[Resolved]  DishTV — Complaint against Dish Tv ( VC No.[protected] )

Address:

Bangalore, Karnataka

Respected Sir/Madam, I am the regular user of DISH TV since last 3 years. Since from inception, I am using Super Platinum pack, which is now renamed as Platinum Sports with Rs. 440/- per month. First of all Dish Tv hiked the price in just two months as previously, I was paying Rs.421/- per month and just after one month they hiked as Rs.440/- per month for the same pack. But still I was ok situation as I was getting the channels as per the pack subscribed. But suddenly from this month onwards i.e. from November, 2014, they disconnected most of the popular channels such as Sony, SAB, Travel XP, VH1 etc. even if those are included in the package which I took. Now when I am sms them to call me to resolve the problem they are not at all responding to those smses.As the matter of fact today my wife called them at [protected] i.e. the customer care of Dish Tv and first of all they didn't pick up the call for 10 min, then when they picked the call, the customer care executive was behaved so rudely with her and when she inquired about those disconnected channels, he kept on arguing by saying that if we need to opt those channels, we need to pay extra Rs. 5 for each channel. So, as a matter of fact a particular channel "Travel XP", when she inquired about it, the customer care executive replied that to watch this particular channel, we would have to switch over to another package worth of Rs.499/- per month and noted the other channels such as Sony, SAB .. will not be available even then. As a consequence, we need to bear them as they will not reconnect those channels in the pack even if those are included in the pack, which means they are actually cheating us by asking extra money i.e. for the pack subscribed and extra for the disconnected channels. Now even though such channels are not there, still we need to pay for that as the package cost @ Rs. 440/- per month. On top of that the customer care executive is not at all feeling sorry for behaving so rudely and don't care about the customer queries or disconnecting the channels without any prior notice along with the hiking price. I am requesting you to take the strict action against them so, that they cannot cheat others. Hoping to hear from you soon I conclude here. For your information, I am attaching the channels which are included in the pack as follows: 1) Music - 9X Jalwa, 9X JalwaMastiii*, Mastiii*, MTV, MTVSony Mix*, Sony Mix*, VH1, VH1Zing, Zing9XM*, 9XM*Music India, Music India, B4U Music B4U, Music ETC Bollywood 2) Sports - Neo Prime, Neo Prime, Neo Sports, Neo Sports, Sony Six, Sony Six, Star Sports 1, Star Sports 1, Star Sports 3, Star Sports 3, Star Sports 4 Star Sports 4DD Sports*, DD Sports*, Ten Cricket, Ten Cricket, Ten Sports, Ten Sports, Star Sports 2, Star Sports 2, Ten Action, 3) Kids - Cartoon Network, Cartoon Network, Discovery Kids, Discovery Kids, Disney XD, Disney XD, Hungama tv, Hungama tv, Pogo PogoSonic, #, Sonic#, Zee Q, Zee Q, Disney, DisneyNick 4) English Entertainment -Comedy Central, Comedy Central, Fox Crime, Fox Crime, Zee Cafe, Zee Cafe, Star World 5) Hindi Entertainment - Big Magic*, Big Magic*, Bindass, Bindass, Colors, Colors, Life OK, Sahara One, Star Utsav*, Zee Anmol*, Zee Smile, Zee tv, Zee tv, DD1*, 9X*, BIG RTL Thrill, Channel V, DD Bharati*, DD Bharati*, DD India*, DD India*, Star Plus, Star Plus, Rishtey TV* 6) English Movies - HBO, HBO, MGM, MGM, Movies Now, Movies Now, Romedy Now, Romedy Now, Zee Studio Zee Studio, Star Movies, Star Movies, Warner Brother 7) Hindi Movies - & Pictures, B4U Movies*, B4U Movies*, Cinema TV*, Cinema TV*, Filmy, Filmy, Movies OK, Movies OK, UTV Action UTV Action, UTV Movies, UTV Movies, Zee Action, Zee Action, Zee Premier, Zee Premier, Enterr10*, Enterr10*, Star Gold, Star Gold, Zee Cinema, Zee Cinema, Zee Classic, Zee Classic, Maha Movie* 8) Devotional - GOD TV, GOD TV, Sadhna National*, Sadhna National*, Sanskar TV, Sanskar TV, Zee Jagran, Zee Jagran, Shalom, Shalom, SVBC, SVBC, Aastha*, Aastha*, Aastha Bhajan*, Aastha Bhajan*, BHAKTI