DTDC Courier & Cargo Complaints & Reviews

Consignment id Z31701558 My consignment has been returned due to office closed but now after it has been returned i am unable to trace it, according to the Ahmedabad branch it has been sent back and has reached Delhi, but Delhi people says we have not received it from Ahmedabad branch and inquire there. Now this return was done some 15 days back and there is no customer care response towards it. I totally dont understand what should i do in this matter and how do i get my consignment back. I am totally disappointed by the service and look forward to resolve this matter as soon as possible.

one packet dispatched on 10.09.2014 via POD No Z29305758 STILL has NOT reached the destination NOR the Origin! No customer Care No is Correct. Naraina Office does not take any call All Numbers mentioned on Site have been taken out of service There are No Email mentioned as to esclation of complaints There is NO way in which I as a Consumer Can either Complain or understand Or even KNOW what happened to my packet!!

Airway bill number: Z36938708 Above was meant to delivered on 08-Oct-2014. And 08:00 AM to till 02:30 PM, i was continuously watching status of package on DTDC tracking website and sitting in my office where it has to be delivered and it was showing status as "Out For Delivery". But all of sudden at 02:35 PM it is showing status as "DELIVERY ATTEMPTED on 09:41 AM AND OFFICE CLOSED". Now i don't understand. How this could happen because since morning i was sitting in my office doing my office. So without attempt of package delivery how can they write on their website that DELIVERY ATTEMPTED AND OFFICE CLOSED. When i called on number[protected]Delhi Paharganj), Guy on phone talked very rudly and said that package will be deliver only on tomorrow. I told him above scenario and sais that i will compaling about this. And he said "JO KARNA HAI KARLO". This is very unprofessional response.

Respected Sir, I'm Saptarshi Raha, I send a courier from Hyderabad, India to Jalpaiguri, India, reference no V18579695, when I post the courier dated at 29/09/2014 from Banjara Hills Hyderabad, your employees inform me the courier reach between 3 days and the pin code status says it'll be reach at home of receiving party. Yesterday night, at 7pm I search the nearest dtdc contacts of sending address, then I found a no registered Mr. Gupta, at Birpara-735204, India and I confirm to call Mr. Gupta, he told me their is a no room delivery service, whenever your companie's employee says, the status shown room delivery available, so it's question, the information is wrong or not and/or the system/employee is right why Mr. Gupta who provide the dtdc service at Birpara - 735204, Jalpaiguri, West Bengal, India give me wrong information, and I also alleging that Mr. Gupta didn't call the receiving party, whenever the courier reach to his office on dated 5th day of October 2014, at 12 o' clock at noon and he give lots of excuse that my sending address is remote area, so nobody dont want to go their. So it's my above submission and it's I demand the justice o[censored]nexpected harassment.

I had booked courier on 3rd oct from Bangalore to Guntur which id very important. DTDC guy over in Bangalore (Electronic city branch) told that it will be delivered in a day & charged extra rupees as well. In the online the consignment is shown to be booked as on oct 6th to my surprise. But the courier is not yet received. Iam really pissed of with their service. no body is really responding. Please help me its really urgent courier. Please help it in getting delivered. Inronically they promised me to get delivered in day !!! for extra charges they took. If you dint know to deliver, stop doing service. This is very worst ever service.

Today on 07.10.2014 at 05:42 PM a Delivery boy of DTDC Courier Service, Premnagar, Dehradun came to deliver me my parcel which was ordered on Shopclues. But I was shocked when he was about to handover me the product. He said "Jaldi receive karke Signature Kar, Itna Time nahi hota hamare pass". When I asked him for this misbehavior he took back the product and went out... means he taken back the product and did not deliver to me... .. Is this is the talking standard of DTDC Courier company's Delivery boy with their costumers... ???? Puneet Panwar, Dehradun

