HDFC Bank Complaints & Reviews

Dear HDFC Bank, Could you please refund my account[protected] with the charge deducted as depository charge on 15-Apr? I wanted to have a clear explanation on how could this amount be deducted off my account without my consent. As per RBI guidelines, NO CHARGES SHOULD BE LEVIED ON CUSTOMER ACCOUNT WITHOUT ANY PRIOR NOTIFICATION. Could you please tell me when have you informed me about this charges? Thanks, Sugumar M

I paid ten installments of premium for pension plan scheme brought out by this HDFC standard life in the year 2004.the same was matured on 4th feb 20014 and i was asked to visit HDFC Std life office. before hand i collected the documents and handed over them to Sri Namdev Nishant of HDFC Std Life.He misplaced the cancelled cheque and nearly i recived SMS from him To send another one. and he asked me to scan and send to his personal mail ID. immediatly i recieved message that my policy has been renewed. i was shocked. on reciept of policy vide number16632005. I returned the policy HDFCstandardlife.requesting them to cancell the policy AND RETURN THE MONEY. NOW AFTER ONE MONTH I RECIEVED A SMS MESSAGE FROM THEM THAT MY REQUEST WAS NOT AGREED AND I SHOULD VIST HDFC STANDARDLIFE OFFICE. WHO WILL PAY THE TAXI/BUS/TRAIN CHARGES? WHY I SHOULD VISIT? tHIS IS DEFINTLY A BOGUS COMPANY CHEATING PEOPLE BRINGING USELESS POLICIES. tHIS IS THE COMPANY WITH MAXIMUM NUMBER OF COMPLAINTS IN INSURENCE SECTOR. PEOPLE SHOULD STAY AWAY FROM THIS BOGUS COMPANY. ANY BODY PL HELP ME.
PRATAP

Hello, PPR Policy no[protected] I have been misled by hdfc life through HDFC agent w.r.t. policy number 14318012. I have paid premium of 3 years - Rs. 1, 80, 000 excluding service tax I was informed that If for some reason I have to surrender this policy, I shall get minimum amount of rs. 154, 211 after 3 years. Same has been stated in a very very very small font on the policy document as well. When I applied for surrender few days back, I was told that value of the same is 70, 128. I have worked very hard to earn money and I just cannot accept that hdfc life - through HDFC agent and HDFC is cheating me by taking my 3 years instalments. This is not acceptable. I have been HDFCs customer for very long time and I have never faced any issues with the bank. But this is really intolerable. Please return me my money as soon as possible - if not interest at least my complete premium should be returned. I want my complete money back. I have worked very hard for the same. The amount I have invested is more than my yearly salary. I request you to kind take some action and return me the same. I have been hdfc customer and I trust that you would do something about this as soon as possible. A Disappointed Customer, Dhanashree ([protected]) dhanashree.[protected]@gmail.com

Pf Refund
Dear sir, My name is Ajay Pal Singh.I have worked as a gold loan officer (HDB) for HDFC Bank Karnal- Haryana . My date of joining was 10-dec-2011. I was reigned on[protected] and my releaving date was[protected], .My emp code was HFC00483. Today is 12-April-2014 but i was not recived my pf refund till then, . I was alredy
sent 5th time my pf form with cancelled check. But I Always received
the mail (your pr form status is incomplete) I requested also, please
tell me, where i am doing mistake regarding my pf form .But no body ready to solve my problem..So please help me and solve this problem as soon as possible. Thanks with regardsAjay Pal SinghKarnal-Haryana[protected]

