Submit a Complaint
Claimed

Garena Complaints & Reviews

www.garena.sg
1
Updated: Aug 21, 2025
Complaints 12355
Resolved
807
Unresolved
11548
Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Games
Garena

Garena reviews & complaints page 509

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
F
Free fire crush
Feb 8, 2022
Report
Copy

Address: Colombo
Website: Garena.com

Hi dear garena team
My free fire id has been suspended please help me to solve this problem I don't use any third party app or hack please help me

MY FREE FIRE ID[protected]
ID LEVEL - 63
ID NAME - 乂ᴸᵀᵀᴱ『Luge࿐✿
GMAIL - [protected]@gmail.com
FACEBOOK - Thaya Luge
PHONE NUMBER -+[protected]

PLEASE GARENA I DID NOT USE ANY HACK BUT MY ACCOUNT HAS BEEN SUSPENDED WITHOUT ANY REASON. AND ALSO I HAVE DONE SO MANY DIAMONDS TOP UP IN MY ACCOUNT

Note - I am pure man I have no Perents please help me Garena

Thank you
Feb 08, 2022
Updated by Free fire crush Hi dear garena team
My free fire id has been suspended please help me to solve this problem I don't use any third party app or hack please help me

MY FREE FIRE ID[protected]
ID LEVEL - 63
ID NAME - 乂ᴸᵀᵀᴱ『Luge࿐✿
GMAIL - [protected]@gmail.com
FACEBOOK - Thaya Luge
PHONE NUMBER -+[protected]

PLEASE GARENA I DID NOT USE ANY HACK BUT MY ACCOUNT HAS BEEN SUSPENDED WITHOUT ANY REASON. AND ALSO I HAVE DONE SO MANY DIAMONDS TOP UP IN MY ACCOUNT

Note - I am pure man I have no Perents please help me Garena

Thank you

Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    L
    LNC. gaming
    Feb 8, 2022
    Report
    Copy

    Address: Barkuchijar

    Hello,
    TEAM FREE FIRE INDIA,
    My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, This is My Humble Request To Free fire Team To Unban My Account.
    Player Name÷ miss, , *Riya
    ID÷ [protected]
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Vikings Sanju
      Feb 8, 2022
      Report
      Copy

      Address: Maharashtra

      Dear garana free fire
      Please unban my ID I use confing file one time just for fun
      Please unban my free fire account once
      unbanned my free fire account in future I will never used any hack my old I'd I'm also belong to poor a family please urban my free fire 🙏🙏🙏please please 😭😭I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
      I LOVE FREE FIRE GIVE ME A CHANCE
      GIVE ME A CHANCE I FROMISE NEVER ANY THIRD PARTY APPLICATION AND FILE PLEASE UNSUSPEND...free fire as soon as possible
      My UID[protected]
      My game name Hv Sanju
      My game server India
      +2 photos
      Helpful
      2 other people found this review helpful
      2 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mithubanik
        Feb 8, 2022
        Report
        Copy

        Address: Dhaka Bangladesh

        Hello,

        team free fire bangladesh

        my id was suspended when i was playing the game i haven't done anything wrong and i am sure that i have followed your rules of conduct and i am sure that by mistake you have suspended my account for no valid reason, you can cheak my kd, headshot rate im a normal player, please check once my account .This is my humble request to free fire team to unban my account .

        Player name :- ꧁࿇《mɨŧhʊ》࿇꧂

        uid:- [protected]

        sever :- bangladesh
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          superher012344
          from Allahabad, Uttar Pradesh
          Feb 8, 2022
          Report
          Copy

          Address: India

          Hello
          Dear Garena Free Fire Team,
          My Free Fire Id has been suspended please un suspend my account. I use only config file one time just for fun in custom.Sir i am really sorry i never use this file in the future. Please check my Free Fire Id, KD and headshot rate i am normal player please un suspend my free fire id its humble request for team garena free fire please unsuspend my ID please.

          Player Uid :[protected]
          In-game name : ☆CoʙマA乛TAHA☆
          Level : 53
          Game server : India

          [Please recover My Free Fire Id]

          Thank you so much
          +1 photos
          Helpful
          2 other people found this review helpful
          2 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            superher012344
            from Allahabad, Uttar Pradesh
            Feb 8, 2022
            Report
            Copy

            Address: Uttar Pradesh India

            Hello
            Dear Garena Free Fire Team,
            My Free Fire account has been suspended please un suspend my account. I use only config file one time just for fun in custom.Sir i am really sorry i never use this file in the future. Please check my Free Fire Id, KD and headshot rate i am normal player please un suspend my account its humble request for team garena free fire please unsuspend my ID please.

