D-Mart / Avenue Supermarts Complaints & Reviews

I bought macho underwear from Himmatnagar de mart which was full size instead of Kutch but they refused to exchange it and I felt very bad....

Ticket raised #3227364 - Need Bill Copy
DMart is not responding

I have bought 5kg India Gate Basmati rice from D-mart Belapur CBD, upon unpacking found worst quality tukda rice inside packet.

Please look in to it

Savan Butani
[protected]

Today, (23.09.23 Time 9.30pm) while taking the vehicle at the parking lot (B1), 3 people there scolded a daily customer for inappropriate words. He doesn't look like he was born in a good family. He should be interrogated. Otherwise I will send the video. Hiring such disrespectful rascals will give your company a bad name. Hiring a bad person means that you are also a bad person..
Very disappointed with dmart Velachery. If you are honest then you should ask that person..You are responsible for whatever happens to me mentally..

D Mart Order No.[protected]

We have booked above order online...and paid thru Debit Card
and amount also deducted from my bank account
but showing error...on your website...

AND inspite of several calls / e-mails...PAYMENT is STILL NOT REFUNED
BY YOU...

YOUR Customer support e-mail id is absolutely useless...
not a single response mail from your side...till date...

Had ordered for few item through Order no[protected] on[protected]. However 2 items were missing and we logged a complaint under Complaint No 3196163. Its 4 days and every day the customer assistance team assures that the missing products will be provided within the day. Now I have atleast spoken to the call centre 5 times in the last 4 days and there doesn't seem any intent at DMart's part to provide the missing products.

We have a regular, loyal customer for the last 3 years and I think, its time to search for an alternative, if this is the service offered by DMart.

Pls take strict action against this lady as she is ruining the decorum of Dmart.
i waited their for 45 mins just because and Priyanka arrogantly asked me to leave the shop just because she couldn't find the barcode of the product.
She has no manners of talking to customer service. Instead of solving proplem she was busy scolding the poor staff guys.

I want to complain about a Dmart shopping center which was newly open in deonar customer service which was pathetic and this is the 3rd time I'm facing this last 2 times I ignored the problem but this time they crossed the limit not proper customer support also they don't even know how to talk with customer. Also I don't think so you know or not but if 1 customer go that mean you lost you lost you n number of customers and I am really disappointed with your customer service I will not visit your dmart ever again nor my family friends I already told everyone whoever I know or are in my contact I'll make sure that you'll lose your customers because customers are like God and if you don't know how to treat God then no one can generate your revenue from chembur branch your almost employees even managers also don't know how to treat people even I'm also a manager and I manage a portfolio of 3k+ customer but I always try my best to fulfill there needs first give training to your employees and manager how to build and maintain a relationship with customer then open a new dmart branch or don't open you'll face the loss at the end not us

There are present 23 Cash till but your management staff are yousing 12 Cash till

This is time of coustomer entery but your management staff is opening a all cash till

I have shopped at DMart in Jigani, Bengaluru on the 6th of August. I have tried paying the bill amount of Rs 630/- and due to server delay the first time, it was stopped while in processing, and later again in the second attempt, it was successful. However, the amount was debited twice from my account. The same has been reported to the executive, and they promised they would transfer the amount back the next day. After a week, I went to the store and complained to Mr. Shivu with his mobile no: [protected]. He promised that because of a technical delay; the amount is not yet credited back, and he promised it would happen in 2 days. Even after a week, the issue was not resolved and the executive stopped responding to my calls and messages. Request the management to look into the issue and resolve it as soon as possible. I am attaching the debited statement snapshot of the same for your reference.

Hello DMART Team,

I did shopping at DMART RTO Opp. Ranip BRTS Bus Stand, Near RTO Circle Ranip, Ahemdabad - 382480. Phone : [protected] yesterday (26/08/2023 10:51 PM) where they did the wrong billing. I bought 1 in nos. Surf Excel EA - 1.5 KG (HSN : 340250) for which they charged me for 2 in nos. hence, instead Rs. 185/-, they charged Rs. 370/-.

My bill was Rs. 2918.10, I did notice this only after reaching...

Hi dmart team, one of the items is missing when I checked the items at home.Item: chilli guntur 100 g

I have been following for one missing item more than one week but no even care to give update and i have to take follow up and was conveyed to deliver withing 48 hours but almost one week past..such a disgusting service by dmart...not expected such service by dmart..need to make improvement in providing service..

I am Manish Khatwani and have worst experience from Dmart Online App. I have been following up for my refund of missing items from last 10 days and yet not get it. No follow up calls. My complaint number is
3058241. My registered contact number is [protected]. Please took it utmost priority else I have to escalate to senior management and social media.

I have purchased in D Mart shop at Theni branch.. as on[protected].. I paid bill amount Rs.1325. used in gpay option... Amount debited my account but received your shop account.. I was waited almost 10 days above. But not refund my amount please check and verify..

Good evening sir/mam,
5029-Laxmipuram, Warangal, The Store Manager is putting more pressure on employees to work more hours than regular, mainly cashiers.
He is running his own decisions.
If any employee ask him "what is this sir" then He replies "It is my store, I take my own decisions" . THE STORE MANAGER IS ONLY person that we can share our problems, But we are facing problems from him. Please solve it as soon as possible.
Thank you.

Today I purchased whisper choice sanitary pads packets from Dmart (Fatima nagar, Pune). Checked the bill after coming home 2 packets of pads are showing different prices on bill.
One for 29 and another for 138. The price difference is strange.
Please check this ASAP

State Karnataka
City Bengaluru
Store Name Carmelaram-Sarjapur Rd-5636
Store Code 5636
I kept 2 bags in the luggage room, they gave only one token. While returning they gave one bag and told you gave only one bag. Then I told I gave two bags, they don't even leave me to check inside the room to confirm. At last one person came and searched. He got the bag with another token. They missed to give the token for the other bag. While returning the bag he was checking inside the bag and asking for evidence inside the bag. Your mistake you should take the responsibility. Don't treat the customer like robber, the way he saw me and searching inside the bag. I was shamed of myself in front of other customers. This is not a good service. If we keep important things inside also beware of these services in DMart. Who gave you the rights to open my bag and check. You can check the CCTV footage. Today (10/08/2023) evening at 5.30pm. Who will responsible for my self respect. He didn't accept the mistake and asked sorry for that also. No response from the helpline also.
#worst service
#lost patience
#worst customer handling.

I purchased Product of worth 6706.60 today 8-08-23 from Dmart Indore Ab road made payment using Upi twice amount deducted twice hoping to get the amount back in orginal account transaction no. T2308081851476350014562 with UTR[protected] generat my bill but the previous transaction[protected] was successfully debited from my account but not generated bill so kindly help

I order rava but when I opened it rava was mixed with some flour plz look in this matter