Glowroad Complaints & Reviews

Dear sir, i have purchased one lacha from glowroad before 2months and order was online payment also done but same has still not received i have mailed to glowroad many times but no responce recived ki dly help for my money refund. Many time we have update them that order not received but they told that order delivered but when we ask for proof they not even able to provide for the same kindly take required action and help for refund

👉👉👉worst service
Recently i had palced 53 orders for my multiple customers and i came to know suddenly that all the orders had been cancelled after 14 days without any intimation and when i intimated this scenario to the customer care then they casually say single word sorry. So i suggest all o[censored] not to work from this app because their courier service and customer support is horrible like anything else. After placing the order over here, there is not any positive response about the delivery from their end. This not the 1st time which has happened. This kind of worst service has been repeated multiple times from their end and i totally stopped to work from this app.

I ordered a product on 21 feb 2020. On the second day i got a message from glowroad that my order is packed. Still now its not shipped. Its my first order. Estimated delivery is today. But still now its not shipped yet. What is this??? Its not fair. My customer is too much angry about this. They tell me that they dont need that product because of this late delivery. I dont need this. Please cancel that. [protected] this is the order number. Kindly cancel this. No need this. Please do the needful urgent.

Me shoe red oder kiyath 17 tarikh ko delivery huatha mujhe defrend colour delivery hua hai isiliya return request diyatha shadowfax courier ayethe nehi liya parcel bola mujhe red colour shoe lene keliya bheja gaya mujhe blue colour shoe dere ho glowroad company ko call karke bollchuka hu mera return nehi hora hi mera payment refund karte hai plz helf me. Action ligiya (Oder number:-#[protected]

Hi sir / madam,
I ordered airpod worth rs 470 & already returned with in 4 days. I paid 470 via paytm. Now i am looking for my money back so there is no response from your side. I want my money back. I do have details about product return like.
Shadow fax. Tracking # r[protected]aep. Client order #[protected].
Glowroad
Himanshu sharma (My name).
My address # h no 24 block d street 1, sheetla calony, near fitnes factory gym, gurgaon.
122001.
R8.
I am using paytm & phone pe with my same mobile # [protected].
So kindly requested you to contact me on the same no and return my money asap.

Respected sir,

This is regarding order id:[protected], i haven’t received this product at all, while this has been marked as delivered on 29th jan 2020. I logged a complaint to your call center on 30th jan around 9.30am stating i haven’t received the parcel. I also mentioned that i had another order id:[protected] from the same supplier ordered on the same day to the same address. This parcel was delivered on 29th jan 2020.

Since order id:[protected] was delivered properly to me, i had disposed the cover. I mentioned this to the call center agent too. She said the possibility could be that the supplier had bundled the ordered.

This is surprise to me, since in the past i had placed multiple orders from the same supplier and even for the same item, i had instances where i had got 2 courier parcels too. So i mentioned to her that i don’t have the invoice as it has my personal details and since the product that i have received is correct, i had destroyed it and i am concerned about the missing product only. She suggested that i write an email with the image of the correct product picture and mention that i don’t carry the invoice of the correctly received product and she said she will support from backend on this issue with invoice.

Unfortunately i think that is the mistake i had made. The worst part is the reply i got stating since i don’t have the invoice they cant do much about it

I called your call center again on 1st feb 2020 since this reply was frustrating and mentioned this. I was assured that i will get a call back in 4 hrs, to my frustration i didn’t get any call. I called your call center again and i was again assured stating i will get a call back in another 1 hr. Since i am losing time out to return the order, i had placed a return request and placed for the same kurtis since i didn’t get call for more than an hour.

Finally i got a call from one of your team member and that person though constantly was saying sorry, surely he was not willing to support the entire issue. While i have been suggesting him to check back the complete order history of mine and i have been giving passing feedback of every single order, he was not willing to listen and constantly stating he needed invoice while i have been telling from beginning i don’t have it.

Below are my questions to him and the same to you as well

1. If there is a missed order how can i have a invoice
2. If you are really customer focused, how much time will it take for your to reconcile the invoice with your supplier and check what i am saying is true or not
3. Mostly importantly, its shocking when your person who spoke to me said the picture uploaded by me don’t belong to your company and most importantly he is asking for open video which was not part of your requirement. Do u think am i so stupid to take 2 of your site kurtis and fight a battle which wasted more than 1 hr of my time. Sorry to say, i am not so jobless.

Please understand end of the day, this material was worth rs. 360 and it was part of cash back offer which i am suppose to get, its not the money that is playing a role here, it is the way you treat your customer and so sadly, your team is failing to understand that losing a customer is why any successful business will fall.

I hope you sincerely take this feedback since your person was so sarcastic when i told him to check my record.

Hi this is pankaj alwani firm owner of durvish apparels from ahmedabad i am regularly selling my product i meesho glowroad and other online portal as i m writing this complain regarding the issue of not getting genuine product in written by glowroad platform as it's order i'd was[protected] so please inquiry the right things about a product and give me genuine product or give back the product charge

Order id - #[protected]

Glowroad ne wrong product delivered kiya aur jab return place kiya to koi pickup karne nhi gya abhi tak 20 days ho gye 10 se jyada baar mail aur calls par baat kari but same dialogue har baar 2 se 3 days wait kijiye ho jayega isse jyada aur kuchh nhi.
Product name - best selling rayon printed kurta with skirt and cotton dupatta set.

