Flipkart Complaints & Reviews

I ordered a product(Sony NWZ-B173F 4 GB MP3 Player) with Order-ID : OD[protected] at COD. I received the product and paid Rs.4090/--- to Flipkart. When I opened the product, it was found that wrong product (different version of the product) was sent. I immediately returned the product(on the next day). Since then(about a month) I am trying to get the refund; I have update my bank account details to cs two times and the in the last conversation with CS they are unable to trace my account details. Yesterday CS has sent me a declaration form; I have filled it up and attached the scan copy along with PAN card copy. I have received no acknowledgement of this mail so far. I was a regular customer of Flipkart, but this single incident of refund has frustrated me like anything. I hope this message will help me getting the refund at the earliest. email : [protected]@rediffmail.com mobile : [protected]

Hi, my order no OD[protected], I'm using the phone from 10 days. Good phone but I'm facing the signal problem. i am using Airtel. I have changed the SIM in my old LG phone. Signal is good. SO that i have confirmed the problem of lenovo P780. kindly resolve the problem. my ph no: [protected].

I ordered Moto E mobile phone on 12/06/2014 which was supposed to be delivered by 16/062014.
When it was not delivered to me by that time I checked website for tracking details and to my surprise there status was mentioned as "shipment returned as cosignee was not available".
I didn't receive any call/SMS/mail about the delivery from either flipkart or its courier partner then how can I believe that you really made an attempt to deliver the product.
When I contacted the customer care about it, they promised that it will get deliver in next 24 hours but again they failed to do so. Then I called flipkart care again and explained everything, again I was promised that it will get deliver in next 24 hours. My request reference ID is[protected] which is for delivery attempt to me made again.
But this time, to my surprise, by the end o the day they cancelled the order and the worst part is that they have put status as "SHIPMENT CANCELLED BY USER".
This was not expected from a trusted brand like Flipkart. From last 4 days I am wasting my time because of this order and suddenly it was cancelled by Flipkart. Also I never requested to cancel the order, hoe can you simply put the status like this.
I need an explanation about this and how you are going to compensate me as I have already paid for this product.

Order ID is: OD[protected]. I have purchased a mobile(Nokia X Green) on 07/05/2014. For the past few days there seems to some problem with this mobile it is automatically dialing some random numbers without our knowledge when the phone is in charging(Seems like some software problem). I am getting sick of this phone and i want to "Replace" my mobile. So I had sent a request to flipkart on 03/06/2014(Which is with in 30 days). But yet I don't received any reply from FLIPKART_CUSTOMER SERVICE regarding my replacement of mobile. Its waste of my money and time.

Hi, I am Pravallika, I have ordered Moto G mobile on March 4th, 2014, and I got the item delivered on 7th March. I have a complaint regarding the product, as after one month the ear phones are not working. I have been calling to the flipkart customer care, no one is responding. My Order ID: OD[protected] Please solve my issue as soon as possible. Pravallika Bojugu [protected] Trainee Software Engineer, Saggezza India PVT Ltd, 8E, 8th floor IIT Madras Research Park, Kanagam Road, Taramani Chennai, Tamil Nadu - 600113

I have ordered the case of Amzer for my Moto g mobile phone of Rs. 505/-. The slot for speaker in the case is on the wrong place as it was displayed on the flipkart website. I want the replacement for my case. The slot for speaker is on the right hand side instead of it actually it should be on the left hand side. I look forward for the immediate and positive action towards my complain.

Bought a Moto X phone from FLIPKART in April 2014 and now its developing cracks from the side panel (these cracks are not due to fall or mishandling) well within the warranty period of 1 year. many people are facing a similar problem on the same and there are many websites and blogs complaining about the same. for eg. https://forums.motorola.com/posts/83eb1c001a how can motorola deny to take the phone and not repair if its in warranty. now the motorola service guys reply that the back panel is not in warranty!! is it about the backpanel or is it about the malfunctioning of the electronics inside which is developing the cracks. on contacting the Regional Manager number they have taken the complaint but said will get back to me in a day or so. i sincerely feel FLIPKART has to hold MOTOROLA and question about the problem because this is like cheating with the consumers who buy products from the seller and deny them service. S G infotech Borivlai service centre is handling the complaint. regards, [protected]@hotmail.com

