[Resolved]  Sony - Sony Home Theatre — very poor product and service

Address:

Bangalore, Karnataka

I had given a customer feedback to Sony India - on FB on March 12, 2012; Details below ----

An honest customer feedback!
Sony India - pathetic products - and worse than that - after sales service. I had bought a music system in 1998 (Rs.25000/- - costly for that time) at that time - it never worked after 6 months and then every few months someone would come to repair it and charge loads of money - without fully repairing it or giving a guarantee of service. I did not buy any Sony product for the next - 12 years.... (in these years must have purchased electronics worth Rs. 20 lakh).... major loss of customer.......continued to buy LG and Samsung products only...then on insistence of family bought a Sony Home theatre - last year (for around Rs. 12700 - when the similar one for LG and Samsung was for around Rs.9000/- )........ which would not have run for even 50 hours since bought - not even still seen a movie on that...... and it has conked-off.......On putting in a service request - a person from some Sonus Services came - and said that he would not be able to repair this - and needed to be taken to service centre as this had some major problem (a relatively new system- 12-15 months old) - he also demanded a chq (visit charges) - in the name of Sonus - and not in the name of Sony (though I had called Sony) - I have dealt with many authorised service centres like LG, Eureka Forbes, etc. - all require a chq in the name of the company and not in unknown 'Service Centre' name - I refused the chq in that name and was willing to give the chq in Sony's name - but he refused....this all happened on 14 the Feb - but since then no body from Sony has ever contacted me - that you are an unsatisfied customer - with a damaged product at home - CAN WE HELP YOU!
This is the precise reason for the continuous falling market share of SONY and others gaining at their expense!
Very Poor SONY - you have FAILED!

Sony India - replied back on March 13, 2012:::: took some information and said that somebody will call you :::: nobody has
ever called since. This happened in Mumbai - now I have shifted to Bangalore (my Mumbai number still active) --- but still
waiting to hear from Sony people.

My details :

Umang Saxena
[protected]@gmail.com