Flipkart Complaints & Reviews

I ordered a GMAT Verbal review book from flipkart.It was pre-paid.After 2 days their site showed the status as delivered, but it wasnt.When i enquired to their custome care, they said they have initiated the complaint and it will take 5 days.But i needed the delivery in 2 days.The customer care were not able to promise anything more than that.As a customer i dont care about their internal processes. The worst part is they dont have any escalation matrix.Only customer care who doesnt have any kind of access/power to expedite things.This is complete fraud by Flipkart, they have taken the money and not delivered anything and moreso the status i see is DELIVERED.I had ordered a watch from Amazon and its much better than flipkart.The service is really good.I am switching over to Amazon from now.I never thought Flipkart service would get so bad.I ahve been ordering since last 2 years.I have to suffer a loss of 600 rs because of them.I am livid with Flipkart and i will never order anything from them.

I ordered Micromax Data card worth Rs 1140/- and was promised that it will be delivered by almost 9th August 2014. I got an SMS from Flipkart that the product will be delivered on 8th August 2014 before 7 PM. Though, it was not delivered and again I got an SMS Saying that it will be delivered on 9th August 2014 before 7 PM. Again the same thing happened and product was not delivered. Again I got a SMS that the product will be delivered on 10th August 2014 before 7 PM and again they failed to keep on their promise. For the last three days (8th August till 10th August) I was harassed by an SMS and I had to stayed at home for the whole in anticipating that product will be delivered and had to foregone some other valuable important work. First they didn’t keep on their promise on time delivery and secondly they keep on making false commitment by sending an SMS daily and saying that product will be delivered on so and so date. I will be obliged if you look into the matter and levy some heavy penalty on the company for making false commitment and harassing customers. Regards, Nikhil Saboo [protected]

Order ID -- OD[protected] Order Date - 31-July-2014 With reference to the above order in Flipkart, I ordered "Foster blue synthetic leather casual brown shoe of size 8". But, I received a different shoe with different size(7). Also my order date is mentioned on 8th july 2014 but i received it on today(11th july 2014). Also we have noticed that the order id and order date in invoice is stricked out using marker which is not visible to us and also noticed that is not a regular flipkart pakage the seal is missing. I hereby attached a photo proof for the ordered shoe and my received shoe. Pls find the attachment. I need a justice for the order. P.S: [protected]@gmail.com [protected]

Sir, I have ordered one no. shoe, size:10. But i have received very less size ( size:40 ). So not at all matching. Please replace the shoe with correct size:10. My Order id:OD[protected], dtd.[protected]. Regards V Rama rao [protected] Qtr.No.A-32, BHPV Town ship Visakhapatnam 530012

Dear Team I have placed below mentioned order on 5th August 2014, its was Rakhi, which was suppose to send on 9th August 2014(suppose to be delivered before Raksha Bandhan, 10th August 2014), till date Rakhi is not been delivered. Order Details:OD[protected] Its total customer harassment, only reason i have booked from flip kart was as delivery date was showing on 9th August 2014, else i would have chosen Amazon as its far more better that flip kart. 1) Worst Customer services on helpline number- on Saturday(9th August 2014), first time when called Flipkart Customer Care, there was no proper response from customer care executive and they told me that the order would be delivered by 7pm definitely but it was not done.On the 11th again tried second time i got response from customer care executive that the order would be delivered by 13th august 1.30 pm. I have made full payment and my sisters had to go without their Rakhi gifts for no fault of theirs but mine for choosing and trusting Flipkart. I dont want to cancel my order because I dont know how long they would take to refund the money. This has caused me great mental anguish Sunil Ahuja

I ordered for a shoe on 2nd of August 2014, it should have been delivered in a day or two without any delay. I in fact asked your executive to get it delivered as early as possible as I required it on urgent basis but it is 10th August today and it still hasn't reached me. What a shame to have such lethargic service! Highly disappointed!!!

I Have purchased a mobile Xiaomi mi3 on flipkart.com through Internet banking on 5th August. Order Details Order ID: OD[protected] (1 Item) Seller: WS Retail Order Date: 5 August, 2014 Amount Paid:Rs. 13999 through Net banking.very next day i have recieved one email saying that customer had cancelled the order which i NEVER did. i called customer service for several times and they stated, There was a technical issue and has been Resolved. and delivered as scheduled. on 8th aug courier guy called me and asked for the location and promised to deliver before lunch, meanwhile flipkart had sent one email not to deliver. i dont understand what kind of customer care flipkart is running. Please try to resolve the issue if any of flipkart representative come across this complaint.

