DTDC Courier & Cargo Complaints & Reviews

I have recently sent my 55 inch LED TV to India from Melbourne, Australia - Waybill # N93678541 which I have packed with great care; bubble wrapped and cardboard wrapped so that no damage of the screen is possible even with rough handling (I have put 7-8 layers of bubble wrapping and 3 layers of cardboard wrapping). When I got hold of the shipment, the screen was completely damaged at all end with severe cracks all across the screen. Seems the TV was dropped the during the transit activities. I was pretty devastated to see the condition of my favourite TV. I have send the photograph of the damaged TV to DTDC for compensation and insurance claims but they have already started to make excuses putting the fault to me (i.e the customer) for improper packaging etc. I also have sent a subwoofer in a separate box and saw dent on one of the side even though it was also packed very well. I would never recommend DTDC to anyone if they are sending fragile items such as TV or other electronic items. I don't even know if I will get compensated for the TV although I will go to the Victorian consumer court if needed but I have learnt my lesson. Arnab Sengupta

I've given courier bearing subject no for USA, while handover they said it will take 4 to 5 days, till now i.e 10/11/2014 no information and no updation. In tracking it is showing as can't be tracked call customer care, no numbers are working i wonder how come they upload all non working numbers, Can any one let me know how to lodge compliant on them because they've charged me 2K for shipping hte courier.

Hii. my name is Rachit Kashyap. I want to right about my worse experience with DTDC courier company. Last month on 22nd oct, 2014. I booked a self return parcel to mantra warehouse Mahipalpur Delhi, India from city Mandi, District Mandi, Himachal Pradesh, India. Usually it take 2 or 3 days to deliver a parcel to Delhi from my place. After 6 days, when i enqured about my parcel from dtdc website by means of tracking number.. status was in transit. n after waiting for 2 more days when i started calling DTDC customer care, they didnt pick my phone calls. I am very upset from them. I walked too many times to DTDC office from where i booked my parcel. They people were saying that it is in transit, so dnt worry, it will be delivered soon. Now today is 10/11/2014 it has not delivered. Its my kind request that dnt send your important documents or anything via. of DTDC. Tracking number of my parcel was D19356361. please anyone help me about this issue.

Dear Sir, My bike was booked from Visakhapatnam on 30th Oct 14 for Allahabad vide consignment No. [protected] for home delivery, on 7th I have been informed to collect my bike from Transport Nagar 7km away from my destination. On reaching there I found my bike centre stand and side stand was damaged & rear tyre was flattened may be puncture, when I spoke to transporter office boy Mr.Rishikant Mishra, mob [protected], in this regard he said he has recieved the vehicle as it is, then I spoke Mr.Sushant, Mob.[protected], he replied that vehcle has to be damaged while transporting for so long and indirect root, and also kya teen hazar rupaye me inka bike airoplane se bhejta. I want justice in this regard and will not recieve the vehcle till this matter is justfied at whatever cost. I have given written application to transporter at Allahabad and also informed Mr. Sushant by phone at Visakhapatnam. for proof I have voice recording of Mr Sushant & Mr Rishikant Mishra as mentioned above and photograps of damaged bike. It is up to you how fast you handle this matter.

I had posted my important document by DTDC courier services to the address at noida from panipat on 21st Oct 2014. i had mentioned the both side address with mobile number clearly. but the post not delivered to the address and nor returned to me. the consignment number is-Z34912653. now the local officess at panipat is not answering and returning my document. please help to track my document and return me as soon as possible. MY ADDRESS:- VED PRAKASH, D-1317, PANIPAT REFINERY TOWNSHIP, PANIPAT-132140...

MY MOBILE NO-[protected]

I had posted my important document by DTDC courier services to the address at noida from panipat on 21st Oct 2014. i had mentioned the both side address with mobile number clearly. but the post not delivered to the address and nor returned to me. the consignment number is-Z34912653. now the local officess at panipat is not answering and returning my document. please help to track my document and return me as soon as possible.

MY ADDRESS:- VED PRAKASH, D-1317, PANIPAT REFINERY TOWNSHIP, PANIPAT-132140

i have booked consignment num-D18764160 from Geyzing to rewari on 27th of nov, till date there is no sign of it...i have been calling now m getting frustrated...please look into the matter i always trusted DTDC i hope i wont get disappoint

Hi, I had done a courier from Chennai to Patiala on 28th October.But if I try to track the same, it is showing as the consignment number is invalid.Tried to call the office from where courier was done but I got a response that no courier of this number has been dispatched. On calling the Guduvanchery office from which the courier was done, I firstly got a response that the courier has reached Punjab but my address is erased. I sent the...

