D-VoiS Communications Complaints & Reviews

Sub: Internet Issue

I'm facing internet disconnection issue for more than 10 days. I have been calling the customer care and raised multiple tickets, despite I'm not seeing any response.

After long struggle an engineer came and he could not resolve the issue. I got fed-up and sent email for terminating both internet connections I have with this guys. Even for service termination, I'm not getting any response...

On recommendation of my colleague, I have opted your residential internet facility and your representative Ranjit kr Roy had assured best internet service which is now turned worst service in Nerul.
Since Feb'17 I have lodged 48 times internet connectivity problem with mumbai customer care and all complaint was resolve after 24 hrs to 40 hrs and most of time no technician comes to my flat .
Your Bheemashankar franchise rating...

Hi everyone,
I wanted to let everyone know my experience with i-on broadband (https://customer.i-on.in/), which is one of the worst.
My internet connection is not working from 21st feb. I had called them and informed about this while i raised a online compliant (Tkt1041691) on their portal.

I did not recieve a response from them for 3 days and when i called them today i. E[protected], they say that they don't...

D-vois / i-on internet company in vashi - navi mumbai, i took one year connection from the d-vois, month later i had to change my rented apartment at another location due to personal reasons, before moving i asked d-vois if they can shift it to that new location and they said yes., after my moving they said no, they can't give connection there, since march 2017 i am asking them to return my money on prorata basis, but they haven't done, i...

Internet connection was not working. I called them they try to fix the problem online it was not sucessful, then they told they will send technical person. Afterwords no one came. I again called them this thime they said some fiber optic switch is happening. They closed the issue without any proper solution. The worst service. Still internet is not available. They are lying to customers. They are cutting no of days in internet plan, even...

Am rajendra madhukar gajare using i-on broadband connection at my residence address 16-a amogha apartment, bhujbal farm road, behind divya abhilasha hotel, nashik 422009.
Registered mobile number [protected] and registered email id kavita. R. [protected]@gmail.com
Customer number rcmhnash199613. I am your customer since 17th septemebr 2016.
I am using your plan for rs. 600 per month.
You have given me this connection...

The worst service ever. Never go with their cheap plan. Their internet service and customer support are worst. Installing a new connection or an existing connection is having a problem, you have to daily call and take followup. They are very busy guys and never care about customer request. Their target is to just sell as much as possible.

I called 16 times in last 10 days and still, the problem is unaddressed and they are saying...

Since last 5-6 days we are not able to access the internet due to the issue of internet.
On visiting the local branch of kharghar sector 7 the staff as well as the branch head were very aggressive.
Poor service for customers who are walking into the sector 7 office of dvois.
No refund on the router as well as the package which we have paid for the period of 180 days rs 2540/-...

I requested for a technician to change my router on oct 9 and i keep following up everyday no one comes to get this done.. I am much frustrated with these services.. Very unprofessional response and poor services.. Everyday you guys say someone will come today but no one does. A guy came yesterday and said will send some one to fix this and no one turned up. This is happening from oct9. They take a complaint request and they close it without...

This is one of the worst isp i have encountered with, they do cut your connection if you are an hour late for the connection payment.

Whereas they don't care you connection is working or not for 3-4 days, apart from that they talk to you like they are doing favour to you providing the service.
One of their office executive told me that close your connection i don't care, for rectifying one issue i have to follow up them...

Tkt591766 this ticket was registered yesterday and their is connection problem since last 2 to 3 days and your local services person told me that their is an power connection issue in some other appt they are not giving free power to us that, s why your connection is closed. That is not my problem i want this issue resolved by today itself or give my pending money back....

Poor internet service from local service providers not responding to customers and no one is cared about issue and even company people too such a worse company i never seen and they are keep telling some issue on connection so we are solving it. I don't know how long they vl solve (365 days) they vl going to solve it and no net to customers...
So please it's my sincere request don't go choose such a worst internet service providers......

We are your customer [adhawade_anil] since one year, but was always having some or other complaints, may it be connection or service.

Last month end, on 30-jul-2017, we extended for 3 months with 2 mbps plan, but then we decided to go for fibre link connection, for which your team had suggested us to take one year plan, where they were first ready to adjust for the remaining 9 months.

But then, later on they...

Hi, i have taken 15days back internet connection in manikonda (Hyderabad) and in this 15 days, i have faced 5 times net disconnect in the night time. When ever i called customer care, they simple saying we will check and give some time.
Today[protected], when i called to local executives, there are telling, we are facing lot of problems from the customer and internet is not in good, so we left the company. We are no longer with them....

I have been using broadband internet service for last one and half years with my registered mobile number [protected]. The service of your company is very poorly managed with local maintenance services provider because when complaint is lodged it is told that service engineer will attend to resolve the issue but service engineer has never attended the issue and due to this my problem is persisting....

We have been facing problem of poor internet connectivity from past couple of months, every half an hour their network is down... Every time we call the customer care they smartly say our complaint is registered and they never generate the complaint registration number, when we call the local officer sagar joshi and team they never respond, very pathetic service, but just two days before the due date of the internet renewal date... The service...

I have made an payment of rs.1900 for three months. Your representiv come iam given 5mbps unlimited 90 days with router&strting ip still now starting ip not given now presentno respence your representiv names; madhu & akram mobile no; [protected] / [protected] on more tell to inter net conction time old router& old cable given so net are browsing so immied at action iam all ready ignore to mail to day...

My name is jaggri rajesh iam joined your net work so your representiv commitment 5mbps unlimited 90days with router &starting ip [cc camera purpos] so now old router issued&strting ip not given now present tack to cable is not theare so iam not responsbilty your rep name mr. Madhu & akram mobilno[[protected]&[protected]] so kindly arranged me


Bhavani bajaj [ bajaj two wheeler show room]
Allwyn colony hydrabad,...

D-vois communication pvt ltd is giving internet service in bangalore under brand name i-on internet services. I have been there customer since 250 day's & facing connection problem 3-4 times in a week which will go up to 36+ hours upon contacting coustmer server's no will respond to my issues.

As i have already paid for total 6 month subscription fee in advance now i want to withdraw my subscription from the same.
br...

I have been complaining about the service not working form 25th june but still i am not getting the resolution... Internet works every day for sometime and gets off.. The local customer services representative is also not bothered about the issue.. He keeps on giving different reasons of service issues... Sometime there is no service engineer and sometimes 2 service engineer is required because of which he couldn't repair it... I am feeling...