DTDC Courier & Cargo Complaints & Reviews

Consignment Number: B14800419 BLR to Gurgaon, sent of Friday Nov 14th, Not delivered yet, online tracker says out for delivery since Tuesday. Call Center only answered the call once and gave a cell phone number, [protected], that is out of service.

Hi, Dear sir, I am sure that I have seen such a worst DTDC courier in the world. My tracking number is "V19722330" and I am tracking for this courier for a week and they are saying we will send today, today daily. I have requested over mail also but they didn't respond. no courier boy did come to my address. they are enjoying without doing their duty. I have called for their numbers daily (Gurgaon numbers), but will not respond by phone also. finally they lift the call yesterday and asked me provide the address by mail so that we can deliver to that address. accordingly I have sent my address twice over mail. I called today and asked when will you deliver? then they replied we sent back your courier. I am not getting that why did they returned my courier? If they had decided to send back courier, why did they asked me my address over mail yesterday? this courier is so urgent that's why I was following since 2nd day after sent the courier? what should I do now? who is the responsible for this delay? what are the actions you are taking against them? Do I need to go to the consumer forum if you will not respond? How will I get my courier? Thanks, RVS Prasad

Dear Sir/Madam, NSDL has send one document (Pan Card) from Mumbai to Patna, dated:12/11/2014, bill no X07707893, but it is not delivered to me yet, that's what I raised complaint, plz ask and send it to me immediately, my mail id [protected]@gmail.com, P.No:[protected], plz send me the status in, most urgent... with regard -Kundan Kumar -[protected] [protected]@gmail.com

Dear Sir/Madam, I have send one item from hyderabad to Nandigam, dated:17/11/2014, Traking H37397296, but i was talk to Vijayawada Branch office, some body told me these item going in Mis Route, but still i dont have received in any information, that's what i raised complaint, pla ask and send back to me immedetly, but no body taking responcible in this item, this is to bad, this is waste service, my mail id [protected]@gmail.com, P.No:[protected], pls send me the ststus in, most urgent

Here's a complaint- While posting you people said that it will take just 2 days to send a courier and which cost me Rs.100/- from Hyderabad to Bilaspur (CG) and its been 7 days. Now I am regreting instead of DTDC I should have prefer Indian Post office which just cost Rs.40/- and send courier in just 2 days. I will never use DTDC in future. Thanks for your not kind support.

My expected courier delivering date is 17, today is 20th and still i did not got my item, i have called many times to DTDC but the number they provided is not working. i have also send mail to my nearer office Ahmedabad. but still they not responding me.

I ordered an item through E bay on line shopping. that seller will sent my item through DTDC courier service... my order is sent to kumbakkonam near village natchiyar koil. but the DTDC kumbakkonam branch said they not delivered my item to door step coz his services is not available in that village.they also said come to our office n collect the item without fail otherwise we return the item as soon as possible...the courier services has not reply properly...my Ebay no.[protected].. my air way bill no.M10945700...

Dear sir/ Madam, I was expecting a imprtant document through DTDC. It was posted from DTDC Nagpur with Docket NO M11472685 to Chandigarh, My address was writen on it i.e H.NO 268, Green Valley, Village Sarangpur, Chandigarh 160014 Mb.No[protected]. But Very sad inform that your chandigarh office return that courier back to nagpur stating that addres was incomplete .Without making any phonecall . I must tell you that if address was incomplete why Nagpur office accepted that courier and why your chandigarh office didnot call on the given number for confirmation of address. I request you to kindly deliver the courier ASAP at the below given address Arup Suroy H.NO 286, Green Valley, Village Sarangpur, Chandigarh 160014 . Mb NO [protected] I hope DTDC will take action ASAP and solve my problem I called on this no. [protected] in DTDC office they are not answering call leaving customer in pain and not helping this is highly unethical services Regards..! Arup Suroy [protected]