Hi Got my product Nokia Lumia 1320, order id :OD[protected] FEW MINS back . As i read in one of the review of overheating, I am another victim of overheating issue when I switch on my camera. Surprising how can defected products getting delivered to so many. We all would be jobless sooner if image of flipkart gets tarnished to such an extent. I have also filed online complain, There is some serious wrong on WS Retail providing duplicate product. Also FREE NOKIA TEST CODES are all disabled at this device what does this indicates??? I have already updated Mr. Sachin Bansal, Ms Neha Gupta on this . I don’t want image of Flipkart getting tarnished. I request to take action asap

I bought the product Symphony Kaizen Jr air cooler from flipkart. I got it delivered by the exact date. But the product is faulty. Below are the complaints 1) Blower doesn't uniformly deliver air.Exactly speaking air flow is from left side of the blower only. 2)Water level indicator is not working. 3)Description of the product from flipkart is fake.As mentioned in the flipkart specification the air delivery is 1000 cubic mtr, but it is not even upto 100 cubic mtr. 4)The cooler doesn't satisfy its basic need.It is not cooling the air around. I am totally disappointed with the product as well as flipkart.I totally lost my confidence in online purchase just because as if i got cheated.

Hi many Name is Sobhit Singh and I placed an order details is Order ID - OD[protected]) for ‘Exilient HP G42 G62 G72 9 Cell Laptop Battery (5800 mAh).and at the delivery time, I take an different product so I returned the product and mailed the costumer care about money back but from last month only mail received not my money.

I have placed an refund request for my GOOGLE NEXUS 5 MOBILE and the details are below:

Order ID: OD[protected]
Seller: WS Retail
Order Date: 19 May, 2014 6:13 PM

They send an executive to pick the phone but at that time I am not available at home and my parents are there and they deny to refund the product as they do not have the information to refund the product to any executive.
The executive give its mobile number([protected]) to my parents in case if i want to return the product and on
10th June 2014 I call on the same mobile number([protected]) and ask to pick the mobile/refund the product the executive told me that he will come in the evening to pick up the product.In the evening around 5.00 pm the executive come to my house and told me that he did not have acknowledgement slip and i refund the product without taking the acknowledgement slip and he told me that within 3-4 hrs a message will come on my mobile number for the product refund and within 24hrs your amount will get refunded, but from the next day the executives mobile number([protected]) is switched off and when i am calling to FLIPKART to know the status of my refund they will say that we did not received the product till now.

Kindly please help me regarding the fradulent cause by the flipkart executive.
As Flipkart is a big organization and if this kind of fraudulent is happening than its a big problem for flipkart.
Please contact me on my email id : amitshokeen.[protected]@gmail.com and in case if you need anything else email me on this email regarding the same.

Name : Amit Shokeen
Email id : amitshokeen.[protected]@gmail.com

I have purchased nokia xl on 08/06/2014. sim card slot where we put simcard is very tight, thats damage my 2 SIM CARDs. I went to NOKIA CARE Behind inorbit mall VASHI & request to change the sim card slot they refused & told this mobile is not in warrenty please help me my second mobile no.[protected]

My Flipkart delivery awb [protected] and ID: S47483708 was to be delivered on my office address i.e. Jharna Shrivastava Sparta Infotech Ltd. plot n. 34, 35 Noida Special Economic Zone Noida A delivery man (Mobile no. [protected]) came to deliver it on 17 June 2014 at 5:20 outside the gate of Noida Special Economic Zone. But since my office time is till 5:15 only so i couldn't receive the courier and told him to come today. I called him twice today to remind about my courier. Then he was not ready to come to deliver the courier tothe delivery address mentioned above. Then when i went to Gate N0. 1 of Noida Special Economic Zone where he was standing he said that he is not carrying my courier today. So I asked him to bring it after some time today then he started talking to me rudely and shouted at me. This is not the way to handle your customers. This is ridiculous. Please take care of my delivery or otherwise i will move to higher level. Regards, Jharna Shrivastava Ph no. [protected]

I orderd Moto E Mobile (Order ID OD[protected] ) through flipkart on 11/06/14 and they shipped the same on 12/06/14 to Ernakulam. As per their message and tracking id the item reached on their ernakulam hub on 17/06/14 but they didn't deliver the item to me even on 18/06/14 and i am still waiting for my product.

