Flipkart Complaints & Reviews

Recently i placed a order (Od[protected] from flipkart of nokia 6.1 plus (Black, 64gb) dated. 02.11.2018 and they confirm the delivery on 08.11.2018. At the day of delivery i got a call from flipkart call centre and they told me to cancel the order, i request them to explain the reason of cancellation and also discuss about advance payment through bajaj-finserv. (426ecf[protected]. So as this worst service providing by flipkart i'm not able to understand how they can say to customer to cancel the order at the time of delivery. This is the hight of non-sence service on this level of company.

By this platform i request to deliver my order that already shipped on 02.11.2018, also confirm this type of harassment reason.

Mobile no - [protected], [protected]
E-mail - [protected]@gmail.com

I ordered a phone (Realme c1) and it's cover from the flipkart on the 1st day of november, 2018 because it was a diwali month i had to do some other shopping for my home, so i gave money to my neighbour to receive the product. When flipkart's delivery guy called me, i asked him to hand over the phone to my neighbour but then i got to know that he has not brought my phone but it was just a cover their. I got really frustrated because i got a delivery message for both item then i asked him to deliver both products on next day. Next day that guy didn't pick up my phone while i've been informed that my product is arriving. All this things continued for 4-5 days then suddenly on 7th nov, 2018 i got a message that my phone has been delivered when i asked my family members and neighbours they said that no phone has been received by them and the flipkart delivery guy was not picking up my phone then after 3 days i got to know that my phone has been delivered to some other guy... 😠😠so that's how flipkart is making fool o[censored]s. We order products on festival to get discounts but their delivery guys hand it to their relative.. Wow flipkart.. I ain't gonna order anything from you now. I've all recordings and screenshot and i've even requested return so they can get back the product from the guy they have delivered and i can have a solution from flipkart's end.

I have ordered super mattress combo shoes but product i got was different the shoes was of men's and it was of only one leg shoe I have already did cash on delivery so I want refund already 1 month over and I m not satisfied with service from Flipkart so plz refund my amount fastly as much as possible so my complaint is this and I want refund faster as much as possible

Hi, this is chandrakala.

Registered mail id [protected]@gmail.com.. Me order for jeggins 299 rs. On november 9th. At 12 'o' clock afternoon... But i dint get any notifications or order placed confirmation for my order, i made a payment twice because first payment shown not successful.. Second time shows payment was succesful and amount was deducted from my account twice rs.299... Find the attachment of payment made details..

Me contacted flipkart customer care executive over phone regarding this above complaint on nov 9th.. They informed it will refund by 24 hrs.. But still dint get any refund amount.. Rs. 299 + rs. 299

Requesting to please make refund...

Dear,

I ordered one mobile from the flipkart on 13th october 2018 and till now i didn't received the product. The latest update on the website was it was packed and dispatched from the seller warehouse and after that no further information for the product.

After some days of that i received the call from the flipkart to cancel the order due to their some internal issues with the seller.
My concern is that when i ordered the product it cost to me rs 25, 534 and now if i cancel it and re-order then it will cost me more than rs 33, 000. I believe that these e-commerce websites just cheat the customers like this way to attract the customers to buy something and then will charge more. I am really not happy with the flipkart feedback as in case if they need to cancel the order for any reason then they should provide me the alternative to get the same model with the same price not with the increased one.

Also i had marked lot of emails to them and escalated a lot but i never got their call nor they are ready to give the feedback but always give a new date. Why they don't have the dept who checks the escalated cases and respond back accordingly. Also there is no check that whether these e-commerce websites are doing the work in legal way or the govt has given the authority to these companies to do whatever they want.
Likewise they are just cheating the customers in different ways but not providing the appropriate service to the customers.

As a customer i feel very unsafe while using these websites for the shopping purpose and i will never recommend anyone to purchase any products from these sites as after purchasing they don't have the dedicated customer care to raise any concern or complaints

I want you to please look into this and do the needful for the safety of other customers also.

Order id: od[protected]

Regards
Sumit rawat

+91 [protected]

I ordered a water purifier from flipkart. Product was indtalled after long delay of 2 weeks still does not work well. Product does not purifies hard water by removing dissolved impurities. Issues has already been communicated to flipkart customer care. Still no action is being taken by flipkart . Flipkart is not returning or replacing product. Bad customer service by company.

I myself order samsung level 4u bluetooth to uttarpradesh to mr. Sudhakar pathak bt your representative not even delivered the material and ask for money which is debited verification he took the details and debited my money in his account. I want my money bank immediately of rs 4000 and he is not refunding continuously asking for another debit card for hacking. Your customer representative mr manjeet not help us. As if i am a human rights...

Complaint and concerns raised towards flipkart.

Hi team,

Let me help you in understanding my concern.

I placed an order for nokia 6.1 plus (Blue, with order id od[protected] amounting to rs. 11581 on 1st november'18 at 10:06 pm. I received a confirmational message from flipkart regarding the placed order. The expected date of delivery provided was saturday, nov 03, 2018.

