Flipkart Complaints & Reviews

Its over a 12 days now that I have requested for replacement for the product item id OD[protected] it have to delivered by 3rd aug 2014 but till now i didn't get the product, and, I am deeply dissatisfied with the services.Its only due to delay in delivery that I am facing a lot of issues and much of my activities are getting delayed and incurred much loss. Have already lost the confidence on the provided services and now I got delay of 3 more days in the delivery which will further add more loss on me. What else I can say about such type of improper service and irresponsible behaviour but I am sure that I will prefer other service companies rather than yours. i am totally dissatisfied with this flipkart services. they are telling stories not giving correct reason .i have totally loosed my time .

I am a frequent shopper of books from Flip kart from last 3 years, but in recent time flip kart is being worst site for shopping. To make people aware that how flip kart cheating people I will tell what happen with me recently. I purchased two books from flip kart Order ID OD[protected] on 8 July 2014, I didn’t get product but as per flip kart books were delivered on 17th July, 2014 (Screen shot attached).I discuss issue with customer care and they told me wait for some days and you will get your items. Since order was Cash on delivery I didn’t worried and order again for same items (Order ID OD[protected]) on 27 july 2014 (Screen shot attached). On 29 July I got a mail stating order is delivered, I was shocked as it’s only two days till placing order and I got delivery confirmation. I contact to my neighbours weather they got my books, they denied. I checked with speed post tracking ID and it shows invalid tracking code. I was very tense as exam is near and from last 22 day I didn’t get books. Again I called Flip kart customer care, they told me “Item is delivered, please check with your post office and they rose a complain (No.[protected] and assured me to solve within 48 hrs. I went to post office (My duty time is 8-5 so I take half day leave) but post man denied to receive any speed post of mine. Mean while when after three days I check with Indian post site with tracking code, found that actually product was booked on 30th July and 31st July (Screen shot attached).I feel cheated as they book product after raising complain. I was disappointed by service provided by Flip kart () but thought at least I get books after few days. On 2 Aug, got a mail from Flip kart that they tried to contact me but didn’t succeed and asked me weather I got product or not If not than instruct me to check with Post office again. In tracking screen its clearly shown that product was in Bangalore on 1st Aug, how could I get it within 24 hrs. I called to customer care regarding this issue, again customer care officer told me to check with post office, than he connect me to his floor supervisor “Mr. ROHIT”. Mr Rohit talks to me in very arrogant, rude and careless way. He was not even listening to me and shouts at me continuously. He told me few things regarding Flip kart service which I want to bring in notice of everyone. 1: Flip kart update book as delivered as soon as they book and got tracking ID (They didn’t bother to check delivery status from Indian post site). 2: Since they post books by speed post and it is a government organisation and THEY CAN NOT CONTROL INDIAN GOVERNMENT, they cannot control delivery of product to customer, customer himself is responsible to track with Indian post and raise complain if didn’t get product (Funny). 3: When I told him I will complain regarding his behaviour and this issue to consumer complain sites and Flip kart authorities he told me go for it this problem belong to different section. 4: He told my address is out of their delivery area and even though they send me books (If it is than how I got books in last three years on same address and if this address removed by them in recent days then why their site booked order). 5: I will get product but in how many days is not sure as Speed post is not in their control. I was very Disappointed by behaviour of Mr. ROHIT and thought how he got rights to talk to any customer in this way, than I check terms o[censored]se of flipkar and found few points help full for future buyers from flip kart and want to bring in notice of everyone. I want to bring into notice of everyone that Terms of Flip Kart clearly tells “The Website is a platform that Users utilize to meet and interact with one another for their transactions. Flip kart is not and Cannot be a party to or control in any manner any transaction between the Web site's Users.” (Other important points attached in screen shot). I request to all Friends please think twice before buying anything from FLIPKART

i had received a moto e yesterday but it is not work properly and the handset have issues relating to charging. it continuously shows low battery what to do please make a replacement of the product as soon as possible. Please contact on [protected]

Dear Sir, This is a very unexpected and bad experience with Flipkart. I had placed an order for 2 Sandisk 16GB Micro SD Ultra Cards on 29th July 2014. The delivery date was supposed to be Aug 2, but the order hasn't come till date. Product Name: SanDisk MicroSD Card 16 GB Class 10 Ultra Quantity: 2 Nos My phone numbers is [protected]. Email ID: [protected]@yahoo.com Order ID: OD[protected] Tracking ID: WSRC[protected] Name of Concerned personnel: R Sridhar Singh Pin Code for Delivery: 560055, City: Bangalore. Delivery placed on: 29th July, Delivery Date: 2nd Aug 2014. Status: Not Delivered Please do the needful. Regards, A K CHANDA