DEAR SIR, I HAVE SEND ONE VERY IMPORTANT ENVELOP WHICH CONTAIN 5 VERY IMPORTANT DOCUMENTS WHICH WAS NOT RECIVED BY THE CONCERN PERSON/COMPANY... I COMPLAINT ABOUT THIS ON YOUR CUSTOMER CARE NO...44900000 BUT THERE IS NO POSITIVE RESPONSE FROM THERE.. I COURIERED MY DOCS ON 13.11.14 BUT CONCERNED DEPARTMENT NOT RECIEVED THE DOCS TILL DATE.. YOUR SERVICE IS VERY POOR AND THERE IS NO RESPONSIBLE PERSON IN YOUR AUTHORITY... MY DOC NO... Z41371537 AND MY COMPLAIN NO. IS OD1711604 IF YOU ARE NOT ABLE TO DO THIS JOB THEN WHY ARE YOU DOING THIS... REGARDS SONU [protected]

I have already forwarded you my address where the courier needs to be returned back on 11th November, still the parcel has not reached. Hope you will ever reply back with a positive note. Regards, Shritam From: IN BOUND CRM PUNE [mailto:inboundcrm.[protected]@dtdc.com] Sent: Tuesday, November 11, 2014 11:36 AM To: WinRoyal Subject: Re: D19159612 mail noted Thanks & Regards, SUJATA Executive - CRM, Pune Regional Office. E-mail- inboundcrm.[protected]@dtdc.com ________________________________________ From: [protected]@gmail.com <[protected]@gmail.com> on behalf of WinRoyal <[protected]@winroyal.in> Sent: 11 November 2014 11:31 To: IN BOUND CRM PUNE Subject: Re: D19159612 Kindly return back the courier to WinRoyal Windows and Doors pvt ltd 2nd floor, Samarth Building Above Raymond Showroom 1031, Tilak Road Pune 411002 Attn: Shritam Navandar- [protected] On Tue, Nov 11, 2014 at 10:58 AM, IN BOUND CRM PUNE <inboundcrm.[protected]@dtdc.com> wrote: Dear Mr.Shritam, kindly provide the dlv address Thanks & Regards, SUJATA Executive - CRM, Pune Regional Office. E-mail- inboundcrm.[protected]@dtdc.com From: Shritam Navandar [mailto:[protected]@gmail.com] Sent: Tuesday, November 11, 2014 10:30 AM To: 'Shritam Navandar'; 'WinRoyal'; 'IN BOUND CRM PUNE' Cc: 'CSS GURGAON'; 'DMC GURGAON'; 'CSS HEAD GURGAON'; 'CSS CORPORATE OFFICE'; 'YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)'; 'ROOP SRIVASTAVA (RM NORTH DELHI)' Subject: RE: D19159612 Awaiting SOME DETAILS OF MY COURIER Hope you all are following up on this issue. Regards, Shritam From: Shritam Navandar [mailto:[protected]@gmail.com] Sent: Friday, November 07, 2014 4:25 PM To: 'WinRoyal'; 'IN BOUND CRM PUNE' Cc: 'CSS GURGAON'; 'DMC GURGAON'; 'CSS HEAD GURGAON'; 'CSS CORPORATE OFFICE'; 'YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)'; 'ROOP SRIVASTAVA (RM NORTH DELHI)' Subject: RE: D19159612 7 MORE DAYS AND IT WILL BE 2 MONTHS. STILL WAITING FOR THE PARCEL. Regards Shritam Director WinRoyal Windows and Doors pvt ltd From: [protected]@gmail.com [mailto:[protected]@gmail.com] On Behalf Of WinRoyal Sent: Monday, November 03, 2014 10:39 AM To: IN BOUND CRM PUNE Cc: CSS GURGAON; DMC GURGAON; CSS HEAD GURGAON; CSS CORPORATE OFFICE; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI); ROOP SRIVASTAVA (RM NORTH DELHI) Subject: Re: D19159612 I CANNOT WAIT MORE. KINDLY TAKE THE ABOVE MATTER SERIOUSLY AND RETURN BACK THE PARCEL. REGARDS, SHRITAM On Fri, Oct 31, 2014 at 4:40 PM, IN BOUND CRM PUNE <inboundcrm.[protected]@dtdc.com> wrote: Dear Mr.Bindesh, Still waiting for your reply Thanks & Regards, SUJATA Executive - CRM, Pune Regional Office. E-mail- inboundcrm.