            Player Uid :[protected]
            In-game name : ☆CoʙマA乛TAHA☆
            Level : 53
            Game server : India

            [Please un suspend my free fire id]

            Thank you so much
            +1 photos
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              superher012344
              from Allahabad, Uttar Pradesh
              Feb 8, 2022
              Report
              Copy

              Address: Uttar Pradesh India

              Hello
              Dear Garena Free Fire Team,
              My Free Fire account has been suspended please un suspend my account. I use only config file one time just for fun in custom.Sir i am really sorry i never use this file in the future. Please check my Free Fire Id, KD and headshot rate i am normal player please un suspend my account its humble request for team garena free fire please unsuspend my ID please.

              Player Uid :[protected]
              In-game name : ☆CoʙマA乛TAHA☆
              Level : 53
              Game server : India

              Thank you so much
              +1 photos
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                superher012344
                from Allahabad, Uttar Pradesh
                Feb 8, 2022
                Report
                Copy

                Address: Uttar Pradesh India

                Hello Team Garena Free Fire. My Free Fire account has been suspended. For which i am absolutely devastated. Sir i only used the config drag headshot trick file only 1 day sir i am really sorry i never use this file. I don't know if my account will be suspended for this. Sir, i will never use this kind of glitch file again in the future. Sir, i am appealing to Garena Free Fire Team, to return my Free Fire account as soon as possible.

                Sir I'm Waiting For Your Reply

                Free Fire PlayerUID :[protected]
                In-game name : ☆CoʙマA乛TAHA☆
                Game server : India
                +1 photos
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Nikhil Rajankar
                  Feb 8, 2022
                  Report
                  Copy

                  Dear Garena Free Fire,

                  Please unsuspend my I'd. use config file hack one time just for fun. Please unbanned my free fire account. Once unbanned my free fire account in future
                  I will never any hack . I spend almost 9000 INR Rupees my old I'd. I'm also belong too a poor family please Unbanned my free fire account 🙏🙏🙏 please please 🥺🥺🥺🥺🥺.
                  I HOPE YOU UNBAN MY FREE FIRE ACCOUNT.
                  “I LOVE FREE FIRE GIVE ME A CHANCE”
                  Give me a never chance I promise I never used any third party application and file.
                  Please unsuspend... Free fire id as soon as possible.
                  My free fire uid :[protected]
                  My in game name :- ꧁☆Hacker☆✓
                  My game server :- India
                  My suspended date :- 29/01/2022

                  My Gmail :- [protected]@gmail.com

                  Thankyou Garena Free Fire Team.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    My freefire is suspended pleaee unbann it
                    Feb 8, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Sir I am using freefire for last 3 years and accidently i played with my friend he is a hacker so in my game there is another hacker who uses wall wreck I just kill by that hacker and I use configuration file that was posted in youtube also then i start using the configuration file for 2 days then suudenly next day My id is bann
                    Please Garena, Give me last chance I don't use any third party application in future please 🙏 😢 😭 😔 Unbann my id
                    Name [ protected ]
                    Freefire Uid - [protected]
                    Freefire Server - India
                    Please give me last chance Please Garena Team Please Give me last chance unbann my account please.
                    +2 photos
                    Jun 12, 2022
                    Complaint marked as Resolved 
                    Uid 2060307044 In game name - ᴿᴰˣ᭄ᏞꫀꪇꫀꪀᎴꗃ
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      My freefire is suspended pleaee unbann it
                      Feb 8, 2022
                      Report
                      Copy

                      Sorry sir please unban my id please please 🙏 😢 please
                      +1 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shubhamv@1
                        from Jaunpur, Uttar Pradesh
                        Feb 7, 2022
                        Report
                        Copy

                        Address: VILL&post PILKHINI, GAURABADSHAHPUR, JAUNPUR

                        Dear,
                        Team free fire.
                        My account was hacked.
                        When I recover my account but I saw my account was ban.
                        Please help me.
                        Id-[protected]
                        Id name - [protected]@1
                        +1 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sonu52
                          from Asansol, West Bengal
                          Feb 7, 2022
                          Report
                          Copy

                          Address: Barakar, Asansol

                          Dear garena .
                          I know that i did mistake thats why my id got banned.i really appreciate that you punish me for that innapropriate mistake has done by me.after banned my id i realize that i have done big mistake and i learnt a lesson.i know i have using config file thats why this happen.but i promise to you that never ever again i will use any kind of hack in the future so please unban my id.i will never disapoint you again.sorry sir
                          My id[protected]
                          In game name ɪᴹ᭄ᏒᏦᏕᎧᏁᏬ࿐
                          +1 photos
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Parvaizwani
                            from Jammu, Jammu and Kashmir
                            Feb 7, 2022
                            Report
                            Copy

                            Address: Singapore

                            HELLO TEAM FREE FIRE
                            it's day 10 my ID is still suspended .I haven't done anything wrong against your privacy policy and I am sure that I have followed your rules of conduct, I am sure that by mistake my 68 level ID got suspended without any valid reason I always use to play freefire as fair gameplay, if I did any mistake can I get any proof of suspension of my account you can check my KD ratio, headshot rate I am a normal player, I am Playing freefire from last 3 years I spend more than 50000 rupees on my account please check my account once.
                            This is my humble request to (Team FREEFIRE) to unsuspended my account as immediate as u can so I can play freefire again
                            Hope my ID will get soon unsuspend!
                            Please review my uid
                            In game level:68
                            Player id:[protected]
                            In game name: ꧁▪ PคʀvคᎥz࿐
                            Thanks team Garena۔
                            +6 photos
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              NAD GAMING
                              Feb 7, 2022
                              Report
                              Copy

                              Address: 36 new street tittagudi cuddalore (Dt) in Tamil nadu
                              Website: Costume complain and review

                              Type to garena
                              My account was suspended please return my account .i was used one file by seeing YouTube. So I am because use of clesh file please return my account I don't do hear after please give my account please.

