Submit a Complaint
Claimed

Garena Complaints & Reviews

www.garena.sg
1
Updated: Dec 21, 2025
Complaints 12383
Resolved
811
Unresolved
11572
Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Games
Garena

Garena reviews & complaints page 49

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Lavesh9173
from Bulandshahr, Uttar Pradesh
Jun 4, 2023
Report
Copy

Dear GarenaTeam
I am a free fire player. I am 13+yearsold
And have been playing free fire for two
And a half years. But the gameplay I used to
Play with Free Fire ID has now been suspended.
My Free Fire ID was created with a Facebook
account.
But without my permission a hacker hacked my
Facebook ID then logged in free fire and used
Hack Maybe that's why my free fire I'd has been
Suspended
My sincere request to you. Garena Team.
Please unsupended my free fire I'd
My Free Fire ID[protected]
Game Name Hemant
Plese garena team give me one chance.plese do unsupend my account or I'd.
Thank you Garena Team❤️
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Prasenjit sarkarytyuohfeee
    Jun 4, 2023
    Report
    Copy

    Address: Singapore

    Hello dear galena team my free fire id was suspended.i was not used a hack please unsuspended my free fire id I prey with you please unsuspended my id

    Uid [protected]
    +1 photos
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      B
      Bt Ritam
      Jun 4, 2023
      Report
      Copy

      Address: Singapore
      Website: coustomercomplaints.com

      Unban my id [protected]
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kunal Chaturvedi
        Jun 3, 2023
        Report
        Copy

        Hi there,
        I've been playing free Fire for 3 years and I love this game too much.
        I've have spent many rupees in my id for purchasing in-game items.
        About 1 month ago my got suspended for no reason. I can confirm surely that I've not used any type of hack or skin tools or any other unfair means for playing free Fire.
        I heartily request to unban my id as soon as possible. I have attached the screenshot of ban message.

        My uid :[protected]
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sasisank
          Jun 3, 2023
          Report
          Copy

          Hello Garena, iam not using any third party applications and hack.
          Please unban my account uid=[protected], name =நான் Rowdy.
          Otherwise I don't play free fire without my I'd .help me garena
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bansal Esport
            Jun 3, 2023
            Report
            Copy

            Address: Singapore

            I am using free fire for 3 year and I am never using abnormal activities Please Unbanned my I'd.please please please
            My free fire uid [ [protected] ].
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              [email protected]
              from Hyderabad, Telangana
              Jun 3, 2023
              Report
              Copy

              Address: [email protected]

              Hey Garena free fire team support
              My account is suspended because by mistake I use FF tool on my account
              So please unsuspend my account
              I spent lots of money on my account and I promise I never use any third party app and hack in my future.
              I am playing with more than 3 years free fire game
              It's my humble request to you
              Please unband my account
              Please kindly unband my account
              My UID - [protected]
              In game Name -IndSaddam
              Level -76
              Like -20000+
              Country - INDIA
              Thank you Garena free fire team support
              Please kindly recover my account
              My UID -[protected]
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                [email protected]
                from Hyderabad, Telangana
                Jun 2, 2023
                Jun 6, 2023
                This thread was updated on Jun 6, 2023
                Resolved
                Report
                Copy
                Resolved

                Address: [email protected]

                Hello, Team Garena. My Free Fire ID has been banned 1 Month ago.

                I have followed all the terms and conditions of Garena Free Fire. I have used FF tool by mistake in this id " I given access to my id to anyone, yet my id has been banned, which I am very sad about.
                Please kindly recover my account
                My free fire I'd - [protected]
                Please recheck my id as I have not used any kind of hack or illegal act with this id.
                My UID= [protected]
                In game Name- IndSaddam
                Country - INDIA
                Hope you will check my id again and unban my id asap. Thank you
                +1 photos
                Jun 4, 2023
                Complaint marked as Resolved 
                Hey Garena free fire team support My account is suspended because by mistake I use FF tool on my account, it's fast time suspend my free fire account So please unsuspend my account I spent lots of money on my account and I promise I never use any third party app and hack in my future. I am playing with more than 3 years free fire game Please kindly unband my account My UID - 1924150016 In game Name -IndSaddam Level -76 Like -20000+ Country - INDIA Thank you Garena free fire team support Please kindly recover my account My UID -1924150016 My humble request to you Please unband my account Thank you Garena free fire team support
                View replies
                Dear Garena free fire team support
                Free fire game is not open
                Now suspended my account