I never ever seen such a "sloppy" courier service providers in india..!...I have been waiting for more than 10 days but i yet to receive my parcel. First of all delete the [protected]@dtdc.com id from your website because customers find no use by that id.!!!...Don't loose your credibility for some highly irresponsible employees..!..Find them and fire them all...Are you shipping your goods by snail??..I have no idea when will i get my parcel..!...I have called to the dtdc office at my place but no employee is there to pick up my call...These are the numbers...[protected], 4030224, [protected], [protected]...Call them and try your luck..!...Don't play fool with your customers..!..You gonna understand soon "not all the customers are same"..!...
There is no wonder why foreign companies survive successfully in india because of some foolish ceo's of india running a sloppy company..!..Im not sure whether these comments are reaching to mr.Subhasish chakraborty, the honourable ceo of this sloppy service company..!...

courier sent from hyderabad to warangal on 28th sep 2014 docket number - V 18595059, till today it has not reached. when we contacted them they very irresponsibly says that it has been misplaced... idiotic this is... it was a digital signature of one of the directors of a company who had to file their income tax returns on 30th sep 2014... i want to ask the authorities concerned to know who will bear the costs and penalties involved and who will trace the missing courier.

DTDC AWB number:C55917938 The above mentioned is the AWB numbers of items have been purchased online on ebay. I am receiving a bad experience from DTDC courier service, Aluva. They are deliberate not to deliver the item on the mentioned address or neither to contact me on the registered contact details. The item was sent back to seller, reason being cited is INCOMPLETE ADDRESS. I dont think that the postal address which has never had any problem previously needs to be changed to comfort DTDC, ALUVA. This is not the first time DTDC, ALUVA has sent back an item purchased by me. Kindly do the needful Regards, VINAY MS

Hi, I have send a courier on 22/09/2014 to Odisha, but till now its not reached. People say that DTDC is the fastest courier service, but as per my experiance, its worst. One patient is waiting for his medicine but, till now its not reached. They promised me to delever within 3 day but till today not yet reached. I have requested for return the parasol but till now no response. who will give the loos. I hope somebody will take imidate action on this, or else i may put consumer case on thi CN NO:C55644592 CONTACT NO: +91 [protected]

Sir, As per attached file details, We do not get the feedback from DTDC Costumer care they always they give us the Contact detail of Jaipur & Sikar DTDC office but nobody take the call and if they take call Jaipur DTDC office says materiel in in Sikar Office & Sikar DTDC Office says material is in Jaipur and costumer care also not give us the proper response material booked in last week but steal our customer is in trouble about the material. IT's Very Bad experience with DTDC Services We are regular Supplier with DTDC since 5 year but now we wanted to cancel all service linked with DTDC. Thanks & Warm Regards, Kumar

I have booked one parcel from MALDA (WEST BENGAL) on 20th Sept for GURGAON. Courier Name: DTDC AWB no # K73526952 webpage: www.dtdc.in tracking page: http://dtdc.com/tracking/tracking_results_detail.asp Till today's date item has not been delivered to its destination

Dear sir/Mam, I have book a consignment from Khokhra branch Ahmedabad to Delhi at 1 Oct 2014 by air cargo service. The consignment number is i01188652. This is very important parcel for me and in the condition of not received yet, a huge loss i am bearing.I have confirm the status everywhere naraina Delhi office, kapashera apex, Ahmedabad office but No buddy give me a proper answer even if i asked about the flight detail they don't have any information. I have booked this consignment by air just because of the urgency but after 5 days i did not recived it. If i will not received this consignment by Monday 6 Oct 2014, in such situtation, we shall compelled a legal action against the courier company which will be huge financial amount as a compensation paid by courier company. This will be my first and last complaint to you. Please take a necessary action immediately. Regard Rashid azeem khan

My field sent me an urgent official document to my office address.But I have not received the same still after 5 days. In my DTDC tracker my consignment number is showing as delivered.But still I have not received the same.I am trying to reach in DTDC customer care.They are holding the line for more than 20 minutes.And saying "Your callis important to us".Even I am trying to reach the local office where the it is showing as delivered.But no one is picking the call. Even my friend mentioned proper contact number.In my consignment history it is showing all the 1s. I am a regular customer of DTDC.But this time I am coimpletely frustated.Please do the needful to resolve the issue.

