HDFC Bank Complaints & Reviews

i am a hdfc account holder and i also have a hdfc securities account.but last 3 to 4 months i can't access my net banking. i went to hdfc bank many times and also call coustomer care but no result would i get.during this period my hdfc securities transjections is cancel and a lot of fincial loss i get.but at this time bank can't help to solve this problem. i go bank today and then he written my complaint but no solution he given. my complaint no. is 01287336.my finencial loss is gone higher on each day.

I already have paid all my credit card bill amount before two to three months. even I suddenly received below massage from HDFC Bank.

"Payment Due Date of your HDFC Bank Credit card ending with 1954 is 27-JAN-2014. Min Amt Due is Rs.1230 & Total Amt Due is Rs.4575. Pls ignore if already paid.
Time:[protected]:05:12"

After my very bad experience with HDFC Bank, I personally suggest not to use HDFC Credit card. HDFC Credit card division is a cheater division. they speaks something and do something. they just harass customer.

Dear Sir/Ma'am, I have a bank account in HDFC bank (Nainital Road, Rudrapur). My saving account no. is [protected]. On Date- 14.01.2014, an amount of Rs. 10000 is deduct from my account. That day no any transaction is done by me.On that day i had checked my balance only. I had complaint to HDFC. Their team is not taking the issue seriously.They are calling me on alternate basis (after every two days). Please help me urgently. Regards, Mohd. Mukeem (+91 [protected]) Email add.- mukeem.[protected]@gmail.com

Dear sir

I am using HDFC credit from last 4-5 years. I was generally using this card to make all my payments of insurance policies . I have make many times premium through this card . I have received message of payment to ICICIprulife without my concern of Rs 30000/- on 04.09.2013( according to my card statement of Oct.2012. Then I contacted to bank & raised the issue with them. They got agreed that its a disputed transaction and I got refund of this amount of Rs 30000/-( according to my card statement of Nov.2012).

Now my actual complain is that same thing has happen with my card that without my concern a payment of Rs 30000/- made to ICICI prolife without my concern on 11.01.2013 ( according to card statement ofJan.2013). I have received a message about this transaction through sms and called back to customer care of card and ask them about this transaction, I also requested them to block my this card so that no further transaction can be made with out my concern . I have also inform the customer care in writing .

I was socked to know that after change of my card no. I have again received the message such transaction. I requested the HDFC card customer care and ask them to settle this amount.

In every reply they are asking me to contact the ICICI prulife and get the proof of reversal this transaction .
I have also contacted ICICIprulife about this episode.

They ( ICICI) said that this amount has already have reverted to my card bank( HDFC) on 07.03.2013 and ask me to contact hdfc bank.

My problem / complain is that why should I suffer due to mistake made by my credit card bank. Now I have totally stopped the transaction this card . I have already ask them to settle it immediately but we are getting no response from them and totally making responsible to me for this.

Please help me in matter.

regard's

Satayapal Yadav
[protected]

Please note this is second time that i am politely asking HDFC bank to remove my mobile no from there database. As first i am not a customer of HDFC bank.
Second i am getting sm from hdfc bank confirming loan approval and policy being issue which i have never applied for.
i have spoken to customer care of HDFC bank informing the same and was told that mobile no. was accidently update by some customer and will remove the same from database.
But still today also i, e 24/01/2014 i got sms from HDFC bank about HDFC life group credit policy no. CP000006V227600 being ISSUED, i am no where related to HDFC bank and requesting for the second time through this email to please remove my mobile no.

Third such instance will result in complaint in consumer court for mental harrasement and also a police case for misusing my mobile no.

On 23 January 2014, i purchase 25 units of share. which is less then Rs. 10. But brokerage Rs. 0.25 Why? As per brokerage structure given by you, it should Rs. 0.05/- per unit. When i ask to customer care, they are giving me unreasonable causes, asking to check SEBI Norms. At the time of account opening they asked me, there is very low brokerage (Rs. 0.05 / 100), but now it is not. They are saying it was only for three months of account opening. And also it was not true before completing 3 months. What should i do???

