Flipkart Complaints & Reviews

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very bad service

I had ordered a Xiaomi Redmi Note from Flipkart dated[protected].
Invoice no. Blr_wfld[protected]
Model no. VF00403
My phone has stopped switching on since one time when it was off, there was no external damage but still it isn't turning on. There were problems with calling too, as in you cannot disconnect any calls. I hope you look into these matters and fix my phone as soon as possible.

I had purchased a MOTO-E (Second Generation) from Flipkart on 23rd April, 20145.The PHONE IS NOT WORKING. Suddenly it is switching off, Its DISPLAY is not working due to which it has become unable to switch it on and operate the phone. This is causing high inconvenience to me as entire useful data is stored in it. Kindly revert at earliest with the replacement or warranty service for the same. Regards D.karthik
Order No.: OD[protected]
Invoice No : # BLR_WFLD[protected]

I am a certified buyer of flipkart.[protected]@gmail.com.i ordered LENOVO K3 NOTE but in this product there are so many defect

1.heating issue
2.back cover issue
3.battery issue. Battery get dischared in only
One or one and half hour.i. requested return request 2 time flipkart customer care team
disapproved my request.please replace my handset.

I have received ordered item against order OD[protected], Invoice No.470 dated29.07.2015. Wrong item is shipped. This OTG I have already been purchased vide order No.OD[protected] . It is not the same which is appearing in your display. Micro USB connector is different which I actually need and appearing in your display. You are requested to replace the OTG as per your photograph shown in your e.mail dated.29.7.2015

I have placed an order and this was delayed without any notification and each time i am calling the customer care they disconnect my call i have never experienced such a pathetic service in my life. Flipkart needs to be banned for causing such a inconvenience to the users.

Hello every 1.. PLEASE READ THE CONVERSATION FROM THE BOTTOM ALONG WITH DATES
I can't place an order again.. This is already going from one month..
1. Explain what is the technical issue that you're facing.. If not please arrange a call back from your manager on my mobile no: +91 XXXXXX5200 between 10Am- 12pm 7 days a week

Thanks

Sent from my iPhone

On 17-Mar-2015, at 5:38 am, Prakash <[protected]@gmail.com> wrote:

And I know that you never understood my concern.. You are just using the designed template and sending me.. You're too robotic.. Do you even have an idea that flip kart is always asking for the feedback.. What do you expect me to give..

Sent from my iPhone

On 16-Mar-2015, at 2:48 pm, Flipkart Customer Support <[protected]@flipkart.com> wrote:

Response By Email (Neeraj) (16/03/2015 02.48 PM)
Hello,

Thank you for writing in.

Order Id:OD[protected].
Product:MXL TV_out_cable 3.5 mm AUX to 2 RCA Digital Coax Audio Cable.

I certainly understand your concern and sincerely apologies for the Inconvenience caused.

However I regret to inform you that due to technical issue we are unable to arrange for the replacement, hence we can only arrange for the refund for the same, once you get the refund you can place a fresh order for the same product.

On checking I see that you had made the payment using cash on delivery, as of now we don't have an option were in we can refund the amount in cash in hand, we can only arrange for the refund to bank account.

Kindly get back to us with the following details so that pick up and the refund for your order can be initiated at the earliest -

Account holder's name (Should be the same as registered for the order) -Prakash.
Bank name and Branch -
Account number -
IFSC -

The Indian Financial System Code (also known as IFSC) is a 11 character alphanumeric code for identifying the bank and branch in which an account is held. This can be found in your cheque book or bank statement.

Awaiting your response.


Customer By CSS Email (.) (15/03/2015 09.55 PM)
Hi Praveen,

Just a reminder.. To check if you are working on my product replacement.. Hope I will receive the right one by 19th as u promised...

Thanks in advance

Sent from my iPhone

On 13-Mar-2015, at 12:02 am, Flipkart Customer Support <[protected]@flipkart.com> wrote:

Response By Email (Praveen S Sangondi) (13/03/2015 12.02 AM)
Hello,

Thank you again for writing in again.

I am sorry for the inconvenience caused in this order. I regret to inform you that the replacement consignments were cancelled due to some unforeseen courier constraints. However, I would request you not to worry this time, as I will follow this up till you receive the delivery.

I assure you that I will share this as a complained feedback with our courier partner and seller as well, as you have received the wrong product from the seller. I also assure you that such experience will not repeat in your future shopping with us.

I would appreciate your kind understanding and co-operation regarding this.
Customer By CSS Email (.) (12/03/2015 11.55 PM)
Hey Praveen,
Thanks for your quick response.. But why is the replacement keeps getting cancelled every time.. If you find the screen shot.. U'll notice that it's getting cancelled automatically.. I am sure that I have never cancelled.. By this time I should have received the right product..
My Complaint is why did flip kart failed to check the product before dispatching to customer..
I understand that other seller will send the product but it's flipkart's duty or a basic concern to verify the product before delivering..
I'm totally unhappy with flipkart's service or the process they have..
If you have a courtesy to take it as a complaint & feedback from your customer, , please take my suggestion..
Thanks for initiating the replacement.. I HOPE THIS TIME I WILL GET THE RIGHT PRODUCT FROM YOU.. Thanks again..

