Submit a Complaint
Claimed

Garena Complaints & Reviews

www.garena.sg
1
Updated: Apr 5, 2026
Complaints 12390
Resolved
811
Unresolved
11579
Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Games
Garena

Garena reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Bikash98
Oct 28, 2023
Report
Copy

My ID Was suspended When I Was Playing The Game, I Have done something wrong & You Have Suspended My Account. I Will never Used any glitch or hack, it's my last mistake. you can check my KD, headshot rate I'm a normal player, please check once my account & Give me a chance.

This is my Humble Request to Free Fire Team To Unban My Account.
My uid-[protected]
In game name-BIKASHGod
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    smandal254
    Oct 28, 2023
    Oct 28, 2023
    This thread was updated on Oct 28, 2023
    Report
    Copy

    Address: [email protected]

    I did not use Heck. Please return my account.

    Free Fire UID: [protected]

    Game Name: smandalazent
    View replies
    Hallo free fire team
    My id suspend.I us aim bot in my id.
    please 😭😭 unban my id.
    Uid -[protected]
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      Harbhajan Preet
      Oct 28, 2023
      Oct 30, 2023
      This thread was updated on Oct 30, 2023
      Resolved
      Report
      Copy
      Resolved

      Address: Himachal
      Website: Hallo free fire team My id ban I us aim bot in my id. please 😭😭 unban my id. Uid -2517217989

      Hallo free fire team
      My id ban I us aim bot in my id.
      please 😭😭 unban my id.
      Uid -[protected]
      Oct 28, 2023
      Complaint marked as Resolved 
      Hallo free fire team My id ban I us aim bot in my id. please 😭😭 unban my id. Uid -2517217989
      View replies
      Hello Dear Garena Free fire, . please unban my I’d I use (skin tools) injector please unban my fre fire account I’d[[protected]] once unbanned my free "spending waste my money* please unban my free fire account please, please,

      Using illegal mods or hacks

      I HOPE YOU UNBAN MY FREE FIRE ACCOUNT “”””I LOVE FREE FIRE GIVE ME A CHANCE””” GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD- PARTY APPLICATION AND ANY HACK PLEASE

      UNSUSPEND MY ACCOUNT:)[protected]]

      My ID was suspended when was playing the Game, I Haven't Done Anything wrong And Am Sure That I Have Followed Your Rules Of Conduct, And Am Sure That My Mistake You Have suspended My Account For No Valid Reason, You can check My KD Headshot rate

      l Am Normal player, please check once my
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        E
        extrinsic
        Oct 28, 2023
        Report
        Copy

        Dear free fire team.
        Sir recently my free fire account have been suspended i actually do know why because i was playing fair. maybe accidentally or mistakenly i may have done anything wrong or against your rules. I'm apologizing for what i have done. So suspending my account permanently is not good for me as i am an old player i should deserve another chance. Kindly give me another chance so that i can play the game fairly.
        Please sir i request you to unban my id.
        i deserve another chance I'm playing since 5 years

        My uid :[protected]
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bikash98
          Oct 27, 2023
          Report
          Copy

          My ID Was suspended When I Was Playing The Game, I Have done something wrong & You Have Suspended My Account. I Will never Used any glitch or hack, it's my last mistake. you can check my KD, headshot rate I'm a normal player, please check once my account & Give me a chance.

          This is my Humble Request to Free Fire Team To Unban My Account.
          My uid -[protected]
          In game name-BIKASHGod
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            S deu
            Oct 27, 2023
            Report
            Copy

            Address: Singapore

            My dear garena,
            I had reported that my account has been suspend but now I can't login my account through coustomer care to look my request
            Id[protected]
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              [email protected]
              Oct 27, 2023
              Report
              Copy

              Address: 1 FUSIONOPOLIS PLACE, 17-10, GALAXIS, Singapore
              Website: 1 FUSIONOPOLIS PLACE, 17-10, GALAXIS, Singapore

              Hello sir Dear Garenafree fire, . please unban my I'd I use hack injector just for fun please unban my fre fire account I'd([[[[protected]
              ]]]) once unbanned my free fire account in future I never used any hack I spend almost 10.000 BDT its my hobby I'd am also belong to a poor family please unban my free fire account please, please, AAAGG!