I received a confirmation on nov 02, 2018 that my order has been shipped and will be delivered by saturday, nov 03, 2018 at 3:24 pm. I was so happy to have this confirmation message as the delivery of the product was up to my timely expectation. This order was for someone very special to me and i had made a lot of adjustments in my budget in order to place this order. The best part i was getting here was the benefit of the diwali sale for my placed order. The happiness to have flipkart was beyond the limits which turn out to be an lie later on.

The things got worse and all the happiness and excitement was ruined with the starting of delivery day i. E. Saturday, nov 3, 2018, when i received a message stating "refund processed: the refund of rs. 100.00 for your order od[protected] is successfully transferred to your card and it will be credited by nov 13, 2018." i pray that no one should face such scenarios in life which i did after receiving this disheartening message. All the cheer, festive excitement and joy for receiving the product vanished.

Post the reception of that message, i came across some very disappointed pointers with flipkart mentioned below which took away the trust in the brand name and its services. Please pay attention to the below concerns which you are seeking for from past few days and help me understand the reasons behind it.

1. How come my order was cancelled without any intimation even after it was shipped with confirmation from flipkart. Also, without any prior notification, why the refund process was initiated.
2. I requested a call back from flipkart customer support to help me understand the issue that had happened. Post speaking to the customer care executive it came to my knowledge that my order was cancelled as the product got "out of stock". On checking at the same time, the product was being shown available for delivery that too on the very next day which means the executive who was representing the giant (Flipkart) of online shopping was lying.
3. I again (2nd time) called the customer care to enquire the same. On providing the information that the product is available on the company website, the next executive told me that "the seller denied the delivery of the product"- another contradictory statement. I was so helpless and confused at this moment. How come a seller deny a delivery??? And that too a flipkart trusted seller. This was something which i couldn't digest because i had a brand name tagged with it #flipkart.
4. I again (3rd time) called the customer care to help me understand the issue as i was confused with the above statement provided in order to keep my mouth shut. This time i was asked to allow for an hour to get back with an appropriate response on my query. I waited for an hour and gave an additional 15 minutes time but no luck. Instead, i got a message that it will take another 24 hours for someone to take a look at the request and respond. This made me furious and now i was concerned to know the exact reason.
5. I again (4th time) called the customer care and requested for a callback. I got a message that i will be receiving a call in next 15 minutes but no luck.
6. I again (5th time) called the customer care and requested for a callback and again received the same message. But this time i got lucky that i got a call from flipkart customer care but as soon as i received the call the person on the other side cut the phone.
7. Now this process of "me", 'requesting a call' and "flipkart care", 'calling back and cutting the phone' went on which made me crazy. I was tortured by repeatedly doing this. Not sure whether it was to buy some time but the way was very very disgraceful.
8. Now, i was unstoppable and decided to escalate the issue. I patiently waited for the call from customer care and patience was paid off when i finally received a call from customer care and this time it was not cut. After calling 'n' number of times, this time i got a new reason that "my product was damaged". Now if the product was damaged than "why it was cancelled"??? Another product could have been delivered some later day or so but why it was cancelled without any intimation and without any prior notification how come my amount was refunded.
9. I decided to escalate and asked the executive to get me the next level of support for which i was given multiple reasons mentioned below.
• first excuse - there is no one available on the floor to with upper management.
• second excuse - on saying that i won't hang up until i talk to any supervisor i was told that it will take a very long time to get someone.
• the third excuse - after waiting 1.5 hours on the call, the executive said that he cannot transfer the call as the mechanism of transferring the call had some issues.
• the fourth excuse - on asking for the supervisor to come to the particular desk of the executive and speak, the executive said it's not possible.
• fifth excuse - it took another 1 hour for the executive trying but he was unable to transfer the call. (Dissatisfying and annoying).
10. Finally, i got to speak with the supervisor (Karan) who convincingly said that my request has been raised towards the concerned department and they will come up with a resolution.

Not sure what kind of request was raised that i am still being chased for my exact concern which is very very disappointing on which i never heard back anything.

On the basis of above provided facts, i think i have been cheated with the order which i placed along with all the torcher which i went through by wasting 7-8 hours of mine that too on a festive week by following up with flipkart unknowingly that i was just being fooled.

Still, i have a strong feeling that i was fooled out of your internal conspiracy regarding the product during the 'sale period' which was made within your team.

An appropriate response with a resolution is expected from flipkart here if it can be done.

Thanks,
Gaurav

I ordered a ps4 pro on flipkart with seller retailnet (Which is basically flipkart) with the flipkart seal of approval ie flipkart assured on 23rd october 2018.

It was supposed to be delivered to me by 25th. Today is the 12th november it is still not even shipped. Customer service is the most useless one i have ever faced. Every time they say 24-48 hours and assuring that i'll be contacted by their escalation team. Which never happens and furthermore even when i call or chat telling i was promised so let me have a word with them to which they say i can't be transferred they will contact me.

I believe they are not prioritizing my order as i got it in discount, they even had the gall to tell me to cancel and order again at a more expensive price and they will deliver it the next day.

