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HDFC Bank Complaints & Reviews

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Updated: Apr 29, 2026
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A
Annusantosh
Jan 16, 2014
Resolved
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Resolved

Address: Bharatpur, Rajasthan

Dear sir i am santosh kumar s/o Gopal singh Pan Card no:- AWPPK1450K Residence of vill. girdharpur, P.O. Kasoada, Teh:- Bhartpur, Dist Bhartpur ( Rajasthan) Pin 321001 I have applied for Personal loan in HDFC Bank Mathura Gaoshalla Branch with Mr Arthav Sharma( Presently working in HDFC bank branch sanjay palace Agra, Mo:- [protected]) Mr Arthav sharma conveyed me that one existing Two wheeler loan is pending from my sid. so HDFC can not able to provide personal loan. But as per my best knowledge i have not taken any two wheeler loan from any company. if then also you find any pending loan from my side.kindly provide me full loan details. Waiting for your valuable response & help. Thanks & regards, Santosh kumar Mo:- [protected] Resi:- [protected]
Aug 14, 2020
Complaint marked as Resolved 
Dear Santosh,

I am checking in to this and will revert to you shortly. Request your patience in the interim.

-Anay
HDFC Bank Customer Assistance
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    R
    Rohit Kiran
    from Bengaluru, Karnataka
    Jan 16, 2014
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    Resolved

    Depository Charges

    The Bank has charged me Rs 561.80 for Depository charges on Demat account which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side. Reference Number as provided by the bank:[protected]...
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    F
    fk7951
    from Delhi, Delhi
    Jan 16, 2014
    Resolved
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    Address: Mumbai City, Maharashtra

    Recently I was having some query regarding how to make 'pay order' from a bank, I called a customer service, working for HDFC bank, to check the liabilities and procedures. The HDFC number was not a toll free number and i was charged for the call. The number is this for Mumbai[protected]. When I called this guy, he told me to hold on for a sec, and transfered it to another customer service agent. That gap took 3 minutes and after a transfer, the other guy told me that as per the amount he need to calculate the pay order charges, so I waited for around 5-6 minutes to finish his calculation. Later on after that calculation he told me to visit a branch to get more information cause his computer got hung in the middle of calculation. Is this a proper service you give to your customers? why HDFC is not having a Toll Free number for Mumbai for customer help? Why their computers are not upto date for better services, hang of computer is bad clause that shows they are not able to solve problems if they have their own. I didnt expected this kind of service from these people. I advise to all to fight against this task and let them have a grub. Shame on HDFC!
    Aug 13, 2020
    Complaint marked as Resolved 
    Dear Customer,

    Sad to hear this. I request you to write to [protected]@hdfcbank.com along with your account/card and contact details, issue details and ref id TTU[protected]. Will get back to you shortly.

    - Anay.
    HDFC Bank customer assistance.
    First you create a Toll Free number for CUSTOMER SERVICE. After that I will give you my contact details. Such a big bank and no Toll Free number for Mumbai City. Shame.
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      M
      mclravi
      from Chennai, Tamil Nadu
      Jan 15, 2014
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      Address: Chennai, Tamil Nadu

      Sir,
      I have the honor to inform you that i am an a/c holder of HDFC bank having A/C No- [protected] have lost of my HDFC Bank Netbanking ID and Password.

      So, pls re-issue my ID and Password and send the same to my mailling address or my email id.

      Mobile no -[protected]
      Dear Ravi,

      Please write to us at [protected]@hdfcbank.com from your registered email address with your account and contact details along with reference ID TTU[protected] in the subject line. Will get back to you shortly.

      -Anay
      HDFC Bank Customer Assistance
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        G
        gansher
        from Pune, Maharashtra
        Jan 14, 2014
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        Address: Pune, Maharashtra

        I dr ganesh sherigar from pune took online policy from hdfc life click to protect.

        Hdfc life had asked me to do certain medical tests at my own costs to be refunded back in a written email and verbally through customer care. Despite this, when i refused to take the policy due to unaccceptable terms, they have refused to pay the refund for my policy and are now attending any more to my complaints. It is a clear cut evidence of how they are going to cheat people in future too. If they cannot settle these problems when the person is alive, dont trust them to do it when you are not there. Your family will suffer at the hands of these cheats.
        Aug 14, 2020
        Complaint marked as Resolved 
        Hi Doctor, you are right.

