HappyEasyGo — flight amount refund

I had booked an indigo flight from hyderabad to bbsr (Round trip) from happyeasygo and it was cancelled by indigo and the amount was provided as credit but i am not able to use that directly due to involvement of happyeasygo. I have been continuously calling and emailing them but their response seems very irrational and rude and are denying the refund. If required i will file a police complaint if my refund is not provided.

Pnr (Hyd-bbsr)- pqf8te
Pnr (Bbsr-hyd)- jqev8b
Date of travel - 4th april 2020
Passenger detail - sobhana kar
Phone no - [protected]
Email - [protected]@gmail.com
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HappyEasyGo customer support has been notified about the posted complaint.
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Hi, We are experiencing high call/email volumes due to the COVID-19 epidemic & we regret the delay in response. Please share your Happyeasygo Trip id or Order No, enabling us to assist you further, we will be more than glad to assist you. Thank you for writing to us at Happyeasygo.

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    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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