I have a set of policies with HDFC Life insurance. I have paid premiums for past two years upon reminders and there was no problem of autodebit or ECS. Last year I bought a property and my financial situation at present is tight, due to which I have opted for not paying premiums. I never knew they have enabled auto debit all of a sudden and debited the premium from my account. I called up the customer care to request refund, they say the money cannot be refunded. And they have refused even to take my complaint. Personally, I don’t recommend HDFC life insurance to anyone, as the funds are not performing any good. I have all my money tied up with them, on top of that they enabled ECS without my consent. When asked, they said you signed the proposal yourself, but the insurance agent never told me that ECS will be enabled. Besides, hiding important clauses while selling policies is downright unethical and this calls for disciplinary action from regulating authorities. Its a different case if the customer has taken loan and stopped repaying it, in such a case bank has every right to autodebit amount from the customer. I don't owe any money to the insrurance companies, I have taken the policy for my welfare and if I decide not to pay up premiums due to financial constraints, they should have no right to autodebit from my account. This is a serious issue. Are there no regulating authorities monitoring what clauses they put in their policies to trick & cheat customers? I have a few more HDFC life policies which have not autodebited from my account despite my non-payment of premiums. I guess they got this nasty clause into their policies recently. I have the same problem with Max Life Insurance. My money is gone for next five years. I would like to withdraw all my policies with HDFC Life, I would like to recommend the same to others. Even if you convey that you dont want ECS enabled, there is no guarantee they will take the request. They have a closed system, no transparency. Finally, we are the people who feed these unethical people without knowing what we got into. But again, its us, who can avoid ending up into such problems by not opting insurance from Such companies. Now I had my bad time, in future they will. I am going to spread this message across all internet forums. As per me, HDFC Life Insurance and Max Life Insurance have lost their credibility, and never will they have long term association with their clients. They are going to go down the gutter if they choose to trick and fool their customers, instead of winning trust with honesty. My recommendation to all the readers: Please avoid taking policies from these two companies. I am sure there are other companies, for now. And yes, never take high premium policies - please find other ways for tax saving. Dont feed these worthless people.

I have a HDFC Credit Card Issued to me in Jan 2014 and have not made a single Transaction using the same since Date.My Account was charged Rs 495 on Account of Enrolling for SmartPay for a mobile number which is not mine.My mobile number is [protected] whereas my account was enrolled for [protected].The thing is i have not enrolled for any smart pay /even made a online enrollment request.You can check the Card Usage History to confirm the same. This was done by the Customer Care Executives who without my permission enrolled for this and as a result I'm suffering now.I did not expect this from a reputed bank like HDFC.Had raised a dispute for the same. Dispute Ref No Customer Care:[protected], [protected](LATEST) Card No: [protected] Kindly ensure that this issue is being taken care of and the amount to my Account.I will not be paying the amount as a dispute has been raised for this.Please ensure that I'm not charged for the same and if my CIBIL Rating is affected I shall definitely go to Consumer Court and will go ahead cancel the card, and won't recommend this to any of my colleagues. Hoping that the seriousness is conveyed and prompt action will be taken at the earliest.

HDFC credit card fraud issue- Hyderabad cyber police complaint id-493/ccpscyb/2013, against credit card fraud tranasactions on 27/11 but so for not resolved by HDFC credit card. from Pranesh M(mail id-pranesh.[protected]@alcatel-lucent.com) [protected]. Enclosed below my recent communication with HDFC credit card division w.r.t dispute in paying below transactions of rs-13000. From: M, PRANESH (PRANESH) Sent: Saturday, January 18, 2014 10:19 AM To: 'customerservices.[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'; 'Senior Management' Cc: '[protected]@cyb.appolice.gov.in'' Subject: : Your HDFC Bank Credit Card Statement - January-2014--your complaint ref no-[protected]-pls revert finace charges...and investigate to crack fraud... Dear all, There is finance charges levied for my below fraud transactions(card no ending with 9121), since investigation not closed for below mail given transactions(ref no-[protected]) from you, kindly reverse the same, else please declare about your inability to find out the fraud instead of saying same slogan as secured transactions. Also I would like to mention Fraud means it could be secured transactions or anything else which happened by hacking to my card and also could you please prove that secured transactions are not fraud as per below once. Please take forward this shall save many of like me. Also as per your dated letter-7th says only secured transactions and logs mentioned numbers used for recharge [protected], [protected], [protected] are no were concerned to me and one of number ie [protected] when I tried to find out got revert as wrong number and looks like NRI voice tells about fraud number, Also as well as earlier I myself given from Reliance number mentioned below details on 2nd december but no actions to interrogate the same. Blow is one of 1099 RS transaction on Reliance bill desk RGSM number-[protected] suspected fraud and having below address . K. TAFAJJUL 990/202 SHALIMAR GARDEN, SAHIBABAD UTTARPRADESH PIN: 20 Hyderabad cyber police complaint id-493/ccps/cyb/2013 is still running and also I approached Banking Ombudsman about your inability to address issues after police complaint, sooner you may get notice. Hence I raise so for no interrogations happened to catch the fraud to save many of like me victims. regds, pranesh M, Hyderabad. [protected]. From: Senior Management [mailto:PriorityRedressal.[protected]@hdfcbank.com] Sent: Thursday, January 16, 2014 7:05 PM To: M, PRANESH (PRANESH) Subject: RE:'HBL=[protected]' Ref: To your HDFC Bank International Credit Card Dear Mr. Pranesh, This is with reference to your e-mail dated 14.01.2014 regarding the below mentioned transactions processed on your card account. Serial No Transaction Date Transaction Amount in Rs. Merchant Name 1 27-Nov-2013 4, 999.00 FREECHARGE IN 2 27-Nov-2013 3, 000.00 WWW MOBIKWIK COM 3 27-Nov-2013 3, 000.00 WWW MOBIKWIK COM 4 27-Nov-2013 1, 000.00 SAHOLIC COM 5 27-Nov-2013 1, 099.00 RELIANCE COMM BILLDESK We take this opportunity to inform that we are looking into the query regarding the concerns raised and will respond to you in 7 business days. We request you to bear with us in the interim.

