D-VoiS Communications Complaints & Reviews

No internet since 10th august 2019 till date. Below is the email conversation so far but found that local branch manager manoj gholap attitude is bigger than dvois and ion's reputation.

Read the email conversation from below.
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Hi,

Again my ticket # tkt2762895 is closed as resolved without a technician visiting my place for the ftth connection. My last 3 tickets were closed without resolving the issue and even after assurance badlapur west branch manager mr. Gholap's attitude has not been changed.

Adding nodal officer to the email in a hope to get my issue actually resolved this time and get a quick resolution. I would repeat that if i-on does not wish to retain me as their customer for raising a genuine concern against mr. Gholap then i would need it in writing and like to be reimbursed my last renewal amount of rs. 550 which i am losing for someone's ego issue.

Thanks,
Digambar
—

Hi rekha,

As per our telephonic conversation on monday, 19th august 2019, the technician was supposed to come on tuesday for the installation of ftth connection but no one visited from the branch or made a courtesy call for the delay. My ticket tkt2762895 is still open and i am without the internet for 10 days now.

I had made the recharge/renewal on 10th august but already lost 11 days for no fault of mine and a reason i am not able to understand. This is certainly not a good example of customer service expected from one of the best internet service provider in india. Please provide me with a valid reason for the delay or let me know if i-on does not want to retain a loyal customer and if so i will have a new connection from different service provider by saturday as this is now becoming frustrating.

Thanks,
Digambar
—

Dear customer,

In regards to your mail,

I‘m sorry you had a bad experience with our team. I understand how upsetting this can get.

As per our telephonic conversation, you need to pay 500/- for onu box (Refundable) and 500/- as an installation charges. For the same you have given today’s appointment so a technician will be assigned for the same from the branch.

Sorry we have not mentioned about 500/- installation charges in the previous mail as this should informed by branch office only.

Thanks for your feedback regarding mr. Gholap, we assure you that we will surely take strict action against him for giving misleading information and being rude. Also, we will make sure this won’t repeat in future.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in |
—

May i get an update on below please. Please atleast acknowledge the email that it is been looked.

(We will convert your connection to fiber in free of cost only you have to pay 500/- as a security deposit for the onu box which is fully refundable if you return us the onu box.)

Thanks,
Digambar
—

Hi,

Regarding ticket # tkt2747483 (Raised on 11/8/2019) status is showing as resolved on 17/8/2019 however my internet is still not working and no technician visited my place to check or call back received from branch on the same.

Today (17/8/2019) another ticket #tkt2762895 was raised in the morning for ftth connection but even then at 7:15pm now no one visited from the branch to make the connection. This is very bad customer service.

I have renewed my plan on 10/8/2019 but due to no internet and bad service i have already loosed 6 days from my monthly plan.

I called several times to i-on customer care and local branch but no resolution yet. The local branch manager asked me to physically visit the branch on multiple occasions but he would then be unavailable to meet and discuss the issue personally. Also the behaviour and attitude of badlapur west branch manager (Mr. Gholap) is bad for the reputation of i-on internet's great customer service till now. As per below trail email i was told the gpon ftth connection would be free of cost and only rs.500 has to be paid by me as a security deposit for onu box. But mr. Gholap asked me for rs.1500 (On phone) for the new connection and when i said i-on has offered me the connection free of cost then he said he wont be doing the connection at my place. This is the reason my tickets are purposely been ignored by him.

I would request to look into the matter on urgent basis as i am loosing on my priority work due to mr. Gholap's rude attitude and personal grudges.

If my request is not resolved withing next 24 hours i am willing to sue a court case with customer cell court for my work from home losses and mental torture caused due to rude and bad behaviour of i-on branch manager.

Added "[protected]@jagograhakjago.com" in the bcc.

Thanks,
Digambar
—

Hi,

No technician visited yet and my internet is off for 4 days now. Please look into it on priority as i have to work from home tomorrow and need internet working for the same.

Thanks,
Digambar
—

Dear digambar,

Thanks for getting back to us,

We’ve arranged technician person he will visit at your place on 15th august in the morning and before visiting he will call you on the registered contact number.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in
—

Hi rekha,

Thank you for the prompt reply.

Please send the technician on 15th august in the morning as i would be available then.

Thanks,
Digambar
—

Dear digambar,

As per our branch update, there is an issue with your wifi router and because of this you are facing issue.

Kindly, change your router and let us know for configuration.