                              PLYER NAME:மரணமேஇளவம்


                              PLYER I'D:[protected]
                              +2 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Y
                                Yuvraj Rdx
                                Feb 7, 2022
                                Report
                                Copy

                                Address: Ghosh colony sandha chapra

                                Plz help me sir I don't use any therd application
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Royal satyam
                                  Feb 7, 2022
                                  Report
                                  Copy

                                  Garena free fire had banned my account for no reasons.please check my free fire id and unban it my uid-[protected]
                                  +1 photos
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Parvaizwani
                                    from Jammu, Jammu and Kashmir
                                    Feb 7, 2022
                                    Report
                                    Copy

                                    Address: Jammu and Kashmir

                                    HELLO TEAM FREE FIRE
                                    it's day 9 my ID is still suspended .I haven't done anything wrong against your privacy policy and I am sure that I have followed your rules of conduct, I am sure that by mistake my 68 level ID got suspended without any valid reason, if I did any mistake can I get any proof of suspension of my account you can check my KD ratio, headshot rate I am a normal player, I am Playing freefire from last 3 years I spend more than 50000 rupees on my account please check my account once.
                                    This is my humble request to (Team FREEFIRE) to unsuspended my account as immediate as u can so I can play freefire again
                                    Please review my uid
                                    In game level:68
                                    Player id:[protected]
                                    In game name: ꧁▪ PคʀvคᎥz࿐
                                    Thanks TEAM FREE FIRE
                                    +2 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      sampurityfist
                                      Feb 7, 2022
                                      Report
                                      Copy

                                      Hello,
                                      TEAM FREE FIRE INDIA,
                                      My ID Was suspended When I Was Playing The Game, I Haven't Done Anything
                                      Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure
                                      That By Mistake You Have Suspended My Account For No Valid Reason, you can
                                      check my KD, headshot rate l'ma normal player, please check once my account.
                                      This is my Humble Request to Free Fire Team To Unban My Account.
                                      Player Name:-꧁Sampurity꧂
                                      ID-[protected]
                                      +4 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        My freefire is suspended pleaee unbann it
                                        Feb 7, 2022
                                        Report
                                        Copy

                                        Address: Singapore

                                        Dear Garena,
                                        I am playing since 2018 and i love playing it but last 2 days accidently there is a hacker in my game and i suddenly kill by that hacker and then after the game he send me team invite and I accept it and then play 2 games with the hacker. After then I offline and when i again online my Id is suspended Sir I have follow your rules and regulations.
                                        SO PLEASE IT IS MY HUMBLE REQUEST FOR YOU TO UNBANN MY ACCOUNT .
                                        I WILL BE VERY THANKFUL FOR YOU
                                        +2 photos
                                        View replies
                                        Icon
                                        ADVERTISEMENT

                                        Online Games
                                        Garena
                                        [Resolved] Garena — Suspended Account
                                        S
                                        superher012344
                                        from Allahabad, Uttar Pradesh
                                        Feb 6, 2022
                                        Feb 8, 2022
                                        Hello Team,

                                        GARENA FREE FIRE,

                                        My id was suspended when i was playing the game i haven't done anything wrong and i am sure that i have followed your rules of conduct and i am sure that by mistake you have suspended my account for no valid reason, you can check my kd, headshot rate i am a normal player, please check once my account .This is my humble request to free fire team to unban my account please give me a one chance i never use hack and config drag headshot file in the future sorry team garena free fire please un suspended my free fire account its humble request.
                                        Player name... miss, , *Riya
                                        Id..
                                        Reply
                                        Hello Garena,
                                        Hello Sir, my name is sonu. I'm using free fire have been last 10 months, my account has been suspended.

                                        2 days ago im using vpn

                                        But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a vpn apk...I'm using vpn in 2 days... I knew it is illegal... then I'm uninstall the vpn apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

                                        Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname DL SONU 500K, my user ID is:[protected]

                                        Please give me my last chance... I Love Free Fire...
                                        Please give me a last chance sir,

                                        Nickname=DL SONU 500K

                                        Unban my freefire id - Comment #3963032 - Image #0
                                        Reply
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          IndiaGames
                                          1
                                          (92)
                                          Gameloft
                                          1
                                          (51)
                                          Taashtime.com
                                          5
                                          (3)