                Free fire Id unban request - Comment #4108158 - Image #0
                Reply
                [email protected]'s [Complaint's author] reply, Jun 5, 2023
                Dear Garena free fire please kindly unband my account
                My UID -1924150016
                My humble request to you
                Thank you Garena free fire team support
                Not recover my account is suspended

                Free fire Id unban request - Comment #4108161 - Image #0
                Reply
                Dear Garena free fire team support
                My account is suspended because by mistake I use FF tool on my account
                So please unsuspend my account
                I spent lots of money on my account and I promise I never use any third party app and hack in my future.
                Please kindly unband my account
                My UID - [protected]
                In game Name -IndSaddam
                Level -76
                Like -20000+
                Country - INDIA
                Thank you Garena free fire team support
                Please kindly recover my account
                My UID -[protected]

                Free fire Id unban request - Comment #4108200 - Image #0
                Free fire Id unban request - Comment #4108200 - Image #1
                Reply
                Please kindly unband my account
                UID -[protected]

                Free fire Id unban request - Comment #4108453 - Image #0
                Reply
                Account not recover
                Please kindly recover my account
                My free fire I'd -[protected]

                Free fire Id unban request - Comment #4108454 - Image #0
                Reply
                Dear Garena free fire team support
                My account is suspended because by mistake I am use FF tool on my account
                So please unsuspend my account
                I spent lots of money on my account and I promise I never use any third party app and hack in my future.
                Please kindly unband my account
                My UID - [protected]
                In game Name -IndSaddam
                Level -76
                Like -20000+
                Country - INDIA
                Thank you Garena free fire team support
                Please kindly recover my account
                My UID -[protected]

                Free fire Id unban request - Comment #4108457 - Image #0
                Reply
                My account is not recover
                Please garena unban my account
                My free fire I'd -[protected]

                Free fire Id unban request - Comment #4108458 - Image #0
                Reply
                Helpful
                4 other people found this review helpful
                4 found this helpful
                7 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Suzon islam12
                  Jun 2, 2023
                  Report
                  Copy

                  Address: Nilphamari sadar
                  Website: fb.com

                  Hello garena free fire team.sir i have been playing this game since last 5 years.sir i play 1 custom match last year 2020 from noob id with friends and installed third party apps.FF tools.i knew your rules then. No. Later I forgot to login to my main ID. You suspended my ID 24 hours after logging in my main ID 🥲 Sir, I have many hobby IDs. Sir, please give back the OB40 update 🥲🙏. Sir, Bangladeshi 35 thousand in my ID. Spent money 🥲🙏.Sir please unban my id 🙏Sir my id is suspended for last 3 years 😭 Sir please unban the id 😭Please sir please 😭🙏

                  UID:[protected]
                  +1 photos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Abhay kumar5657
                    from Delhi, Delhi
                    Jun 2, 2023
                    Report
                    Copy

                    Hello sir,
                    I am your player [protected]
                    In your game my id is suspended until 7 months ago
                    So please unsuspend my id and get me back.
                    Thanks
                    Uid-[protected]
                    Name-x abhay ff
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      F
                      FF my id
                      Jun 2, 2023
                      Report
                      Copy

                      Address: Free fire
                      Website: I'd ban

                      FF team my id ban please back my id 😔😔
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        F
                        FF my id
                        Jun 2, 2023
                        Report
                        Copy

                        Address: Free fire
                        Website: Id ban

                        FF team my id ban please back my id
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          [email protected]
                          from Hyderabad, Telangana
                          Jun 2, 2023
                          Jun 4, 2023
                          This thread was updated on Jun 4, 2023
                          Report
                          Copy

                          Address: [email protected]

                          Hey Garena free fire team support
                          My account is suspended because by mistake I use FF tool on my account, it's fast time suspend my free fire account
                          So please unsuspend my account
                          I spent lots of money on my account and I promise I never use any third party app and hack in my future.
                          I am playing with more than 3 years free fire game
                          Please kindly unband my account
                          My UID - [protected]
                          In game Name -IndSaddam
                          Level -76
                          Like -20000+
                          Country - INDIA
                          Thank you Garena free fire team support
                          Please kindly recover my account
                          My UID -[protected]
                          My humble request to you
                          Please unband my account
                          Thank you Garena free fire team support
                          +1 photos
                          View replies
                          Please sir unban my free fire account
                          My UID -[protected]