As you are facing often disconnection issue, we would like to inform you about gpon technology. We have to convert your connection from copper wire to fiber connection.

Gpon technology is ftth (Fiber to the home) wherein you'll face less issues as compared to normal connection and it is quicker than normal broadband velocities. It is passive network which does not require power supply and there are lots of advantages like high efficiency, high bandwidth, rich user interface, and excellent coverage.

We will convert your connection to fiber in free of cost only you have to pay 500/- as a security deposit for the onu box which is fully refundable if you return us the onu box.

Kindly, confirm back once when to send our technician for the same.

We appreciate your patience and understanding in this regards.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in
—

Dear digambar,

Thank you for contacting us.

I sincerely apologies for the inconvenience you had to go through due to connectivity issue/ frequent disconnection. You need not worry, i will have your concern addressed and provide you with relevant details.

I would like to inform you that i have escalated the issue to the concerned branch (Manager) to have the issue addressed with high importance and provide apt resolution at the earliest.

You can be rest assured that i will personally follow up and ensure that the issue is resolved without any delays.

We appreciate your patience and co-operation in this regards.

If you need any further clarification, please do not hesitate to contact us.

Sincerely,
Rekha gupta
Customer care
Customercare. [protected]@i-on.in |
—

Hi,

Id: vm_digambar
Your ticket is tkt2747483.
Its been 2 days now with no resolution or no update yet.

Thanks,
Digambar

Hi,

Jitender a local company guy from dvoice has taken installation money and 6 months pack money 1 month back but he has not turned up till date for the connection in kopar khairane. He only gives false promises and behaves very rudely while we give him a call for the connection. These guys took away our money with no services.. Can somwbody please take some immediate action on this company.

Since yesterday there is no internet. Called local internet service sukharam over 20 times, he kept on giving me false promises and later stopped attending calls. Until now there is no internet. Today morning when i called him at 9:30, he says he is reaching by 10:30 my place to resolve the issue. But not turned up, called him at 11:10am he again says within half an hour to one hour max, the issue will be solved. He has been bluffing since yesterday. This is how these unprofessional characters deal with customers at ghansoli.

I live in mulund and mulund's manager rajesh is not answering my calls and is not resolving my issue there were lot of times my net was not working after i met him i called him many times but he did not answer and when it was time for renewal he called me. From one year there were so much issues he could not solve my issue in any circumstances and he doesnt have respect for the customers and the company ion is a fraud company its app is fraud as it automatically sends u a msg that ur problem is resolved without the problem resolving customer care number does not answer calls but the caller tune keeps on saying indias no.1 customer satisfaction service they have no shame no respect for their work and no business ethics no wonder who was that foolish person who choose this company as no 1 customer satisfaction # are there in ion company total idiots

I'm complaining about frequent failure of my net connection, every alternate day. Specially in the morning and after complaining to your call centre the complain is attended late in the evening. What is the use of net if it is not working during the day time. I'm fed up with this kind of internet services provided by you. I request you to pl. Look at the problem seriously and do the needful at the earliest pl.

Hello Team,

My register mobile number is [protected]. Internet connection is not working since from past four day and I am keep following up with customer care support for the same with no luck. Request to resolve the issue or refund last recharge amount and deposited amount so that I can opt for other service provider.

Thanks,
Mohammed Shariff.

Dear team,

I am facing slow browsing issue since last 2 weeks or more for which i have already raised the complaint but there is no resolution... I request u to resolve my issue otherwise i need to re think before refilling my account and i have no other option than to raise the complaint on consumer court, trai and on social media.

Still i am facing the issue with downloading any movie through utorrent, browsing any movie through hotstar, sonyliv live matches, voot app and other banks websites.

It is the # service which, i am getting since last 1 month or more as i have complained many time but customer service team just tell that they will work on it and the complaint gets closed but still the same issue. I am really thinking to switch to the other service provider because of this issue, 1st of all the plan is been changed to 12 mbps of rs 500 inr but i am getting the speed of 1 mbps plan the # service ever.

I just was the user since 2015-16 but the hell out of that is people don't care about the relation of the customer instead of just demanding to get the fiber connection to the home with depositing some funds instead of providing of free of cost because of the frequent issue.

I am raising the complaint finally to customer care team as well consumer court and trai appellate after this, i am sure and i have made mind to disconnect with i-on and will make sure that i will break or disconnect all the connection of my society or area.

It is not just warning a clear threatening.

Following i am sharing some images for reference for the supper duper speed which i am getting by you guys.

