Flipkart Complaints & Reviews

Dear sir/madam,

On 15th october 2018 the asus zenfone max pro m1 6gb variant was delivered to me or it can be now also said as one of the worst day and black day in my life.

I was facing the issue of disturbances in fm radio signals since day one and to confirm it i checked in every possible location and waited for 5 days before requesting a replacement for it.

Now the whole drama started and it goes like

As follows:

1) surprisingly first technician visit was scheduled after raising a request for replacement on 20th october 2018. The technician visited on 21st october 2018 on sunday. After some tries he was not able to resolve the issues and he asked me to install a third party app and to use it instead of app which is by default installed in phone.

I was not convinced with solution provided and to make it clear i had again requested for replacement.

2) the second technician visit was scheduled and this time it was done by mr. India as i was not able to see who has visited my home and when did he performed troubleshooting on my device as claimed by the flipkart and my replacement request was again rejected with some fake report.

3) now it was nearly an end of 10 days return policy and i again thought to give last try as per my trust on flipkart. Third time after raising a replacement request, on 27th october 2018 a technician visit was completed.
Technician performed troubleshooting in front of me and prepared a report too stating that there are disturbances in fm radio signals and there are no notifications sound as well for incoming calls, messages, etc.

4) the replacement was rejected this time as well and after several calls and so much inconvenience the result was same.
But once again after calling on[protected], as per me it was 70th or 80th call i was having with flipkart and the last resolution was given by them was to visit asus service centre and get a job sheet from them stating rhe issues i have been complaining for since so many days.

5) as per asus service centre they have given me a report stating that after comparing my device with another device of same model the perfomance was same of both device and there was disturbances in fm radio signals in both devices but there was not any hardware problem.

As per my conclusion it implies that there has been a manufacturing defect in the device and now i don't want to continue with this product.

5) after the report of asus service centre and my mail to flipkart with the report. The flipkart executive after having conversation for about half an hour on phone says that even if you receive a replacement, the issue will continue and we cannot accept your replacement request.

And as a advice he said if you keep this call continued still its of no use and our decision is final, so its better you do what you like. We are closing your request finally from our end and henceforth your any kind of request will not be entertained in this regard.

This is what happened to a consumer instead of replacement even after accepting the issues in the device the flipkart is not ready to take any responsibility and just making fool of me with calls and messages.in addition to it they all are wasting my time too in technician and service centre visits.

I am requesting a refund instead of replacement. As already more than 25 days have passed i am facing this issue and flipkart had completed its third sale since 10th october 2018.

I am not convinced with performance of the product. The report of asus service centre clearly states that the issue is in all devices of same model and they are not authorised to check performance of device with another model of another brand.

As a buyer i expect the device performs well in all respect and being flipkart assured i am much assured about the same.

I don't find any logic in further getting a replacement for the same device as the issue related to performance will continue again and again and i have to go through such inconvenience again for the device that i will be getting in replacement.

My last option would be to make use of my consumer rights and ask consumer court for help in this regard.

I have attached report of asus service centre with this mail for your reference.

I request you to do the needful as soon as possible.

Thanks & regards,
Anuj sharma
[protected]
[protected]
[protected]@yahoo.com

Hi,
1. I purchased a Motorola One Power android phone under exchange offer from flipkart on 5th Nov with a delivery date of 06th Nov and confirm delivery by 10th.

2. On 6th when the wishmaster arrived for delivery he rejected my phone for exchange. As per check rules of flipkart, in such a case the amoint balance due to exchange offer has to be paid in cash for the delivery.

3. I am ready to receive the order by paying the balance amount as cash and the same was conveyed to the wishmaster as well as the customer care via multiple media like, facebook page, email, tele call.

4. I was promised that the issue will be resorted by 09th Nov and the order will be delivered. In the meanwhile I recieved multiple intimation for delivery of the order which were rejected on their own. This was also conveyed to the customer care.

5. However till date the item has not been delivered to me even after making the payment in advance to flipkart.

6. Your indulgence in the matter for delivery of the product is highly recommended.

Avinash Belwal
avinash.[protected]@gmail.com

Od[protected]

Above if the order id, it was promised to be delivered by 30th oct 2018, but has been delayed 4 times since then. Now the promised date is 15th nov 2018. Im highly disappointed with the services of flipkart. They dont even provide contact details of the courier service.

And the assurance given is also false. I need your help in getting the product delivered. Thank you

This is regarding my order on flipkart on 3rd november 2018 for redmi note 5 pro (Blue, 64
Gb) colour: blue seller: truenet commerce having
Order number : od[protected]
Flipkart has promised the order delivery by 9th of november. But as on date 11 november 2018 i have not received my order.
Tracking details showed that consignment have reached nearest hub panjim. When i called flipkart help centre representative...