I am Anoop Gupta. I had sent a courier from DTDC courier ad cargo ltd. 23 veer savarkar block shop no.4 opposite metro pillar no -60 shakarpur Delhi-110092 Tel-[protected] on date-31/10/14 at around 11.55 am To nrityagram, hessaraghatta bangalore-560088 consignment number-V19045803 I clearly gave them all sender's and recepient's details. I also told them that the consignment is an eatable item which needs to reach in time. DTDC courier service is well active in the recipient's area, as they have received courier from DTDC before. I paid 690 Rs for the same.t=The courier should have reached the very next day ie 1 november 2014. I went to their office on 4 th november and asked about the status of my consignment and they shamelessly told me that the packet ha somehow reached to Hyderabad instead of Bangalore. They did not bother to inform me about this before. its only when i went to their office did they tell me. Now someone has been urgently expecting this packet in Bangalore and nobody has any clue about when will it finally reach there. The people at this DTDC centre assured me that the packet will reach within 4 th november but nothing happened and they still did not inform me about it . I called them again on 5 th november and they still did not have any answers and again assured me that the packet will reach on within 5 th of november. I asked them to keep me informed about it but they did not even call me to inform me anything about the delivery . I have rechecked the status on the internet at 9 pm on 6 th nov and it is still in transit.And people in bangaore are unable to lacate it. I am pretty sure that the eatables that i had sent must have gone bad. Its been six days since i had sent it and its not even in bangalore. now i am writing to this email id in the hope that some one is listening to my complaint and i want a reply before 6 november evening. I want a complete refund of my courier fee because of the loss it has caused and also a compensation of the item inside it . Also a free DTDC courier delivery to the same destination under the same category. I have also visited the above DTDC centre on 5 th and 6 th november . On both the ocassion they have sent me back saying they need another 24 hours to declare it lost and only then will they let me file the claim, they are buying time. They did not even let me file a claim which was my due. I have written to DTDC, no action has been taken as yet. They cannot disregard their clients who place their faith in service hoping they will deliver on time

Sir, NSDL has booked the consignment no. X07647721 on[protected] from Mumbai to Bangalore. When I track through DTDC tracking tool it shows the status that the consignment is in "Transit". I contacted their customer care number and I sent a mail to their Mumbai office and [protected]@dtdc.com address. But from them no reply. This informed to NSDL through mail. Can you give the reason why the consignment is not yet delivered to the address.

I sent two t-shirts on 25 October from New Delhi to Chennai. I have been tracking the delivery status of the consignment on DTDC website. As per their website, the consignment arrived at their Chennai office on 26 October at 3:43pm and it was out for delivery the next day. It's been more than a week and the recipient hasn't received it yet. I sent an e-mail to CSS Chennai on Oct 31 but never got any reply. I then sent an e-mail to DTD CCO (General); CSS Corporate Office IDs on Nov 4 and they replied today telling me that the consignment was delivered on 28 October. The tracking result page of Z37167856 has also been updated today showing the status as "Delivered." I have uploaded a screengrab (as on November 4) of the tracking result page.

Dear Sir/Madam I booked a parcel through DTDC dated 4 November 2014 from Durgapur to Naihati. The Docket Number is K74759720, When the delivery boy go to receiver address for delivery. Receiver want the packet to see that's was in good condition or not, but the delivery boy refuse and say first you receive then handover the parcel. When the receiver receive he through the packet and run. When we call him he say he don't know anything and say come to the office for clarification. In office they are not respond properly. Kindly do the need full.

Dear Sir, Recently, I used courier service of DTDC. Dated 29-oct-2014, I was promised that the package would be delivered by 31-oct-2014, but unfortunately it has been delayed beyond my expectation and still with no whereabouts. I have tried all means to get this matter sorted out with their customer care department but all my efforts have been landed in vein. I will be more then obliged, if you could file my complaint against DTDC. Below are the details I have with me; Shipment # Z37510128 Date of dispatch: Wednesday, October 29 Expected delivery : Monday, November 03 Destination: Kolkata. Regards MOHD JALAL HOUSE NO. 161 RAJPURA GURMANDI DELHI 110007 [protected]

Dear Sir, I have booked a most urgent courier from Nellore to Faridabad through your DTDC Blue service after getting confirmation from your Nellore franchise dealer that it will reach by Tuesday. It is very surprising that it is still in Hyderabad. DTDC Consignment No: V19194547 booked on 01/11/2014 Please follow and take immediate action for delivery by tomorrow (or ) please let me know where it got stuckup and when you can deliver. Thanks & Regards, Venkatesh Babu K.

