[Resolved]  Freecharge Payment Technologies / Freecharge.in — money deducted twice

Address:Mumbai City, Maharashtra, 560019
Website:www.freecharge.in

Hi freecharge,

An amount of inr 53 has been deducted for airtel recharge twice instead of once. While the account transactions in freecharge says 1 transaction as successful and the other as unsuccessful.
Please find the transaction details provided by my bank :

Ccavenue-ccael2iyw807-101

Please make sure that my amount is refunded. I've recharged through freecharge only.

Regards
Latha n
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Jan 10, 2018
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Thank you for writing in!

We understand that you require assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

To address your concern, kindly provide the following details.

1. Email ID registered with FreeCharge
2. Recharged Number
3. Order ID
4. Date of transaction
5. Recharge amount

Appreciate your co-operation.

Do write to us on [protected]@frrecharge.com for more details on the same in order for us to assist you further on the same.

Happy FreeCharging,
Customer Success Team
Dec 14, 2017
Deepa bhandari's response
Email id registered with freecharge- [protected]@gmail.com
recharge no- [protected]
Specific order id- FCDA[protected]
Date of transection- 30 Nov 2017
Recharge amount - 315
Phone no[protected]

Now I will never use freecharge app
This aap is totally [censored]...where is my 315 rs. What I will do now...please tell me...tell me when my TV get recharge

Complaint comments 

Comments

I paid an electricity bill on freecharge app by msedcl.
the cash of RS 1480 was credited by my account bt the bill was not paid.
the transaction was done on 1 December 2017.
I request freecharge app to please refund my money back.
Email id registered with freecharge- [protected]@gmail.com
Vc no- [protected]
Specific order id- FCDA[protected]
Date of transection- 30 Nov 2017
Recharge amount - 315
Phone no[protected]

Now I will never use freecharge app
This aap is totally fake...where is my 315 rs

Sir maine ek 50 rs ka rc kiya .Rc ho gya bt caahback nhi mila.offer tha ki 100%. Cash back plz help me.
Maine free charge ke dwara rc kiya tha.
My no is [protected]
I have done one transection for jabong through freecharge but then due to bad quality of product i returned that product and refund was initiated on 8 dec but I still have not received my refund amount. 5 working days has already been passed away.

Order Id_ [protected]_1

(PG ID: CCAEL1ANB180, PG Name:cca).

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    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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