I orderd Moto E Mobile through flipkart on 11/06/14 and they shipped the same on 12/06/14 to Ernakulam. As per their message and tracking id the item reached on their ernakulam hub on 17/06/14 but they didn't deliver the item to me even on 18/06/14 and i am still waiting for my product. I wonder how these people can run a business by harassing their own customers. I am totally fed up with flipkart and ekart logistics. They even dont have manners to reply to my mails or to contact me through phone

Receiver of calls from the other end are complaining that he/she can't hear my voice properly. There is a constant humming sound while talking. Kindly look after the matter and either get the set replaced or do the needful as soon as possible. It has been hardly a week that I've received the new set from Flipkart.

Dear Sir, I have purchased four MOTO-G mobiles with order numbers : OD[protected], OD[protected], OD[protected], OD[protected]. Out of these four mobiles, screen & display damaged for 2 mobiles when they felled down from 2-3 feet height. And one mobile is having lots of software issues. Only 1 mobile I did not face any issues and it is working fine. When I have called Flipkart to enquire if there is any chance of replacement, they replied saying it is not replaceable. To repaire the screen & display, it is costing me around Rs 5500/-. Around 45 days back, I have submitted the mobiles an authorised service center in Hyderabad. They have not yet repaired the mobiles. I am surprised how the screen is damaged when felled from 2-3 feet height. Whereas MOTO G adds are showing that screen is very durable and it will not break so easily. Moreover service also very poor as they have not repaired even after 45 days time. This is really frustating me...I feel I made big mistake by choosing MOTO-G as they are not ready to replace the mobiles and service centers are not providing proper service. May be this is my last purchase of MOTOROLA mobiles. I am making this complaint with little hope of you may take some action to resolve the issue. Thanks & Regards, Vishnuvardhan Reddy

This was my first purchase from Flipkart and it was very disheartening and pathetic service and feed back which i have got. i have ordered for the Pendrive- Sony Micro Vault Tiny USBM8GM/W 8 GB Pen Drive white and the product which i got is SONY Micro Vault 8 GB Pen drive USM8GR/WZ - different model. i have arranged for the pick up and asked the Flip Kart customer care to deliver the right product which i have ordered.

But unfortunately beyond my thinking second time also the same product is delivered to me..

My order id is OD [protected]. I am attaching the photograph for the correct product which i have ordered and the product which i have received after the second complaint.

This is not expected from a branded online company as it can be expected for the first time but second time also the same thing happend. And above all i have been delivered a product of Rs 265 while i have ordered for Rs 357.

Either the seller ( WS RETAIL) is not so much educated to send the correct product or the Flipkart people doesnot check before the Item is send for disptach. or we can say poor QUALITY CHECK before the DISPATCH. Such a pathetic service from Flipkart is not expected. Kindly compensate me for the same, because your poor quality of service leads to wastage of my time and money both.

KINDLY EDUCATE THE SELLER ATLEAST AND MAKE YOUR QUALITY TEAM STRONG TO AVOID SUCH CUSTOMER COMPLAINTS...

Hope the above email will be addressed by someone..

Hi I purchased online from flipkart the product "Envie Ritz Charger + 4 x AA Infinite Alkaline, Ni-Mh Rechargeable Batteries" on May 19, 2014. Received the item on May 23, 2014. As the item was damaged, I returned the product on the very same day. After that there was no enquiry about the product. Then I called to the customer care to replace it on June 3, 2014. Then they have told me to give the refund without asking about the status of the item. I told them once I received the refund, please pick the item from me. However, as per there conditions, they called me last saturday June 14, 2014 saying that first they will pick up and then refund. I agreed for that also. Still, there is no body to pick the item and there is no refund. I don't know why are u people are behaving like that.I was a regular customer of the flipkart. And I have purchased so many items from flipkart. And this is the 2nd time I received damaged item. The first time I got a damaged "Maybelline Clear Glow All In One Fairness Compact Powder Compact - 9 g" and it was replaced nicely. This time I don't now why flipkart is taking such a long time. Its my humble request to please replace that item with a new one. I want to be a reugular customer of you. Hope you will take it in urgent consideration. Thanks and regards Dipika

I Ordered Nokia Lumia 625 on 11th June 2014 and the expected date of delivery is 14th June.Today is 16th June but I didn't recieved the product yet and I am getting bull answers from the customer care executives.I got a response that they are unable to track the status online because of the system error.If you guys don't know what to answer please tell us that you guys don't know the cause and please don't give false statements to the customers. I am really frustrated by the way you guys treat customers.I have been put on hold for almost 10 minutes and no proper response from you guys. I want to know when I will get my product?? If it is going to get delayed please update via email that it will be delayed