Delhi Transport Corporation [DTC] Complaints & Reviews

Conductor didn't gave me ticket after i gave him money for farei told him twice to give ticket. He just said he will handle
. Bus no is 753
Date -4 july 2020
Timming of journey - 3:10
Boarding - patel nagar
Destination - uttam nagar
Bus no - dl - 1pd
2816

Dear dtc deptt..

I would like to lodge a complaint against bus driver and conductor as today 01/07/2020 around 6:25 pm. Driver didn't stop the bus at sant nagar bus stand and when i book a auto and going to pant nagar stand. I asked driver that why didn't you stop the bus so he misbehave and his words are meri marzi tujhe jo krna h krle then not open bus door. I request you please look into this matter as they are goons in faces of driver and conductor... They threat people and do whatever they want to do..
Passenger name - vikas singh
Bus number - dl -1 pc 8002

The driver seems drunk and was driving rash on the roads even not following the lane driving.. U can see the video attached how the driver is driving.. Take action pls. The bus no is clearly visible.. Some people got just saved by the bus hits.. See the video..

I am traveling from uttam nagar to jheel bus r no 703 one bus in this route no. Dl-1pd 40894 mornig time 8.00 from uttam nagar not taken any passenger from uttam nagar terminal driver start bus without open the board and not enter in bus depot.

Sir, most of 703 buses not open his board in depot, passenger waiting long time and choosing other alternative. A lot of 703 buses runing only kendriya terminal to uttam nagar only. Its very difficult to manage due to lockdown in route 703.

Thanks
Dhiraj ray

Hi team,

This is to inform you that today's service of your bus is very bad from kapasera border to tilak nagar. We are working in gurgaon but we come from tilak nagar uttam nagar subhash nagar location in delhi and we get only one bus from kapasera border but its drivers are very rude. They do not have the manner to talk. They just park there bus at border and when we ask them how long you will go, they give direct rudley answer that the bus will not be settled. After a while, he runs the bus again and mentioned in board dwarka sector 22 depot, but he does not allow any passengers in bus. He says just this, now its time is over. Now we have to go to direct depot while they are sits at the border for half an hour and drinks tea. Eat samosas.
And because of this we find it very difficult that we girls who work in gurgaon and want to come to delhi, we stand at the bus stand from 6:00 pm but we do not get a single bus. We get the convention very difficult till 2 2 hrs. You all know how bad such a situation is. Bus are running very low. Is it not so fast now that even if we get it, we cannot reach at our home against more than 2 hrs, in that condition we do so with the driver, even if we leave from gurgaon at 8:00 pm, think to yourself that we are in our house when it will reach, it takes two hours to reach home.
And our delhi is not so much safe that girls can travel alone night and night, the people here are so useless, so what is the thought about the safety of women here, they are not being provided just by the right. And service is being provided.in such a situation, something must be wrong. If the girls leave the deserted area at night, how long will it be, they will just stay.

My request to you is that the you must think about it because if we do not get the service of the bus, then i do not know what will happen in the coming time because when you have a comment here that the police is no doubt, it works.. If they does not work so well that they can save a woman, then my request is from you. Should you focus on this, please give more freedom to those people who come from far away, women who are girls, you should give them a priority so that they reaches home on time. And drivers are driving with an empty bus by applying your breakdown or by putting bus depot name.

Need your support
Thanks

One of the street dog in sitara center, beside n convention, vidyadara puram, suffuring with disease and making noise very much and other dogs also gathered and doing the same very recent past her mother died with same problem we don't know what actually it is it's very near to swathi apartments so please help them out

Today in the morning of 21.05.2020, i tried to board dtc blue line bus route no.320 (Registration no. Dl - 5375) going to shahdara from kanti nagar extn., delhi - 110051 bus stop. My face was completely covered with gamchha. But driver as well as conductor disembarked me from the bus with a direction that they will not allow me inside unless i wear a stitched mask available in the market. I told them that hon'ble prime minister has said that we can use gamchha or any other cloth to cover our face but they did not pay any heed to this submission and i was disembarked from the bus. I went to shahdara bus depot to make a complaint but the person available there also did not pay any heed.

It is requested that clear instructions may be issued to all dtc drivers and conductors to allow every passenger in the bus if their face are completely and carefully covered with gamchha, towel, or any other home made covers.

I am booked a bus ticket from new delhi to basti for travel date 17/04/2020 but bus is cancelled due to lockdown. After cancelled my ticket refund is not provide from company. I had called many times of bus operators but his mobile number unreachable. Company helpline number not available any where. I am booked one more ticket from this company for travel date 20/05/2020 and i think this will be also cancell. This is not only my problem many of passanger is suffering from this. So i request you please check this and do the needful
Thanks
Ram janam
Travel company name-safar express tour and travels
Pnr no[protected]
Passanger name ram janam
Booking from kashmiri gate to basti

I am a doctor working at esi hospital, basaidarapur, i have to go during lockdown but there are few dtc buses running and from these few buses either the bus doesn't stop on bus stops or if they stop they don't allow me to enter the bus in spite of showing my id card. It is very difficult for me as well as other people providing healthcare services to go to our hospital as no other means of transport are running.
My bus route : keshav puram b block to esi hospital basaidarapur

Dear Sir/Ma'am,

We have been in trouble by the increase in the number of street dogs. They are wild and chasing the people. Please send a dog van to catch them. I hope you understand the situation.

Address:
Sri Venkatramana colony road number 5..st.2. Nagole..
Backside of Venkatramana colony community hall..

