Dear Sir / Madam ,
I would like to have your kind attention towards my painful situation , i am availing credit card of HDFC bank card no- [protected] , it has outstanding due around 26,000 , it is because of my fault that from beginning i am paying minimum amount due , but when it continue increasing i decided to go for settlement of my dues .
in may last i was offered by bank to pay 16,000 in 8 installment , i got agree , i was told that you will receive a letter after that you have to pay your installments . i waited for letter but no letter came, then in june a person ( mob no:[protected] ) called me that sir your request is still not sent , he assured me that you will get letter shortly meanwhile pay minimum amount 1,020. i payed the amount ( bill no[protected] .
After that i again got no letter , then after in july i recevied a call from the same person he told me that sir your outstanding is increased so you have to pay 19,300 in 8 installment first installment will be of 2,300 . i again agreed told him to send me letter , he told me that pay 1100 for two months then i will issue a new letter to you , then i told him that i will pay 2,300 please send me letter , he said OK ,
after that i again waited for letter but not received , now in this month a got call from new personnel name Bhawna from janakpuri B block branch , she offered me 18,300 for 6 installment then i told that i will pay in 8 installment as offered earlier , she told me ok i will try , but next day i found that my salary account[protected] is on hold ,i am not able to withdraw cash from my account .
Now when i meet the person ( Himanshu , Anurag Aggarwal ) in their office , they are rudely saying that the hold amount 15,516.95 will be deducted from my account as a first instalment of my settlement amount.
this is my only account , i desperately need money for my daily use . I have never denied to pay the amount whatever i was offered then why this thing is happening with me .
painfully yours ''
Amit Kumar Singh
mob: [protected]
HDFC bank card no- [protected]
pan no : CWWPS3087H
Aug 14, 2020
Complaint marked as Resolved
We have received your email dated September 02, 2013 vide Reference Number: HBL=[protected]. Our Customer Service Executives will respond within a maximum of two working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
- Anay.
HDFC Bank Customer Assistance.