 10 bottles of thumpsup, i asked them reason for it they said me that other customers should also get i told them that you should place on counter that limited no quantities is allowed. After wasting so much time at billing counter u are saying this i ask them under which consumer act this rule is being practice they did not reply...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — dmart (koparkhairane) staff - arjun kate

 Sudeepa Bose on May 8, 2018
This guy is absolutely rude. Using fowl languages and does not know how to treat female. Was shouting at me in front of entire crowd, i could have slapped him there but it would have got intense. He has no way to treat customer and i am expecting a strict action against him.

Even the management is not good. Long queue. Most of counter are always closed. Only few counters one. That was still managable but such behaviour is appealing and unapologetic. I will never shop from dmart again and would also bad mouth about dmart and would never encourage my known persons to shop fro such...
Complaint comments  Read comments Complaint category Products & Services

D-Mart / Avenue Supermarts — unhappy with the service provided by stores manager d mart belgaum.

 varun jewargi on Apr 29, 2018
Hello team,

Today me and my family had been to d mart store belgaum. Actually we were planning to purchase salt of 20kg bag but the staff said only 50kg bag is available. I agreed on it as it would be easy for me to carry. I took tata salt worth 50kg bag. (1kg per packet).in the billing counter the stores manager - chandrakanth indulkar denied from giving me the 50kg bag and told the billing executive not the provide. When i asked him the reason he said he can give me only worth 10kg with a very rude tone. When asked him the reason he said go ask the ground staff. Why it was not...
Complaint comments  Read comments Complaint category Department Stores

D Mart — on 26/4/2018 they had cheated by not giving cadbury (84/-), chocolate act-2 (27/-) popcorn packet

 venkataudaybhanu on Apr 26, 2018
On 26/4/2018 time:9:11 pm they had kept and taken more amount more and they had cheated in accessories or things we brought kindly we request and order to give the items that we didnt get below
Cadbory (84/-) dairy milk choclate (Hsn-1806)
Act -2 (27/-) popcorn (Hsn-2008)
Bill no.[protected]
D. Mart vijayawada (Andhra pradesh)
D. No:24-1-31 samba murthy road bavajipet gandhi nagar vijayawada
Pin code:520011
V. No.:so[protected]
Cashier:cd/96-97
This is not only 1 st time but again this repeated if it is repeated again or the things...
Complaint comments  Read comments [1]Complaint category Food

D-Mart / Avenue Supermarts — charged twice

 sushma sandhu on Apr 21, 2018
I have done a purchase under cin l51900mh2000plc126473 for rs 6412.95 on 21apr18 morning from ramamurthy nagar outlet bangalore and they said the swipe machine is not working and used two cards of mine for payment and the swipe machine showed payment from one card but i got debited from my both sc and hdfc cards for the same amount. I tried calling them now, call not connecting. Can you please do the needful to return either one of the payments.
Thanks...
Complaint comments  Read comments [1]Complaint category Banks

D-Mart / Avenue Supermarts — exchange

 Md.Afroz khan on Apr 15, 2018
My brother has purchased 2 underwear for me 1 is cutdryer and other one is full size underwear but cut dryer is good but full size underwear is too small. Actually i told him that my cutdryer size is 80 and he brought cutdryer and full size underwear both are 80 size so i want to exchange my full size in 85 size. He purchased 1 hour ago and he went to d-mart to exchange they are not exchanging the underwear so what should i do with that underwear i didn't used that. So please do needful me...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

D-Mart / Avenue Supermarts — parking charges

 Gopikrishna Darla on Apr 10, 2018
Newly started D Mart is started parking charges in Guntur. I visited and purchased in many D Marts such as in Hyderabad and Delhi. I didn't pay any charges for parking purpose. But here in Guntur they charged. And they haven't any etiquettes of behaviour with the customer. And they didn't give any explanation about parking charges.And they given unrelated coupon.
Shown below....
Complaint comments  Read comments [1]Complaint category Other

D-Mart / Avenue Supermarts — extra charges taken due to wrong tag on product

 thedineshpatil on Apr 8, 2018
I have taken item 'prill' of mrp 165/- rupees. However on bill amount 610/- was written. After checking the tag of dmart on this item it observed that amount of 610/-was stick on product of worth mrp 165/-

Very much disappointed by this since i am regular customer of dmart and first time i have checked the bill and found this non sense.

You can predict how much dmart is 'looting' by this technique as many people taken almost a bucket of product in weekly visit

This is absolutely not expected from dmart.

What i want: i want proper bill...
Complaint comments  Read comments Complaint category Unauthorized charges

D-Mart / Avenue Supermarts — face wash and cashier and supervisor are lazy

 Divyesh123 on Apr 7, 2018
Divyesh patel here from Anand. I went to d mart in v v nagar area. I am a regular customer. I saw granite matcha d tox face wash in only 145 rs and they are charged me 175. I checked it twice but they didn't change the price in a shelves. Cashier is very ridiculous and she was standing last from exit door.she called a supervisor but supervisor told me the ingredients was different so these comes in 175. I am not a fool guy I said u check d price but they didn't. Ridiculous service. Next time hire someone with a good manner . I need a reply from d mart . I didn't buy that item because of price. No...
Complaint comments  Read comments [1]Complaint category Employers