I travelled in dtc bus dl1p c9148 in morning around 0922 hrs on 21 march 2020 from madhuban chowk delhi. Aged man requested constable for the seat. Constable immediately offer him to sit and argued with him as aged man is mentally sick. I observed quietly and other customer make fun of aged man and constable himself also laughing. Then i argued with constable as the aged person is mentally sick then why are you making fun of him. My complaint against the constable amit kumar who is presented in the bus and making fun of mentally challenged person. When i pointed out him then constable presented fake statement against that person and misbehaved with me. He insulted me badly in the bus and said that being lady you are supporting the man. The aged person is mentally challenged and nobody has the right to insult and embarrassed anyone infront of many people. Being police constable he laughed on him instead of sharing good words with him. Please dont give service to that kind of employee who has not emotions for other. He provided this job to serve for nation and not for making fun and misbehave with lady passengers.

I would like to bring kind attention towards frequency of buses are inadequate under raja garden flyover because bus route no.442, 631, 911, tms-mayapuri chowk, tms-lajpat nagar are not coming under raja garden flyover at rajdhani college bus stop which is very difficult to travel through bus. This is causing a lot of trouble for all the people who travel by bus. Therefore requesting the concerning authorities to seriously look into the matter and take necessary action to resolve the problem at the earliest.
Appreciate your prompt action in this regard.
Sincerely yours,
Dinesh kumar

I use to travel everyday with dtc bus. But today i tried to pay using metro, reason being conductor doe not carry change for rs 100. He denied to take metro card because his devise get hanged frequently he said.

Bus route no 473a, bus no: dl1pc8916.

Will dtc please explain why your devise hang every other day as comparison with delhi transit cluster bus. Delhi transit cluster bus devises works every good.

To,
Mr. Kailash gahlot
Privahan mantri, delhi
Delhi parivahan nigam
Delhi govt.
Sir,
This application regarding to start the dtc bus rout no. 868, 707, 752, 783 move via kakrola gaon, but now these buses are not come this rout. (Bust detail as per attached application).

You are requested to please start these buses via kakrola gaon.

Thanking you

Your secencerly

All resident of kakrola gaon.

I come from jamia nagar and auto riskhaw drivers there are so pathetic they refuse to go everywhere otherwise they ask double fare and give justification that they have to come back as well from there. Jamia to nehru place it's hardly 60rs they as 120 rs. No auto rikshaw driver is good there every one is with attitude and don't know how they make living when they refuse every passanger.

May i bring the attention to the concerned authority of dtc that there has been poor services of 442/724 from nehru place terminal and vice versa. Many commuters have to wait for long time at bus stands to board these buses to reach offices. And many days are so commuters reaching very late in the offices resulting fear of loss of job also. Please improve the services of these buses because thousand of passengers availing the service of these buses.

Please improve the services at least during peak hours in the morning and evening.

Today morning about 7.45 am i was waiting at sita puri stopping (Near dabri bus stand) for a bus going to najafgarh.

The bus shelter shows the bur route numbers of 850 (Dl-1p d.0824) to stop there.
But the buses were not stopped, when i requested by showing my hand!

I am a old age man aged 70 having trouble to walk. Some 5-6 passengers were also present there and when i approached them to take help to stop the bus for me, instead of stoping bus, driver raise the speed of bus.

Complaint
Time around 9.20 am
Date : 03.03.2020
Description

I am satendra kumar singh, a central government employee, working in the ministry of finance, north block, new delhi, i was waiting for the bus at rail bhawan metro gate no.4 bus stand at around 9:05 am. Then, this bus no. Dl-1p, c-9641 reached there. However, the driver didn’t stop the bus at the designated bus stop. He stopped the bus 50 meters (Approx) before the stop and made people lighten & board the bus. When i crossed that 50 meter stretch to board the bus and tried to enter from the front gate. At this, the driver asked me to enter from the back gate. While i was about to enter the bus from the back gate, he shut the doors on my face.in the process, my hand got stuck in between the doors.
At this, the fellow commuters raised the alarm and asked the driver to stop the bus. Thankfully he opened the door and somehow, i managed to enter the bus. After entering, i confronted the bus driver for his irresponsible behavior, why he stopped away from the bus stop and why he did’t allow me to enter initially. At this, he started shouting and abusing me. He said, i am a servant of dtc, not yours. Dtc pays me and not you”.
All his nonsense words pinched me very hard. When they can’t even treat an educated person well, then only god knows how inhumanely they would treat the poor & illiterate people.
You are, therefore, requested to kindly look into the matter personally and take appropriate action against the guilty driver so that they do not dare again to misbehave with any human being.
I and other such commuters will be thankful to you for this.

The frequency of bus no.861 which is started from uttam nagar to jahangirpuri is inadequate in morning hours from 9.00 am to 10.00 am & in night hours from 8.00 pm to 9.00 pm. There are no other buses from uttam nagar to jahangir puri passing from tilak nagar to jahangirpuri. This is causing a lot of trouble for all the people staying in the locations. There are no other buses for jahangirpuri from uttam nagar going through tilak nagar. Request to start cluster buses from uttam nagar to jahangir puri and increase the frequency. A sincere request to have a minimum of 5 buses in morning between 9 am to 10.00 am & in night 8 pm to 9 pm.
Regards
Gunjan sharma
Tilak nagar
Delhi-110018

This incident happened on[protected].
Bus no - dl 1pd 2627.
Bus code-764 (Nehru place)
I took a bus from munirka metro station to the i. I. T hostel. I requested the driver to follow the route and stop it on i. I. T hostel but he denied and took the bus from the flyover and stpped at jia sarai stop. And in between of all this i asked help to a marshal and conducter but they both reacted rudely to me.

I will request you to take a proper action.