Flipkart Complaints & Reviews

Recently i've ordered a back cover for my mobile but flipkart gave me wrong item (The item i received was different from what i've chosen), so i've returned it and asked for refund. They mailed me that your refund is unsuccessful due to faulty bank account details and gave me link to upload bank account details.

But i couldn't upload any details through that link. I have called their customer care for more than 5 times, they gave me a new link every time. But i couldn't upload any details in all their links

My order id - od[protected]

Hi great services flipkart. I ordered a oppo f9 which was delivered on timebbut with damages. Now i placed a replacement and new product had to be delivered till 8th nov with the pick up of old one. Now the old product was picked up on time and they did not deliver the product same day as per their replacement policy. Now customer care supervisor abhishek saini is very rude and not able to resolve the matter.
Now the good thing is that my 19000 rs struck with flipkart and nobody bother about it.

Thnks a lot... No one please do not order from flipkart.

I have purchased a mobile on 14th oct '2018, neither i have received the mobile nor the money (12127/=) till date. Flipkart is solving this issues since last 16days. I have paid the amount through credit card and paying interest on the same in my billing cycle. It clearly shows flipkarts control over the logistics team and the coordination with the seller. Nobody is there to give a solution, no escalation matrix is updated to the customer, only some trained excutive give typical answer which not a solution for my issue. This is one of the worst experience i am experiencing by an online seller.

As the payment is done around 27dqys back and have want the refund with interest without further delay

Hello,
I have purchased a micromax led tv online from flipkart which was delivered on 22nd oct 2018 vide flipkart order no od[protected]. The next day we got a sms saying that the installation will be done on 24th oct 2018, but no one turned up for the installation. After several calls we got a call on 28th oct 2018 where we said that we want the installation to be done before 3rd nov, on 3rd nov again we called flipkart customer care & we were promised that the installation will be done by 6th nov, but nothing happened till 6th & then again after calling up the customer care we were promised 9th nov for installation, but even as on today there is no turn up from flipkart or any other authorised service personnel for the installation. Every time we call up flipkart they extend the installation date by 3-4 days. Now its almost 2 weeks the tv is unattended by flipkart & the installation is pending as on date. This was a prepaid order paid by credit card. We have tried all the means by communicating to flipkart about the issue. But there is no response, request you to take it up as the return period is also over for this product & i dont understand how to take it up forward. I have attached one of the emails sent by flipkart.

I have purchased macbook air from flipkart on 28th october with order id od[protected]. But invoice given to me has mentioned wrong serial no of product. My product serial no is fvfxjwb3j1wk. But the serial no written on bill is[protected]. I have given photo in attachment of invoice and my product details. I have written complaint about mismatch of serial no of product in invoice on 4 the november to flipkart which was to be resolved by 6 nov. Wrong invoice will make me not getting warranty service. Then on 6nov when i got no resolution mail i raised replacement request for my product. But niether my invoice is corrected nor my product is replaced till today on 9th nov. I have talked dozen times with customer care on flipkart but they are not doing any thing but delaying the things. I depressed and felt cheated by flipkart

I ordered my lg microwave oven on 10th of october for my parents. It was supposed to be delivered on 24 th october. But later it was rescheduled on 29 th october. On contacting flipkart i was told to wait for 2 days. But every day i have to call them 2 times only to get fake assurance. I am vary dissapointed by flipkart and will never do any kind of shopping from it.. Flipkart told me they cannot track the product even after 1 month. I demand a new product to be delivered to me. Along with compensation for my time lost.
Details -
Order id-od[protected]
Name akshat solanki
Contact -[protected]

It is 9th november and i am, from 19 oct constantly trying to return my product but after so many try you people just insensibly trying to postpone the due date of pickup every time i complain about it. I want my money. The product is not some kind of small thing that i can take my home... It is a big trolley bag and i have to take it as extra for 1500km. Can't you people have any solid solution for this type of matter and barking about your policy.. The retarded courier hadn't ever contacted me and you are saying that they got my product tampered so they didn't accept it... Are you people just taking advantage of people like us who can't do anything after paying you... We can't go any court for this... But it is your duty to take care o[censored]s... But still no one cares...