Hi, I had applied for HDFC Bank International Credit Card through my company as part of its joining formalities. And I received the letter from bank that my application has been rejected without quoting any specific reason for rejection. When I called bank customer care (06Arpil14 13:15:00), representative told me that he won’t be able to share any specific reason for rejection as there are multiple eligibility criterias and its bank internal which can’t be shared with customer. I don’t understand, what is called internal to bank and kept hidden from their customer in transparent banking?? I requested representative to specifically tell me the reason, so that I can investigate myself if someone is screwing my credit rating without my knowledge despite of regular full payment of my credit card bills and never defaulting any of credit payment in the history. But he said even our system doesn’t have any specific reason recorded. I am pre-existing customer of HDFC and wasn’t expecting this from the bank. Not happy at all and I won’t be considering HDFC for banking in near future based on this experience. Details of bank communication, Application/Letter reference number [protected]w2 Query reference number [protected] Feeling like HDFC don’t deserve to serve me, since I have very clean and prompt credit history in banking from my side. Not sharing any specific reason itself justifies it well. Thanks! Chandrashekhar Dhande

Date:-10/04/2014
I want to complain about the lapse of premium insurance of Rs 50000, policy number 11473192, Mamta Malviya, due to lack of submission of premium per year.
So I request for the refund of premium insurance amount as per as the detail of the amount submitted.

My name is babulal, i am running a business of mobile & delears of samsung & nokia, i am holding hdfc swipe machine from past 3 years, before 5 months back i have received a swipe machine from samsung & nokia for the emi purpose. From last 20 days i m facing the problem in hdfc & samsung swipe machine both the machine simaltusouly not working as both tid appear the same. As i have approached to the samsung company they have told to contact pine labs. So we have called pie labs & they told me that you have to released a new plutus emi tid from your hdfc bank. So we called the custome care of hdfc they have given me the no. Mr. Mohammed khan whose mobile no. Is [protected] after speaking with them, he told to contact mr. Shiva [protected], the same response i received saying you please ontact mr. Bala mobile no. Is [protected] he is the right person to handle your problem. Before 6 days back i have spoke with him he told me that sir i will do it, he told that i need a signature & seal in a form which i personally will come & do it. From last 2 days he is not picking my phone. Today when i call up him he used the abuse languageand told that he will released the new tdi what ever you want to do you can do. You can compliant about me in hdfc i dont care & used abuse words abour me & hdfc. So i request you to please go through this matter as i am facing a problem in swiping as samsung is lauching s5 smart phone with 15% cash back offer. Already i have booked 10 nos. Of phone for my customer. So please help me out in this matter.

Regards
Babulal jain,
Sri jai gurudev impex
11/17, kasi cheety lane
Sowcarpet
Chennai - 600 079

I have checked statement of my account and found that there was deduction of amount 2500.00 from last couple of months . HDFC Bank Sharanpur Nashik Branch When I called to HDFC bank customer care, they told me that this was deducted due to average balance not maintained as your account is no more a salary account now. I have registered complaint in HDFC Bank customer care, and today I get called from HDFC bank, I asked them to close my account immidiatly but They are saying they will reverse only 2month AMB charges back actually they have deducted for 5 months. I have explained them that I didn't get any notification from bank side, they said that they have mailed on my previous company address, but actually I have changes mailing address of account to my current address and I didn't get any mail. I have not got any alert mail/call regarding the same even I haven't got any SMS regarding information for this deduction.

This is in reference to the transaction made into my account without intimating me by hdfc bank. An amount of Rs 842.70 has been debited on 12 Mar 2014 from my account, mentioning about 'depository charges DEPOSITORY CHARGES FEB[protected] on demat account. I have never used this account. I have never been told that they have opened demat account with my normal saving account. Please help and give me an update on [protected]@yahoo.co.in

I have taken two loans from my HDFC BANK CREDIT CARD. One on 29/08/2013 for 2 Lakhs &14/12/2013 for 89000.I have foreclosed both the loans post my call with Customer Service Executive basis the foreclosure amount mentioned by them.

1st loan the foreclosure was done on 8th Jan 2014 by ATM Transfer for 189762/= & 2ndloan foreclosure was done on 5th Jan 2014 also through ATM Transfer for 92430/=

Today when I called them up to get some General Information’s regarding my card, I was told that both the loans on my Credit Card are live and yet to get foreclosed. I was shocked and told them both loan foreclosure amount was derived post my call with your Customer Service team, but there are refusing the same, also the ridiculous part in this transaction is that none of them are ready to give a solution to my Problem.