Hi, this is regarding order no. Od[protected] for which i have placed order on 18th of oct 2018 which has been delivered to me on 24 oct 2018. The product is smaller in size to me and that is of no use to me so when i tried to generate the return of that product my account was block on the same day, then i called the flipkart customer care about the issue that my account has been blocked and i am not able to generate the return account was attached with email id [protected]@gmail.com and mobile no [protected] later i got the reply from there side that my account has been blocked, then again when i tried to contact flipkart customer care they asked me to reply on the same mail for return which i have received for the account block, i have replied to mail on 27th oct and back to back i am sending sending mail every alternate day but so far i haven\'t received any reply from you side, i have also tried contacting through phone to flipkart but they are saying they are not able to help me and they said that flipkart will be replying on the same mail but its been almost more than 12 days. Please check this issue and kindly generate my return because that product is of no use to me let me know if any further details is required br, mohit jain [protected]

Order id: od[protected]

I had ordered an blaupunk 50"tv. It was delivered after i made the full payment. I received an intimation for commissioning it. Your rep visited my house next day. He tried to commission the same but could not commissioned. He has packed back & kept it my house. I received sms that amount would be refunded & tv to be returned. I request you to replace the tv & i am not interested in refund.
For the last 30 days many sms/emails/phone calls made to flipkart has not yielded results. There were more than 5 communications from them, each time different person calls & gives false promises by giving different dates for solving the issue. I hope flipkart to attend this problem of commissioning of my 50" tv within 3 days as assured by their team.

Hello flipkart rep.
Just don't give only bogus deadline only, as u can see u are not committed to any of the date provided and it is extended to 10th, then to 12th now on 15th. Moreover i don't have time to keep track of the dates, that u provide and every next day i should call and ask. I[censored] have a drop of prestige in yourself, inform to higher officer to make a call to me. And give me some solid commitment which i asked earlier.
Prashant kumar
Order id od[protected]

Hi my name is dinesh singh. I have ordered h. P laptop which estimated date was 9 nov 2018. But till now its not delievered now. And i have many time called your excutive. But they have given me repeated answer. And not given me proper information. Today is 11 nov. And till now i am waiting my h. P laptop. I am very worried about it because you have provided me 3 different date 11 nov, 14 nov and now 15 nov. I want to now only these date should not be extened. And my order should be deliever very soon before. 15 nov. As well please full information provided your executives

Name arshad malkani
Order id : od[protected]

Flipcart is not refunding my money amounting 21309/- i have ordered on 7th october, even after a month i still didnt get it.
Customer care delayed it till a month now they gave me refrence number arn no. Pur[protected]
I contacted bank, debit card company also emailed npci but didnt get any reply or support from them

I bought a pigeon pressure cooker from flipkart.in photos the product seemed good. But when got it, i got surprised. It seems like a toy, the package was already teared, outside of the cooker was all scratched, grease like substance is present on the top part by which hands got dirt if we touch there. So i raised return request. The return request is automatically cancelling by flipkart. Everyday i request for return and they cancel it. I want this crap product to be removed from my home. I want a solution.

Hi my name is dinesh singh i have called many time customer care regarding my h. P laptop but they have not given properly answer. Only repeated answer provided me till now my order has not delievered. My order estimated date was 9 nov 2018. They have give 10/9/2018 but after that they provided me another date 14 nov 2018 and after that 15/9/2018. I want to know that only why don't you have provided exact date
After delay estimated date which you provide. And please provided full information of your repective excutive because they have no proper infomation. And i want to now only that date should not increase... And my product should be deliever before 15.9.2018

Dear sir/ma'am,
Still we have not received my phone against this order but as per your customer care it is cancelled.

Why this order is cancelled without my knowledge?
Why i have not received the message regarding the cancelled order?
Where i already received the message for order confirmation.

Kindly check and confirm where is the gap because i have to gift someone.

Awaited your positive reply.

Regards
Ganesh jana
[protected]

I have order 2 product with flipkart and experience is very horriable, today i have pick up but wishmaster refuse to pick up giving reason this is not our product, how he come to know this is not his products, if i got torn cloth should i wear and go to marker?? Is this types of facility providing flipkart now a days

Instakart service pvt ltd
Shyam talkies road yavatmal 445001
Maharashtra

All employee working in this couriers company in yavatmal is very bad behaviour, wishmaster as well as tl and bm,
When i order vivo y83 with exchange of red mi 3s i suffered very badly, i explained all deatils to company executive but no action taken to them, now their confidence level is touching to sky, and directly says to customers, "jaha pe complaint karnaa hai kar de" using such lungugaes, i think their moral level increased due to flipkart not taking any actions against them, now i went to conclusion that flipkart want seller not a customer

I have purchased a mobile handset from flipkart on big billion day10th october 2018 by exchanging my old handset. After 12 days of an order through online, i got my new handset with some display and heating issues. So i raised a replacement order for this issue. After some technical visit, the technician also found the same issue. Then the technician forwarded a complaint issue message to flipkart for further response. During this time i felt mental agony, as i don't have any mobile phone to contact flipkart online. Because i have already exchange my old mobile phone to flipkart. After two days of submitting of technician report, flipkart send me a message that my request has been accepted and they gave a new mobile in replacement. On 2/11/2018 flipkart again send me a dead mobile phone with missing accessories. On same day and time i informed the delivery boy about this as i open the delivery box in front of delivery boy. He was suggested me to check it once again with proper charging. So i follow it but it not work. So i again raised so many complain to its customer care service briefing about the same. Till now they are refunded hard earned money neither replaced the faulty mobile handset. I am very much disappointed and felling helpless. So help me