I Have purchased a mobile Xiaomi mi3 on flipkart.com through Internet banking on 5th August. Order Details Order ID: OD[protected] (1 Item) Seller: WS Retail Order Date: 5 August, 2014 Amount Paid:Rs. 13999 through Net banking.very next day i have recieved one email saying that customer had cancelled the order which i NEVER did. i called customer service for several times and they stated, There was a technical issue and has been Resolved. and delivered as scheduled. on 8th aug courier guy called me and asked for the location and promised to deliver before lunch, meanwhile flipkart had sent one email not to deliver. i dont understand what kind of customer care flipkart is running.

Please try to resolve the issue if any of flipkart representative come across this complaint.

Dear Team I have placed below mentioned order on 4th August 2014, its was Rakhi, which was suppose to send on 9th August 2014(suppose to be delivered before Raksha Bandhan, 10th August 2014), till date Rakhi is not been delivered. Order Details: OD[protected] mobile number of Delivery person was switch off on Thursday (7th August 2014)and Friday(8th august 2014), on Saturday (9th august 2014 )when called the Delivery person he told that reason for delay was that order has been misplaced. Its total customer harassment, only reason i have booked from flip kart was as delivery date was showing on 9th August 2014, else i would have chosen Amazon as its far more better that flip kart. 1) Worst Customer services on helpline number- on Saturday(9th August 2014), first time when called Flipkart Customer Care, there was no proper response from customer care executive and they kept me on hold for long, when again tried second time i got response from customer care executive that either cancel your order or else it will be take 3 to 4 more days to deliver the order. Regards Nishika Singh

BE WARY about buying any of the MOTO phones from Flipkart. I a, a regular buyer from Flipkart but did not have the experience of "returning/exchanging" something until this time. Last month, I got a Moto E and a Moto G phone from them. The less expensive Moto G has an issue with a black line showing up on the screen that was not obvious before in a dark background. I called up customer services and spoke to Nadeem Pasha who gave me the rounds of their policies saying I should called yesterday. Next, I called again and spoke to a helpful guy Ashok, who set up a call with ARINDAM CHATTERJEE, a manager of sorts. Arindam again gave me the rounds about the policies. Given the business I have given these guys, I dont expect to be treated like this for a legitimate reason and a faulty product that Flipkart is the exclusive seller for. At the end of the day, Amazon would probably take the product back no questions asked and would give better service. I am sad to say that after speaking to Arindam, I am going to take my business elsewhere.

Hey there,

I purchased MOTO E from flipkart on 30th July. I always appreciated flipkart for it's excellent service & on time delivery. Although it was working fine for a month, it stopped working(Speakers not working all of a sudden) after a month unfortunately. I just crossed 30 day time limit. But when I called the customer care, they are not ready to replace the phone ( It is pretty CLEAR THAT FLIPKART DELIVERED A FAULTY PRODUCT). They provided contact details of Moto service center which is nothing but pathetic. Flipkart which was awesome is now aweful ( After it crossed 1$ dollar revenue) .
They clearly cheated me. I want justice for the money which I've spent and I want my phone to be replaced.


Thanks,
Govind

i have ordered a moto E phone by 09/08/2014 early morning at 8 o clock, i have paid 140 rs. extra for express delivery. my order no. is OD[protected]. i track my order whole day beecause its a gift. and must be delivered by 09/08/2014 but i dont get any update after 4:49 when my order is in munirka. so any body please tell me where my order. and which time it will be deliver to me... AND HERE I ATTACHED A SCREEN SHOT OF SAME DAY DELIVERY. Dinesh Sindwani IIT Delhi

I am Beerendra, purchase a mobile Xiaomi mi3 on flipkart.com through Internet banking on 5th August. Order Details Order ID: OD[protected] (1 Item) Seller: WS Retail Order Date: 5 August, 2014 5:36 PM Amount Paid:Rs. 13999 through Net banking They guys told me your complete order will be delivered by Aug 08, 2014. but till 9th August no any information i got through flipkart. When i gave a complain on website for delivery delay they mailed me and told unforeseen transit related issue. I had also call to flipkart customer care they guys told me our courier partner on the leave but they give a number [protected] and manipulate me. When i called this number a lady tell me he had received 2 pin code of my address and told me after 48 our you will get your order. I am very disappoint from flipkart service because i want to give this mobile to my sister on 10 august as a gift of Rakshabandhan but i can't give.

Hello, This complain is regarding flipkart.com. I ordered a Moto G phone and the charger for the same was not working. When i complained about the same, they told me that they will refund me 450 Rs. instead of replacing it. I refused for the same as it was just 8 days since i purchased the phone. Then they sent me a mail that are going to give me a samsung charger which is adaptable to my phone. This is really shameful. I would request you to take this matter in consideration.

