DTDC Courier & Cargo Complaints & Reviews

Sir, NSDL has booked the consignment no. X07647721 on[protected] from Mumbai to Bangalore. When I track through DTDC tracking tool it shows the status that the consignment is in "Transit". I contacted their customer care number and I sent a mail to their Mumbai office and [protected]@dtdc.com address. But from them no reply. This informed to NSDL through mail. Can you give the reason why the consignment is not yet delivered to the address.

I sent two t-shirts on 25 October from New Delhi to Chennai. I have been tracking the delivery status of the consignment on DTDC website. As per their website, the consignment arrived at their Chennai office on 26 October at 3:43pm and it was out for delivery the next day. It's been more than a week and the recipient hasn't received it yet. I sent an e-mail to CSS Chennai on Oct 31 but never got any reply. I then sent an e-mail to DTD CCO (General); CSS Corporate Office IDs on Nov 4 and they replied today telling me that the consignment was delivered on 28 October. The tracking result page of Z37167856 has also been updated today showing the status as "Delivered." I have uploaded a screengrab (as on November 4) of the tracking result page.

Dear Sir/Madam I booked a parcel through DTDC dated 4 November 2014 from Durgapur to Naihati. The Docket Number is K74759720, When the delivery boy go to receiver address for delivery. Receiver want the packet to see that's was in good condition or not, but the delivery boy refuse and say first you receive then handover the parcel. When the receiver receive he through the packet and run. When we call him he say he don't know anything and say come to the office for clarification. In office they are not respond properly. Kindly do the need full.

Dear Sir, Recently, I used courier service of DTDC. Dated 29-oct-2014, I was promised that the package would be delivered by 31-oct-2014, but unfortunately it has been delayed beyond my expectation and still with no whereabouts. I have tried all means to get this matter sorted out with their customer care department but all my efforts have been landed in vein. I will be more then obliged, if you could file my complaint against DTDC. Below are the details I have with me; Shipment # Z37510128 Date of dispatch: Wednesday, October 29 Expected delivery : Monday, November 03 Destination: Kolkata. Regards MOHD JALAL HOUSE NO. 161 RAJPURA GURMANDI DELHI 110007 [protected]

Dear Sir, I have booked a most urgent courier from Nellore to Faridabad through your DTDC Blue service after getting confirmation from your Nellore franchise dealer that it will reach by Tuesday. It is very surprising that it is still in Hyderabad. DTDC Consignment No: V19194547 booked on 01/11/2014 Please follow and take immediate action for delivery by tomorrow (or ) please let me know where it got stuckup and when you can deliver. Thanks & Regards, Venkatesh Babu K.

DTDC – Item missed from the cover. I have booked the courier on 04/11/2014 (CN No. B[protected] which delivered next day (05/11/2014) without item inside. The courier cover opened and they took the item, re pasted the cover and delivered. I went and checked with Branch (Bangalore – Ramamurthy Nagar) Manager, he said can’t do anything for that, check with Head office, hub office and delivered branch, etc., These DTDC courier guys are thief’s!!! Please do not send any valuable things using DTDC...

I want to inform you that i booked my consignment (CN No. Z[protected] from Gurgaon for delivery to Chandigarh (wgt. 1.32kg). As per DTDC parameters cost Rs 155 but agent charged Rs. 230 forgery and not deliver my consignment till date. I also write to Customer Support Executive but no response given by her. Courier co. also shown wrong status. My courier is not delivered till date.

I am still awaiting my insurance damage cost for my materials which got damaged during the insured transit from RAJGANGPUR, SUNDARGARH, ODISHA - to - SONEPAT, HARYANA against the Doktt no. : G90101475, Dt : 18/07/14. Despite contacted numerous times to Mr Ajay Das (DTDC, Rajgangpur) who is responsible for the transit, he just finish saying "what can I do, it's in the process...the seniors sitting at Kolkata & BBSR are delaying...I can't do anything.." When contacted Mr Surya Kant (GM, DTDC Bhubaneswar), he said that Mr Ajay Das, Rajgangpur shall handle it, pls don't call me. Now, it's more than three months, and still I have to make a call periodically to know the status of my complain. Amit Shekhar [protected]

hello my name is darpna khilosia may ney diwali key pahley at 17th oct ko khaney piney ki items bheji thi... at chalisgaon in MH. the told me ager aapko jldi pahuchana h to by air bhejiya to by air jayega nd jldi pahuch jayega... then diwali nikal gai or wo cartoon waha pahucha bhi nahi... then may ney jab inquary ki tab unhoney bolla that aapka parsol cancel ho gaya h and wo jalgaon (mh) say return ho kar pune chala gayya h... bcz they called after key hum harri service chalisgaon (MH) may nahi h... or abhi tak unhoney wo parsal mayrey frnd tak nahi pahuchaya h...nd jab may wo courier send karney key pahley hee bol diya thaa key cartoon may khaney piney ki item h to jldi pahucha dey ... t nd tab un honey mujhey 840rs charges courier key ley liye...then un honey nee hee cancel kiya key waha hum hari service nahi h... nd ab wo kahi bhi nahi pahucha rahey h...{service thi he nahi fir bhi mujh say cartoon liya he ku } usmay mayra 1100 rs ka khaney piney ki items thi nd 840rs charges of courier may ney 1st time kiya aisa send nd they fraud with me... so want mujhey 1940rs mujhey copmany ki or say mill jaye nd they should be punished... galti unhi ki h jab parsol ley ney key time par unhoney mujhey kaha thaa key service chalisgaon tak h... nd jab may ney inqury ki tab wo baat say palat gaye, bolley apka parsol unkey ghar tak nahi pahuch sakta nd bollley cancel ho gaya h...mujhey mayrey loss ka money chahiye... nd they should be punished for that... thank u nd plz email me if any thing that u guy can do for me... darpan khilosia [protected]@gmail.com mob. [protected]

I sent courier from Bangalore to Ludhiana through DTDC on Oct 21, 2014. (B[protected] It reached Chandigarh on Oct 22. After that it has been misplaced and never reached Ludhiana. No numbers on the website of DTDC are working..I tried Chandigarh, Ludhiana, Bangalore numbers. Email response should be within 24 hrs. but it hardly gets replied. I want the compensation for the parcel lost and the phone calls made, since I spent more on calls than courier. and for the mental harrassment.