        HDFC life is making money from customer only thru bad investment plan . So customer are supposed to use proper analysis before any investment.

        HDFC life is an unorganized system. It is not responsible for loss of customer hard-earned money. So be careful from such defaulter……
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          S
          sudeep naskar
          from Noida, Uttar Pradesh
          Jan 14, 2014
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          Address: Gautam Buddh Nagar, Uttar Pradesh

          My name is sudeep. I received a call from HDFC Collections department for full & final settlement of my card in the last Week. I agreed to make the payment in one go & they promised me to send me the settlement letter regarding the same.(Rs 8000) I was using a credit Card from HDFC Bank.[protected]. After the talk to your bank collection guys for settlement part they have debited to my bank account for the full outstanding amount(17000) & not the agreed settlement amount. I am badly hurt with their this act as even on my agreeing to pay the full settlement amount they have debited my bank account with the total outstanding.plz take corrective action on this. Plz Help With best wishes, Sudeep naskar
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            P
            priti MohanSrivastava
            from Mumbai, Maharashtra
            Jan 13, 2014
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            Address: New Delhi, Delhi

            Maim I am priti srivastava and my employee code is cp22534 in working in hdfc bank malaviya nagar branch new delhi .and my mentor is mr sfraj baig and his employee code is S15271. Maim/Sir I did join hdfc bank since 1 oct 2013 and my interview has been taken by Mr Mehtab singh maan at M39 hdfc bank barhkhamba road new delhi. He appointed me as a cse for malaviya nagar branch under the sales manager of mr sarfraj baig.But Maim/Sir from first day sarfraj sir told to me, I am having you in my team only under the pressure of Mr . mehtab sir even I do, nt want you in my team, I could not understand why he is saying like this. Now finally I have appointed and doing the working under the Mr.sarfraj but since 1st oct to till date I did didn?t get my offer letter and did not open my salary account when I ask to sarfraj sir about my offer letter he told me wait I will give you but till the date 12nov2013 I could not get my offer letter. And Maim/Sir my training hold on 28oct2013 and next day I went in field and got the business like one rd and 1 gi, From the first day I am working very hard . But when Sarfraz sir came from holiday and I gave him rd and gi on 30oct2013 then he demand for a account then I told to him sir am giving my best and will try to give the account on next day so please give me one day more but he become angry and told me go away with your id and gi, he through id and gi and told I don?t want to any type of business to you and you sit here and write your resignation and he started shouting on me. And when I came next day 31st oct 2013 his behavior was same and in a room he again started shouting on me go away from here othe wise I will call the guard if you did not give your resignation and when I ask the reason of resignation to Mr. Sarfraj, he sir told me, I don?t like you and don?t want to you in my team, this is enough for you so write your resignation when I didn?t write he told to another cse Mr KP Singh that he went and called the guard then I told ok sir I am going today from branch and tomorrow I will do what ever you want then he again told to Mr K.P Singh don?t call to guard she will be do as like I want And I come out from branch and called the Mr mehtab Sir BUT he said I got transferred so it will be better to talk with Mr. Dhananjay Pandey because now he is the area manager Then I called to Mr Dhananjay Pandey Sir and told but on that day he was going out of station and told me when I will delhi then you contact with me I told my problem to Dhananjay Sir and said that now too I don?t have any problem in work with Sarfraz sir if he can sort out all these matter, Dhnanjay sir told that he will come on 8th nov and told me that you call on 8th nov to me . On 8th nov I called Dhananjay sir then he told me he just came in delhi and he will call back in hour.After the few minutes Sarfraz Sir called me and ask me do you want to work under me or want to transfer whatever you want come to office rightnow and meet to me then I told to Sarfraz sir I want to working under you and am coming office.After this I called Dananjay sir and told to him the all conversion of between me and sarfraz sir after listening me dhananjay sir told to me ok if he is calling you so you should go to office. But in a office the Seen was deferent Sarfraz sir don?t want to back me in his team and he did meet with me 2 hour and told me between the meet gave you resignation and I will again appoint you within 1week but in recent you gave your resignation and he told that if you did not give resignation then I have to be give my resignation When I ask the again reason of resignation he told your cpv is negative.Mam I didn?t conceal anything and my address and my reference both are correct Sir also had talk with my reference. And when Sarfraz sir said that your cpv come negative then I told to him sir my address is correct you can check any time whenever you want and my reference number too is right you had also talk with him and my reference too had talk verification team and he told to me take this number the person on this number asking about you Priti And I told to sarfraz sir that he is giving the number of that person who did call him that am calling from hdfc bank do you know priti srivastva ?then Sarfraz sir told me it?s ok what I will be do of those number And Maim two other CSe Mr Bajarang Pandey and Miss Akancha Tripathi also have the negative CPV but Sarfraz Sir did verify personally their address ten why he did not doing same with me like he do with other CSE . I don?t know Maim What is the problem of Mr.Sarfraz sir with me Please Maim do the favor and take the matter in light and do what is right acording to law. And Maim, Sarfrz Sir again and again taking the issue of negative cpv whereas the truth is that my address and reference both are correct you can do check in your way . But I don?t know why Sarfraz Sir doing like this with me where as I achieved my work target. And Maim on 1st NOV2013 when I informed to sir that am suffering from fever and not able to come in office and when will feel better will be back in office then he replied me don?t come . Maim this massage is save in my mobile phone you can check this So its my humble request to you that do the my favor and give me justice and please sort-out all the problem . And now till the date from my join I don?t get my salary of October Month and this month he did not give me attendance register for sign. Sarfraj sir last Friday and Saturday to call me in office and repeat same voice gave your resignation even you want this that me Sarfraz gave his resignation so don?t create problem for me and you write your resignation and trust on me I will appoint you within week. but now on 27nov 2013 i got a termination letter by hdfc bank without reason .The Hdfc team send me termination only in influence of the conpiracy of my former boss Mr Sarfraz baig emp code S15271. So Maim Please do my favor Thanking you Regards Priti Srivastava former CSE emp code cp22534 Hdfc bank malviya nagar new delhi
            Dear Priti, Request you to mail your employee related concerns to [protected]@hdfcbank.com. They will get back to you. -Bejoy
            The" [protected]@hdfcbank.com" did not give any response of the complain mail..
            Array
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              D
              deepak57910
              from Mumbai, Maharashtra
              Jan 11, 2014
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              Resolved