[protected]@dtdc.com ________________________________________ From: CSS GURGAON Sent: 31 October 2014 16:12 To: DMC GURGAON Cc: IN BOUND CRM PUNE; CSS HEAD GURGAON; WinRoyal; CSS CORPORATE OFFICE; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI); ROOP SRIVASTAVA (RM NORTH DELHI) Subject: Re: D19159612 Dear Bindesh sir, is this shipment RTO? THANKS & REGARDS VAISHALI SETHI DELHI ZONAL OFFICE css.[protected]@dtdc.com [protected]/30 On 31/10/2014 3:02 PM, IN BOUND CRM PUNE wrote: Dear Mr. Kuwar / Bindesh sir, we still waiting for RTO shipment.. Thanks & Regards, SUJATA Executive - CRM, Pune Regional Office. E-mail- inboundcrm.[protected]@dtdc.com ________________________________________ From: CSS GURGAON Sent: 31 October 2014 11:39 To: CSS HEAD GURGAON; DMC GURGAON Cc: WinRoyal; CSS CORPORATE OFFICE; IN BOUND CRM PUNE; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI); DMC GURGAON; ROOP SRIVASTAVA (RM NORTH DELHI) Subject: Re: D19159612 Dear Kuwar Bindesh sir, kindly rto this shipment THANKS & REGARDS VAISHALI SETHI DELHI ZONAL OFFICE css.[protected]@dtdc.com [protected]/30 On 31/10/2014 11:01 AM, WinRoyal wrote: Dear Padmavati, We have written mails to all these emails id but non of them have responded to me for last 20 days!! inboundcrm.[protected]@dtdc.com, csshead.[protected]@dtdc.com, [protected]@dtdc.com, dmc.[protected]@dtdc.com, [protected]@dtdc.com I have already written them to return back the courier to us. Its been 45 days now. Kindly return back the courier to WinRoyal Windows and Doors pvt ltd 2nd floor, Samarth Building Above Raymond Showroom 1031, Tilak Road Pune 411002 Attn: Shritam Navandar- [protected] Hope to get the courier back with all material. Regards Shritam Director WinRoyal Windows and Doors 30, 2014 at 5:51 PM, CSS CORPORATE OFFICE <css.[protected]@dtdc.com> wrote: Dear Sir/Madam, We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations. We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you. Meanwhile can you provide us the destination address and contact number which will help us in further investigation. In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services. We do hope that we are able to restore your faith in DTDC. Thanking you, Yours faithfully, for DTDC Courier & Cargo Ltd., Padmavathi Customer Support Executive. CC:Dear Ms .Vishali, kindly check and organize for the delivery of said c/mnt on priority ________________________________________ From: [protected]@winroyal.in <[protected]@winroyal.in> Sent: Friday, October 17, 2014 4:21 PM To: FEEDBACK (CO.IT); CSS CORPORATE OFFICE Subject: Feedback provided by Customer at DTDC.com- WINROYAL PVT LTD([protected]@winroyal.in) Hi, This is an autogenerated email containing Feedback provided by customer. Name : WINROYAL PVT LTD City : PUNE Email : [protected]@winroyal.in Contact No. : [protected] Category : Concern Feedback : Dear Sir/Madam We have booked a courier on 15th September 2014 from Pune to Gurgaon. Consignment no D19159612 Its been more than a month now plz let me know the status of this courier. if you are unable to deliver it kindly return it back to us. plz let me know the status of the courier. Regards Shritam Thanks & Regards,

