[Resolved]  HDFC Bank Bank Credit Card — HDFC credit card disputed transactions

Address:

Hyderabad, Andhra Pradesh

HDFC credit card fraud issue- Hyderabad cyber police complaint id-493/ccpscyb/2013, against credit card fraud tranasactions on 27/11 but so for not resolved by HDFC credit card. from Pranesh M(mail id-pranesh.[protected]@alcatel-lucent.com) [protected]. Enclosed below my recent communication with HDFC credit card division w.r.t dispute in paying below transactions of rs-13000. From: M, PRANESH (PRANESH) Sent: Saturday, January 18, 2014 10:19 AM To: 'customerservices.[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'; 'Senior Management' Cc: '[protected]@cyb.appolice.gov.in'' Subject: : Your HDFC Bank Credit Card Statement - January-2014--your complaint ref no-[protected]-pls revert finace charges...and investigate to crack fraud... Dear all, There is finance charges levied for my below fraud transactions(card no ending with 9121), since investigation not closed for below mail given transactions(ref no-[protected]) from you, kindly reverse the same, else please declare about your inability to find out the fraud instead of saying same slogan as secured transactions. Also I would like to mention Fraud means it could be secured transactions or anything else which happened by hacking to my card and also could you please prove that secured transactions are not fraud as per below once. Please take forward this shall save many of like me. Also as per your dated letter-7th says only secured transactions and logs mentioned numbers used for recharge [protected], [protected], [protected] are no were concerned to me and one of number ie [protected] when I tried to find out got revert as wrong number and looks like NRI voice tells about fraud number, Also as well as earlier I myself given from Reliance number mentioned below details on 2nd december but no actions to interrogate the same. Blow is one of 1099 RS transaction on Reliance bill desk RGSM number-[protected] suspected fraud and having below address . K. TAFAJJUL 990/202 SHALIMAR GARDEN, SAHIBABAD UTTARPRADESH PIN: 20 Hyderabad cyber police complaint id-493/ccps/cyb/2013 is still running and also I approached Banking Ombudsman about your inability to address issues after police complaint, sooner you may get notice. Hence I raise so for no interrogations happened to catch the fraud to save many of like me victims. regds, pranesh M, Hyderabad. [protected]. From: Senior Management [mailto:PriorityRedressal.[protected]@hdfcbank.com] Sent: Thursday, January 16, 2014 7:05 PM To: M, PRANESH (PRANESH) Subject: RE:'HBL=[protected]' Ref: To your HDFC Bank International Credit Card Dear Mr. Pranesh, This is with reference to your e-mail dated 14.01.2014 regarding the below mentioned transactions processed on your card account. Serial No Transaction Date Transaction Amount in Rs. Merchant Name 1 27-Nov-2013 4, 999.00 FREECHARGE IN 2 27-Nov-2013 3, 000.00 WWW MOBIKWIK COM 3 27-Nov-2013 3, 000.00 WWW MOBIKWIK COM 4 27-Nov-2013 1, 000.00 SAHOLIC COM 5 27-Nov-2013 1, 099.00 RELIANCE COMM BILLDESK We take this opportunity to inform that we are looking into the query regarding the concerns raised and will respond to you in 7 business days. We request you to bear with us in the interim.