I have bought a sandisk memory card 32gb in flipkart in big sale offer tat is diwali sale. Today only i inserted my memory card in my mobile but it is showing like memory card is not inserted. I have also checked my memory with other mobiles. I have also checked with mobile shop also but they said fault is in the memory card. I want to exchange the memory card or please refund the amount to me

I ordered a product from flipkart and the delivery boy came toy deliver product at 10 p. M.. I asked him that it is too late for the delivery i can't accept it now deliver it tomorrow. Then he started abusing me and said abusive words. I have recordings of his conversations. He said abusive words about my family.
I just asked that deliver product tomorrow and he started abusing me and said me to come out of house and he will beat me up to hell.

Order details:
Order id - od[protected]
Tracking id - fmpc[protected]


I have ordered an item from flipkart on
4th november 2018 but it was not delivered to me despite being in city of delivery and misrouted and not delivered yet on 10th november 2018.

The promised delivery date was 9th november 2018 and now extended to 11th november 2018

There has been no update neither ekartlogistics nor flipkart on status
And still showing last update of 6th november 2018 done -"dispatched to bnl_gurgaon" on tracking details of the said ordered item.

I want my order delivered by 11th november 2018 at any cost else i have to file a case of consumer harassment in consumer forum.

This is my second consecutive order to be misrouted and still lacdaiscal attitude of flipkart and its logistics.

Hope flipkart makes sure to deliver order by 11th november.
Thanks

I had purchased a lenovo ideapad 130 core i5 8th generation on 26/10/2018, and i recieved it on 27/10/18. I used it for 3-4 days after that some os probelm started generating, touchpad also not works properly. So i complaint about that and raised a return/replacement on 4/11/18 as per their replacement policy (Within 10 days replacement policy), while they accepted that complaint and sent a technician on 8/11/18 to check the system. The technician observed the same as well and wrote his report that system is having issues like touchpad not working properly, system not booting into os. Now they are saying that (Flipkart's app status showing) the request raised for replacement has been rejected from their side on (9/11/18). I have all the records and evidence regarding same.

Dear sir/madam,

I am ashish pandey.

I have ordered phone on flipkart during their festive offer. The product was supposed to get delivered by 26th october. I have attached image in which it is showing that item is packed and delivery date is 26th october. Today is 10th november it has been more than 2 weeks i haven't received my phone. I get call from flipkart executive they are saying to cancel order because they are not able to track my order and not able to deliver my phone. The executives are calling again and again only to say cancel order but they are not giving me any solution regarding my order. I have even made prepayment of my phone. I told executive that i am ready to wait but i wont cancel my order. I have ordered phone to give as a birthday gift to my friend which was on 28th october. I even called flipkart executive on 26th october they assured me that i will deliver my phone latest by 31st october, i was ready to wait and give the gift to my friend even after birthday (I mean it was just delay of 2 days from actual birthday, i would have manage). I gave my full corporation to flipkart. But now they are calling me again and again to cancel my order. They even told me that if i dont cancel order from my side then the seller will cancel order from his end. Its clear they dont care about my order and they dont want to give any solution to me. They are being so unfair towards me. They are not valuing their customer.

Now you tell me why should i cancel my order?
Dont you think they should make arrange for my phone?
Dont you think they should coordinate with the seller and find out what actually happen to my phone and make arrangement of my phone instead of telling me to cancel my order?

I ordered phone in good deal. Flipkart offered 10% off on axis bank card. The cost of phone now is 23999 but i got in good deal at price 21598. And now if i cancel order i will be in loss of 2401 which is a big amount. So i dont want to cancel order. I am ready to wait but i want my phone to be delivered to me as i have ordered.

Flipkart is a good brand. People trust its service. I trust its service. Please maintain your trust. I have been using flipkart from many years and this the very first time i am facing such issue. All phones and many items i have purchased from flipkart and its service have been very nice and reliable. I dont like to complain but flipkart is doing injustice to me this time.

Please help me!!!

Ps : i have even ordered extra 1 year warranty with the phone, i haven't received that too. I have attached image of my order details. Please have a look.

Regards,
Ashish pandey
[protected] (Flipkart account contact) / [protected] (Alternate no)
[protected]@rocketmail.com (Flipkart account mail id)

I purchased realme 2 mobile from flipkart on 2 november2018 and i was delivered on 3rd november after 8pm. But i received defective product. I raised the replacement request but they said no replacement is possible. I will refund your money. But after 6 days they have not refund my money.
Please help me on this issue.

Thanks
Vikas keshri
Contact: [protected]