Flipkart Complaints & Reviews

Hello,

Order number : od[protected]
Replacement id:[protected]
Affected product : moto one power mobile
Imei number : [protected]

Problem : dust inside camera lens which leads poor image quality. (Manufacturing defect)
Issue reported on : nov 02 (Valid return policy date)

I've ordered two similar mobiles motorola one power imei numbers [protected], [protected]. Received them on october 23rd. (Big billion days time) (Return policy valid till nov 02)

Some problems found in mobile imei [protected] like poor camera clarity so that, raised replacement from my flipkart account for the same on nov 02, 2018, same day approved for replacement.

On nov 04, replacement delivery arrived to my home. Here the problem starts!! The delivery person has refused to deliver because, his return document showing that the mobile imei [protected] has to be replaced which is had no issues.

As i am an end user i have only option to raise return against orders in my flipkart account webpage. But there is no field to select imei while raising return since i’ve bought two similar mobiles.
It's not completely my fault with wrong imei updated at return details!!
I'm not aware about what is going on flipkart background after user clicked "return"

I’ve called customer care to complaint regarding this refused delivery. I was tired of explaining him about issue…finally i made him understand after 15mins.

He raised new return request against affected phone, but this time he introduced new process called “technician visit” (100% unprofessional technician) by jeevs to confirm the phone has really camera issue or not before sending replacement.

He came on 7th nov, technician assigned by flipkart came for tech visit, i have explained camera issues to him. Then he inspected my phone he found that there is a white dust particle inside camera lens (I got shocked about i got defective phone from flipkart), this should be the root cause for poor image quality of camera. Moreover, he assured that you should get replacement for this defect.
He took picture of the affected camera lens and went.
End of same day i got notification from flipkart app that saying your return request rejected. What is this??

[refer the attached image which showing dust inside camera, order history]

Again i called customer care to know the reason for rejection of replacement, they said that “sir, our technician concluded that your phone in good condition. So we cancelled your replacement” how clever they are???

I frustrated like anything again i called customer care, i lost my total energy to make them to understand, their words even more frustrating “we can't replace now” since you have crossed return policy end date. Hence, please visit service center get it repaired!! They are not ready to accept as i already addressed return on nov 02 which falls on return policy period.

Thereafter, i am restless after so many mails and instance ids in which many are not responded or responded improperly saying “sir, please wait for 48 hours and assuring that we will provide best class solution with in that.. Only fake promises since last 10 days”…

In[protected]
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1. None of the above incident tickets resolved!!! Just getting auto replies saying that wait 48hrs.
2. Closing as customer not reachable, but honestly no calls, missed call alerts even though i’m reachable all the time.

I'm a flipkart customer since 5+ years.. This time worst experience i had...

I request this forum to take convey necessary information/actions against flipkart

Thanks and waiting for resolution,
Gopinathan
Contact details:
Agn. [protected]@gmail.com, [protected] (Email, phone numbers are registered with flipkart)
[protected]

I purchased a mobile phone on 03 nov 2018 from flipkart ord no od[protected] by using my bajaj emi card but i cancelled it for some reason on 4th nov 2018. But flipkart has not refunded my mobile amount to bajaj till now. And my emi will starting from 2nd dec 2018. What can i do please help me

I have purchase redmi note 5 3/32 blue colour 4 sep 2018, it's delivered on date 15 september, i'm reach nearest hub for self collect at that time i'm using my bebit card for swipe in ekart couier, so it's deduct my amount of rs 9, 999 twice, second amount deduct after completion of 1 month 16 october 2018, i have bank statement, pos id (Debit card swipe id), and lots of proof, i'm call ur customer executive they didn't resolve my issue, i'm file my case at nearest police station as well as i'll fight with you by law, contact [protected].

I order for this product (Asus Zenfone Max Pro M1) in offer zone at price of rs 9507. but, My ordered was cancelled without any notification by the seller.
now the price of this product is rs 12999. flipkart helpline told me to purchase this item at hiked price, which is rs 3452 more than before price.
I want my product back at rs 9507. please help.