                          Free fire Id unban request - Comment #4108159 - Image #0
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            [email protected]
                            from Hyderabad, Telangana
                            Jun 2, 2023
                            Report
                            Copy

                            Address: [email protected]

                            Hey Garena free fire team support
                            My account is suspended because by mistake I use FF tool on my account, it's fast time suspend my free fire account
                            So please unsuspend my account
                            I spent lots of money on my account and I promise I never use any third party app and hack in my future.
                            I am playing with more than 4 years free fire game
                            Please kindly unband my account
                            My UID - [protected]
                            In game Name -IndSaddam
                            Level -76
                            Country - INDIA
                            My humble request to you
                            Please unband my account
                            Thank you Garena free fire team support
                            +1 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              [email protected]
                              from Hyderabad, Telangana
                              Jun 2, 2023
                              Report
                              Copy

                              Address: [email protected]

                              Dear Garena free fire team support
                              My account is suspended because by mistake I use FF tool on my account, it's fast time suspend my free fire account
                              So please unsuspend my account
                              I spent lots of money on my account and I promise I never use any third party app and hack in my future.
                              I am playing with more than 4 years free fire game
                              Please kindly unband my account
                              My UID - [protected]
                              In game Name -IndSaddam
                              Level -76
                              Like -20000+
                              Country - INDIA
                              Thank you Garena free fire team support
                              Please kindly recover my account
                              My UID -[protected]
                              My humble request to you
                              Please unband my account
                              Thank you Garena free fire team support
                              +1 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Bt Ritam
                                Jun 1, 2023
                                Report
                                Copy

                                Address: Singapore

                                I will not use hack plz unban my account
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  Craft queen
                                  Jun 1, 2023
                                  Report
                                  Copy

                                  Address: Srinagar
                                  Website: Free fire max

                                  Hii garena i am MIR UMAR and i only played free fire for mostly some days and the last date when i played free fire was 2:11:2023 and on that date when i opened free fire and then i click on start game it was showing that {the account has been suspended}and i have only login with my guest mode so why my account is suspended i am not a hacker or a bug so i request you to please give me my suspended account back i would be very faithful...MY ID[protected] MY ACCOUNT FACEBOOK ACCOUNT
                                  +1 photos
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Suzal
                                    Jun 1, 2023
                                    Jun 2, 2023
                                    This thread was updated on Jun 2, 2023
                                    Report
                                    Copy

                                    My character ID ([protected])
                                    My free fire ID name (DJBOY122907A)

                                    Thank you so much
                                    I have not used any hack plz unban my I'd I need it I have made too much top up in it plz help
                                    View replies
                                    Hey Garena free fire team support
                                    My account is suspended because by mistake I use FF tool on my account, it's fast time suspend my free fire account
                                    So please unsuspend my account
                                    I spent lots of money on my account and I promise I never use any third party app and hack in my future.
                                    I am playing with more than 3 years free fire game
                                    Please kindly unband my account
                                    My UID - [protected]
                                    In game Name -IndSaddam
                                    Level -76
                                    Like -20000+
                                    Country - INDIA
                                    Thank you Garena free fire team support
                                    Please kindly recover my account
                                    My UID -[protected]
                                    My humble request to you
                                    Please unband my account
                                    Thank you Garena free fire team support

                                    I'd unban - Comment #4107963 - Image #0
                                    Reply
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Suzal
                                      Jun 1, 2023
                                      Report
                                      Copy

                                      I had not use any hack plz return my I'd I had made to much top up in it so plz return me that I'd

                                      My character ID ([protected])
                                      My free fire ID name (DJBOY122907A)

                                      Thank you so much
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        Duble redmi 8a
                                        Jun 1, 2023
                                        Report
                                        Copy

                                        Address: Nagpur

                                        I am a free fire player, I am 13+ heart old and I've been playing free fire for two and a half years, but the gameplay I used to play with free fire id has now been suspended. My free fire id created with a Facebook account. But without my permission a hackar hacked my Facebook id than login in free fire and used headshot hack maybe that's why my free fire id has been suspended my uid [protected]
                                        +1 photos
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Parimatch India
                                          4.1
                                          (1793)
                                          RummyCircle.com
                                          2.7
                                          (2513)
                                          Dream11 Fantasy
                                          2.4
                                          (2772)