TV, BHAKTI TV, Disha TV, Disha TV, Divya, Divya, Kaatyayani 9) Infotainment - Animal Planet, Animal Planet, Discovery, Discovery, Discovery Science, Discovery Science, History TV 18, History TV 18, National Geographic, National Geographic, National Geographic Wild National Geographic, WildDiscovery Turbo, Discovery Turbo, Investigation Discovery 10) Educational - DD GAYAN DARSHAN*, DD GAYAN DARSHAN*, DD GAYAN DARSHAN 2* 11) Lifestyle/ Fashion - Fashion TV, Fashion TV, Fox Life, Fox Life, Home Shop 18, Home Shop 18, NDTV Good Times, NDTV Good Times, TLC TLC, Zoom, Zoom, Star Cj Alive, Star Cj Alive, Khana Khazana, Khana Khazana, HBN Telebrand, HBN Telebrand, Planet M Shopping, Planet M Shopping, Star CJ 2 Alive Star CJ 2 Alive, Naaptol 12) Hindi News - 4 Real News*, 4 Real News*, Aaj Tak, Aaj Tak, ABP News*, ABP News*, IBN 7, IBN 7, India News, India News, India TV*, India TV*, NDTV India, NDTV India, News Express, News Express, News Nation*, News Nation*Sudarshan#, Sudarshan#, DD Rajyasabha*, DD Rajyasabha*, DD Loksabha*, DD Loksabha*, DD News*, DD News*, Live india, Live india, News 24*, News 24*, Sahara Samay*, Sahara Samay*, Shri News*, Shri News*, Zee News Zee News, APN News* 13) English News - CNN INTL CNN INTLCNN IBN CNN IBNNDTV 24*7 NDTV 24*7Times Now Times NowAljazeera 14) Business English - CNBC Awaaz CNBC Awaaz CNBC TV18 CNBC TV18ET Now ET NowNDTV Profit/Prime NDTV Profit/PrimeZee Business Zee Business 15) International - France 24* France 24*CCTV News CCTV NewsDW* DW*NHK* NHK*Russia Today* Russia Today*ABC* ABC* 16) Hindi/Punjabi - ETV UP/ Uttrakhand#MH1 MH1PTC Chakde PTC ChakdePTC News PTC NewsPTC Punjabi PTC PunjabiZee Sangam Zee SangamChardikla Time TV* Chardikla Time TV*DD Punjabi* DD Punjabi*DD UP* DD UP*Sahara Samay UP Sahara Samay UP9X Tashan 9X TashanZee Punjab Haryana Himachal Zee Punjab Haryana Himachal 17) Urdu - ETV Urdu ETV UrduDD Urdu* DD Urdu*Zee Salaam Zee SalaamAalami Samay* 18) Gujrati - ETV Gujarati ETV GujaratiTV 9 Gujarati TV 9 GujaratiDD Girnar* DD Girnar* 19) Marathi - ABP Majha ABP MajhaETV Marathi ETV MarathiIBN Lokmat IBN LokmatMi Marathi Mi MarathiSaam Marathi Saam MarathiStar Pravah Star PravahZee 24 Taas Zee 24 TaasZee Marathi Zee MarathiZee Talkies Zee Talkies9X Jhakaas 9X JhakaasDD Sahyadri(Marathi)* DD Sahyadri(Marathi)*Jai Maharashtra Jai MaharashtraMaiboli MaiboliTV9 Maharashtra TV9 Maharashtra 20) Bangla - ABP Ananda ABP AnandaKolkata TV Kolkata TVPlanet M Cinema Planet M CinemaDhoom Music Dhoom MusicCTVN CTVNETV Bangla ETV BanglaHigh news High newsJalsha Movies Jalsha MoviesRupashi Bangla Rupashi BanglaSangeet Bangla Sangeet BanglaSony Aath+ Sony Aath+Star Jalsha Star JalshaTara Muzik Tara Muzik24 Ghanta Tv 24 Ghanta Tv Zee Bangla Cinema Zee Bangla CinemaZee Bangla Zee BanglaAakash aath Aakash aathR Plus R PlusNews Time Bangla News Time BanglaDD Bangla* DD Bangla*Khobor 365 Din Khobor 365 DinMusic Fatafati Music FatafatiOrange TV Orange TV 21) Oriya - DD Oriya* DD Oriya*Mu Odia Mu Odia 22) Other Regional - Dabang TV* Dabang TV*Dangal TV* Dangal TV*ETV Bihar/Jharkhand ETV Bihar/JharkhandETV MP/ Chattisgarh# ETV MP/ Chattisgarh#ETV Rajasthan ETV RajasthanMahuaa TV Mahuaa TVZee Marudhara Zee MarudharaZee Purvaiya Zee PurvaiyaDD Bihar* DD Bihar*DD Kashmir* DD Kashmir*DD MP* DD MP*DD Rajasthan* DD Rajasthan*Sahara Samay MP Sahara Samay MPBig Magic Ganga Big Magic GangaZee MP Chhattisgarh Zee MP ChhattisgarhKashish News Kashish News 23) North East - DY365Nepal One Nepal OneNews Live News Live News Time Assam News Time AssamPrag TV Prag TVRang RangDD North East* DD North East*Rengoni Rengoni 24) South Regional - Indiavision IndiavisionIsaiyaruvi IsaiyaruviJaya TV Jaya TVManorama News Manorama NewsMega TV# Mega TV#DD8 Telugu* DD8 Telugu*DD MALAYALAM* DD MALAYALAM*DD Yadagiri DD YadagiriTv9 Kannada Tv9 KannadaTV9 telugu TV9 teluguDD Podhigai* DD Podhigai*DD9 Chandana (Kannada)* DD9 Chandana (Kannada)*DD Vijaywada* 25) Free Preview till 3rd December 2014 -Dhamaal TV Also suggest me the next level forum to which I can appeal. Arindam Sen Self Employed VC No.[protected] email - [protected]@gmail.com Thanks, Regards, Arindam Sen