Return place date[protected]

Return accept date[protected]

Ye ek reselling company hai aur me yha se reselling karta hu

I am a reseller in glowroad. I ordered a product for my daughter. A cotton printed bodysuit combo with headband. But i got a sweater set instead of that. The picture shown was different than the product i got is entirely different. And sleep shown non returnable. It's cost is ₹996. Byb enterprises are it's supplier. Please do the needful. Give rply

Maine ek hi product apne 2 address par order kiya tha, taki mai jaha bhi available rahu mujhe mil jaye but mujhe nhi mila time par, but mere noida vale address par courier boy ne mujhe bina call kiye parcel deleivered ka status update kr diya fir call kiya.
Mai boli mujhe nhi chahiye mai out of station hu to bola mam aap jb aana to le lena, maine bola thik h, mera dusra order mere home town k address par aaya jo k same product ka tha uski real pic lekar maine return request dali aur us person se puchha k aap return kr doge company ko? To bola ha mam mai return kr dunga
But usne aisa kuchh nhi kiya
Mai 3 din se noida aa chuki hu aur usko call krke bola bhi k mera order de do vo bola thik h but vo nhi aaya aur ab call bhi nhi pick kr rha
Mujhe to apna order bhi nhi mila aur refund bhi nhi mila
Pura loss hua h service man ki vajh se
Plz help me
Maine customer care number bahot baar try kiya but nhi lga

Product not delivered.... But i had received a message from ur side that
Product delivered successfully
My order id is[protected]
Pllllzzz check n confirm... Your delivery boy also talked wid me on call.. And i told him to handover my parcel to my mother as i was in my office... But he gave my parcel to someone else don't know to whom he had given... Call krke bola alka delivery boy ki mene ek patle se ldke ko apka parcel diya hai le lena... Ese kon bolta hai yr... And also i had not received any payment in my wallet for my last two orders... Pllllzzz check...

Hi i have order stainless steel oil dropper of 3 sets but received only 1. Customer not responding me. I have explained many times but no solution of my problem. Customer care agent says i have aproved your request but pickup boy frequently cancelled the request. He says he can picked your product if he received no quality check notification. How can believe in both. Nobody believable neither glowroad agents nor pickup agent. Glowroad app is really a fake app don't trust anyone. Plz give me my money back. My order i'd is[protected]. I want to return this item and my money back. Plz help me

Hi I m Goku.I have ordered grey light material sneaker shoes but received totally different item.I have complained many times emails Colls every attempt do but in benefits.My order was not picked and after 3 request they cancelled my reverse pickup request.I want to tell you glowroad is fake and fraud app don't believe in this.it is totally time and money waistage.Plz give me my money back.I want only my money back as soon as possible plz.My received item show below

The message for prepaid order (Order id :[protected] has been placed and the confirmation message has been received by glowroad but the order has not been placed. And there is no reply for the e-mail messages. Place send back the money. This is the prestige question of your comply. Reply is awaited
Dear susheela,

Congrats! Your prepaid order (Order id :[protected] has been successfully placed on glowroad.
We will take care of the shipping and delivery and inform you when the order is shipped. Sit back and share more.
Delivery address:

Susheela
No.126, ist block east, byrasandra, jayan agar, 560011

Product details:
Fancy cotton silk saree with blouse piece, size: free size
Quantity: 1
Rs. 453.00
Payment method
Prepaid
Total supplier price
Shipping charges
Final price
Wallet discount
You paid
Your margin
Price shown on customer invoice
Rs 453.00
Rs 0.00
Rs 453.00
- rs 113.00
Rs 340.00
Rs 0.00
Rs 453.00

I have order Mukhwas box multipurpose dining set 3piece, i keep on followup to return from 5 days still no one responding properly. Please help me, please return my amount. I have received on 4th October 2019. Keep on calling to customer care & mail also. But no one responding properly. Kindly take product & return amount. Poduct received damaged & Material also not good . so request please collect product and give me refund amt as soon as possible.

Muze Mera Margin nahi mila he, jo Muze 4/10/2019 ko milna wala tha. 4 to 5 days me kalfi time customer care me baat ke wo lag bolata he ke aap ka bank statement bhajo wo bhi 3 times send kiya but abhi tak muze margin credit nahi hua he. jabhi bhi baat hoti he wahi response milta he bank statement send karo.
so please mera margin credit karva do. waise to app kalfi help full work ke liye .

Since two days am emailing and calling about an order i have placed. They r recieving the call and everytime trying to pretend as if they can't hear me. Cheating resellers by sending different products plus arguing that their customer service is good. I have proof of all the call records. Tgye kept my call option inactive so that i can't contact them

Please glowroad call me on [protected]

I am in a big problem..

Product pre paid still not delivered but in your app's traking option it is showing delivered. How is it possible.