              HOPE YOU UNBAN MY FREE FIRE ACCOUNT

              "I LOVE FREE FIRE GIVE ME A CHANCE"""

              GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND ANY HACK PLEASE UNSUSPEND MY ACCOUNT Uid:[[protected]]

              In game name: SUMIT FF

              Level:60

              Email

              [[protected]@gmail.com

              I'm waiting
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                [email protected]
                Oct 27, 2023
                Report
                Copy

                Address: 1 FUSIONOPOLIS PLACE, 17-10, GALAXIS, Singapore

                Hello sir Dear Garenafree fire, . please unban my I'd I use hack injector just for fun please unban my fre fire account I'd([[[[protected]]]]) once unbanned my free fire account in future I never used any hack I spend almost 10.000 BDT its my hobby I'd am also belong to a poor family please unban my free fire account please, please, AAAGG!

                HOPE YOU UNBAN MY FREE FIRE ACCOUNT

                "I LOVE FREE FIRE GIVE ME A CHANCE"""

                GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND ANY HACK PLEASE UNSUSPEND MY ACCOUNT Uid:[[protected]]

                In game name: SUMIT FF

                Level:60

                Email

                [[protected]@gmail.com

                I'm waiting
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Adil m halli
                  Oct 27, 2023
                  Report
                  Copy

                  Address: Singapore

                  My id is banned because of my mistake I am sorry garena please unban my id uid [protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Hey Shofiq SB
                    Oct 27, 2023
                    Report
                    Copy

                    Address: [email protected]

                    Hello, Team Garena Free Fire,
                    With due respect and humble submission I would like to inform you that, My Id was Suspended When I was playing The Game, I Haven't Done anything Wrong and I am Sure that I have followed your Rules of conduct, And I am also Sure that By Mistake you have suspended My Account for No Valid Reason, This is my Humble Request to Free Fire Team to Unban My Account.
                    Country :Bangladesh
                    Player Name:GNS FOYSAL
                    Player UID:[protected]
                    Like :17668
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      Hey Shofiq SB
                      Oct 27, 2023
                      Report
                      Copy

                      Address: [email protected]

                      Hello, Team Garena Free Fire,
                      With due respect and humble submission I would like to inform you that, My Id was Suspended When I was playing The Game, I Haven't Done anything Wrong and I am Sure that I have followed your Rules of conduct, And I am also Sure that By Mistake you have suspended My Account for No Valid Reason, This is my Humble Request to Free Fire Team to Unban My Account.

                      Cuntry:Bangladesh

                      Player Name:GNS FOYSAL

                      Player UID:[protected]
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        G
                        Govind waskela
                        Oct 27, 2023
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Vasali-3

                        Hello Garena,
                        Hello Sir, my name is Govind waskela. I'm using free fire have been last 2 YEARS, my account has been suspended.

                        4 days ago I'm playing a cs rank match... in that match I'm killed by a hacker(speed hacker).

                        But I can't control my angry... I'm tried to download a config file... at last its working... I got a config file...I'm using training ground in 1 match... I knew it is illegal... then I'm uninstall the config... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

                        Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is, GOVIND DADA? my user ID is:[[protected])

                        Please give me my last chance... I Love Free Fire...
                        Please give me a last chance sir,

                        Nickname
                        GOVIND DADA?
                        user ID([protected])

                        Please sir, extremely sorry, Iam don't use config please, please give my I'd sir🥺. Please last and final chance 🥺, . Trust me sir🙏🙏🙏🙏🙏🙏🙏🙏ðŸ�...⇄ VERY SORRY SIR, last chance 🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺...⇄ iam say true🥺🥺🥺🥺
                        Oct 27, 2023
                        Complaint marked as Resolved 
                        Hello Garena, Hello Sir, my name is Govind I'm using free fire have been last 2 YEARS, my account has been suspended. 4 days ago I'm playing a cs rank match... in that match I'm killed by a hacker(speed hacker). But I can't control my angry... I'm tried to download a config file... at last its working... I got a config file...I'm using training ground in 1 match... I knew it is illegal... then I'm uninstall the config... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended. Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is, GOVIND DADA? my user ID is:[[protected]) Please give me my last chance... I Love Free Fire... Please give me a last chance sir, Nickname GOVIND DADA? user ID([protected]) Please sir, extremely sorry, Iam don't use config please, please give my I'd sir🥺. Please last and final chance 🥺, . Trust me sir🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏�...⇄ VERY SORRY SIR, last chance 🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺 iam say true🥺🥺🥺🥺
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Govind waskela
                          Oct 27, 2023
                          Report
                          Copy