D-Mart / Avenue Supermarts — worst customer, care cause fights

 SameetaJo on Apr 4, 2018
D-mart at kopar is beco. Bad to worse..it has customers coming in ang billing to physical attack and slap others for no reason.please check camera footage at around 4:15pm evening a customer almost provoke me into a very cheap fight while the staff at counter just looked on, and slow and careless staff attend at counters.Am too much disappointed pls do the needful..and let me know what is done bout the horrible incidence of today.the queue at entrance is poorly manged ..I suggested better service by a simple way but they just do not bother to implement...
Complaint comments  Read comments Complaint category Employees

D-Mart / Avenue Supermarts — no separate q line for cash / card q lines and miscreant some cash customers making problems to other customers

 RAOSRINIVAS on Mar 27, 2018
This store is not mnc outlet its just a less than a fish market even where systematic found. There is no proper q line maintained in this store both separate for cash and another for card line is essential. What security surveillance this store only knows to their managements in case of wrong q public and those are with cash tender are commonly billing to front even q line public are present. And what this store is doing nothing they want only billing billing just and nothing more then why these type of stores exist in cities or good market places. Better to shift such stores in other areas. People...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — store located at hinjawadi pune

 HARSHAD SHASTRI on Mar 24, 2018
I went to hinjawadi, pune d mart store and i found gents toilet's tab is continuously running and lots of water being wasted. Store staff goes there every now and then along with customers and nobody noticed or no attention has been given. This is absolute negligence where mh is facing serious water crisis and droughts and this type of insensitivity from a reputed store is not appreciated....
Complaint comments  Read comments Complaint category Utility Services

D-Mart / Avenue Supermarts — misbehave of staff and refuse to give me my selected products

 nitesh9349 on Mar 16, 2018
Dear sir/madam
As i visited d mart lal kothi jaipur today. There staff was very roude to me. And they did not give me the prouducts which i want to buy. There policies are not in written that how much quantity they can provide to a customer. And they even dont give me singles pieces also. The person whose name may be mr manoj was there. He refused to give me products and answered me very badly.
Hope you will take proper action againt all what happened to me. I felt samfull because of his misbehaviour.

Thanks
Nitesh agrawal
[protected]...
Complaint comments  Read comments [1]Complaint category Other

D-Mart / Avenue Supermarts — i'm complaining about double collection of money for the same thing

 Ayushee11 on Mar 11, 2018
I went to dmart yesterday just because of sunday it was havy crowd on the billing counter and the staff is very rude... While billing the staff member counted double for the same thing.. The item was kohinoor rice it's price is 320 rs/packet he counted it as 640 rs after i received the bill i told him that something is wrong he said no pls wait i have to deal with other people too... What could i do?? Pls refund my 320 rs.. And this is not the first time they did this... They did this many times before...
Complaint comments  Read comments Complaint category Food

D-Mart / Avenue Supermarts — kivon smart casual

 vivek thengre on Mar 9, 2018
We are last 5year customer stay at yavatmal so. At amravati dmart we purchase kivon casual on date bill19/2/2018 amt.3225.40 but i want xxl42 & i collect xl42 when i go to replace he say change only 7 day i going on 2/3/2018 so i request you to chang my kivon casual. Otherwise i will going on other way to replace my casual. As early as possible. My contact, [protected] vivek...
Complaint comments  Read comments [1]Complaint category Credit Cards

D-Mart / Avenue Supermarts — park avenue deo

 sagalia on Mar 7, 2018
I am purchasing all my house hold item from Dmart because of trust in quality and price and offers. This time I am quite disappointed because you are promoting park avenue product at good discounted rate but that's duplicate which I have received.
I was not expecting this type of cheating by you and your team.
I would like suggest all customer if at all you get in believable offer on branded items please do check twice...
As far as DMart is concern let me see what step you and your team is taking against it to prove that you are concern about your customer n quality of product.
Complaint comments  Read comments Complaint category Other

D-Mart / Avenue Supermarts — wrong debit on my credit card for no purchases made

 jyojav on Mar 5, 2018
I have not made any purchases in the last one year at d mart stores but amount debited showing on 25 feb 2018 in my credit card statement. I used to purchase there previously. Why did this happen now? The amount is around rs. 2200. No purchases but amount deducted from my credit card fraudulently. It is showing as 'd mart lb nagar' in the particulars column of my credit card. I use axis credit card. Thanks...
Complaint comments  Read comments [1]Complaint category Department Stores

D-Mart / Avenue Supermarts — restriction in quantity

 Sagarbk on Mar 3, 2018
Hi team,

This is sagar, i would like to bring this to attention by hoping justice will be given.

On 02/03/2018, i visited dmart located in kananakapura, wherein i was able to see offers of buy 1 and get 1 for almost all cosmetics, i took 2 items to billing counter but manager called ganapathi refused to give buy 1 and get 1 and spoke very rudely and he was warning not to enter dmart, this is not the way to treat the customer and also i was not allowed to avail the offer.

Can you please take this as very serious issue, as i would like to file a case under...
Complaint comments  Read comments Complaint category Business & Finances

D-Mart / Avenue Supermarts — double payment against single time procurement

 Rajendra Kabra on Feb 16, 2018
I rajendra hiralal kabra residung at jalgaon. On dated 25.01.2018 i had purchsed good from d mart rs 668.30/- vide bill no [protected] dated 25.1.18 at 05.57pm. The cbi card (Last four digit 2363) was swiped and transaction failed receipt received again the same card swiped the transaction successful. However the payment deducted from my account is twice.
After 6 days i check my transaction in bank, but amount was credited and as per bank person tolds that the double payment is credited in d art account.
Then i went in d mart 2/3 times however no satisfactory response, answered...
Complaint comments  Read comments Complaint category Banks

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