              Dear sir,
              I had a credit card with Card no.[protected], on the name of Saurabh Agarwal, On this card i have received a legal notice for payment due.But as per my knowledge i dont have any due on this card and also on behalf of this card without my concern your phone banking team has done more than 6 insurance plan and all the payment has been deducted from my Credit card without my permission.And after so long follow up of 6 months some amounts have reversed but still some pending .Because of this your credit card team is issuin the notice without any communication, i had tried so many times and did followup for my credit card statement with the person who is looking after my case but still not received a single statement till date .Also every time they ask for money on very bad manner and not giving any statement and trying to hide the figures of my statement.i am give some detail to credit cadr divisin so reverse my policy amount but amount inttrest will be charge and not give my sttatement till date
              Aug 14, 2020
              Complaint marked as Resolved 
              Dear Saurabh Agarwal,

              We are checking with our Credit Card Team and we will revert to you within 3 working days. We request your patience in the interim.

              Anay
              HDFC Bank Customer Assistance
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                S
                s.mujahed90
                from Nashik, Maharashtra
                Jan 10, 2014
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                Address: Aurangabad, Maharashtra

                HDFC charged me 1200 Rs because of they converted it from salary to saving account without my permission when I visited there HDFC executives were laughing behing my back about my balance deduction issue, They said HDFC is not for free if you have account in HDFC they have rights to debit balance without prior information. My account No is[protected]. My registered email id is s.[protected]@yahoo.com My registered contact number is [protected]
                HDFC Bank customer support has been notified about the posted complaint.
                Dear S. Mujahed,

                At the outset, we sincerely regret the inconvenience. We understand that you have emailed us on January 10, 2014 vide Refernce Number:[protected] regarding AMB charges levied in your account. We have replied to you on January 11, 2014. We request you to please check your email inbox for our reply. In case on any clarification / assistance kindly contact our Personal Banker Mr. Ravi Karwa on [protected].