You guys are shamelessly closing all raised tickets without resolving and neither even bothered to help even after raising issues at social media.
I been harping for assistance since 1st jan but yet none have approached nor issue is been resolved. The payment was done in advance and these days impact is been charged to me without delivering the service.
https://twitter.com/meak1626/status/[protected]?s=19

The mentioned company is a broadband internet service provider. When I approached the company for an internet connection of 10MBPS, I was never told about the company's policy on throttling and traffic shaping. It was after I paid and received a connection that I noticed that my network speed was not up to the mark. Actually, not even close to the bare minimum. After placing multiple complaints, I was told by the customer service executive that actual download speed would be one-eighth of the speed I paid for. That would mean that on paying for a 10 MBPS connection, I would receive a 1.2 MBPS download speed which is a textbook misdirection case. Moreover, the actual speed doesn't even come close to the throttled speed of 1.2 MBPS either, I am getting a download speed of a few hundred KBPS which is way lower than 1.2 MBPS. I have attached two images, one showing the package I've chosen, and second, showing the results of a network speed test which clearly shows that the download speed is not even half of the promised speed.

Under d vois i believe the ios broadband comes. They have the pathetic service i have ever seen. From 3-4 days i have complained 3-4 times and eventually no resolution. I was literally impatient now and anybody will be

1st time the complaint itself was not logged.
2nd complained was logged on[protected] and no one contacted me.
3rd i contacted them again and it was that they will send technician the next day morning and even that was false commitment.
Now yesterday[protected] i raised other complaint and i told that was someone will contact me wihin 9 to 11 am and will be done priority basis.
No one contacted me and then as i was escalating the customer care people conference d me with the technical team. They gave me lame excuses that my number was switched off. I told them to come right away at 11:30 am[protected]. They told will be there 30 minutes and now it is almost 4. I again contacted customer care and the technical person is like will be there in 50 minutes

That is the suffering you have go through if you are customer of ion providers.

A real frustrated customer.
Liju k_r
[protected]
Roopenaagraha

My internet connection has been intermittent for last 10 days.

Every night it stops working at around 9:30 0r 10:00 pm and then works the other day in the evening. Even after multiple complaints the same issue pops up every day.

Every time the customer care tells me that the technician will visit but they do not and close the issue. The connection works for 2 to 3 hours and goes back to no or intermittent connection.

Hi team,

This a high time for me for this cheated company.. These people don't even serve internet connectivity at my home since last 3 month.. Everytime i complaint a person came in and do activate the service for 5 to 10 mins only. Once he left the connection goes down again until i raise a new complaint..in the last 2 months i have already raised around 40 to 50 complaint. Hardly i get the connectivity of 10 mins per day... Yesterday related to my complaint i receive this msg..

Dear pr_1982, your complaint tkt1615986 has been resolved, for any further assistance kindly visit www.customer.i-on.in or contact us at[protected]. Download ion app to rate our engineer & manage your ion account at https://i-on.app.link/download. team ion... Although no one visited my property neither i get the connectivity...
Upon enquiring at bhandup west village road office.. They say we can give the connectivity max for 1 hr. Don't know whether they give that or not but at night after coming home from office.. I found no connectivity.. Today i asked for my money back and to disconnect the service permanently.. They r refusing.. They said like.. Neither we give u connection nor the money...

This is something really frustrating... Don't know posting here will help me or not.. But it may help some other person while choosing d-vois.

Thanks.

Hi team,

I'd.. Pr_1982

This is due to the frustration and the harrasment that your company is repeatedly giving me as a customer.

Since last 2, 3 months almost everyday there is no connectivity for my residential connection.

Everyday i need to call up ur customer care stating my internet is not working and they are always with the same response.. Engineer is on the way. Which almost take 48 hrs to reach at my home that too after an additional call to ur esteemed organization.

The engineer did thenthing sorted in the evening and from the very next morning the same problem arises and it will again take the same procedure.

In the past 3 months.. I have at least called you more than 50 times.. Your service is now a headache for me.

Today evening one o[censored]r so called stupid engineer come to my home to repair and he did his work... Now just 3 hrs later.. No internet again...

The village bhandup road branch is gaining money from u by addressing my complaint only.. There are not at all helpful.. Everytime i visit or call them. They guided to the customer care..

Do u guys actually care...

Call me urgent... Only if you have that dignity and intent to help a customer...