The bankers have completed cheated me and i have been a loyal customer with HDFC for past10 years without any default, also today I have made the additional FC amount for both the loans for 5405/- for 1st loan & 2311 for 2nd loan which they have charged me. Secondly I have made the same to escalate this matter to Consumer Forum and also to file a case which I will be doing shortly.

The HDFC bank has cheated a loyal customer and I want my Additional amount Charged paid by me today for Rs.7716/- through ATM along with a compensation amount forgiving Mental Worry.

I request Consumer forum to render Justice.

To,
The Manager
HDFC Bank Cards Division,
PO BOX # 8654
Thiruvanmiyur PO
Chennai - 600 041.

My Name is Namita Powale, I was HDFC CREDIT CARD HOLDER but since last three years my card is block account is settled. I already paid Rs. 38, 000/- or more and strictly called them cancelled my credit card. I received a call regarding same for payment confirmation and cancellation receipt of my credit card. My card limit was 40, 000/-. After couple of months collection agencies started calling me for payments. I was under impression that my account was settled and by them my account kept accruing following charges each month:
Late fee
Service charge for Late fee
Overlimit charge
Service charge for Overlimit charge
Finance charge / Interest
Service charge for Finance charge / Interest

Now, Ms Fatima Shaikh wants me to pay 72, 000/- (all above charges) thats not possible for me and I will not able to pay as well because I already paid my usage with interest of HDFC Bank. In last week I received calls from [protected], [protected], [protected]. I wanted to launch a complaint against these numbers as they using abusive language over the phone with me and next time I didn’t pick a call they called on my Husband’s office talked to owner of the company in abusive language. I am continuously telling them that I will not pay anything now because issue is over I don’t even know my card no because it’s a past since they are sending their executives to my home continuously calling my friends and family. Now I feel it’s kind of an extortion calls I am receiving from hdfc people and they don’t have any manners of talking to customers. Now I am a jobless pregnant lady from middle class family can’t be pay such a huge amount and y should I pay?? HDFC bank want me to pay Rs. 72, 000/- against for the credit amount Rs. 40, 000/- against which I Total I paid more than Rs. 40, 000/-. If will not pay this then they will give me, my family extortion calls. I need .How much a person has to pay to a bank against his card. It’s a crime for person to take hdfc card .A person has to pay more than his usage .I wants a right PERSON TO GUIDE ME where i can complaint against these persons and wanted to sort out this problem without paying a single penny.
Also I want few questions to be answered:
1. Does HDFC collection executive have right to lie and give false commitments to achieve their monthly targets?
2. Does HDFC bank have authority to abuse and threaten people to collect the money?
3. Does HDFC collection agent have rights to unethically avail card member’s family members and friend’s information?
4. Does HDFC collection agent have rights to call card member’s family members and for collection?
5. Does HDFC collection agent have rights to harass card member’s family members and friends and to threaten them?
6. Does HDFC bank often sends wrong letters for settlement to the customers?
7. Will I get justice and compensated for the trauma I had gone through due to unethical business practice followed by HDFC bank executives?
8. Will I get any written explanation and apology from HDFC bank?

HDFC bank has caused a mental trauma to Me, My family members and my family friends.
HDFC bank executives have jeopardized banks reputation and my financial standing.
I have been harassed, humiliated and traumatized by the recovery agents employed by HDFC Bank.
It has caused me great embarrassment in my society and spoiled my reputation.

I have lost faith in HDFC credit card division and the way your collection department behaves. Also I have all recordings regarding the harassment received from collection executive employed by HDFC Bank and would register a police complaint against them and the bank.

I need an escalation in this case and would like to get a favourable resolution to this issue, falling which I will be forced to take further.

