D-VoiS Communications Complaints & Reviews

I have been chasing the Local office and customer care for the LOS light red issue since more than 2 months, earlier they said that due to Lockdown we are working with reduced strength and it will take some more time to resolve the issue. It was understood at that time but now there are no lockdown restrictions abut still the behaviour of the local office [Shop Number.3, Surya Kiran Apartment, Sector 19, CBD Belapur, Navi Mumbai, Maharashtra 400614] is same.

When i raised the complaint on the ssv ion portal the ticket status gets changed to resolved without any acknowledgment or proper resolution. I have also raised the request again but still no response is being provided for the same.

Please help me to get out of this.

Hi,

I am a resident of kamothe, Navi Mumbai. The ISP is D-Vois I-on Broadband Service.

I have complained many times, but the ISP is not keen to resolve my Internet issue .Most of the times, they don't even pick up the phone. If they do, they give false promises of fixing the issue and don't even come. Upon shouting many times, they don't even come. The issue started from 5thAug 2020 they don't even courtesy to repair. I have personally vist office of ion in kamothe on saturday 8th aug 2020. The person sitting their is giving confidence that engineer will come on 4pm on 8 aug 2020. Still no engineer arrived. They have disable my account even though I have made the full payment on 29 th July 2020 for the month of August. Kindly return back my money for month of August as there is no service from the service provider. Even on raising the ticket multiple times, the ticket number is appearing as NA.My work totally hampered. I am attaching the payment details, Account status and ticket number.

Since june 4th, i have raised almost more than 10 tickets for non availability of internet. Yesterday, i landed up raising more than 3 tickets in a day and it is very annoying that there is no premanent solution provided by the service provider till date. Its only a temporary fix that is done and we get a standard answer from the customer executives that our technician will visit to check and solve this permanently. Nobody has arrived in past one month. Not even called.

This is testing patience in a scenario like work from home where we are highly dependent on the broadband services. The customer executives don't have the eta and the pandemic is a new excuse for non availability of engineers.

This service provider caters in quite a lot nearby areas where i live and i have been hearing these complaints from almost everyone.

Company website - http://www.dvois.com/

As above

I jave upgraded my plan to 200mbps. From the day i have upgraded the speed i get is only 50 mbps... I have lot of office presentation and calls. Due to connection issue and speed i am facing lot of challanges
I have logged in 5 complaints no solution yet. Customer care representative cuts the call wiwothoutand proper answer.

Can some one please check and give me aolution

The again it has been more then 48hours and you guys are just chilling in the office
Rekha gupta where is the manager he or she did not response to me or did not send any technician last time they sent it but they were not able to fix it
What should i do?
I need work from home in this situation
Need wifi
Or give me that client email address who handles mumbra branches of ion
Because you are just fooling around me
Last time i talked to your agent he said it is going to fix it yesterday at 6 pm but did not fix it
So i need result now do not send me your chuti*a apology
And and kindly find the attachments

The i-on internet service stopped working on 3rd june at my place. I complained to the customer service everyday. The reply they gave me that they did not had technician and they would give me the extension for the no. Of days the internet was not working. On 15th afternoon the technician came and resolved the problem. But now they are giving excuses of cyclone and corona due to which internet was not working and problem could not be resolved. Such a chor company. I will stop using their services from now.

It has been more than 22 days since complain of non working of internet at my home still there is no engineer visit. Personally visiting the office of dvois ion and they reply that they dont know when the issue will be resolved. Now after writing email complaint to company which has been more than 10days still there is no email reply by company. I hereby request to refund money for non delivery of internet services since 3rd june 2020 to package end date as i no longer require your services.

Pushkar

In this new era of work from home what you are expecting from your isp?

- uninterrupted and stable connection.
- in the case of impediments a faster resolution and polite response from customer care/local office person.

You will have to perform efficiently and attend daily meetings with a stable internet connection and without any connection drops.

I am using ssv ion connection since 2012 and till now i have referred many friends to use ssv ion as there isp.
It's common to all isp to face internet connection drops. But what stands them out of the crowd is the way they handle the complaint and provide resolution.
From the last few months, i was facing frequent connection drops. After consulting with ssv cc i installed a new route, but still, the issue persists.
When i raised the complaint on the ssv ion app the ticket status gets changed to resolved without any acknowledgment or proper resolution.

When i visit the local office (Koparkhairane, navi mumbai) for resolution on my complaint they are simply taking granted the customer to adjust on the same issue by procrastinating, the staff in the office are unprofessional they don't have manners and knowledge of how to handle the customers.

My issue is still not resolved and waiting for a technical person to visit and resolve the issue. I joined newly in the organization and it's an initial 1st month. I can't bear the escalations or any work loss only because of internet issues which are a really bad impression. Please help me to get out of this.

Registered mob no - [protected]
Account id - h274021
Ticket no - tkt3649367

This is to address an issue with my internet connection which is required for us to work during covid19 lockdown as suggested by goi. We have been submitting complaints for 10 days in a row now to resolve our issue but only thing they do is show it as resolved on portal but i dont have a working connection yet. They dont even have a dedicated support team to check what the actual issue is. Please accept my grievance so that other consumers can know how pathetic this company and their service is. Thanks

I have 4 problems.