I ordered total 8 items during big billion day sales of flipkart on 11.10.2018. 6 items have been delivered. but 2 items are not yet shipped. Post one month of Order date, i raised a query to flipkart regarding status of my order. Now flipkart tells me to cancel the order as seller is unable to ship the item. order page shows that item is waiting for courier pickup from 14.10.2018. but item is not shipped. totally 5 times flipkart customer care personnel forcing me to cancel the order. they also said that, if i dont cancel the order, seller will cancel the order. both items are presently available with same seller "retailnet". if i cancel this order, i will be incuring loss of Rs 1610

Delivered date:sunday, 14th october 2018.
Dishwasher takes long time process (3 hours).
Return approved date : saturday 27th october, 2018.
Dishwasher return requested on friday 19 october, 2018. Pick up is postponing till now. First date on 7th november 2018, second date on 14th november 2018. Not yet pick up is done so far. No refund also given. So, our hope is decreasing.

I ordered a Laptop (Lenovo Ideapad 130 Core i5 8th Gen) on 02-Nov-2018 with order id :- OD[protected], during diwali discount offers and paid 27379 INR using my credit card.

The order was in way and status was showing it has reached in one of our nearby Courier center but they were not delivering it even after 4 to 5 days.

Then suddenly on 12-Nov-2018, they changed the order status to "CANCELLED".
I was surprised that how they can cancel my order without any cancellation request from my side.
Then i contacted FLIPKART customer care. Instead of giving any me satisfactory answer they are saying that we will issue a refund.

Here matter is that I don't want any refund instead I want my ordered product delivered to me.
The reason behind this FRAUD might be the increase in the price of the product after the sale ends. Now FLIPKART and / or Seller (RetailNet) might want to earn more profit by taking reorder from my side at higher selling price.

I want to request to "Consumer Complaints" Forum to help me to get my product (Lenovo Ideapad 130 Core i5 8th Gen) back at the same cost which i paid earlier because there is nothing wrong at my side.

Thank you

मैने फ्लिपकार्ट पर एक स्मार्ट वॉच आर्डर किया था जिसका ट्रैकिंग स्टेटस ये शो कर रहा था की ये पार्सल मुझे 14 नवंबर तक मिल जायेगा लेकिन ऐसा नहीं हुआ नाही मुझे मेरा पार्सल मिला और ना ही इस सम्बन्ध में मुझे फ्लिपकार्ट से कोई कॉल आया इस केस में मैंने कस्टमर केयर में कॉल किया वहाँ भी मुझे बहुत घटिया रिस्पांस मिला मुझे बहुत खेद है|
ये वाच मैने किसी को बर्थ डे गिफ्ट में देने के लिए मंगाया था मुझे टाइम पर नही मिला तो मेरे किस काम का|

Worst experience with flipkart.com
I had placed an order OD[protected] on 1st Nov, 2018 of Rs.20599/- that is delivered on 04th Nov, 2018 by courier service ekart . Installation and demo happened on 5th Nov and after that due to issue in product I raised return request on 08th Nov . But without my confirmation return request rejected and again I raised return request and 12th Nov tech visit happened and confirm that product...

On 23rd october, i placed an order with flipkart of 15000/- approx. The delivery date was 27th october. When delivery date was passed, i contacted them and asked the reason, they said that it's a logistics issue hence please cancel the order. I emailed them to cancel the order. Since 1st november, i have been struggling to get my refund from them. Everytime i reach customer support, they just reply back that i will get an update in 2 days. They always say that their team is working on the issue and will update me. But i never get any update. I have reached them via every communication, email, phone, twitter etc.
But to no avail. I want my refund from them.

I am regular using flipkart for shopping and purchase costly items regularly recently i have purchased some item during big billion sales from flipkart and purchase around 7 to 8000 product but one day i have some issues in one product so i want to return it when i was doing this process my account gone blocked without giving any notice i have contacted so many times but no response gave me. I'm using cardless emi facility and i want to pay my outstanding amount of rs 3243 but due to account blocked i'm not able to pay my amount. My flipkart account no. Is [protected]
And mail id is [protected]@gmail.com

Flipkart has locked my account when i am contacting to flipkart customer support they will not open the account.. This is the service flipkart is giving.. Why i am trying to. Open i am having money in flipkart wallet.. Please take this issue as seriously and take action against flipkart... Flipkart registered moblie no.[protected]. I need my money or unlock my account.. This is a fraud from flipkart... How can you block my money do you have the rights to lock customer money... I am telling once to reverse my amount...