Regards
Namita Powale

I have not activated the Smart Pay service from HDFC bank in written application or filled application or providing details in credit card form. I usually pay the LIC using my saving account. i have been using this for 5years. I have my plan to show in investments for this. half yearly Apr and Sept every year But this time the bank has done payment in March. Neither I show this in 2013 - 14 financial because we have submitted all investments to organization in January nor 2014 - 15 because it was done in March 2013. Please advise.

I applied for personal loan amounting Rs. 400000/- in December 2013 and loan amount was got credited in my HDFC bank saving account in the month of 05 FEB 2013. From February onwards I am paying EMI on regular basis through ECS.

But, till date I have not received any loan statement, sanction letter of loan etc. from the bank. Now, I require the mentioned details as well as Personal loan schedule statement at the earliest for some specific purpose .

My Personal loan accoun No. is 23565928. The tenure of loan is 4 years.

Please help and kindly forward the loan statement as well as personal loan schedule statement through e-mail. .

Regards

VEER DHANANJAY
Mail ID : veer.[protected]@yahoo.com

Dear Sir, My Loan account no is 25592312, I had bought a Swift VDI Sept 2013 which was financed by HDFC Bank. Recently I approached the bank for foreclosure & they said they charge a whopping 6%...which was unbelievable.Again this was never mentioned when I approached the bank for loan.I have never defaulted on the payments & have been paying the EMI on time as per the schedule & this is what we get for being a loyal customer. Kindly do not approach HDFC Bank for Car Loans, other banks offer much better customer service & work towards customer retention...unfortunately HDFC bank does not bother neither care for its customers... SO Beware of HDFC Bank

Dear Sir,

I am Prince Asija, I had received a message from HDFC Life on 01st April, 2014 i.e.your policy is lapsed due to non payment of your policy amount, when I produce the Policy Receipt, he told me that is fake Policy Receipt, i told him that i had paid the cash payment, then i told i am personally visited in Sector 18 for check the name of Mr. Rohan Khanna is working in HDFC Life or not, HDFC Life Sector 18 Staff he told me that he was working in HDFC Life in Delhi Branch, then i paid the amount to Mr. Satender, collection boy of HDFC Life.when i paid the amount Mr. Rohan Khanna had confirmed the boy is correct to pay the amount, i had paid the 17, 500 /- in cash against Policy Premium Amount of Rs 25, 000/-, balance payment is my commission because i have introduce to self link customer in HDFC Life. but last 2 todays i had continusely call to Mr. Satender and Mr. Rohan Khanna, he was not pickup my phone, His Contact Number as below :-


Mr. Rohan Khanna :- +91-[protected]


Mr. Satender :- +91-[protected]


i requested to you please resolve my problem


Regards
Prince Asija

Hello, This is srinivasa prasad HDFC policy holder since 31 st march 2010 MY policy details are as follows Policy number : 13614792 Plan : HDFC young star supreme suvidha policy holder: srinivasa prasad H J Premium amount : Rs.15, 000.00 per annum Background I started this policy on 31 st march 2010 as a life insurance policy which would benefit my nominees even in my absence I initiated the policy for an insurance of Rs.75, 000 for a period of 5 years from 2010 The insurance agents name was Suraj.T K ; code[protected] Policy details were filled by the agent ) The first premium was paid through a cheque through the agent Later received the policy details and was shocked to see that the premium was for a period of 20 years @ Rs.15, 000 per annum and sum assured was Rs.75, 000 only I immediately contacted the customer care and understood that the policy is registered and post 3 years of continuous premium payment the policy can be withdrawn or corrected to the proper term of 5 years But post 3 years I tried to reach the customer care again and understood that there cannot be changes done during that time and if i would cancel the premium then the returns would be lesser than the actuals paid.Also it was assured that after a period of 5 years of the premium payment the complete paid sum will be returned as against premium cancellation current Situation : First of all i would like to know what is the status of my policy 13614792. I see no response for the changes requested what is possibility of the changing the term of insurance.Is it possible to change the term again to 5 years or as mentioned in the policy if i agree to 20 years i suppose the sum assured should also be changed to Rs.15, 000 X 20 years = 3, lakhs or more . I write this mail with lot of disappointment with HDFC insurance agent, the entire policy is been filthy and none of the customer care people had provided proper guidance when i approached. Overall i have been cheated for 5 years and now the situation is i have already paid a sum of Rs.75, 000 ( Rs.15000 X5 years ) and still i need to pay for 15 more years and still the sum assured is Rs.75, 000.just because the agent has entered wrong information in the policy. I expect the customer care can understand the situation and provide a fair solution thanks best regards srinivasa Mobile: +91 [protected]