HI team, I have bought MOTO E handset in last week of June 2014. However, the charger has become defective since last 4 days. I suspect there is hardware issue in that.How can charger became non functioning in this minute span? Who bears the responsibility for this? Kindly take up with the Flipkart and take the immediate action regarding the same. Regards, Akshat Kambli akshat.[protected]@gmail.com [protected]

I have placed an order for HTC Desire 210 vide order no OD[protected] dated 04.08.2014, and the commitment date for shipment was 07.08.2014. Day after I placed the order, I got a message, from ekart logistics that shipment will be delivered to you today ie. 05.08.2014, but not delivered. Then again I got the message that “ we tried to deliver your flipkart.com shipment today. as per your instructions delivery will be reattempted” and I didn't give any such instruction. Then again this thing happen on 06.08.2014. On 07.08.2014, which is a last day of your commitment time, in noon, I got the message due to vehicle breakdown, shipment could not be delivered, then again message came, your shipment will be delivered today before 7 pm . I talked to the customer executives, regarding all such messages, and they assure me that I will get the shipment by today. I need the shipment today, due to urgency I requested your customer executives please delivered it today, or gave me the address of logistics, I will pick the shipment myself, as I really need it today. For this I talked to you customer executives at 14:30 p.m and again for confirmation at 18.:30 pm and then 19:10 pm and even on 21:00 Pm and request to them please deliver the shipment today and every time they assure me, mam your complaint is filed and we are working on it. And every time I trusted them. But i didnt get the shipment. And on 08.08.2014, i called the customer care executives, they said it is impossible to deliver today. And i got the message from ekart logistics that " we regret to inform that your flipkart.com could not be delivered as your phone was unreachable. It seem like they are playing game with me today as on special request, they are not taking my shipment seriously and ultimately blaming me that i am not reachable. And I also want to file an complaint against e kart logistics, as they are updating on track shipment wrong and false information. According to them I didn't response, but how could I response, because I didn't receive any call from them. Even I didn't give any instructions for rescheduling. Due to non delivery of shipment, I suffered a loss as I required it urgently. Kindly take necessary action against Flipkart, Customer care Executives and E kart Logistics for misguiding the customer and updating wrong and false information and unnecessary blaming the customer.

Dear Flipkart Team, On Monday I got my Blackberry Z3 phone ordered on your site, But phone packing is out and looking very shabby. Paste being used for pasting is visible on the main screen. This is really very frustrating and bad consumer experience, Request concern to exchange my phone at the earliest. Regards, Vipul Bhardwaj [protected]

My order details are stated below: Order ID: OD[protected] (2 Items) Seller: WS Retail Order Date: 4 August, 2014 10:57 AM Amount Paid: Rs. 13998 through Cash on delivery after completion of the order it was stated "Your complete order will be delivered by Aug 07, 2014". But, till date I haven't receive my order and on contacting customer care executive I am not getting satisfying solution moreover, they are blaming me for not receiving their calls (no calls came from there side), infact, I had called them many times and they are always giving non-satisfying answers and different executives have different reasons. I had hopes from flipkart for best delivery, but with this experience I am very much disappointed and more over I will not be able to gift my sisters on Rakhi. This has saddened me alot and I will further not order anything from Flipkart and would not suggest Flipkart to my close ones as well.

Flip kart is very very irresponsible. I ordered a mobile phone on 31st Jul 2014 and they gave me the delivery date 5th Aug 2014 . but i did not get the product yet and they are giving me the new date 9th Aug 2014, But i am in doubt that they will deliver to that date. Also when i contact them their customer support executive are also very rude and they dont give the exact answer to your query. I dont recommend this site to buy any product because their service is worst. Ashish Gupta

Dell Vostro 2420 Laptop was delivered to me on 30th Jul'14 . When i opened the laptop and checked same, the laptop was not charging at all. The product was delivered on Cash On Delivery . 1. We checked laptop at very moment and asked the delivery person to take it back. He refused and asked to take it back. 2. At the same moment we initiated a return of product online. They give date 1st August 2:30 PM to resolve the issue . But nothing happened . After such long wait i contacted them and asked them to provide resolution. They said, they will make sure it will happen on Saturday(2nd) morning . But again on saturday morning, i need to contact them repeatedly for a call back from technical Team. Then call back came, and lady rejected the request to return out of haste. I again talked them, they said we cannot replace the laptop till dell engineer come and visit same .This was wiered that a new laptop being sent defective need a check from the dell side, But agreed to same . 3. She sent out the mail for details of laptop, I sent all details to lady by mail by sunday . She promised to have a SLA of 72 hrs to make the dell engineer visit regarding same . But till Thurday no one visited . Upon enquiring the lady had updated the comment on the issue that laptop is ok, but the customer need to make a return . Please help to return the laptop, as they take the money and gave a defective product to us . This is real cheating with us.