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Ref.: Order ID no. OD[protected]
Subject: COMPLAINT

I, Dr. Subir K. Patel, had ordered a SONY XPERIA L (Diamond White, IMEI NO.:[protected], S/N: ZH8001TCTS) from flipkart.com on 22/07/2014. My flipkart order ID no. "OD[protected]".
I recieved the parcel on 25/07/2014. Since I was going out of station for 2 days, I opened the parcel on 28/07/2014. When I opened the parcel it happened to not accept my simcard. So on 29/07/2014, I replaced my simcard for a new one and then I again tried inserting it in the phone but still it displayed "Insert Sim". I inserted various other simcards which were working in other phones but not in this one.
I placed a return request (Return ID: 6359884) as well as a complaint (Complaint No:[protected] at flipkart on 29/07/2014.The flipkart executive assured me for a refund. They also took my account details for transferring the refund. On 30/07/2014 I got a call from the seller from whom I had bought the phone (SyberPlace E Solutions P Ltd, KTC Illumnation) who insisted me for visiting the Sony Service Centre for repairing my phone. On my denial, he said to collect a DOA Certificate (Death On Arrival) after which they would collect the phone from my place.
This was my first purchase (AND NOW ITS LAST WRT FLIPKART.COM) from flipkart.com and was done because I don't find time for shopping from my busy schedule. So, I complained about this at flipkart on which they said that my problem would be solved. And till date there is no positive response from the flipkart. I have already filed a customer redressal. On 31/07/2014 I again got a call from a senior from SyberPlace saying that they won't give the refund back without the DOA Certificate.

Hence, today on 02/08/2014 I visited the sony service centre (Krish Electronics, dindoshi, Malad East, Mumbai). It was a SHOCK for me when they told us they cannot do anything about this & cannot accept our complaint as we dont have a a tax invoice (sales bill) with all details like IMEI & S/N of the phone. I showed them a copy of invoice which I got on the email, but they say that a copy without IMEI & S/N of product is NOT VALID. Additionally they told us that this issue should be brought to them WITHIN 7 days of the receipt of phone.

=> NOW, HERE IS THE TRICK/FRAUD THAT THESE PEOPLE LIKE FLIPKART & THEIR SELLER ARE PLAYING WITH US: THEY DONOT INFORM US UNTIL VERY END THAT WE SHOULD GO TO SERVICE CENTER WITHIN 7 DAYS - BECAUSE UNTIL THIS TIME THEY PLAY WITH US !!

=>ADDITIONALLY THEY DO NOT PROVIDE THE TAX INVOICE WITH DETAILS, WHICH PROVES US WRONG TECHNICALLY.

THIS IS TOTALLY BIZARRE !! FLIPKART, YOU ARE LITERALLY LOOTING !! RS. 13K IS NOTHING FOR ME & I AM SURE ITS OF LEAST VALUE TO YOU TOO.

BUT BE SURE OF ONE THING, YOU CANNOT CHEAT AND WASTE OUR TIME & MONEY LIKE THIS - YOU WILL HAVE TO PAY EVERY PENNY FOR CAUSING US SUCH A TERRIBLE HARASSMENT !!

THIS IS A TORTURE ! CALLING THE BLOODY CALL CENTER EVERY-TIME & REPEATING THE SAME STORY TO ALL EXECUTIVES - WHO EVENTUALLY CARES A DAMN FOR THEIR CUSTOMERS !!

THIS COMPLAINT WILL BE PLACED BY ALL MEANS NECESSARY TO ALL CONCERNING AUTHORITIES & WE WILL MAKE SURE IN OUR CIRCLE OF CONTACTS NO-ONE PREFERS BUYING THROUGH ONLINE SHOPPING SITES LIKE YOURS.

AND ME BEING A HIGHLY REPUTED DOCTOR, WILL HAVE TREMENDOUS EFFECT !!!

REGARDS,

DR. SUBIR .K. PATEL

I am facing i hell lot of trouble from this cheaters. 3 days back i tried to make a purchase for nexus 5, firstly they didn't accept my online payment, then they told me to buy 2 electronic gift voucher of re 20000 and make the payment through using those and debit card, i did as i was told, my order was successfully placed but then within few hours they told me your order is on hold and there concerned team will call me back. The next day i get a mail they your order has been canceled without my consent since i had purchased the EGV'S i had no choice but to ask them what to do, they told me to place a fresh order, seeing no other option i made a fresh order and the same cycle started again that your order is on hold due to technical issue. Till date i have no solution from them, i have my 27000 stuck, and 7000 yet to be refunded.I am frustrated with issue!!!