I have HDFC CREDIT CARD -
I am using HDFC Bank credit card last 3 years

I received my current month statement from HDFC BANK.
They have calculated wrong invoice:
They have sent me Invoice as below:

Airtel : 1800
Late Fee 400
Membership Fee 279
Cess TAX 1.66
Billed Finance Charges 61.54
Service Tex 56.38
Total Amount (Expected) 2598.58

Actual Invoice they have sent to me 2710.66 (Which is Baseless).
This bank is doing the fraud – There billing department is pathetic. How they calculated wrong total Amount.
This bank is not good they charged and send the wrong invoice to their customer. Now I am planning to close my Account with HDFC BANK.


Regards,
Diwan Bisht

I applied for personal loan amounting Rs. 85, 000/- and loan amount was credited in my bank saving account. I am paying EMI on regular basis through ECS. But, till date I have not received any loan statement from the bank. Now, I require the mentioned details as well as Personal loan schedule statement at the earliest for some specific purpose . My Personal loan accoun No. is 19060060 . The tenure of loan is 4 years. Please help and kindly forward the loan statement as well as personal loan schedule statement through e-mail. . Regards keshav khinde [protected]@rediffmail.com

I have a query regarding my bank account [protected] for the charges billed for (IPIN REGEN CHRGS FOR[protected] in the amount 56.18 on 18th march 2014. As per my knowledge I have not applied for any pin. Please look into the matter for the same.

I wanted to mention about the incompetence of the customer service, I had availed a gift plus card (addressed to a beneficiary) in the first week of march (6th March) through online banking. There was no update from the bank for more than a week, when i asked my beneficiary he said he hasn't got any call from any courier service regarding the card. I called up the customer service on 17th or 19th march, they had no clue what was going on, I explained and they said they will get back next day, THEY did not. After one more day I receive a call from one of the floor managers, he says the card has been sent back to the head office as the beneficiary has moved from that address. The beneficiary hasn't moved anywhere, there is someone at the house at all the times. The courier service never called my beneficiary or anything. I told the manager it is the courier service's fault he will have to refund the service charge (56.18 rs) as they did not provide good (pathetic to say the least) service. He says he will get back to me after confirming, this was on 21st of March. I waited till yesterday, I did not get any intimation. So I call the customer again, I had to go through a back forth between complaints and gift card for about half an hour in order for them to understand what was the issue. Even after i gave them the complaint number, they said they don't have information, one person said the card is in transit (this is after a person had called and told me it has gone back the branch), the customer care has no idea on how to talk to the customer or do their job, I had to tell them how they need to search to get the right information. After an hour's struggle and escalation to the supervisor's supervisor, he says the card has gone back to head office. I said he has to credit the amount on the card and service charge back into my account. As they had made me wait for 12 working days, where neither the card was delivered nor do i have the money back in my account. He says have faith in the system, he will get back to me tomorrow with the update on the refund which is today and it is end of day. I have no call with an update. They are playing with the customer's money and have no idea where the card is, nor are they willing to refund the amount quickly. This is abysmal service, I'm frustrated, the gift card was supposed to be a wedding present, which has not yet reached my beneficiary (my friend). The kind of service they are providing is appalling and they are playing with the customer's money enjoying interest on it.