                          Address: Vasali-3

                          Hii garena i am Govind waskela and i only played free fire for mostly some days and the last date when i played free fire was 4:11:2019 and on that date when i opened free fire and then i click on start game it was showing that {the account has been suspended}and i have only login with my guest mode so why my account is suspended i am not a hacker or a bug so i request you to please give me my suspended account back i would be very faithful to you. My free id is :[protected] and my guild name is pro king thank you
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Ã
                            Ãløñê Løvèr
                            Oct 26, 2023
                            Report
                            Copy

                            Address: Sikkim india

                            My account was suspended..i using some hack config may it goes free fire against community .I I'm really sorry using hack config please give me back my suspended my account [protected] please give me my account back 🙏🙏🙏🙏🙏
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Á
                              Ꮇʀ᭄VIPUL
                              Oct 26, 2023
                              Report
                              Copy

                              Address: Anand, Gujarat, India

                              Hi garena freefire i am from india,
                              I am play freefire more than 2 year's, and my game level is 62 and 3500+ likes, so i am talk to suspend my freefire account on 3rd april on evening.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[[protected]], game name Ꮇʀ᭄VIPUL
                              My email I'd is ([protected]@gmail.com)
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                U
                                uzzal@
                                Oct 26, 2023
                                Report
                                Copy

                                Address: Bangladesh, Barishal

                                Hi garena freefire i am from Bangladesh, I am play freefire more than 5 year's, and my game level is 74 and 23000+ likes, so i am talk to suspend my freefire account on 13 may 2023 on Night.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd= [[protected]], game name= .ABHI.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  F
                                  FfMahendran K
                                  Oct 26, 2023
                                  Report
                                  Copy

                                  DEAR, GARENA I made a mistake please forgive me, I used third party hack on my account, I don't know that hack is on my device, it's all my mistake, and i didn't get any notice before suspend and after SUSPENDED my account I checked my device files and i notice that third party hack and i deleted that hack please forgive me and UNSUSPEND my free fire I'd sir, and i won't make any mistakes again. My id- [protected]
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Muktar Inamdar
                                    Oct 25, 2023
                                    Report
                                    Copy

                                    Address: Mharashtra

                                    DEAR, GARENA I made a mistake please forgive me, I used third party hack on my account, I don't know that hack is on my device, it's all my mistake, and i didn't get any notice before suspend and after SUSPENDED my account I checked my device files and i notice that third party hack and i deleted that hack please forgive me and UNSUSPEND my free fire I'd sir, and i won't make any mistakes again. My id- [protected] id Name- MUKTAR:FF
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Mehedi17
                                      Oct 25, 2023
                                      Report
                                      Copy

                                      Address: Singapore

                                      How are you free fire team I had a hobby game id but due to a mistake I made I no longer have it actually I used a third party app by mistake I have been playing this game for many years now if you want I can get the id back I promise second time this mistake again Never hope you guys can help me thanks free fire team
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Muktar Inamdar
                                        Oct 25, 2023
                                        Oct 25, 2023
                                        This thread was updated on Oct 25, 2023
                                        Report
                                        Copy

                                        Address: mharashtra- Satara - phaltan-algudewadi

                                        Hello garena free fire tem plise unsuspended my id plise .

                                        My id: [protected]

                                        My Nike name: 💚MUKTAR:FF
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Gameloft
                                          1
                                          (51)
                                          Taashtime.com
                                          5
                                          (3)
                                          Ace2Three
                                          2.4
                                          (291)