Bought a singers mixer n got delivery on31s July with cash on delivery facility.When i started using the mixer I found that there was a leakage from both the big jar and the motor, very disappointed, bought a lot of stuff from flipkart earlier and was happy with the products.Would be happy if you look into this matter at the earliest possible. Thankingyou faithfully Yours Susan Rocha 716, sataporio moira, bardez Goa

I purchased JBL headphones through flipkart. Within 2 days of receiving headphones I requested for refund as product was not good. Without any discussion vendor straightforward rejected my request. I was turned with deaf ears from Flipkart as well. I wrote and called Flipkart many times but they were least bothered to provide solution. I didn't received any response after writing to [protected]@flipkart.com .

Flipkart Order - OD[protected] was placed for 2 Kids Wear Items, instead they delivered undies. On reporting, they are asking for another 3-4 days for replacement of one of the 2 items ordered and for other they are saying it's out of stock. They are arranging for refund of the 2nd Item. My concern is that until, they are penalised they are not going to improve and keep on playing with Customers' time, money and trust. They know at the worst, they will refund the money or replace. But this incidence has spoiled kid's Birthday and have made it a mockery. Please look into the matter and take suitable corrective actions.

hi iam ravi i have ordered on ambrane tablet from flipkart, on 3rd july 2014, the date of deliver given to me was of 9th july 2014, on 7th july flipkart ekartl executive came to my office for delivery, i told i want delivery on 9th july he started abusing and cancelled my order, wrote mail to flipkart, but no reply, after calling customer care told to reorder the product that to delay and delivery, after opening the product found damaged and defective, again called customer care and wrote mail asking for replacement, on 18th flipkart send mail with request no that my product will be replaced on 21st july only lies no replacement again called customer service told and send mail again by flipkart on 24th it will be replaced again lies but no replacement, again called customer care told to cancell the order and ask for refund of money, wrote n no of mails taking me for ride past 15 days nor reverting back to my mail delay and delivery game flipkart is playing with me, only reply i get from customer service is we have forward your issue to the concern team they will get back to you god knows when that day will come, furstrated till waiting for my refund plzhelp

I bought a lenovo tab from flipkart ..after few months..there's some problem..i gone lenovo service centre and they said we cant repair ur product cause Ur service period has been expired and according to my bill i have 4 months left .it means flipkart sell old product.. Now i want solution...

I bought a Samsung Galaxy S4 from this site December last year. This product starts creating problem after 2 months of delivery. First time I manage the problem by going to customer care of samsung. But after few days again same problem is occurring. Next I bought Nokia 208 in April. This product also starts giving problem after 2 months. Next I bought Nokia XL 6 days ago. But on delivery its display is not working. All the products are worst and giving problems again and again.

Dear Sir/ Mam A very Warm Good Evening . This is Syed saif From Kanpur India. i am a regular customer of flipkart, last Year i Bought a Zotac Nvidia Gt 630 2 GB graphic card, but recently for some unknown reasons my graphic card is not working. So i call to your excutive and ask him for the nearest Service centres. i got the address and go there but they told me that the service centre has been shifted from another location. i called flipkart again they gave me the adress of lucknow, i went there and again i got the excuse that they are not taking graphic card the service centre is only for mother board.i still have one year warrenty left for my Graphic card but i dont understand what to do now no body is taking responcibilty, not the flipkart and the service centre. Plz advice what to do now.i hope that you will give me positive response Best Regards Syed Saif Mobile: +91 [protected] Email: [protected]@gmail.com

Regarding our order reference no. OD[protected] d 25/07/14 that we have received the Karbon A 50 Mobile whose Display Screen is Showing Half on Mobile on mode . Some time shows half or some time shows full . Therefore kindly i request you to replace this with another one as early as possible to enable us to do my work smoothly.

I returned an order of rs 1250 around. Flipkart said that the money is being credited to credit card back but its not credited. I sent 90+ mails to the customer support and around 40+ calls regarding this issue. They dont even care about that. ITS THE WORSE SITE WHO EAT USER'S MONEY. this happend thrice with me on returning my orders. Please check with the issue, i want to file a case against flipkart

HI i booked NIKEfootball shoes on FLIPKART.com, their delivery partner is not good when i tracked my order i found the product has been returned after many calls, which is not true i have been waiting for the product and for their call no one called but once a miss call was there when i was in namaz. MY Order ID: OD[protected].I want my parcel .