So a clear case of false marketing and shady practices. Flipkart assured means nothing flipkart should remove that.

Hence i need compensation for wasting my time, energy. I got the console to play red dead redemption 2 on the launch day. Which was dashed because of flipkart

Dear sir
I'm sagar v mahadev my account number is [protected]. I'm writing this mail regarding unauthorised transaction was done without sharing any details of my card & the otp
Within one second three times transaction was done. I received an otp on 10-37pm & i had not shared the otp with anyone & i have not shared my debit card with anyone account. The payment are follows
1st payment rs 1989 at 10:37pm
2nd payment rs 1989 at 10:37pm
3rd payment rs 1989 at 10:38 pm
Sir i have received only one otp & i have not shared my otp but transaction was done twice within one second & at 10: 38pm another transaction was done. I don't know how it is possible??
& i have attached the screenshot of the payments

Ordered one power and received a soap in the packet of karbon handset instead of my motorola one power. It's completely a cheat and blunder by flipkart and vision seller.

It was a prepaid order thus my money has been robbed.
Now customer service is not helping either.

Having no option left i'm submitting the complaint here also tomorrow i will be logging a written complaint against flipcart in court.

Od[protected] is cancelled with out my notice. When i called flipkart customer care he told "order got cancelled by seller".
I have ordered 5 days back during diwali sale with 3500 discount, today was the scheduled delivery but the order got cancelled automatically.
Now i have checked the product price, it has no discount.
This is unethical and untrusth worthy action taken by flipkart.
Please provide the product with the same discount which i have availed during the diwali sale, as there is nothing wrong or mistake that has done from my end.
Please don't cheat innocent people in name of discounts.

It's been two months i'm using this product. The first crack in the tempered glass was seen within weeks from the first use and to mention, the mobile was never dropped. That is, the tempered glass has developed a few cracks without any reason. The edges are so dangerous that it injured my fingers which started bleeding. The quality of the product seems like a cheap glass with adhesives, which according to flipkart can do the job of a tempered glass.

I am highly unsatisfied by flipkart's service. I ordered my phone on 2nd oct (Sat). And after waiting for the delivery for about 9-10 days, my order was cancelled. I placed the order when the price was 14, 999. But now when i have to make a fresh order, i now have to pay 15, 999. Now i have to wait again for 9-10 days to get my phone plus also give then an extra 1k. I would have never placed a fresh order in flipkart, had the phone not been flipkart exclusive. I would have fetched it from any store or any other online shopping site if otherwise.

I ordered products on 31st october delivered date 8 november. But not delivered by delivery boy n when i registered complaint they said products will come next day but again not delivered on 9 november. Then again i registered complaint then they said we will resolve within 2 days. On 11 november products delivery msg comes but again not delivered.. This means flipkart think customer time not important for them. Very very bad service both by ekart service n flipkart service staff. I never suggest anyone to purchase products from flipkart

I bought a chess and ludo set from Flipkart. It was advertised as being priced at INR 999 and on sale at INR 553. When the product was delivered, the MRP on the product was INR 495. It is cheating of the customer when a person is told there is a sale but in fact they are selling products at higher than MRP.

Have online ordered lg smart tv almost 9 days ago it was delivered they said within 48hours it will be installed, yet it is not done, have tried calling so many times their customer care number almost doing every day, they say it will done in 2 hours, it will be done today, will be done in 4 hours.. Still not done. The tv unit alongwith stabilizer ordered is lying still in a box.

I ordered mattress on 24th october on flipkart. They promised to deliver this by 10th november. After waiting for 18 days, on 10th november, they changed delivery date to 23rd november mentioning seller has some internal issues. I don't want to wait again another 2 weeks, so i asked them to deliver within 2 days, otherwise cancel the product and provide compensation for waiting for 3 weeks. They are not accepting cancellation and compensation. Their customer support is really worst.

Sir it was complaint in my nokia 6.1plus device that can be problem and the buy is next day phone is attomatically switch off this phone and than the product are is bad and then it was the complaint and then the flipkart is not for good services provided this the bad service and then the not the replacement my handset and then and the my money that it's waste and then the my money is waste that's the flipkart is legally complaint then seller and flipkart service then it's legally notice for the flipkart and sellers that it's warning then my mobile nokia 6.1plus mobile is the replacement then it's the change my phone that it's warning and then not repcement my phone then legally comply for flipkart...

I ordered mobile realmi 2 pro ocean blue 64gb, on flipkart by my registered no. [protected].
Order id is od[protected].
Tracking id is awb[protected].

In my account status of consignment shows delivered on 10 nov. (Attached snapshot).
But i didn't get consignment.
I concerned with local office. The employee did misbehave with me and giving me without my name slip package and told for hard cash payment.
I didn't pay cash to him. He said... No issue you may go. He is saying that my consignment delivered to his relative so u have to take this item without name slip.
So what do i do? When will i get my consignment. It's too late. If any wrong item delivered to me now it will be not fair with me.
Sir
Please do something.
Flipkart did wrong with me to giving service and want to cheat me.