I sent courier from Bangalore to Ludhiana through DTDC on Oct 21, 2014. (B[protected] It reached Chandigarh on Oct 22. After that it has been misplaced and never reached Ludhiana. No numbers on the website of DTDC are working..I tried Chandigarh, Ludhiana, Bangalore numbers. Email response should be within 24 hrs. but it hardly gets replied. I want the compensation for the parcel lost and the phone calls made, since I spent more on calls than courier. and for the mental harrassment.

I am very much sorry to say that I had booked a parcel from Hyderabad location to Darbhanga (Bihar) on 27th October 2014 with the consignment #35346628 is not yet delivered and every time it shows that its under transit, and the material inside the parcel is the Solar lantern cum Mobile Charger of worth Rs. 1799.00 from Flipkart.If you are unable to deliver the parcel then please return my product at earliest. Hope you will do either of the work.

Capt. Sujoy Guha 48C, Pkt-A, SFS Flats, Sukhdev Vihar, New Delhi- 110025 I have sent a packet to Mumbai from Delhi vide AWB Z37169302 on 27th October 2014. Till date the same has not been delivered to the addressed person. Also every time I call customer care they are all giving silly excuses.

DTDC Surat main branch staff is not responding properly. Since 1 month I am waiting for my consignment but still not received. Getting the same answer everyday that "You will receive in 2 days only". GUYS THIS IS THE WORST COURIER COMPANY AND THEIR STAFF TOO....

Dear Sir/Madam, I have couriered the product on dt 28/10/2014(Please see the attachment) from Hyderabad to Puttur (Karnataka). Courier name - AP-HYD-B.BAGH HUB Domalguda HF976 Ph.no.- [protected] The above company proprietor informed that it will be delivered within 48 hours (i.e 30/10/2014) Still till date we have not received the material. I even tried to call above no. but proprietor is not picking the phone.I have even called to dtdc customer care but no proper ans from them. DTDC is completely worst courier service and customer service i have faced till date.Hardly it is 900 km from hyderabad to puttur. But they are taking more than 6 days till date. Request you to take proper action against this issue and please provide the justice. Hoping for justice from your side. Regards, Ranjith D J

I am residing at Bardhaman (West Bengal pin 713101) in the 1st floor of a two storied building. For my job purpose I need to stay out of my residence maximum time, so the letters comes thru your courier (recent courier C/N-V[protected] are received by my family members- my elder brother who is a grade-V CKD patient and my in law-sister who is suffering from severe osteoarthritis. After repeated request your delivery person (name-Bachhu) denied to deliver the letters in the 1st floor. Hope you can understand how troublesome it is for them. Except rude behaviour we got no support from him. Receiving letters and care for family members both are important for me and I seek your support to resolve the issue. Regards, Tirupati Nag. [protected] [protected]@rediffmail.com.

Hi, We have booked a document to CANARA BANK, NEHRU PALACE, DELHI & it was delivered on 1st November 2014. Why it has been delayed. We have contacted your Delhi office & Coimbatore office, but so far there is no proper feedback. Thks & Rgds, Anandha kumar.

This is to bring u in kind attention that I shipped one product through your courier service to Mumbai. The consignee received the product in damaged condition in front of your courier personell. I re visted your franchise to help in getting the Complaints raised and also to bear the expense of product which is being damaged. Now they are saying that your product was not insured hence they would not bear the expense. I was not educated about insurance stuffs at the time of sending courier. This is very bad to hear that brand like dtdc is behaving in such a way. I would request if you could take the necessary action and help me in getting out of the loss that I am bearing. Consignment# Z34282899

Dear Sir/Madam I did a courier on 20th October 2014, from NARAYANGARH - AMBALA TO Indore that docket No. is D19782403 before I asked them to do it i asked them when it will be delivered since I knew it was diwali week, they told me in 2 days, and then you people moved that consignment to wrong destination (Varanasi ) and after that the commiyment was your side that we will dispatch your consignment today by air but I am still awaiting to have the same. When i call to there office in Delhi and asked the reason they told me that it was diwali holiday and when I counter them that you only told me that it will be delivered in 2 days, they refused to accept the statement and when I asked them the name of the concerned person and the head manager name of the branch, they refused to give and behave rudely and told me do what ever i want to do. One of the worst customer relationship DTDC have and worst experience I had. Other couriers do accept the mistake and apologies atleast if they did some wrong thing . I would never ever recommend to go to DTDC ever. Other courier are much better and cheaper then DTDC. Praveen Shrivastava [protected]

With very regret to say that i have booked courier consignment no:k73312157 for Faizabadh detail address-Sri Nareshji Poddar/ Janaki Mahal Trust/ Basudev Ghat/parikrama Marg/ Ayodha Faizabad/ UP-224123/[protected] on 16th October through S.P enterprise[protected] but the person to whome i sent the doc yet not delivered even there is no status on website even no one of customer care help me to track those courier