Eastern Railway — Not settele my tdr

Address:

Kolkata, West Bengal

Bir datta
Jul 16 (11 days ago)

To care
[protected]@irctc. Co. In

Jul 11 (6 days ago)


To me

Dear customer,

We wish to inform that your request for refund against pnr number [protected] for reason "train diverted and train not touching boarding station. ", has been received and the reference no for this is :[protected]

The case is being forwarded to the concerned zonal railways to process refund through edr / enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https: / / www.Services. Irctc. Co. In / betadoc / amendments_refundrules_2406. Pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

Irctc will be reverting shortly with particulars about the railways that is handling your tdr case based on edr status. The edr refund process normally takes 7days.

You will be intimated by mail about the decision of the concerned zonal railways for your tdr request. You can also view the status online under tdr history.

In case of refund amount approved and received from concerned zonal railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail [protected]@irctc. Co. In

This is an auto generated mail. Please do not reply.

- -
With regards,
Customer care, irctc,
[protected]@irctc. Co. In


Prabir datta

9:12 pm (12 hours ago)


To ticketadmin

How much time to settle my tdr


Click here to reply or forward

[protected]@irctc. Co. In
Jul 16 (11 days ago)

To me
Greetings,

This message has been automatically generated in response to email sent by you having subject:

"refund my tdr"

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #1772369].

Please include ticket id:

[irctc #1772369]

In the subject line of all future correspondence about this issue.


Thank you,
[protected]@irctc. Co. In

[protected]@irctc. Co. In
Jul 19 (8 days ago)

To me
Dear customer,


[protected]

As per the policy framed by railway board, refund is processed by the zonal railway under whose jurisdiction station of the train falls. Irctc only provides access to railway passenger reservation system through its server and internet connectivity to book the ticket through it. Railway and irctc are different entities. Tdr filed by the customers are directly dealt by the concerened railway for decision. Irctc has no role in deciding the refund. On receipt of refund amount from the railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
You can check the status of your tdr claim online at irctc website using your login account.


Thanks & regards
Soma
Executive, customer care
[protected]@irctc. Co. In
Ph[protected]
Www.Irctc. Co. In[#1772369]

____________________________________________________________________
Irctc never asks your personal bank account details through
Call. If you received any call in this regard, please do not
Share your bank related credentials.
____________________________________________________________________


[protected] - - - - - - - - original message[protected] - - - - - - - -
Subject: refund my tdr
From: [protected]@gmail.com
Date:[protected]:45:13+05:30
To: [protected]@irctc. Co. In
Cc:
[protected][protected][protected][protected]

[protected]@irctc. Co. In

Jul 11 (6 days ago)


To me
Dear customer,

We wish to inform that your request for refund against pnr number [protected] for reason "train diverted and train not touching boarding station. ", has been received and the reference no for this is :[protected]

The case is being forwarded to the concerned zonal railways to process refund through edr / enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https: / / www.Services. Irctc. Co. In / betadoc / amendments_refundrules_2406. Pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

Irctc will be reverting shortly with particulars about the railways that is handling your tdr case based on edr status. The edr refund process normally takes 7days.

You will be intimated by mail about the decision of the concerned zonal railways for your tdr request. You can also view the status online under tdr history.

In case of refund amount approved and received from concerned zonal railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail [protected]@irctc. Co. In

This is an auto generated mail. Please do not reply.

- -
With regards,
Customer care, irctc,
[protected]@irctc. Co. In

Prabir datta

9:12 pm (12 hours ago)


To ticketadmin
How much time to settle my tdr

Click here to reply or forward

Click here to reply or forward
0. 66 gb (4%) of 15 gb used
Manage
Terms - privacy
Last account activity: 14 hours ago