My Orders No OD[protected] & Order no OD[protected], Both were gifts and were delayed by more than 10 days . Even after Repeated complaint no one seem to be bothered about the same. I always got a false promise and without shame they keep defaulting on the promised dead line. I have the entire written mail of Delay. Both Case it was a gift for which I have paid Extra charge for the Gift Wrap and If a gift is not delivered on the time ( Birthdate ) then It has no use. I have lost my face in front of my relatives and its a loss of reputation .

To, Flipkart Customer Service Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India. I ordered a Xiaomi Mi 3 on the 22 July 2014 (Order Id: OD[protected]) and it was delivered the next day, i.e, 23 July 2014. However I wasn’t in the city when it reached. Now, on the 27 July 2014, I got a chance to finally open the phone. But I was greeted with a cracked display and a non-functioning touch screen on opening the phone. Meanwhile I had got to know through a friend that Loop Mobile wasn’t working on their new Mi 3 phone. The friend asked me for a favor by trying to troubleshoot the issue with their phone..with the help of Flipkart customer support. So I called the customer care and gave MY order number (because I didn’t have the friend’s order number) to see what was going on and to ensure that it was not something that was wrong with only that particular phone. However it started working just fine a day or two later. Now on the 27 July 2014 I register a complaint with Flipkart for this phone with the cracked display. I waited for 3 days until I got a call from a VERY unpleasant customer care guy from Flipkart. Now, what I’m told is that the phone cannot be replaced JUST because I hadn’t stated the fact when I had contacted Flipkart earlier (How am I supposed to state the fact when I hadn’t even opened the phone yet?). He went ahead to subtly imply that I was bluffing about the facts (no offence taken). Then I talked to one of the seniors who said that they’d go through the previous phone records to see if I was actually telling the truth and then they would get back. (Okay. I’m starting to take some offence now). By now, I’m really annoyed. But I keep my calm and wait for the next day believing that the customer care will actually be able to make at least some sense of the situation here. I got a call today and was told that I should have stated the fact of the phone being cracked when I first contacted Flipkart for the Loop Mobile issue (even though I hadn’t even been able to open my phone and the first call was just for the friend’s phone. I can also provide with their order number if you guys are really so suspicious). I had not been able to provide the CS with any information regarding the broken phone when I first contacted them. I could not even give them my IMEI. It was just a friend’s phone with Loop Mobile not working on it. I could not even have used my phone with the broken display and the non-functioning touch screen. It is still stuck at the first screen where I’m asked to select the language (but I cant thanks to the broken touch screen). I wasted a lot of time talking to the customer care executives who were really trying to be the Sherlocks of Flipkart and treating my earlier phone call as the conclusive evidence of me trying to extort from Flipkart, a 14k phone. It was of no help. Instead of helping the customer face the problem, they are simply and VERY CLEARLY trying to deny the customer a rightful replacement of a defective phone. It is extremely sad for a company, which has always been known to be the best in customer satisfaction in ecommerce. So here I am, with my broken phone, writing this letter with a positive hope that someone will actually understand this situation and help me get a replacement which I VERY CLEARLY deserve. I am not just going to settle with this kind of behavior from you guys. Just because I gave my order number and not my friend’s in order to seek technical support, you guys are jumping to conclusions and blindly blaming the customer here, which is a totally unprofessional approach for the customer care of a company as big as yours. I expect a prompt reply to this mail as the matters are no more petty and it is turning out to be a serious issue. And I’d be delighted and happy to be served by your customer care personnel who actually have some sense about how to talk to a customer. If I don't get best possible solution from your end I shall not refrain from taking this matter to the consumer forum and also take it onto the social media as I am left with no other choice. Thank you. Jaynish Shah

Hi, This mail is regarding price discrepancy of a product.I have ordered Philips Hair Removal July-26th and I paid *3595 INR* for the same (Order details is attached along with mail). However, The MRP of the same product is *2095 INR* only(PFA snapshot of price tag). This is unacceptable. I am feeling disappointed and cheated.I request you take this matter on priority and resolve the issue ASAP. Regards, Pankaj

i have order a sandisk drive through order no. OD [protected] Expected delivery time was aug, 2, 2014. Your representative called on 31 july and asked to collect the same. I was in office so asked him to wait half an hour or deliver on next day but he refused and returned parsel with comment that customer rejected the item. Order no. OD[protected] and shipments tracking id is WSRC[protected]. Pls do needful