Sir, I have a credit card of HDFC BANK. From few months i am facing very serious problem with HDFC BANK and their Credit Card Department. I always bropped the cheque before time to HDFC BANK HOWRAH BRANCH but my cheque always took a lot of time to be cleared. Today technology and network is so advance that the chaque gets clears within 2 days. On 2nd December 2013, i dropped the cheque and it got cleared on 18th of dec. Now the time taken by the bank to clear the cheque is their own problem or activity. I dropped the cheque on time, even though they have added the charges, on 8th dec late fee, On 15th over limit fee, service tax and finance charges(total= Rs. 1713 ) i complained against to the customer care against it( Compnain No: [protected], caller AMIT). After few days, i called again and i was informed that the charges had been removed. On 28th of DEC 2013 i dropped a cheque at HDFC Bank ATM, CREDIT CARD BOX. And the cheque got cleared on 8th of Jan 2014. Today, i got Credit card statement, where i see that the charges for the month of Dec had not be removed also they have added a late fee for Jan 2014. I cannot understand, why the bank is working so hard on taking Unethical Charges from clients. They just delay to clear the cheque and take charges from us. again i made a call and confirmed that the charges for december is not removed, complain no: [protected], talked to CHITAN. I wish to receive all the charges from the bank or else i wont pay any outstanding for JAN 2014. Thanks Ashish Shaw [protected]

On January 15 I received a statement regarding the deduction of an amount of 842.70 Rs from my account. I don't know from where the hell this amount got deducted. Currently I am a student and this amount of money means a lot to me. And contacting to customer care is even a cumbersome task as every time they ask for card and account details. I request HDFC team to resolve the issue as soon as possible. Regards Pratibha Pal

Dear Sir, I have applied a auto loan through customer care 20 days back and i have been contacted by Mr, Sandeep who reporting to Mr, Sanjay RM. Firstly this person Sandeep doesn't have any convence to move that why he take long time to reach any destination and for this i sufferd a lot and he is very lethargic in his approach and after severel days i got a SMS that my loan is not released due to signature diffrence so i personally visited to nearest branch and got my signature verified which is very usual as my bank account is 9 years old and all my transaction is on same signature. I informed by sandeep that since he doesn't have time to come to ITO office and submit bank certify signature attested paper so i travel all the way did the same where again he started roaming here and there but fortunately a person of his team come and listen my story he did some help and my DELIVERY ORDER had been released so finally i am able to take delvery of my car on 14th jan but problem not end here because insurance paper not mailed to Hans hyundai motinagar and they refused to give my car and then i tried all my efforts to arrange insurance paper but sandeep phone is switched off and his RM sanjay said he doesn't no any thing about insurance so he suggest me to talk sandeep because he only know all my case. In all this drama i personally requested to dealer so some how they released the car with commitment that insurance copy must be deliver tomorrow morning and advice me to park my car at my home just to avoid any consiconses. In morning i phoned sandeep and ask about insurance copy so he said that a copy had been delver to dealer and my cover note courier to me but unfortunately till time i have not recieved cover note and when phoned him he very lethargicly told me i will recieved a cover note. I called his RM sanjay but as usaul he told me that he doesn't know any thing so i asked now 4 days happened must be their some on line insurance policy no is their so i get copy their but no help. All this expereince i Suggest firstly HDFC must penalised these people and secondly advice all of you pls choose any other company for auto loan becuase handling of HDFC to their customer. Gurjeet Singh [protected]

Hi Team,

Please help.