I sent 2 parcels on 11th Nov from Mumbai to Tumkur and Mumbai to Jamnagar. On 14th i got text message that the Jamnagar parcel is out for delivery but I got no updates about the tumkur one. With much effort, searching and tracking, I found out that the parcel AWB/Consignment no M14465315 has reached Tumkur branch on 13th. But even after 5 days it wasn't delivered . i somehow managed to contact to ttumkur branch and had a word on 17th Nov. They promised me that it will be delivered by today, thatthat is 18th nov. They didn't responses my calls both in landline and mobile numbers. parcel is yet to deliver. Its 8th day since I couriered it.

Dear Sir 1 package via DTDC with tracking number C56789444, has showing that this has been delivered at dtdc.but i hav;nt received till now..i dont know where my parcel has gone.. Please tell me the req details ASAP Thanks Rajesh [protected]

My courier docket no Z36446614. Packet contains medicine of my daughter whose cost is Rs. 5000/- Till date i am following up for my consignment but no-one bothered to response. My Address in Gurgaon is - 4/3 ACACIA, VATIKA CITY, SOHNA ROAD, SECTOR 49 GURGAON Please either pay me the medicine cost or deliver my packet at above address within 1 working day My mobile no is [protected]

Dear Authorities My courier was sent from Calcutta on 12th November reached Rohtak (Haryana)on 14th Nov. and haven't received it till today. I tried calling on the contact no. given on the site but no cooperation was shown from team in subash nagar model town. my reference no is K74794835 .Every single minute is important for me and I am unable to understand what's happening . I am very upset with the service, can you please firmly deal with your dealer in Rohtak Subash Nagar or do I need to complain it legally . Regards, Hemant Beniwal

This is to inform you that i have post a Currier from Lake Gardens on 14/11/2014, to Pin code Kolkata-700001, but till now at 01:07 P.M. its not delivered.I do not expect through your service is very poor & very poor. DTDC No: K76539382

Ref No:- Z41325010 The status on online on 13.11.2014 at 1.30 pm But I check the details relating the courier and went to the DTDC courier office (Attingal) on 18.11.2014 at 10.30 am and receive the item. DTDC - Poor service compare to other courier service. I will complaint the matter to Consumer Court. [protected] RIJI I J

I have booked DTDC courier V19221374 from Hyderabad to Calicut on 10/Nov/2014 to send a Passport. DTDC Executive told me that he will book in DTDC Plus and will reach destination on 12/Nov/2014. But 1.The executive charged me 350 rupees for DTDC Plus but he booked my passport with DTDC Blue and paid to your company only 275 or so. He looted 75 rupees from me. 2.Since he booked in DTDC Blue courier did not reached destination on 12/Nov/2014. But it reached on 13/Nov/2014. So, I have to rebook my flight tickets and lost more the 1000 rupees due to this. I request to take necessary action on the executive who looted money from me and booked another type than requested. And get me the compensation for 1000 rupees which I lost because of cheating from your executive. I have original reciept of the booking, not able to upload here for your reference. I can forward to your mail id ir needed. Thanks, Nizamudheen Hyderabad Mob:[protected] [protected]@gmail.com

1- I S.K. NANDA WORKING AS CUSTOMER RELATION OFFICER IN STATE BANK OF INDIA MAHANADI COAL FIELD BRANCH, BOOKED A PARCEL IN YOUR BURLA(ODISHA) OFFICE ON 30/10/2014 TO BE DELIVERED AT HYDERABAD BEARING CON NO- *D19942688* . BUT TILL DATE 18/11/2014 IT HAS NOT BEEN DELIVERED TO THE ADDRESSEE. IT IS NOT EXPECTED FROM SUCH A REPUTED SERVICE PROVIDER . 2- I WANTED TO TALK TO THE MANAGER OF YOUR SAMBALPUR BRANCH MR, ARUN RATHA ABOUAT THE MATTER BUT HE DID NOT EVEN CARE TO TALK TO ME RATHER HE MISBEHAVED ME. SO PLEASE TAKE CARE OF THE DELIVERY OF GOODS AND TRY TO EDUCATE YOUR MANAGERS HOW TO DEAL WITH CUSTOMERS .

Dear concerned, I wanted to bring to your notice that i sent one courier to Jammu & Kashmir on 21st of October, '14 bearing consignment number B14890813. It didnot reach the destination and got stucked up at Srinagar, where nobody was there to recieve it. So i asked my courier back to Bangalore. I have not yet recieved it. I have been in continuous touch with the DTDC centre near Udupi Garden, BTM 2nd phase, but they are now giving numbers of excuses and not returning back my courier. Hopefully you will look into the matter soon. Its been quite high time. Regards Anasuya Sarma [protected]

Hi, My courier from Bangalore reached Gulbarga on 14/11/14, but still is not reached the address, ladies received the call and telling to collect from my carrier office, i am not able to go and collect the couirer office, please talk this courier office number[protected] Warm regards Prabhu S K