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Ecom Express
Ecom Express Pvt. Ltd.
Customer satisfaction rating: 40%
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3872
COMPLAINTS
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Ecom Express Customer Care

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Address
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road
New Delhi
New Delhi District
Delhi
India - 110037

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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2768
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1020

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Customer satisfaction rating
40%
Complaints
3872
Pending
1714
Resolved
1099
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Mon 09:00 am - 09:00 pm
Tue 09:00 am - 09:00 pm
Wed 09:00 am - 09:00 pm
Thu 09:00 am - 09:00 pm
Fri 09:00 am - 09:00 pm
Sat 09:00 am - 09:00 pm
Sun 09:00 am - 09:00 pm

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Ecom Express Complaints & Reviews

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My product not delivered in 4 days. Out of delivery msg already received in my phone. I called him and he used to tell me come and take delivery from ecom express office. He misbehaves and cut the call
Frustrated
May 10, 2021

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    I have received a RTO return from ecom express and I have checked it ...it is totally received damage from outside and I have...
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    I am not received my product but received massage of item is delivered
    Product not received item awb no-2686359359
    May 10, 2021

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      What to say i dont have words, bcoz I'm complaining from last two months, but at last this people saying that you don't have any option you only have to wait for it...
      Getting this answer from company side after wait for two month.

      @EcomExpress_Ofc
      A parcel with awb number [protected] was shipped on 08/03/2021. Status of shipment is not updated since 09/05/2021 whereas the delivery was scheduled on 14/03/2021. Please look into the matter.
      May 09, 2021

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        I had ordered a product of cost 1141 from flipkart on 2nd May. I got message that on 8th may the product was going to be delivered....
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        Order no is[protected]
        AWB no is [protected] is not deliver but order is not deliver me please check and complain not
        Ajio product
        May 10, 2021

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          This is regarding AWB [protected]. We are at home only yet the status says customer refused delivery. No attempt has been made...
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          Delivery boy not delivering parcel on given adress on parcel and cancel parcel in area of pin code 441702.

          He...
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          Please change my number
          [protected]

          Awb no [protected]
          Awb no [protected]
          Awb no [protected]

          3 packet
          Please change my otp number
          May 10, 2021

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            Hi,
            I had a package from Nokia ( repaired Nokia phone ) in the name of Brigit Sebastian ( my mother). I wasn't able...
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            I am not recieved my product
            But it showing delivered how can I get it
            Product not delivered and showing delivered regarding
            Product not delivered and showing delivered regarding
            Product not delivered and showing delivered regarding
            Product not delivered and showing delivered regarding
            May 10, 2021

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              I have ordered a product in 28th april 2021 from redtape nd they send me a product through ecom express delivery partner but...
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              I didn't received my parcel and your excetive is not picking call and I got message of product is delivered hows that possible
              Smytten
              May 10, 2021

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                I have an order AWB No. [protected] from AJIO which should be Delivered today but delivery boy is not Delivered Today and while...
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                The delevary agent said I'm corona positive that's why I'm not delevar your parsel.But I got massage delevar your pasel but I did not received any parcel.
                I'm complaining about I did not received any parcel and I got msg to deliver the parcel
                I'm complaining about I did not received any parcel and I got msg to deliver the parcel
                May 07, 2021

                Complaint Status

                Ecom Express customer support has been notified about the posted complaint.
                May 07, 2021
                Updated by Shriya Panchawatkar
                Please, deliver my parsel as soon as possible.
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                  Absolutely useless web site. Do not do anything on this web site.
                  May 07, 2021

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                    I want to return my order
                    May 07, 2021

                    Complaint Status

                    Ecom Express customer support has been notified about the posted complaint.
                    please sent contact number
                    No call is being placed on any number
                    Ecom Express Customer Care's response, May 8, 2021
                    Verified Support
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                    Regards,
                    Team Ecom Express
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                      AWB number :[protected][protected] Name: Sanna tayappa, I already taken reattempt option but courier boy not contact me, i am waiting for shipment so pls deliver today urgent
                      Fake 2nd attempt courier boy not called customer, I am waiting receive my package
                      May 07, 2021

                      Complaint Status

                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        Product received but it's totally different from so I need to return my product... what is the procedure to return the product
                        May 06, 2021

                        Complaint Status

                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        Team Ecom Express
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                          [Resolved]

                          My AWD [protected], the delivered boy not delivered my PRODUCT, he called me by phone and said that if you want your order then tell me the otp which has been sent to your phone, the otp has been told by me but he not handed the order to me and now not answering my calls also plz help be regrading this.
                          Product not delivered and showing delivered
                          May 7, 2021
                          Complaint marked as Resolved 
                          May 06, 2021

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                          Ecom Express customer support has been notified about the posted complaint.
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