                Anay
                HDFC Bank Customer Assistance
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                  R
                  RUMJHUM SINHA
                  from Gurgaon, Haryana
                  Jan 9, 2014
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                  Address: New Delhi, Delhi

                  I had received my new Solitaire Credit Card on Nov 2013. Before this current card I had HDFC Women’s Credit Card since last 7 years. I never face any problem that tenure. But on 08/01/2014 you have active the auto-pay service against my credit card and Debits as Fine Rs. 505.62/- from my credit card accounts. Current balance payment of this card of Rs. 746/- which I had done on[protected] by IDBI net banking (please find the attachment of this transaction Ref. No.: MIDB [protected]).

                  Previous I had also a saving bank account in HDFC Bank. My Acc. No. was [protected] and Customer ID was 8622143. I had already closed this account approximately before six months. That time auto-pay service was active for my HDFC Women’s Credit Card. Your bank staff was direct me that when I de-registered that service then only my saving account would be closed and I had closed that auto-pay service as well as de-registered my credit card from my saving account.

                  Right now my heartiest request is that kindly refund the deducted amount Rs. 505.62/- ASAP and cancel auto-pay service of my Solitaire Credit Card (No – [protected]) before my second billing cycle.
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                    P
                    priti MohanSrivastava
                    from Mumbai, Maharashtra
                    Jan 7, 2014
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                    Address: New Delhi, Delhi