1. Internet speed fluctuations
2. False information provided by support executive
3. Referral still not received.
4. Calling every month for internet payment and service against that is pathetic.
5. Most important, blocking my cloud vpn connectivity to work from home.
6. Not responding to emails. Sent 10+ emails and replied only once. (See attached images)

Please see snapshot of my emails.

I've complaint about the issue of los red light on 3rd june on ion app and it's been 4 days it's still not fixed. Tried calling, they don't bother to response. Tried using social media post no update. It's really tiring that to know i've already paid the 3 months pack and i'm facing such problems. I've tried everything this is my last option.

Ticket number is tkt3606857

Our internet is not working from 20 days and i have also visited to their office many times and no responses is coming from there. Please solve our problem as fast as you can solve it.

The below office is absolutely useless never responds to calls

Kamothe ion office : [protected]

They just log complaint which remains open for weeks and months
Customer care :[protected]

We need refund from this company and need to sue this company

Even since last one month i have raseid 16 time log the complain against internet is not working/very slow internet, but with out reslove the problem the close the tickect every time even if with having word with me.
Now already paid my three month subscribption i need my money back.

Location :- belapur navi mumbai
60 mbps connection with inr 2100 for three month. (April-june 2020)
Company name :- d-vois communication / i-on internet
User id:- rahulsitu

I requested to install 80 mbps rupees 2620 plan, however 60 mbps was installed of rupees 2030 by the service provider and they confirmed that 80 mbps speed plan is active and took rupees 2620. Along with this router comes around 800 rs. As mentioned in their broucher but they took 1400 rupees from my mother. As i was not at home at that time, ion service provider cheated and did fraud activity. The internet speed is coming around 1 to 2 mbps.

Ticket no. Tkt3375831

1. On 17/03/2020, i went to roadpali ion office for reconnection. They instructed to lodge a complaint on customer care first, subsequently, a technician will visit to collect renewal fees and setting up the connection.

2. Lodged reconnection request on 18/03/2020 through customer care, was informed that since the connection not active, renewal cannot be done online and the same will be done by cash collection at home.

3. Been following up with the local ion office for complete one week and got the following responses:
A. Sir aapka modem kharaab hai. (He got to know about my defective modem even without checking, or asking me to switch on my equipment)
B. Sir aapka wire break hai. (How tedious is getting the wire reconnected, considering the hubs are installed in ever building these days.)
C. Sir, dusra banda aayega check karne (Someone else will come to check)
D. Sir next week mai hoga (No one has come yet!)

4. All these days, mr. Uddhav & mr. Kunal of the roadpali office are just juggling with the reconnection request.
5. Also, now, when contacting the customer service, the call gets disconnected when trying to speak to agent.

I want you guys to let me know the way out of this situation. Is it possible to get the reconnection done by you guys at all? Also, please let us know about your tat for requests.

I've raised following tickets: tkt3032988, tkt3063036, tkt3065649 till now and my area of residence is mira road, thane. Recently i spent 1000 rs for converting my normal cable to fiber one with modem (Provided by ion). This all was done to get the speed of 150 mbps for which i'm paying for last six months and not getting that speed. The speed i'm getting currently is 1-2mbps which is totally unacceptable especially when i'm paying good amount compared to other provider. When i tried reaching out to customer care (Supporting my locality on [protected]), they keep on neglecting my request, not showing any seriousness and professionalism. I subscribed for this service for continuity and speed of internet as it is mainly used for office works. But seems ion broadband is not fulfilling that. So if this continues for another week, i would request immediate disconnection and refund of the amount i've payed. Let me know if you have any question at below given number.

My internet connection is not working since friday 06 sep, 2019. I had raised a complain via app on same day.
Complain reference number tkt2816966
Since friday there is no update on my complaint. I tried calling multiple time on the customer care number but after dialing 1 for english the call drop.

I called few numbers i had at the time of internet installation but there attitude was very bad
Despite calling multiple times no one has come yet to check the problem

My recharge expires tomorrow i. E. 09 sep, 2019 and my internet is not working since 06 sep, 2019 but i am told to recharge first
But no one is telling me why internet is not working since last 3 days and no support for fixing the issue so far

This is pathetic service and attitude of a typical galli net provider.

Can i get response asap.

No internet since 10th august 2019 till date. Below is the email conversation so far but found that local branch manager manoj gholap attitude is bigger than dvois and ion's reputation.

Read the email conversation from below.
+-+-+-+-+-+-+-+-+-+
Hi,

Again my ticket # tkt2762895 is closed as resolved without a technician visiting my place for the ftth connection. My last 3 tickets were closed without resolving the issue and even after assurance badlapur west branch manager mr. Gholap's attitude has not been changed.

Adding nodal officer to the email in a hope to get my issue actually resolved this time and get a quick resolution. I would repeat that if i-on does not wish to retain me as their customer for raising a genuine concern against mr. Gholap then i would need it in writing and like to be reimbursed my last renewal amount of rs. 550 which i am losing for someone's ego issue.