Material not delivered on exact location c56076296 and in status showed delivered, but when I contact the concerned person he replied his boy will bring back courier and delivered to me.But again he delibered to unknown person, with out my signatures.DTDC ur service is very very poor, bad and unmannered.

This is really a pathetic service DTDC is providing, one courier has booked on 27th September with consignment number- Z33603489. In their portal its showing its DELIVERED, but actually it is not, I have been calling the branch office and they said check with courier boys, while I am checking local DTDC center, they said courier boy sometime write DELIVERED before delivering, this is a pathetic answer I ever came across, how can a courier boy can write Delivered without delivering it? and what kind of action courier company taking?? is this a joke or what? You guys don't understand the importance of the document or parcel somebody expecting and ending with following you guys here and there???? I need my parcel to by deliver by tomorrow (i.e. 4th October).

Dear sir, my dtdc tracking no Z34407192 is not delivered to me. On 30 September 2014 it has reached Puri (Destination), but till yet not deliver to me. I asked the dtdc person regarding the parcel, but there was no response from them. I also complained to the customer care of dtdc regarding this matter, but they provided me wrong information. The service provided by dtdc is very poor. That parcel is too important for me. Pls take proper action against it & deliver me my parcel as soon as possible. Pls do the needful. Looking for your positive response. Regards SATYABRAT BARAL [protected]