Hello flipkart,

I ordered from flipkart and i have had the worst experience of my life.
I ordered gritstones solid men's v-neck yellow t-shirt from your website on around 26 nov, 2018 and my product was to be delivered on 12 nov 2018. As i was awaiting the product to be delivered i received your message stating the shipment has been cancelled.
I am so surprised that how can they do it, i am a regular customer in flipkart but now it seems that its a worst service because i was waiting for the product to gift it but now...

Hello flipkart,

I ordered from flipkart and i have had the worst experience of my life.
I ordered jbl t250si wired headphone from your website on around 26 nov, 2018 and my product was to be delivered on 12nov 2018. As i was awaiting the product to be delivered i received your message stating the shipment has been cancelled.
I am so surprised that how can they do it, i am a regular customer in flipkart but now it seems that its a worst service because i was waiting for the product to gift it but now...

I ordered a product via debit card for 9, 999/- on 3 nov 2018, it was delayed (12nov expected date) and not received yet but showing return. Product doesn't reached at my place and shows out for delivery.
I got a sms of street service associate he doesn't called me but when i tried he was not receiving calls. ([protected] his mobile no.). Shipping address was gondia, maharashra and tracking shows jabalpur. Shipment not reached at mine place and how does it shows return

I have taken mobile from flipkart in october 3rd october.

When i got mobile from first day i have complained that mobile is not good
Got replacement after many follow ups
Replacement mobile also having same issue
I have been following up from 4 th nov till now no response when i called they are telling take to service center.

लॉग इन नही हो रहा है जबकि मैं कई बार प्रोडक्ट buy किया हु, अब loging नही हो रहा है 8 दिनों से मै परेशान हु loging नही होने के कारण, जबकि मै पुराना कस्टमर हु फिल्पकार्ट का, कृप्या मेरी loging करने में सहायता करिये, फ्लिपकार्ट जैसे अच्छी कंपनी से भरोशा खत्म हो जाएगा, please मेरी परेशान नियो का हल करे, मेरा email id bhi link है और मेरा फोन नम्बर भी लिंक है तो भी password फॉरगेट नही हो रहा है

Dear team,

On 7th nov i enquired with customer care regarding the product benefits and offer by using sbi credit card.
By 4:28 pm i enquired with customer care, on telecom he confirmed that the difference amount of 5200/- will be automatically sent to our credit card even though the payment 31999 paid.
After taking confirmation from them i ordered ifb 8kg front load fully automatic washing machine.
Now i lodged complaint immediately after my payment 9:30 pm on same day 7th nov.
The offer that showing 26799 and telecom with customer care screen shots were attaching for ready reference plz do the needful.
Regards
E krishna
M. No [protected]
[protected]

Order : od[protected]

Flipkart assured refund rs 10599 on before nov13 02.00pm..

Still they have not taken any step on refunding... It's planned cheat from flipkart?

I have ordered honor 9lite with exchange due to some factor exchange failed and flipkart agreed to refund my amount on nov7'2018

Total amount taken from my account :rs 10699

Refund made by flipkart on nov7'2018: rs 100

Called up customer care rs 10599 will be credited on nov 10'2018 then nov13 and now again nov 17

In india bank transaction not more than a day... Is flipkart planned to cheat customer by returning rs 100 taking huge monet rs 10599 with them itself

I have bought mobile oppo f9 in big billion day sale, i bought this mobile for my sister but she was out of town when i received this mobile, when she came back and opened the box and switch on the mobile, she noticed that there is one dot in screen (Looks like someone has repaired the display) but as replacement policy is only valid for 10 days we were not able to do anything.
Now what to do with this defective mobile.
Flipkart is really the dump site where seller can dump its defective products.