                    Dear Maim/Sir I am priti srivastava and my employee code is cp22534 in working in hdfc bank malaviya nagar branch new delhi .and my mentor is mr sfraj baig and his employee code is S15271. Maim/Sir I did join hdfc bank since 1 oct 2013 and my interview has been taken by Mr Mehtab singh maan at M39 hdfc bank barhkhamba road new delhi. He appointed me as a cse for malaviya nagar branch under the sales manager of mr sarfraj baig.But Maim/Sir from first day sarfraj sir told to me, I am having you in my team only under the pressure of Mr . mehtab sir even I do, nt want you in my team, I could not understand why he is saying like this. Now finally I have appointed and doing the working under the Mr.sarfraj but since 1st oct to till date I did didn?t get my offer letter and did not open my salary account when I ask to sarfraj sir about my offer letter he told me wait I will give you but till the date 12nov2013 I could not get my offer letter. And Maim/Sir my training hold on 28oct2013 and next day I went in field and got the business like one rd and 1 gi, From the first day I am working very hard . But when Sarfraz sir came from holiday and I gave him rd and gi on 30oct2013 then he demand for a account then I told to him sir am giving my best and will try to give the account on next day so please give me one day more but he become angry and told me go away with your id and gi, he through id and gi and told I don?t want to any type of business to you and you sit here and write your resignation and he started shouting on me. And when I came next day 31st oct 2013 his behavior was same and in a room he again started shouting on me go away from here othe wise I will call the guard if you did not give your resignation and when I ask the reason of resignation to Mr. Sarfraj, he sir told me, I don?t like you and don?t want to you in my team, this is enough for you so write your resignation when I didn?t write he told to another cse Mr KP Singh that he went and called the guard then I told ok sir I am going today from branch and tomorrow I will do what ever you want then he again told to Mr K.P Singh don?t call to guard she will be do as like I want And I come out from branch and called the Mr mehtab Sir BUT he said I got transferred so it will be better to talk with Mr. Dhananjay Pandey because now he is the area manager Then I called to Mr Dhananjay Pandey Sir and told but on that day he was going out of station and told me when I will delhi then you contact with me I told my problem to Dhananjay Sir and said that now too I don?t have any problem in work with Sarfraz sir if he can sort out all these matter, Dhnanjay sir told that he will come on 8th nov and told me that you call on 8th nov to me . On 8th nov I called Dhananjay sir then he told me he just came in delhi and he will call back in hour.After the few minutes Sarfraz Sir called me and ask me do you want to work under me or want to transfer whatever you want come to office rightnow and meet to me then I told to Sarfraz sir I want to working under you and am coming office.After this I called Dananjay sir and told to him the all conversion of between me and sarfraz sir after listening me dhananjay sir told to me ok if he is calling you so you should go to office. But in a office the Seen was deferent Sarfraz sir don?t want to back me in his team and he did meet with me 2 hour and told me between the meet gave you resignation and I will again appoint you within 1week but in recent you gave your resignation and he told that if you did not give resignation then I have to be give my resignation When I ask the again reason of resignation he told your cpv is negative.Mam I didn?t conceal anything and my address and my reference both are correct Sir also had talk with my reference. And when Sarfraz sir said that your cpv come negative then I told to him sir my address is correct you can check any time whenever you want and my reference number too is right you had also talk with him and my reference too had talk verification team and he told to me take this number the person on this number asking about you Priti And I told to sarfraz sir that he is giving the number of that person who did call him that am calling from hdfc bank do you know priti srivastva ?then Sarfraz sir told me it?s ok what I will be do of those number And Maim two other CSe Mr Bajarang Pandey and Miss Akancha Tripathi also have the negative CPV but Sarfraz Sir did verify personally their address ten why he did not doing same with me like he do with other CSE . I don?t know Maim What is the problem of Mr.Sarfraz sir with me Please Maim do the favor and take the matter in light and do what is right acording to law. And Maim/Sir, Sarfrz (my boss)Sir again and again taking the issue of negative cpv whereas the truth is that my address and reference both are correct you can do check in your way . But I don?t know why Sarfraz Sir doing like this with me where as I achieved my work target. And Maim on 1st NOV2013 when I informed to sir that am suffering from fever and not able to come in office and when will feel better will be back in office then he replied me don?t come . Maim/Sir this massage is save in my mobile phone you can check this So its my humble request to you that do the my favor and give me justice and please sort-out all the problem . And now till the date from my join I don?t get my salary of October Month and this month he did not give me attendance register for sign. Sarfraj sir last Friday and Saturday to call me in office and repeat same voice gave your resignation even you want this that me Sarfraz gave his resignation so don?t create problem for me and you write your resignation and trust on me I will appoint you within week. but now on 27nov 2013 i got a termination letter by hdfc bank without reason .The Hdfc team send me termination only in influence of the conspiracy of my former boss Mr Sarfraz baig emp code S15271. So Please do my favor Thanking you Regards Priti Srivastava former CSE emp code cp22534 Hdfc bank malviya nagar new delhi
                    Dear Priti, Request you to mail your employee related concerns to [protected]@hdfcbank.com. They will get back to you. -Bejoy
                    I had concern with all the management team of hdfc bank .In starting Mr Vikas modi had given the reply but now he is not giving the reply of my mail.I did concern with Mr Aditya Puri but he too did not reply of mail.
                    And Mr Vikas Modi gave my case to his colleague Mr Pratik Sarkar .
                    And when i ask the reason of my termination then Mr Pratik given me reply
                    the reason >
                    "Such non-performer for consecutive 3 months leads to termination as per performance policy
                    .And he told me 3 months non-performer is the reason with this data, from
                    1/oct/2013 to 27/nov/2013 which Mr Pratik call three(3) month.
                    Yesterday I did mail my problem to [protected]@hdfcbank.com, but till the morning i could not receive any mail from their side so now told me in which department of HDFC BANK i did discus my problem...
                    Hi i want to know what is going on my case .
                    I could not get any response of my mail from the [protected]@hdfcbank.com, .
                    So plz told me now what i have to be do?
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                      M
                      Murali Krishna Vemuri
                      from Hyderabad, Telangana
                      Jan 6, 2014
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                      I am Murali Krishna Vemuri, an unfortunate customer of HDFC Life Insurance company, having purchased a policy with the number*1939. Name: Murali Krishna Vemuri Policy Number:*1939 I purchased the said policy online and I was asked to send certain documents by courier. I couriered the documents However, to my utter dismay, HDFC Life does not even confirm the receipt of my documents. HDFC Life is not ready to disclose the further steps on my policy and when and if I will receive the policy bond. Whenever I try to contact, they send e-mail that in 2 working days they will update me, but never do so. What HDFC Life does is plain and clear cheating, they are offering a product which they don’t know themselves and they don’t have anything called customer service. On top of everything, if you ask them the status of your application, they will always give a new contact number and you have to keep dialing the new number, unfortunately they have umpteen number of different numbers. Regrets to be a HDFC Life customer Murali Krishna Vemuri
                      Dear Mr. Vemuri, please give us an opportunity to resolve your concern. Write to us at [protected]@hdfclife.com. We look forward to your email. Thank you.
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                        G
                        g.v.santosh kumar
                        from Manthani, Telangana
                        Jan 3, 2014
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh

                        SIR
                        i am g.v. santosh kumar my employ cod -s44415 i was working in hdfc bank personal loane dept in ameerpet sending you mail regarding my pf clearance not done yet i already sended my document to concern dept still i did got a any kind of massage
                        plase kindlly revert me

                        employ cod-s44415
                        email [protected]@gmail.com
                        cont-[protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          B
                          bijayakumar1983
                          from Cuttack, Odisha
                          Jan 3, 2014
                          Resolved
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                          Resolved

                          Address: Gurgaon, Haryana

                          Dear Sir,

                          I would like to inform you that I am holding two nos. HDFC Bank A/c, (1) A/c No.: 0485-[protected] (super saver saving a/c) & (2) A/c no.:1374-[protected] (salary a/c) having one customer ID.

                          On dtd 24th Dec, 2013 (INR 147.14) & 03rd Jan, 2013 (INR 56.18 + INR 379.88 + INR 56.18) SWEEP-IN CREDIT from [protected] to 0485-[protected] by automatically and many times HDFC bank crossed their limits & deducted money. Since 24th Dec, 2013 they have not responded in my E-mail.

                          Many times I have given mail to Grievance Department & Customer Support also for request to close this both mentioned a/c's. but they are not responding and every time auto debited and given me mentally tortured.

                          Kindly do the needful.

                          I am totally disappointed with HDFC bank.
                          Thanks & Regards,
                          Bijaya Kumar Mohanty
                          +[protected]
                          +[protected]
                          [protected]@gmail.com
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Dear Bijaya Kumar Mohanty,

                          We understand that you have also raised your concerns at Grievance Redressal Cell vide Reference Number[protected] and they had addressed your concern through E- Mail dated <<January 07, 2014>>.

                          Anay
                          HDFC Bank Customer Assistance
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                            I
                            iamnarendran
                            from Hyderabad, Telangana
                            Jan 2, 2014
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu

                            Hi, On Nov 29th 2013, I got a mail saying that my billing date is changed from 3rd of every month to 18th of every month. But today i.e 1 Jan 2014, I got a mail saying me to ignore all previous communication and there is no change in the statement date. I had made changes to all my finance and my loan payments as per the earlier communication. Now I wont be able to arrange for funds in such short notice of two days. Is there any possibility to keep the statement date according to your November announcement?. In future please see to that the communications are done at least 15 days prior to the any said dates. By the way why do you keep changing the dates as and when you like. Please stick to your earlier communication of generating the statement by 18th of every month. I am attaching both your mail communication with this mail. I didnt expect such clumsy changes to the schedule by HDFC Bank. Please revert Back to me ASAP. With Regards, Narendran Kishore [protected]
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            I too faced this. I complained to customer care first. They said there will be no change in statement date. Not satisfied with this answer. I called them for the second time and I demanded that my late payment charges be waived off since this is your mistake. This time the cc exec told me that I have written on the comments section and this will be done after you pay your part payment. Since I was of suspicion that they will not do this I wrote an email to customerservices.[protected]@hdfc.com. Below is what i sent them.

                            "Sent: 12 January 2014 11:08
                            To: customerservices.[protected]@hdfcbank.com
                            Subject: RE: No change in " Statement Date" of your HDFC Bank Credit Card
                            This is something which I had not expected from a reputed bank like yours. An intimation of cancellation of my credit-card statement due date been received after almost a month? Now this is a something unprofessional from your side. I am assured that this is a way to dupe a customer into spending more since he has been given an assurance that he has to pay it after the new due date which is 2 months away.

                            Today, I called up your credit-card department twice. First time the call got disconnected mid-way after hearing my plea (or should I say it was intentionally disconnected?). But I again called up immediately and a customer service executive named Mumtaz was all ears to my plea. Thankfully this call was not disconnected and she has assured me, as I had demanded, that my late payment charges be waived off since I had spent in such a way that I assumed I had to pay my January 2014 payment in March 2014 after your assurance.

                            I am not asking for anything else but a waiver in late payment charges in lieu of your almost a month late intimation of cancellation of prior communication. Also, in future I would expect a professional behavior from a reputed bank, which would mean either requesting a prior approval from customer before changing anything critical or at least sticking to what was communicated earlier. Such are the things that bring faith in the minds of a customer.

