Hello my dream 11 id Abhimak7065 and mob no. [protected]. today i deposited 10000/- rs in dream 11 cash account but unfortunately IPL matches cancelled due to covid 19. now when i want to withdraw my amount then withdrawal is available on only winning amount. So at the time of adding cash i don't know about the cancellation of IPL matches because that time all matches shown on dream 11.
and now i don't want to play any other matches rather than IPL matches. I tried many time to connect on help desk many times but no response was given by your side. So please refund my added cash 10000/- in my credit card or my account as soon as possible.
May 7, 2021
Complaint marked as Resolved Now I got message for refund and it will be credited into my account but my little suggestion for dream 11 that if u can update ball by ball points then u have to work on ur help desk for quick response because still there is no update regarding my query which was updated on app and after tweet I got mail regarding this.
So please improve ur help desk section.
Thank you
Dream11 Fantasy customer support has been notified about the posted complaint.
Verified Support
May 07, 2021
Dream11 Fantasy Customer Care's response Hey, we don't want our users to feel that way. After raising your query from our HelpCenter, you would have received an automated email that has a query number. Please check your mailbox and kindly share that query number so we can assist you quickly.
May 07, 2021
Updated by Abhishek25301 I received mail after registering complain here and then I got mail for resolution. I also checked on dream 11 request platform which has been given by your app but still there is no update on app regarding complain. So i[censored] are able to update ball by ball status so u have to work on ur help desk also for quick revert ans updation.
Thanks for responding here and resolution also.