Hi, Please refer mail trail below. These guys have accepted that the parcel delivered by them in damaged condition. But not replying despite reminding several times. Even their customer care email ids are just sitting on this My complain "N95417699 Received in damaged condition" 1) Its received in damaged condition after 13 days 2) Books are torn because of poor and improper handling of parcel 3) Packets of eatables are spoiled because of poor and improper handling of parcel 4) The parcel is received via DTDC only and DTDC guy had done all the cleanup of parcel before delivery. Thanks, -Pallavi. Email trail: From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:20 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition What are you guys waiting for to reply me?? From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:16 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition Not a single person has cared to call up and talk regarding this. From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:13 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition I have not paid DTDC for this headache. Used your services only because you are Indian company. I shall make sure to spread word regarding this on social media and take up matter to consumer court From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:12 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition Why I need to ask for updates everyday? Is this poor kind of customer relation DTDC has?? I shall make sure to reach top management further. From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:09 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition Any updates??????????????????????? From: Pallavi Pawar Sent: Tuesday, September 30, 2014 12:59 PM To: 'intl.pune'; chandnichowk.[protected]@fr.dtdc.com Cc: css.[protected]@dtdc.com; [protected]@dtdc.com; Amey Appaso Raynade (Product Head INTL-Pune) Subject: RE: N95417699 Received in damaged condition All, Request you to provide me timelines and resolution ASAP. From: intl.pune [mailto:intl.[protected]@dtdc.com] Sent: Tuesday, September 30, 2014 12:54 PM To: chandnichowk.[protected]@fr.dtdc.com Cc: css.[protected]@dtdc.com; [protected]@dtdc.com; Amey Appaso Raynade (Product Head INTL-Pune) Subject: Re: N95417699 Received in damaged condition Dear Satish Sir Kindly confirm who has done the packing .This issue has been created due to improper packing ... Thanks & Regards, DeepaliCSS Executive ( International )DTDC COURIER & CARGO LTDServey No.79+18B, Office No. 104, First Floor, Kundan Heritage, Old Mumbai Pune Highway, Opp. Khadki Railway Station, Bopodi, Pune - 411020Ph:[protected] On 09/30/14 12:48 PM, Pallavi Pawar wrote: Any update???? From: chandnichowk.[protected]@fr.dtdc.com [mailto:chandnichowk.[protected]@fr.dtdc.com] Sent: Tuesday, September 30, 2014 9:07 AM To: Pallavi Pawar; intl.pune; CSS.[protected]@dtdc.com Cc: css.[protected]@dtdc.com; [protected]@dtdc.com; Amey Appaso Raynade (Product Head INTL-Pune) Subject: Re: N95417699 Received in damaged condition Dear Deepali mam, Kindly update the progress Regards satish ----- Original Message ----- From: Pallavi Pawar To: intl.pune ; chandnichowk.[protected]@fr.dtdc.com ; CSS.[protected]@dtdc.com Cc: css.[protected]@dtdc.com ; [protected]@dtdc.com ; Amey Appaso Raynade (Product Head INTL-Pune) Sent: Monday, September 29, 2014 7:01 AM Subject: RE: N95417699 Received in damaged condition Hi All, Is there any update on this? Kindly update me asap on your timeline to close this. A correction from my side.. ) Its received in damaged condition after 13 days 2) Books are torn because of poor and improper handling of parcel 3) Packets of eatables are spoiled because of poor and improper handling of parcel 4) The parcel is received via DTDC only and DTDC guy had done all the cleanup of parcel before delivery. Thanks, -Pallavi. From: intl.pune [mailto:intl.[protected]@dtdc.com] Sent: Wednesday, September 24, 2014 5:09 PM To: Pallavi Pawar; chandnichowk.[protected]@fr.dtdc.com; CSS.[protected]@dtdc.com Cc: css.[protected]@dtdc.com; [protected]@dtdc.com; Amey Appaso Raynade (Product Head INTL-Pune) Subject: Re: N95417699 Received in damaged condition Dear Mam Kindly hold we had taken up the matter with our destination .Will confirm the details & update you soon ... Thanks & Regards, DeepaliCSS Executive ( International )DTDC COURIER & CARGO LTDServey No.79+18B, Office No. 104, First Floor, Kundan Heritage, Old Mumbai Pune Highway, Opp. Khadki Railway Station, Bopodi, Pune - 411020Ph:[protected] On 09/24/14 4:57 PM, Pallavi Pawar wrote: Does anyone care to send read receipt of this email??? From: Pallavi Pawar Sent: Wednesday, September 24, 2014 4:50 PM To: 'intl.[protected]@dtdc.com'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com'; '[protected]@dtdc.com' Subject: RE: N95417699 Received in damaged condition Any updates???? From: Pallavi Pawar Sent: Wednesday, September 24, 2014 3:12 PM To: 'intl.[protected]@dtdc.com'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Subject: RE: N95417699 Received in damaged condition Is there any update on this?? From: Pallavi Pawar Sent: Wednesday, September 24, 2014 2:14 PM To: 'intl.[protected]@dtdc.com'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: '[protected]@dtdc.com' Subject: N95417699 Received in damaged condition Hi, Tracking No.: N95417699 1) Its received in damaged condition after 13 days 2) Books are torn because of poor and improper handling of parcel 3) Packets of eatables are spoiled because of poor and improper handling of parcel 4) The parcel is received via Fedex and Fedex guy had done all the cleanup of parcel before delivery. Request you to look into the issue. I want you to compensate me for this damage, inconvenience and trauma. Thanks, -Pallavi.

Dear Sir/Madam, Good Evening. W.r.t the above mentioned consignment no please note that a parcel carrying one Saree and one shirt was sent for KOLKATA from JABALPUR. Due to some error at your end the parcel was sent to RAJKOT. Till date the same has not reached the assigned address. Kindly update ASAP. Contact no:[protected];[protected].

I have booked my parcel from Bangalore to Mathura (UP) on 26th Sep 2014 which has not been delivered so far. Just now checked the delivery status and it lead to big surprise - How DTDC can have such bad process for consignment movement? My Parcel was reached at Agra on 27th Sep and then it was routed to Lucknow then Aligarh and Then reached to Mathura? Mathura is very close to Agra even closer to Delhi - Why it was routed through Lucknow? Is it standard process? If yes then it was my mistake to book parcel through DTDC by believe of best service. My parcel / consignment number - B13343645. Same has not been delivered so far.