Flipkart Complaints & Reviews

I have ordered yamaha f310 guitar. It was defective. I called customer care and requested for replacement within 30 minutes of receiving the product. They canceled the replacement one day before the expected date. Then i requested for the refund which got canceled thrice. And i am calling them from 6 days continuously and they are saying we have escalated your issue and we will call within 24 hours. But it ain't happening. Please help me with the replacement or refund of the product. It has been more than 20 days and they are not doing anything. I have called the company regarding this more than 10 times.

I have purchased a bluestar water purifier on 2nd nov by net banking but on 4th nov it was cancelled by seller but.my money was not refunded till yet.They are sending a link to add my account details but there is some problem in their application and also website that my account details are not adding. Plz solve this problem as soon as possible.

Sir i was ordered to webilla ger headset wireless sports headphones with mic (Parrot green & block colour) on dt: 22.10.2018 and received on 26.10.2018 with totally block colour, which is i am not requested colour wireless sports headphones. My order id: od[protected]. So i was requested to replacement of wireless sports headphones with parrot green & block colour on 26.10.2018. Return id:[protected] and my return request was accepted by flip-kart but i was not receiving wireless sports headphones with parrot green & block colour. But today, i have received a mail, which is contain cancelled my request.

I had ordered a women's wrist watch, but when i received the item it was damaged (Key broken) and seems a purely fake product. It does not contain any brand box, brand name neither price tag.
For which i have make request to cancel the same and refund my money and because surprise after visiting the picking executive he demanded me to show price tag, brand box etc.
I again make request to refund my money and three times flipkart's executive has visited to me and demand same things and go back. I have make several mail to flipkart but i don't think there any one present who can read the stuff they just send me auto generated mails no body care.
This matter is actually fraud by flipkart they provided me a cheap and fake product and now not taking it back.

My email id is [protected]@yahoo.in and contact number is [protected]. Flipkart is sending me emails for the non payment of my flipkart pay later bill of rs. 2099 whereas i tried to open my account for last last week which had been blocked by flipkart due to some returns. If customer don't like the quality of the product why they will keep it. I contacted to them about it through email and through phone also. By email they have assured to assist me that time. But they haven't tried to even assist me. I have all my emails in my id. Even when they blocked my account i have contacted flipkart on their helpline no. Also send them various emails regarding it. But haven't got any kind of reply from their side! I have purchased so many things from flipkart. They themselves blocked my account they themselves aren't assisting me so how can i pay the amount without opening my id? Here are some proves which will show you that how i tried to get in touch with flipkart. They keep on harrassing me by not assisting. I have called them 5 times within past week. They are not helping at all.

Everyday, my issue is bring postponed. They dont attend to my issue at all.
They don not contact me on my number at all.
If i am not stisfied with a product then i have full rights to return it in unused condition and tags intact.
They blocked my account the moment i paid for my order. So, i am now forced to keep the product.

I need access to my account, it is purely a violation of their policies.
They are not helping me at all and sending me mails regarding payment.
How can i pay if my account is blocked.

I purchased so many items on it/11/2108 . But to day morning i saw all items was cancelled... I am so worried...I believe flipkart... But so many times flipkart cheated me. But I purchased so many items from your website or app.now all items rates are changed .There was no offer still.please repayment arrange me that items as same rate...

I brought this ifb 25l microwave during big billion days. It costs around 10000. When i received the product it turned to be damaged. There was no heating and many other faults. Then i immediately complained flipkart for return. They said a technician will come to check the product and they will refund my money. But on the schuelded date no technician came to visit me n neither there were any phone calls from flipkart. Infact the cancelled my refund request without my concern. I again wrote a mail to flipkart but there was no response from them. When i called them they rescheduled my date and said after 3 days our technician will come. Then again the same thing happened. No replacement no refund. All they are doing is making fool of me, giving me mental harassment. This is the worst response i have ever received from any online shopping site. Once they get the money they won't return it. Infact they don't even pay a little heed to your problem. They are big robbers. Total fraud. Now finally i am going to consumer court. I advice everyone never ever buy any products like tv fridge microwave electronic gadgets as they give faulty products and never take it return.

I ordered nivia pro football shoes from flipkart awb no.[protected]. From last 6 days they making me fool by saying your ordered delivered tommorow now they have rto lock is wasting customer time is their motto. They even doesn't try to deliver me once. When i call to his executive he said he doesn't have my parcel and he is going to deliver it tomorrow but he didn't..
Not good shipment agency

Dear concerned
It is highly disappointing to have services like this from a company of esteemed reputation like yours. Even after telephonic discussions with your customer service representatives and despite their fake promises to have my refund back by october 25, 2018. No refund had been credited to my account till date. Which is very disappointing and disheartening from a company like yours.
Actually i placed two orders on october 15, 2018. By making a payment of 912 for each order. But due to some technical issues or internet problems i could not complete the orders. As the amount was debited from my sbi account and orders were not placed at the same time.
Out of these two incomplete orders, one order is getting displayed in my flipkart account under cancelled order (With order id : od[protected], while as that of there is no record for the second order (In flipkart page). While the amount of rupees 922 was debited twice for two times for two order from my account.
For cancelled order, i was supposed to have the refund by october 25, 2018 which i have not received till date. While there is no record of the second order, for which the money was debited from my account.
Hence, you are requested to look into the matter and resolve the issue on priority basis.
I am attaching snapshot of bank statement for your reference.
Thanks

Hi team

Sad to write this complain but left with no other option. My last two working days were wasted as i got the confirmation that my bed will be installed first on 4-11-18 & than on 5-11-18. Both the days concerned person didnot turn up and i had to waste my day sitting at home. So requested for pickup of the furniture as i dont need it any more. But that also didnot happen. So requesting you to process the same asap, as customer care team has given resolution time till[protected] which is unrealistic what i felt.