I ordered a redmi note 5 pro blue 64gb on 14th october in big billion days for rs.11699 prepaid after card discount on hdfc bank card and it's delivery date was 22nd october and today is 4th november till now i have not got my delivery and the product is misrouted from 16th october it was dispatched to allahabad which is the final delivery station but den it was routed to varanasi and den no update.. Its showing only in one location since 19th october there is no update in tracking id after that. And on 2nd november company called me and asked me to cancel the order as dey cannot deliver due to unforeseen issues... How lame excuse is dis.. But i m not gonna cancel it... How can flipkart even ask for cancellation i waited for so long from 14th october for 25 days my money is blocked and moreover i ordered through hdfc card in big billion days so extra card discount of 1300 was applied now if i cancel and place a new order i have to pay dis 1300 more.. I am saying dat i[censored] cannot deliver it den pay me the difference amount nd i will cancel it and place a new order

Flipkart's resource came to install the washing machine, which was purchased from them recently, and sold me a stand as well. Soon found water leaking from washing machine and informed flipkart. Flipkart again sent their resource to investigate the problem. Resource advised to remove stand. Stand is now laying unused. Called flipkart to take back the stand and refund the amount paid for the stand. However, flipkart is refusing to take responsibility for their representative's advice and counter advice to me.

Has anyone ever encountered a similar problem and what was done in your case? Any advice is appreciated. To me it is a case of flipkart selling poor quality products to customers and not taking accountability.

Sir i've ordered my phone of amt 15899rs.
After 10days it dnt refunded to my account.. Kindly refund the amt. I've wrote complaint to bank for refunds. So plzx refund my amt to my account.
U people bhave told like this to me
Please reach out to your bank with ref. Number if the amount does not came.
Iam trying since from 10days. I[censored] people do such things tgen how vil customer vil buy products in flipkart.

My order had been placed on 6th nov. It is paid online through debit card. Was supposed to be delivered by 12th. On 9th morning. I got message saying it'll be delivered on that day and the contact information was sent. But.. Around 7pm it says as my item is delivered. But the order isn't delivered to me yet. The contact number given says it is switched off.

Hi Team,
I placed a tv on 14 September nd they provided me the delivery date on 31 sep but they are not able to deliver the product.i called them so many time after that they delivered the package.thn again as per Flipkart t&c u r not allowed to open the package bcz if warranty plolicy. But still they are not installed my package.still no action.

Hi team,

Mobile - Lenovo K8 Plus (Venom Black, 32 GB)

For me this was the worst service experience while buying phone.

I had ordered this phone on 24th October and it was scheduled to deliver on Nov 1st.
But it was not delivered on Nov 1st. Later in the day, i got a message saying that it will be delivered in next 4 hours. After contacting the flipkart customer care team, i was informed that it will be delivered by 5th november. It was not delivered on 5th november. Again, when i contacted the customer care team, they assured me that it will be delivered on 6th November. But on 6th November, it was also not delivered. Then they assured me that it will be delivered in next 48 hours by 8th November. Phone was not delivered on 8th november. Again when i contacted the customer care team, they were clueless about the delivery date and did not commit on any date.
I have only received false promises from customer care team.

After wasting almost 20 days of mine from day of booking the phone you have cancelled the order.
If the phone was not available, you should have informed me earlier.

I am really disappointed with Flipkart service and not satisfied with cancellation of this phone. Now the same phone is not available at same price at which i had booked it earlier. How can you justify this.
I feel cheated as your team cancelled the delivery after making false promises during thr sale period.

I would like to get more clarification on not delivering on time and cancellation of phone.

I want them to contact me back on [protected]

Thanks
Mohit Yadav

1 item from your order od[protected] has been cancelled
Hi customer,

Based on your request, your order od[protected] for the below listed item has been cancelled by the seller.