                            After this episode I am now thinking of moving my home loan to a different bank and closing my savings account as I feel my money is not in safe hands.

                            Expecting your reply sooner than this below intimation of yours."

                            Even after this I got a reply stating that "You will be glad to hear that we are not changing the blah-blah-blah".

                            After this reply I wrote an email to grievance.[protected]@hdfcbank.com mentioning that I will take up this matter in the consumer court. Got a reply that your query will be looked into within 7 days. Now waiting...
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                              A
                              Asmit De
                              from Gobardanga, West Bengal
                              Jan 2, 2014
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                              Address: Kolkata, West Bengal

                              Dear Sir, I had made a HDFC ERGO Medical Insurance policy (Ref.: HN[protected]). Although I gave consent for the said policy on 27-Nov-2013, I immediately requested a cancellation of the policy within an hour of making it through the HDFC bank agent. In spite of my cancellation request, a bill has been raised on my HDFC Bank Credit Card (XXXXXXXXXXXX7574) for the said policy for ₹782.96 (Total ₹9732.00 to be paid at EMI for 12 months). I contacted HDFC ERGO for the cancellation, and they said that they have not received any such cancellation request. However they said that my policy will be cancelled. I then received a call from HDFC ERGO where I confirmed my cancellation request, and I was told that I would receive confirmation within 15 days. I have also returned the policy documents through Speed Post to HDFC ERGO General Insurance Co. Ltd., Mumbai Office on 24-Dec-2013. I would like to state here that in the policy letter, it was written that there is a 45 days free look in period. However, I received a call from HDFC Bank, saying that if I cancel now, I would have to pay 35% of the premium as cancellation charges. Since I requested cancellation of the policy immediately, I am not liable to pay the bill for it. Please see that my policy is cancelled immediately along with withdrawal of the raised bill amount, and that no further bill is raised on my credit card for the policy or cancellation. Kindly look into the matter and do the needful. Sincerely, Asmit De
                              Dear Mr.Asmit De,

                              For your cancellation request please contact our Toll- Free no.:[protected]from any Landline & Mobile[protected]from MTNL or BSNL Phone)

                              or

                              email us at [protected]@hdfcergo.com

                              Yours Sincerely,
                              HDFC ERGO General Insurance
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                                G
                                Ghanshyam Prasad Mishra
                                from Bhopal, Madhya Pradesh
                                Jan 2, 2014
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                                Address: Bhopal, Madhya Pradesh

                                I am a TITANIUM edge card holder My mobile phone is registered with HDFC bank. I am not in receipt of statement for Dec2013. Due date to pay due amount is Fixed 5th of every month. I have requested several time to bank to inform me the due amount to pay to bank by SMS. They never inform. After due date they inform by SMS about the penalty charged. Please provide the fact & ask to do better services
                                Dear Ghanshyam,

                                Sad to hear this. Thank you for bringing this to our notice. Will take it up with the team concerned.

                                -Anay
                                HDFC Bank Customer Assistance.
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                                  V
                                  vikasjain2
                                  from Varanasi, Uttar Pradesh
                                  Jan 2, 2014
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                                  Address: Pali, Rajasthan

                                  I DO THIS TRANSCATION I NET BANKING :
                                  (1) 13 DEC. 2013 RS. 40000/- REF.NO.[protected]
                                  (2) 30 DEC. 2013 RS.60000/- REF.NO.[protected]
                                  AND I WANT TO TRANSFER THIS AMOUNT IS TO ASHOK KUMAR RAJESH KUMAR BURHANPUR IDBI A/C NO. [protected] AND IFSC NO. IS IBKL0000527. BUT BY MISTAKE I FILL THE ACCO.NO.IS [protected] .BUT IFSC CODE AND PARTY NAME IS FILL OK .
                                  AND THIS MONEY IS TRANSFER TO WRONG ACC.HOLDER.THEN HOW CAN THIS TRANSCATION MADE SUCCESSFULLY.WITHOUT MATCH IFSC CODE OR PARTY NAME
                                  Dear Vikas,

                                  I have raised your request with the beneficiary bank for getting reversal of funds from the concerned customer's account based on the NEFT transaction which was initiated from your end. Please be informed that HDFC Bank is not in position to validate a Non-HDFC Bank Account number while an NEFT transaction is done. The credit is affected based solely on the beneficiary account number information and the beneficiary name particulars are not used. This is also mentioned under the "Note" section on the Third Party Funds Transfer - NEFT page within NetBanking.