Thanks,
Digambar
—

Hi rekha,

As per our telephonic conversation on monday, 19th august 2019, the technician was supposed to come on tuesday for the installation of ftth connection but no one visited from the branch or made a courtesy call for the delay. My ticket tkt2762895 is still open and i am without the internet for 10 days now.

I had made the recharge/renewal on 10th august but already lost 11 days for no fault of mine and a reason i am not able to understand. This is certainly not a good example of customer service expected from one of the best internet service provider in india. Please provide me with a valid reason for the delay or let me know if i-on does not want to retain a loyal customer and if so i will have a new connection from different service provider by saturday as this is now becoming frustrating.

Thanks,
Digambar
—

Dear customer,

In regards to your mail,

I‘m sorry you had a bad experience with our team. I understand how upsetting this can get.

As per our telephonic conversation, you need to pay 500/- for onu box (Refundable) and 500/- as an installation charges. For the same you have given today’s appointment so a technician will be assigned for the same from the branch.

Sorry we have not mentioned about 500/- installation charges in the previous mail as this should informed by branch office only.

Thanks for your feedback regarding mr. Gholap, we assure you that we will surely take strict action against him for giving misleading information and being rude. Also, we will make sure this won’t repeat in future.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in |
—

May i get an update on below please. Please atleast acknowledge the email that it is been looked.

(We will convert your connection to fiber in free of cost only you have to pay 500/- as a security deposit for the onu box which is fully refundable if you return us the onu box.)

Thanks,
Digambar
—

Hi,

Regarding ticket # tkt2747483 (Raised on 11/8/2019) status is showing as resolved on 17/8/2019 however my internet is still not working and no technician visited my place to check or call back received from branch on the same.

Today (17/8/2019) another ticket #tkt2762895 was raised in the morning for ftth connection but even then at 7:15pm now no one visited from the branch to make the connection. This is very bad customer service.

I have renewed my plan on 10/8/2019 but due to no internet and bad service i have already loosed 6 days from my monthly plan.

I called several times to i-on customer care and local branch but no resolution yet. The local branch manager asked me to physically visit the branch on multiple occasions but he would then be unavailable to meet and discuss the issue personally. Also the behaviour and attitude of badlapur west branch manager (Mr. Gholap) is bad for the reputation of i-on internet's great customer service till now. As per below trail email i was told the gpon ftth connection would be free of cost and only rs.500 has to be paid by me as a security deposit for onu box. But mr. Gholap asked me for rs.1500 (On phone) for the new connection and when i said i-on has offered me the connection free of cost then he said he wont be doing the connection at my place. This is the reason my tickets are purposely been ignored by him.

I would request to look into the matter on urgent basis as i am loosing on my priority work due to mr. Gholap's rude attitude and personal grudges.

If my request is not resolved withing next 24 hours i am willing to sue a court case with customer cell court for my work from home losses and mental torture caused due to rude and bad behaviour of i-on branch manager.

Added "[protected]@jagograhakjago.com" in the bcc.

Thanks,
Digambar
—

Hi,

No technician visited yet and my internet is off for 4 days now. Please look into it on priority as i have to work from home tomorrow and need internet working for the same.

Thanks,
Digambar
—

Dear digambar,

Thanks for getting back to us,

We’ve arranged technician person he will visit at your place on 15th august in the morning and before visiting he will call you on the registered contact number.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in
—

Hi rekha,

Thank you for the prompt reply.

Please send the technician on 15th august in the morning as i would be available then.

Thanks,
Digambar
—

Dear digambar,

As per our branch update, there is an issue with your wifi router and because of this you are facing issue.

Kindly, change your router and let us know for configuration.

As you are facing often disconnection issue, we would like to inform you about gpon technology. We have to convert your connection from copper wire to fiber connection.

Gpon technology is ftth (Fiber to the home) wherein you'll face less issues as compared to normal connection and it is quicker than normal broadband velocities. It is passive network which does not require power supply and there are lots of advantages like high efficiency, high bandwidth, rich user interface, and excellent coverage.

We will convert your connection to fiber in free of cost only you have to pay 500/- as a security deposit for the onu box which is fully refundable if you return us the onu box.

Kindly, confirm back once when to send our technician for the same.

We appreciate your patience and understanding in this regards.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in
—

Dear digambar,

Thank you for contacting us.

I sincerely apologies for the inconvenience you had to go through due to connectivity issue/ frequent disconnection. You need not worry, i will have your concern addressed and provide you with relevant details.

I would like to inform you that i have escalated the issue to the concerned branch (Manager) to have the issue addressed with high importance and provide apt resolution at the earliest.

You can be rest assured that i will personally follow up and ensure that the issue is resolved without any delays.

We appreciate your patience and co-operation in this regards.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in |
—

Hi,

Id: vm_digambar
Your ticket is tkt2747483.
Its been 2 days now with no resolution or no update yet.

Thanks,
Digambar