Ecom Express Complaints & Reviews

Myself Shakuntala Kumari (my mobile no- [protected]) i ordered a saree from Flipkart on 3/9/2024 and today 09/09/2024 i received an order from Ecom express. The agent called me with this number- [protected]. and after receiving the ordered i checked and found that saree was not the one i ordered. then after i checked my Flipkart and i saw that my ordered was still in transit. and again, i called the agent and talked with him he told i received...

We are the seller on Meesho and our products are picked and delivered to customer by Ecom Express, Firozabad. In the same manner the parcel returned by the customer are picked up from them and returned to us by Ecom.

But we noticed so many cases in which the parcel was marked as delivered but it was not actually delivered to us. They mentioned the reason in the POD that seller refused to accept the return, but we did not do so.

Our Panel Name - Shri Chintamani Traders

Dear team,

I had placed an order for a product to be shipped on 26th July 2024 with a vendor and in a couple of days I had received a confirmation from the vendor that the order/shipment with the AWB # was dispatched via Ecom Express. Upon regularly checking ECom Express' website to track the AWB, finally on 10th Aug 2024, the status was updated as 'Out for Delivery'. Subsequently, around 7:30 PM IST, I had received an SMS containing a 4 digit code from ECom Express that the shipment from SHIPZONE was arriving the same day. However, in less than a hour from the time the SMS was received, I received a Whatsapp message from Ecom Express business account that I had refused to take the delivery of the package. This was absolutely wrong as no one from Ecom Express had contacted me. In the SMS a mobile # was mentioned and I had tried calling that #. However, it's been 24 hours since then, no one had bothered to answer to my several calls nor they had returned my calls. There was another # from ECom Express from where I had received a call yesterday night, but when I picked the call up, it was disconnected. I trued calling that # but it was out of service each time I had called that number. Ecom Express's customer care # is never working. I had even sent an email to their email address with the details and the issue that had happened, however, no response was provided from their end yet.

Since, afternoon on 11th Aug, the status indicates "Attempt Restricted-OFD lock". I have no idea what this status mean and whether I will get the shipment anytime soon.

Please help me to get the shipment delivered to my address asap. Thank you.

I ordered a product on 28th june 2024. The order was out for delivery on 3rd aug but courier boy never ever called me and when I am trying to reach they never picked my call. The product was out for delivery again on 5th aug and again no one contact with me the again on 6th aug out for delivery but same no one contact with me and i am trying to call the never picked my call. I am also updating my address and number but nothing happening. And now OFD LOCK is applied on my product plz resolve my problem I need my product as soon as possible.

We have not received our two documents 1. AWB NO.[protected] AND[protected]

no body came to deliver the document and return with note undeliverd

OREDERED 0N 20TH JULY The INTIAL delivery date was 29TH JULY LATER 4TH AUG NOW 7TH AUG, but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order and awb is [protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

Not sure what the ofd lock is .. why it has to be held and no one are updating on what is the status, could you get my order delivered [protected]

why is this happening so frequently, what is the problem

Hyy hi till now i didnt get my order
Order #U[protected]
"It has already been one week and I still haven't received my parcel. It's showing as 'bag debagged at Bengaluru on 20th July, ' but it's already the 28th and I still haven't received any calls or messages about the delivery
Or
Else
Pls Give me a refund as I can’t wait more longer it’s been already 7 days

Even I have sent a...

Hello my. Name is Ramya.this is my tracking number [protected] my package has reached to my area on 23rd July 2024.but till now they didn't deliver.i didn't even get any update to my mobile, no call, no sms, no mail nothing regarding my order updates.but still I am tracking everyday.still I tried to contact them, I must say this all the Ecom express customer support or courier office numbers are invalid, I sent. Them mail, they said they will...

I ordered a package worth 5K. I was promised delivery within a week.

No updated I kept on enquiring and every time they are just checking.

No responsibility at all.

Its been a month now and still the status is same. I dont know where the hell is my product and how will I get it now.

I got a notification that my product is out for delivery today at 11 am, but then I get a message saying that “delivery attempted”, but I didn’t receive any delivery calls.
When I called them, the delivery executive was very rude and said he can’t deliver it today and he will only deliver it tomorrow.
He was extremely rude and he disconnected my call.
I need an immediate resolution on this and I want my product delivered to me right now.

Order Id[protected]

I placed an order which was picked up on 28 June. On 4 July it reached my destination center but was not out for delivery. It was expected to be delivered on 8 July Now it shows that OFD Lock was Applied at my destination and then OFD Lock was Revoked at Mumbai. Why is this kind of thing happening? I want my package as soon as possible.

Details:
- Order Number: [protected]
- Order date: 28 June
- Shipping partner: EcomExpress
- EcomExpress order id: 902

I'm Sageer ahmad from Kolkata garden reach road 700024
Delay to delivery item vide tracking no.
[protected]

Soni requested you to pls arrange the delivery as soon as possible from your side.

My AWB no is[protected]. The product has reached Mohali where I am located on 2nd June. They showed the parcel is out of delivery but then suddenly stated that OTP was not generated, which is false because I received the OTP.

On 3rd I again was informed that the OTP has been generated the guy came to my house but he did not have the package with him. They lied by stating they couldn’t find my address

Again on 4th the same thing OTP generated, guy came to my house but did not have the package. I spoke to the courier company on[protected]. The guy told oh sorry the delivery boy forgot to take the package and now it is showing an OFD lock in tracking.

Probably the worst courier company ever. They have zero concern that the package could be something important and worst is that it is a per paid package

Order id - 1490613
AWB - [protected]

Hi,
My order's status is currently OFD lock and has not been delivered. I have not received any calls or messages from the delivery person. This is the first time I have encountered this issue, despite being a frequent customer. Could you please look into this and resolve the issue as soon as possible?
Thanks.

I dont know what to say about this, my parcel has been stuck in their delivery house, i still did not get it, No one is calling me and telling me where my parcel is, kindly look for the issue asap.

Recently I ordered study material/modules from pw and it was supposed to be delivered to me within 3 to 5 days but at 11 June 2024 my order was out for delivery and the delivery man had called me but he wasn't able to deliver the product and made an excuse that I hadn't answered his calls so then he undelivered it later onwards I started getting messages from pw regarding my order that the delivery was attempted and that I refused it at the doorstep but the truth was that I had not received any calls regarding my order this continued for a while, but when I complained to the customer care their excuse changed from not receiving calls and refusing at the doorstep to my address not being locatable it has been more than 10 days since that now when I checked my order status it is showing that my order has been put into ofd lock please ecom look into my issue and resolve it as soon as possible my order id is :- PWNLFGCL30X9/001 and my tracking ID is :- [protected]

My parcel has reached nearest ecom express hub since last 8 days but not delivered. Today it showed out for delivery but in a couple of hours status changed to undelivered. The courier delivery person refund that he had any parcel with my name.

AWB-[protected]

House number220/410 A 1, nuraiyakavundar Street, near solampallam bus stop, steel plant main road, Salem - 636005

I have ordered my product on jun 12 2024 and the delivery date was 22 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is[protected]_1 and awb is [protected] today is showing ofd lock applied. plz resolve my prob i need my product as soon as possible

Thank you

AWB. [protected]. I have courier parcel to chennai. its reached to Chennai 2 days back but still it's not delivered status is showing as Attempt Restricted-OFD Lock and OFD lock revoked. I have called customer care number but is switched off and not able to reach.