                                  As a special case we have checked with the beneficiary bank and are given to understand that they have brought the issue to the notice of the concerned beneficiary.
                                  They are awaiting consent and closure of formalities from their concerned beneficiary.

                                  Given the dependency on the other bank, we are not in a position to confirm a timeline for resolution.

                                  Nevertheless please be rest assured we would be giving this the utmost attention till resolution.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    H
                                    Hari T
                                    Jan 1, 2014
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                                    Way back in December 2012 I had some unknown transactions, so I had block my card to avoid further transactions. I had to struggle for nearly 6 months with HDFC to reverse the transactions, they kept saying they are checking with merchant, one of there representative said to not pay till the dispute is resolved, but the dispute was never resolved and they kept sending me monthly bill with Late fines and taxes every month even after I explained the situation. Finally I was vexed with HDFC response and in August decided and told the HDFC that I will pay the amount and close the transaction and raise this issue with consumer court for misleading me and sending the extra fines for months. After I paid the amount HDFC resolved the dispute form and reversed the transactions, and the amount I have paid them became over-paid amount and HDFC owe me that amount. So from September-2013 I have been requesting HDFC to reissue the card so that I can use the amount I over paid them, but they have rejected the application saying there is a signature mismatch. They don't even bother to update the customer with this information. Only after I call them 2-3 weeks later to check the status they tell that the application was rejected with signature mismatch, so when I ask them what to do next? They say just re-apply with the request letter and we will process, I asked them do you need any other document to verify my signature, those dumb people only say no sir just write a letter and we will issue, after 2 more requests and rejections. I had to talk to there supervisor([protected]/[protected]) at HDFC, I had to re-tell all this story every time some one calls me or I call them. And finally they told send us a passport copy with reference number and nothing else we will process your application. As I know what's there next play, to be on safe side I sent a reissue letter for 4th time, I sent application with passport matching signature as well along with it. But still they rejected with signature mismatch. When I call them up they keep asking if i send this and that, I told them as I know about this useless company I have sent the complete set of documents which was not asked by HDFC. And as expected when I called they where asking did I send this and that document which they never mentioned to me earlier. Anyway I need to know why HDFC has rejected the application even when I send the passport copy along with my application with matching signature and with whose signature are they trying to match mine? I think there are like 15-20 reference number which was created each time I contacted them and here are couple of reference numbers Ref number: [protected], [protected] I even requested them to cancel the card in case they can't re-issue the card and send the over paid amount as cheque to the registered address. I just wanted my money back, I don't need that stupid card. How many months will a bank need to verfiy the application? Its been nearly 5 months now from my first request and every time I know the status I responded to HDFC with in a week. Only reason they keep saying is signature mismatch, even after sending them the documents. Please advice on how to handle this?
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                                      R
                                      Roni Prasenjit Bhattacharya
                                      from Mumbai, Maharashtra
                                      Dec 29, 2013
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                                      Address: Kolkata, West Bengal

                                      My Name is:Prasenjit Bhattacharya
                                      My HDFC Bank Account number:[protected]
                                      Branch: Central plaza, Kolkata:700059
                                      My Debit Card Number:[protected]

                                      Date of 8th Dec'2013 my Account balance was Rs, 800/- something. Date of 9th & 11th Dec'2013 my Rs, 786/- Balance got Deducted without any reason. As per ATM Mini Statement mentioned my balance got deducted for ASD/2 times(9th & 11th Dec'2013)/Rs, 393/-.after similar time made the call to HDFC Customer care, but they are not helped me out.
                                      Please get a strict action against HDFC Bank.I have all the proved whatever requirement. I just want to get back my money any how. Although I will not be open any further account in HDFC Bank in future. As well I will tell to my All friend and relative that "HDFC Bank is looted money"
                                      Dear Roni,

                                      Sad to hear this. Request you to write to [protected]@hdfcbank.com along with your account and contact details, details of the disputed charges and reference number TTU[protected] in the subject line. Will check and get back to you shortly.

                                      -Anay
                                      HDFC Bank Customer Assistance
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