The account was opened in January through branch visit and i have already got the welcome kit in branch, but after 1 month i have received 1 message from bank that due to welcome kit undelivered account is blocked, When the welcome kit was sent, I was not there at location to receive the kit. Then i got a call from the bank person saying when i will be return, i told him after 2 days but still my account is blocked stating negative CPV, i have visited the branch and submitted the letter to unblock my account with my identity proof but next day i received call from branch that they cant unblock the account from their end and it will be activated after positive CPV, now the CPV already completed and it is positive still my account in blocked. i tried everything complaining to hdfc support team on mail, twitter and even on calls but there is no help from them, i am in need o[censored]rgent money, my transactions are pending due to account block and it has been 20 days still they did not resolved this matter. i can't withdraw my own money. now i am regretting why i have open the saving account in HDFC. very very poor and pathetic service providing bank, i am in tension now when will be my account activate.
Apr 2, 2023
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2023
HDFC Bank Customer Care's response Dear Customer,
At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://leads.hdfcbank.com/applications/webforms/apply/MoneyPlus_Benefits_SM_Complaint/Index.aspx and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay, Service Manager
HDFC Bank Customer Assistance
Let us look into it for you. Please click on https://leads.hdfcbank.com/applications/webforms/apply/MoneyPlus_Benefits_SM_Com...⇄ and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay
HDFC Bank Customer Assistance