I am using a credit card and account with the HDFC bank. As I was unable to gave the total payback of the credit card and they had holded my my Bank account and went for the settlement of the refund amount. I aggreed for the same and I received a call back for the same on my mobile number that the amount will be payback in the insatllment of 4500*8, with the first installment of Rs.4750, I aggreed, but they have now debited the amount of Rs.6500 from my account and they gave no inofrmation about the same . When I call the credit card department for the same, they say to call the debit card department and debit card department is asking to call on the credit card department and no body is giving the full information reagrding the same.

Please help...

Vishal
[protected]

Hello Sir, My name is Adnan Khan Lodi and my loan account number is 23191250. I have paid 13 emi's but from the last 6 months i have no job, so it is very difficult for me to arrange the money every month. I would request HDFC to please settle my loan in one time settlement. I can pay[protected] for settlement. Please help me, Thanks! Adnan Khan Lodi +91-[protected]

I had a salary account in HDFC since November 2010. I was offered a Demat Account as well and assured that it is completely free of charge and will be chargeable only i[censored]sed for trading. Thereafter I have been using my HDFC salary account till September 2012 after which I left my then organisation and went abroad. The salary account thus got converted to a normal savings account. Now yesterday on 15th Jan 2014 there has been a deduction of 842.70 from my account mentioning "Depository charge for Dec 13th". But I have never used or logged in with my demat account since 2010 when it was opened. I was also not charged any depository fee for this account prior to this incident. Then how this undue deduction of money was done without any prior intimation. I was fully assured that the demat account doesn't have any charge and was hence coaxed into opening one. So, this sudden deduction is completely unacceptable. Look into the issue at the earliest and revert my money back to me as it is hard earned money. Please revert back to me at sampi.[protected]@gmail.com with

Dear sir i am santosh kumar s/o Gopal singh Pan Card no:- AWPPK1450K Residence of vill. girdharpur, P.O. Kasoada, Teh:- Bhartpur, Dist Bhartpur ( Rajasthan) Pin 321001 I have applied for Personal loan in HDFC Bank Mathura Gaoshalla Branch with Mr Arthav Sharma( Presently working in HDFC bank branch sanjay palace Agra, Mo:- [protected]) Mr Arthav sharma conveyed me that one existing Two wheeler loan is pending from my sid. so HDFC can not able to provide personal loan. But as per my best knowledge i have not taken any two wheeler loan from any company. if then also you find any pending loan from my side.kindly provide me full loan details. Waiting for your valuable response & help. Thanks & regards, Santosh kumar Mo:- [protected] Resi:- [protected]

The Bank has charged me Rs 561.80 for Depository charges on Demat account which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side. Reference Number as provided by the bank:[protected]...

Recently I was having some query regarding how to make 'pay order' from a bank, I called a customer service, working for HDFC bank, to check the liabilities and procedures. The HDFC number was not a toll free number and i was charged for the call. The number is this for Mumbai[protected]. When I called this guy, he told me to hold on for a sec, and transfered it to another customer service agent. That gap took 3 minutes and after a transfer, the other guy told me that as per the amount he need to calculate the pay order charges, so I waited for around 5-6 minutes to finish his calculation. Later on after that calculation he told me to visit a branch to get more information cause his computer got hung in the middle of calculation. Is this a proper service you give to your customers? why HDFC is not having a Toll Free number for Mumbai for customer help? Why their computers are not upto date for better services, hang of computer is bad clause that shows they are not able to solve problems if they have their own. I didnt expected this kind of service from these people. I advise to all to fight against this task and let them have a grub. Shame on HDFC!

Sir,
I have the honor to inform you that i am an a/c holder of HDFC bank having A/C No- [protected] have lost of my HDFC Bank Netbanking ID and Password.

So, pls re-issue my ID and Password and send the same to my mailling address or my email id.

Mobile no -[protected]

I dr ganesh sherigar from pune took online policy from hdfc life click to protect.

Hdfc life had asked me to do certain medical tests at my own costs to be refunded back in a written email and verbally through customer care. Despite this, when i refused to take the policy due to unaccceptable terms, they have refused to pay the refund for my policy and are now attending any more to my complaints. It is a clear cut evidence of how they are going to cheat people in future too. If they cannot settle these problems when the person is alive, dont trust them to do it when you are not there. Your family will suffer at the hands of these cheats.