I ordered a mobile from flipkart. And the seller cancelled my order. When i raised a complaint with flipkart, they instead blocked my account saying i use my account to resale the products. This is absurd. Now i am waiting for my refund as i have already paid the amount and they have blocked my account. This is very unprofessional of flipkart. They should have consumer friendly polices. They seems to be running scams during festivals and offer period. I have attached all the screenshots related to the order.

I ordered an ipad through flipkart with order id-od[protected], return id-[protected] my refund is still not completed and they have sent me a mail stating it is completed i have not recieved any amount in my account. Also the debit card i used to make the payement has been blocked by me as i lost it yesterday but that wont affect my refund process i have checked with my bank. Please refund my money.

There is big diwali sale from 1st to 5 nov 2018.
Is going on flip cart.
I want to buy samsun galaxy on6 mobile from flipcart it's original prize is rs.15490.

But while check on mobile app on front page it's prize is showing rs. 9990.

And while click on buy option it is showing rs.11990.

I don't know why they are doing like this with customers.

I have place a order id od[protected], racold gas gyser with led display (Clearly mentioned in details provided on flipkart site), but i received gas geyser without led display. I placed replacement order id[protected] which is approved.. And estimated replacement date also passsd.
But still i have not get the replacement and flipkart not responding on tracking status.

Kindly pay a heed on this issue.

I ordered few items, they delivered incomplete product and picked up an extra product without my approval... They cancelled the product and updated refund on one product and mattress tehy have no clue about... When I call the CX care.. they hung up... Tehy test my patience... Floor managers won't take the escalation call.. now I have paid the money and I don't have the product... No resolution yet... My phone number is [protected]... I hope they learn a lesson now...

I have orderd on the order id (OD[protected] Bonkerz 54 keys musical keyboard piano with microphone & recording option from flipkart as on 29 Oct 2018 when i have recieved the product from flipkart the product is fully damage & accesseries is missing then i have file the return complaint & since last one week every morning they are sending messages to me for product pickup but they are not ready to pickup the product neither they are ready to refund my money.

Multiple times i have speak on the customer care but they are not ready to provide any solution on the same.

Don't Buy in Flipkart - Worst service
Flipkart is Cheating people buy giving exchange offer.

I have recently ordered new washing Machine from Flipkart by taking exchange offer with them. For this exchange offer they have given me 2000/- off when I was ordering New washing machine.

At the time of Delivery of New washing Machine they were suppose to pick my old machine in exchange. Instead Delivery person denied to take back my old machine and asked me to pay 2000/- then only he will deliver my new machine.

Reason for Denying -
Delivery person Denied for picking the old machine is because the machine handle is steel material and it has got some green spots in it due to usage. Those stains you can see in the attached picture.

Since I wanted my newly ordered washing machine, So I paid 2000/- and sent delivery boy after accepting my new Machine. Immediately I called to Flipcart and lodge a complaint on this issue.

After 2 days Flipkart people called me and said that they will not accept this exchange offer as the old machine handle has some ware and tear.

That Means Flipkart expecting people to exchange their new brand goods in return of other brand new goods.

Or

They are cheating people by giving exchange offer till we Buy the product.

Order No - OD[protected]
Complaint No - In[protected]

Ordered Unit Received on 21st Oct 2018, Installation Technician arrived on 22nd Oct 18, He mounts AC unit on wall and as soon as he turns power on he finds Unit is FAULTY and makes statement that Unit need to be replaced which he will report to his office. We make a call to Flipkart Customercare and they answer unit is not available right now but they will replace it whenever it is available, thus complaint is registered by us on 23 Oct 2018.Technician who arrived didnt report anything to their office as per customercare. So we were made to wait, again on 25th Oct 2018 i made a complaint through my flipkart account (Notification snapshot is attached) till 29th Oct noreply so made another complaint through flipkart account and asked for replacement as i could see unit is available on their portal for sale. Now Flipkart responds to me on 1st Nov, saying your request for replacement is cancelled as i crossed replacement policy period which was till 30th Oct 2018. On otherside they say we will send technician to repair your unit. Which was unacceptable and we made call to Customercare explaining whole above story and pain. She responds slightly positive this time sayin We will send replacement Unit. On 5th Nov, 2018 Rplacement unit arives at doorstep but didnt replace because unit which is faulty has been fixed on wall and he says its not my duty to demount it so please call customercare and inform them and get a Technician to demount and pack it. So we called up customercare She says oh our technicians are not avaiable readily so you have to wait till we find. We expressed our pain that last 15 days we have been waiting and waiting. She says you dont have any other way, your problem will be solved we asure you but you have to wait. So we are waiting and looking forward for a new unit and installation demo...with all pain this is really unethical and unprofessional way to deal with any consumer. Hope someone acts right after reading and compensate equally.

I brought a Laptop from FLIPKART online website which is not performing as mentioned on the Website Product Details. Laptop is too slow and taking approximately 20 Mins to TURN ON each time after Reboot. Laptop is hanging and Too Slow with any Software's loaded in it. Working on MS Excel with huge Data and Formulas are too slow. Now, when I am requesting for the return request as per Policy they are cancelling the request stating to get the problem fixed using Warranty, while Dell Support engineer is stating that only Hardware problem is covered under warranty and software cannot be done. Please support under this fraudulent case of providing in appropriate information in website and selling the products.

I received a mail from Flipkart asking me, would you like to answer this question by one Mr. Taran Goyal regarding a product I purchased. the product was Jockey woman's sports bra. And the question was 'Is the girl included?' (Gmail screenshot attached). This was not just inappropriate but downright disgusting. I request this complaint be taken seriously and appropriate actions taken asap. Also requesting my identity be anonymous.