Regards

Priya shinde
[protected]

This company should not be allowed to be there.. It causes so much stress and problems for ppl. From last 4 days tomm will be 5 mine internet not working, i have been calling them everyday morning and evening and i hear the same recorded message from the person sitting there..its like a robot speaking.. whenever ask for supervisor Mr. Prakash Pande one name i came to know..is always on the phone.. doing what God Knows. Taking full money for the service and every two days the internet shuts down and then start calling them.. plus work gets effected.. Please, Its my request, do something.. Infact, if you do something, lots of ppl will be happy atleast one service provider who does not know how to give service will be out.. One less to deal with...

Ion internet service sucks!!!
My internet service is down since 4 days & everytime on call they say next day their [censored]ing tech will resolve the issue.
Their tech is busy licking somewhere that he didn’t even show up!!!
These basterds charge for a month & provide service for 18-20 days, so ultimately they are fooling in charging lesser pay for 5M in comparison with other ISP’s but they are [censored]ing smart & if you call their idiot cust care those are morons trust me, they say TAT is of 24 working hours.

These companies should be busted by the governments, they are just making money, I plea to u all to boycott this [censored]ing ISP & choose some other one.

I am Vijendra Katiyar from CBD Belapur Sector 8 Navi Mumbai. I have paid for the annual subscription for broadband at my residence. I am extremely dissatisfied with the internet almost after every two days the internet is not available. It seems like they have taken customers for granted even after complaining they don't attend to resolve the issue. I am not getting internet since last 24 hours but no one cares from ION. I was committed to get the issue resolved but no one came for almost the entire day. This is not just once similar service issues have happened in past wherein they have left the complaint unattended for 2 days or even more.

We have a fiber to home internet connection and 10mbps 28 days plan. Internet is down from last five days. I have log complain in all ways through mobile app, phone call and thru online account. Log many complain continuously daily and called up customer care. Still the issue is not resolved.

Customer care is also not good takes 25 + minutes of time to get on call with agents and they are simply talking standard scripted lines. Issue is escalated and team will visit by today eod to solve the issue. No one turns up. No follow ups. More painful is customer care resolves all the raised requests without marking any resolutions on ticket.

3 july, 2018 complaint tkt1480405 closed
3 july, 2018 complaint tkt1480369 closed
2 july, 2018 complaint tkt1474647 not started na
2 july, 2018 payment tkt1474620 closed
25 june, 2018 complaint tkt1446197 closed
15 june, 2018 complaint tkt1411299 closed
13 june, 2018 internet down tkt1402559 closed

None of above requests was solved and they marked it solved.

This is pathetic service i am observing with both service and product. No value for customers and their issue queries. We are paying for service of 28 days and half of the days internets is down and we do not have internet service available at home.

They are taking customers for granted. They change subscription plan every month. Out of 28 days minimum 5-7 days no connectivity.
And if you dont recharge before expiry time/date, they dont even allow a second more than the expiry time.
We should adjust for a week without connectivity and they cannot even bear a couple of hours, forget days.

They are not capable of handling such a huge customer base they got just because of word of mouth. Just imagine negative feedbacks from the same customers. Do you think you will have this base in future?

Kindly look into their services. Their devices are not upto mark. They force customers to share connections and hence poor speed and so many connectivity issues.
They make housing societies share hubs and save on cost. They are fraud and need to be shut of fined immediately.

I have logged several complaints in ion's customer care, sion as internet connection was down on 18 june 2018 but still after 4 days there is no action taken by them to resolve the issue. Every time when i call to their customer care at sion the bpo executive says that they will arrange an engineer for resolution of issue which never happened from past 3 days. I have subscribed for 1 year, 50 mbps plan with d vois communication last monthand need some guidance to take strict action against them due to non support.

To whomsoever it may concern,

I have a connection with ion by the registered mobile no: +91-[protected]. This is to let you know that i have been complaining of no internet for over week, since the day they installed fibre cablenet (Which is suppose to never shut down and never be slow). I have been calling atleast 3-4 times a day and been kept on hold for over 15 mins to speak to a customer care executive. Its been 10 days and there is no technical person who has come to my house or no call back from anyone from the customer service team. What kind of a network is this??? What customer service is this??? All the customer care people keep saying is that they will come today or tomorrow or later or whatever. This is not done.

I shall wait for this week only. If there is no one coming in to take this up, i shall shut down the service. No point in paying up for 1 year in advance when you are not giving me internet half the time.

Hoping for a quick reply.