Sent from my iPhone

On 12-Mar-2015, at 11:14 pm, Flipkart Customer Support <[protected]@flipkart.com> wrote:

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Response By Email (Praveen S Sangondi) (12/03/2015 11.14 PM)
Hello,

Order ID- OD[protected]
Product- MXL 3.5mm Audio AUX Cable For Car & Other Audio Devices AUX Cable

Thank you for taking your valuable time and notifying us. We are happy to help you.

I understand that you wish to get the replacement for the above mentioned product. I am sorry to know that you received the wrong product. I would like to inform you that as a solution for this, our seller has arranged for a replacement of the product 'MXL 3.5mm Audio AUX Cable For Car & Other Audio Devices AUX Cable' in your order (Order ID - OD[protected].

I assure you that this time you will get the proper product from the seller.

The replacement will be delivered to you by March 19, 2015(Max time frame) and the pick-up of the defective product which you have already received will be done simultaneously.

Kindly keep the product ready along with its invoice, etc. if any, in the original product box.

Please do not seal the package as the items will be verified, packed and then sealed by our courier executive.

Our courier partner will not be able to complete the pick up if any of the items present in the initially delivered package are missing.

Your kind patience in this regard is appreciated.

You can now request for an exchange or return from your Flipkart account with a few simple steps.

Click https://www.flipkart.com/account/orders and choose ‘Return’ for your product. Fill in the details, click on ‘Request Return’ and we will get back to you in less than two days!

Please visit http://www.flipkart.com/s/help/cancellation-returns for details about our return policies

We are always looking for ways to improve the way we serve you. So please take a minute to fill the feedback form that you will receive in a few moments. Thank you!

Auto-Response By (Administrator) (12/03/2015 11.06 PM)
Greetings,

Thank you for contacting us!

This is an automated response and is for your reference only. You need not reply to this mail.

Your incident id is:[protected]
We will get back to you as soon as possible.

Please find below, the summary of your request.

Date: 12/03/2015 11.06 PM
Issue: Problem With Item Received/Return / Other
Message: Invoice no Flip848, , Im tired of asking for the replacement of this cable.. Please provide me the right one which is mentioned on the website.. Ive received wrong product from you.. I have no idea why flip kart is not helping me in this.. I have received video out cable instead of audio cable which is mentioned on the website.. Please help me and provide me the right product..

Customer Support
www.flipkart.com
Customer By CSS Email (.) (12/03/2015 11.06 PM)
Invoice no Flip848, , Im tired of asking for the replacement of this cable.. Please provide me the right one which is mentioned on the website.. Ive received wrong product from you.. I have no idea why flip kart is not helping me in this.. I have received video out cable instead of audio cable which is mentioned on the website.. Please help me and provide me the right product..
[---001:005388:12112

i ordered a phone and paid the money and product not delivered till date, you call them and they put you on hold for no reasons, and excuse they give pincode mismatch and deliver me iphone 6 on the same adress one day before and that too thaat phone does not gets even on.this prganisation should be stopped from doing any bussiness as services are terrible.

zero is not an option
please ban this..

I've ordered few products from Flipkart. But while delivery, they have not called to my mobile no. and simply made the status as as "product has been returned by user". This is the second consecutive time i'm facing this problem. And while calling the customer support to re-deliver the product, they are saying that you have to order it once again. By that time the price of the product is increased. This the worst service i've experienced by a leading online shopping organization.If this kind of service they are providing in Bangalore, then how can we expect service in other places.

Yes, wsretailer is fraudulent company.
Actually it makes small fraud like 1-2 out 100. Same thing happened with me. I purchased a book 3500/- (Mac OS X and IOS Internals: To the Apple's Core (English)) and found 200 pages were missed from book.

I came to know around 1 month when I reached to particular chapter. flipkart refused to take any action.
I tell you one thing, flipkart is indian company and we know maximum indian companies are cheater more or less so flipkart is one of them.

Regards,
Anand Choubey

Hi Anand,

I am just curious to know if you also had made the payment in full before the product is delivered to you?

I guess they do this only with such customers who have made the payment in advance and not cash o delivery.

Regards,
Gajendra Yadav

Hi Priya,

Thanks for your help, I got call from Flipkart once you reached them. They requested me take replacement, if any issues with replacement they will refund the amount(committed). But yesterday I got the replacement product, it is also having issue. I just pressed on power button it is showing an error message " :( Your PC ran into a problem and needs to restart" and getting restarted. I really disappointed with their service and quality. Could you please help on regarding get back my money and will return their product. Thanks Priya.

Thanks,
P Satya Prasad
[protected]