Courier ekart
Awb #: aepp[protected]
Order #:[protected]

Call me right now.. I want my money back.. Or the product...

The ekart courier boy chitted..

Call me [protected]

हेलो रोड आपसे नम्र निवेदन है मेरा फेवरेट वापस रिटर्न हो गया है इसकी मनी वापस भेजो बैंक अकाउंट में डाल दीजिए वरना मैं आपके ऊपर 420 की धारा के तहत एफ आई आर दर्ज करवाने की सोच रहा हूं कृपया तत्काल मेरे से कांटेक्ट करें मेरा नंबर है[protected] मेरा यह नंबर ग्लोरोड एप में भी यूज किया हुआ है मेरा नाम है कमल सिंह आप तुरंत कार्रवाई करें और मेरे वापस वैसे रिटर्न करें

I brought 6 pack of paded tubes but they send non paded cheap quality bra with different colour which i selected. When i inform them. They are not ready to exchange or refund as i request them that they delivered wrong product. Please give me exchange they are not ready to delivered what i ordered. I told them to refund my money & also they refuse to refund the money.

I ordered on 05/08/2019 for set of sharara with kurti on glowroad but colour different received on 14/08/2019
So returned on request on 15/08/2019 and pickup same day

And there was a message that i get my refund in 7 to 10 days but it's almost 20 days over i did not get my refund of of rupees 590/- i want my refund back it's a request.. The refund policy was 7 to 10 days but there are almost 20 days over but i don't did not get my refund kindly help me please...

Hi.. Order id[protected].
I ordered for set of four bra with free two lipsticks...
But when i receive parsal their is no exact amount of order... Only three piece and one lipstick was in this...
And also color is too different which i choose... With bed quality...
He don't respond me till 24 hours.. And after 24 hours he refused to take it.

I have ordered saree on prepaid on 10th august, still the saree is not reached nor getting any proper response from glow road, have escalated to customer service executives and team leader mr puneet many times but no proper initiative and they blocked my number.
How to get refund of my money from the irresponsible and staging company.
Will go legal.

There are few orders which are placed more than 10 days and still not dispatched, i am not able to reach your helpline number as well which is the most saddest part too. request your urgent attention as customer is unhappy.

Order ID[protected]
Order ID[protected]

i have started wondering on whats happening with your team as the quality of service has started reducing

i would want to know when this would be dispatch.

Most importantly now my phone option for calling is disabled and every time i need to write email. post writing when i reply it says i need to write fresh emails, means for every response it takes 2 days.

This team was providing wonderful service and i am shocked with the recent replied and standard response and poor way of handling things

I have ordered alluring silk cotton dress material, order id[protected] on 12rh august. The product is not shipped yet.
I can't contact with the customer care executive of glowroad. Whenever i put my number and press the button call me now there is no response.
This is so disgusting. 9 days have passed and the product is not shipped. Even the customer service is totally worst.

I give a order of rs.580/- since last 10 days but i can't get the product i already paid for that product when i check my order to track it shows out for delivery but i didn't get the product i m trying to talk but they r not in touch i m trying to cancel order but it say not cancelable since last 3 days continuesly i m calling but they r not responding to my calls my emails this is customer harassment.

Dear glowroad, my order id[protected] is due for return pickup up as the quality is below standard. Your courier service boy is sending msgs everyday n not coming for the pickup. He gives one missed call n then sends a msg that customer not available. He has been doing this with many of my customers. I am totally disappointed n dissatisfied with your services. My customers hv been complaining.. There is no response from your side as well. If you don't look into the matter i will discuss this issue openly in social media. Your contact numbers are also not working. Extremely poor n bad response

29th july product was ordered. Not yet delivered. I have neither received calls from courier department nor from glowroad. No calls from customer. It's just showing "executive will 📞 me back in few minutes' but till now nobody has called back. Simply showing that product was rejected by me and other unnecessary stuffs under order status. If i have rejected the order, then where is the refund amount. Last orders profit margin also not refunded. R u people playing with customers. It would be better i[censored] could resolve asap

Hi

This issue we have face second time. This time we made proper video and send. Glow road supplier support team rejected claim n said all polybag edges n invoice not clear. We sent specially edges video but they said sorry we cant appoved your claim. Before rejection if they have common sense
1) how we will change the bag in second video
2) how we will stick the return id sticker on another poly bag
3) its common sense. I agree with the policy but before rejection you think
Why they ask for invoice n edges showing video in this every thing is clear
But they are not refunding our amount

https://www.dropbox.com/s/ybppyluzcqb90d9/wrong%20product%20return%20received%20...⇄

https://www.dropbox.com/s/h968cbwb05axvx2/VID_20190710_100443.mp4?dl=0

I ordered on 18 june for set of two shirt on glowroad but some reason i cancelled that at the same time on that day and there was a message that i get my refund in 6 to 8 days but but it's almost 20 days over i did not get my refund of of rupees 379 i want my refund back it's a request.. The refund policy was 6 to 8 days but there are almost 20 days over but i don't did not get my refund kindly help me please.....