DTDC – Item missed from the cover. I have booked the courier on 04/11/2014 (CN No. B[protected] which delivered next day (05/11/2014) without item inside. The courier cover opened and they took the item, re pasted the cover and delivered. I went and checked with Branch (Bangalore – Ramamurthy Nagar) Manager, he said can’t do anything for that, check with Head office, hub office and delivered branch, etc., These DTDC courier guys are thief’s!!! Please do not send any valuable things using DTDC...

I want to inform you that i booked my consignment (CN No. Z[protected] from Gurgaon for delivery to Chandigarh (wgt. 1.32kg). As per DTDC parameters cost Rs 155 but agent charged Rs. 230 forgery and not deliver my consignment till date. I also write to Customer Support Executive but no response given by her. Courier co. also shown wrong status. My courier is not delivered till date.

I am still awaiting my insurance damage cost for my materials which got damaged during the insured transit from RAJGANGPUR, SUNDARGARH, ODISHA - to - SONEPAT, HARYANA against the Doktt no. : G90101475, Dt : 18/07/14. Despite contacted numerous times to Mr Ajay Das (DTDC, Rajgangpur) who is responsible for the transit, he just finish saying "what can I do, it's in the process...the seniors sitting at Kolkata & BBSR are delaying...I can't do anything.." When contacted Mr Surya Kant (GM, DTDC Bhubaneswar), he said that Mr Ajay Das, Rajgangpur shall handle it, pls don't call me. Now, it's more than three months, and still I have to make a call periodically to know the status of my complain. Amit Shekhar [protected]

hello my name is darpna khilosia may ney diwali key pahley at 17th oct ko khaney piney ki items bheji thi... at chalisgaon in MH. the told me ager aapko jldi pahuchana h to by air bhejiya to by air jayega nd jldi pahuch jayega... then diwali nikal gai or wo cartoon waha pahucha bhi nahi... then may ney jab inquary ki tab unhoney bolla that aapka parsol cancel ho gaya h and wo jalgaon (mh) say return ho kar pune chala gayya h... bcz they called after key hum harri service chalisgaon (MH) may nahi h... or abhi tak unhoney wo parsal mayrey frnd tak nahi pahuchaya h...nd jab may wo courier send karney key pahley hee bol diya thaa key cartoon may khaney piney ki item h to jldi pahucha dey ... t nd tab un honey mujhey 840rs charges courier key ley liye...then un honey nee hee cancel kiya key waha hum hari service nahi h... nd ab wo kahi bhi nahi pahucha rahey h...{service thi he nahi fir bhi mujh say cartoon liya he ku } usmay mayra 1100 rs ka khaney piney ki items thi nd 840rs charges of courier may ney 1st time kiya aisa send nd they fraud with me... so want mujhey 1940rs mujhey copmany ki or say mill jaye nd they should be punished... galti unhi ki h jab parsol ley ney key time par unhoney mujhey kaha thaa key service chalisgaon tak h... nd jab may ney inqury ki tab wo baat say palat gaye, bolley apka parsol unkey ghar tak nahi pahuch sakta nd bollley cancel ho gaya h...mujhey mayrey loss ka money chahiye... nd they should be punished for that... thank u nd plz email me if any thing that u guy can do for me... darpan khilosia [protected]@gmail.com mob. [protected]

I sent courier from Bangalore to Ludhiana through DTDC on Oct 21, 2014. (B[protected] It reached Chandigarh on Oct 22. After that it has been misplaced and never reached Ludhiana. No numbers on the website of DTDC are working..I tried Chandigarh, Ludhiana, Bangalore numbers. Email response should be within 24 hrs. but it hardly gets replied. I want the compensation for the parcel lost and the phone calls made, since I spent more on calls than courier. and for the mental harrassment.

I sent courier from Bangalore to Ludhiana through DTDC on Oct 21, 2014. (B[protected] It reached Chandigarh on Oct 22. After that it has been misplaced and never reached Ludhiana. No numbers on the website of DTDC are working..I tried Chandigarh, Ludhiana, Bangalore numbers. Email response should be within 24 hrs. but it hardly gets replied. I want the compensation for the parcel lost and the phone calls made, since I spent more on calls than courier. and for the mental harrassment.