Refund amount ₨. 1054.0

The amount you have paid for the cancelled item will be refunded within 6 business days. We will notify you via email and sms when the refund is initiated by the seller

Refund not received since last 10 days.

I ordered asus zenfone max pro m1 (OD[protected] on 3rd nov amd it reached dehradun hub on 6 nov. It was marked same city misroute and the shipment was delayed by 3 days as it was forwarded back to gurgaon hub. From that day ie 6nov i have not been notified whether the product has reached gurgaon or not. The track id shows still dispatched to gurgao. Has it not Reached there since last four days?
I called customer care and they say that it will be delivered by tomorrow, everyday when i call them to know the whereabouts of my product. Today they have even extended the delivery date to 11.
Seriously flipkart not so professional. I had good reviews for you but this time you have seriously disappointed me.
Please update me about the product as i have to go somewhere or I'll have to cancel this.

Sir mera name amit ha maine ak phone i phone 8 64gb gold order id od[protected] flipkart sa purchase kiya tha jiski payment rs 58999 mane apna creadit card sa ki ha but jab wo order mare pas aya or mane use open kiya to usma iphone ki jagah other keypad damaged phone tha or jab mane iski compaint flipkart ma ki to unhone is bat sa saf inkar kar dia so i request pls help and give my money/product( i phone 8 )from flipkart my mail id is [protected]@gmail.Com

I have ordered 'Billion Fast grind MG122 500W mixer grinder' by Prepaid amount of 1299/- INR on Nov-3rd 2018.(Paid via Phone Pe)

We did not receive any call for delivery, but I got message and update, stating that My item has been delivered.

I have tried to reach Flipcart executives over call, but no proper response. Moreover, they are stating that to get information of my item delivery or update on my complaint it self will take 3 working days, without any proper proofs.

We are being very tensed, about our order, bcz we already paid, and officially its delivered by Flipcart. No guarantee on our complaint immediate assistance.

How can such big a online false website it is..Dont know about others..for me a very bad experience..Please do not do pre paid on your orders.

I ordered redmi note 5 pro for rs 11700 under diwali sale and sbi credit card offer on 3rd November 2018. Soon after I got message of successful transaction. I got message on 3rd November that phone will be delivered by 4th November. On 5 November I called up flipkart executive to find out the status then he said that product is misrouted so I should cancel my order. I was not ready to cancel but he insisted for cancellation and he only cancelled while talking to me. This was my first but worst experience with flipkart. I requested flipkart executive to call up courier services because i could check in tracking Id that my phone has been received ni chandigarh but he denied. I am enclosing screenshot for the same.I want my same phone in same price. Kindly resolve as soon as possible. Regards

Dear Sir,

I have ordered for a Aqua Grand water filter for my mother,

Customer name: Vivekanand Balusa
order number OD[protected]
Product: Aqua Grand Water Filter

which was delivered and when they sent technician to fix it he found that its damaged product.

We have paid installation charges to technician even though he didn't fixed it and we have requested for replacement (as the policy is for replacement within 10 days) or refund the money. But after several calls and mails, they are not processing either refund or replacement.

Now they say replacement times is over we can do only repair, even for that we have agreed but the repair centre personnel are not doing the repairs.

My mother is old and she can't talk other than telugu, and as NRI staying in Dubai, except sending mails and making calls.

Please help me to resolve this issue as early as possible

Thanks and best regards
Vivekanand Balusa
Delivery Address
Padmavathi
H No:16-8-933/A/1, New Malakpet, Hyderabad Malakpet, Hyderabad - 500036, Telangana
Phone[protected]

I am really annoyed by the service of flipkart this days, I had ordered a product which i prepaid and was ready to deliver but t the last moment message arrives that we cant deliver your product as it has been cancelled which i havent cancelled. I decided to call to local ekart office and enquired about my product with its tracking id at around 3 pm and they says product is here but we cant deliver at your place. I said its ok I will come to your office by tommorow and will recieve by myself and the surprising answer comes that they have cancelled my product for deliver without my concern.. it is really inproper service by flipkart