HDFC Bank Complaints & Reviews

Dear All,
At the outset I apologize for delay in writing caused by me.
I would like to draw your kind attention to the fact that I have a savings account bearing no.[protected] in HDFC Bank, Daman Branch and I often make transaction through Net Banking. But, surprisingly it was found on 09.12.10 that an amount of Rs. 32000/- has been debited from my account noted above through Third Party Transfer of Net Banking erroneously by the bank authority for which I have not given any authorization to the said branch. The matter was taken up with the Delhi Commissioner of Police (Mr. B.K.Gupta,E-Mail ID: bk.[protected]@nic.in),Branch Manager, HDFC Bank Daman(Mr.Aadarsh Surmawala,Cell No. [protected],E-Mail ID: aadarsh.[protected]@hdfcbank.com),Cluster Head, Western Region(Mr.Rajendrakumar Taliwal,Cell No. [protected],E-Mail ID: rajendrakumar.taliwal @hdfcbank.com), Customer Service Manager,Chairman & MD Cell(Mr.Tejali M. ([protected]) & Elizabeth J.E-Mail ID: [protected]@hdfcbank.com) and finally M.D. of HDFC Bank, Mr. Aditya Puri(aditya.[protected]@hdfcbank.com) with the request to credit the said amount to my account immediately. But, after the incident held on 09th December, 2010, no action has yet been taken to the effect from him.
The bank, vide their letter dated February 01, 2011 has stated
” For a successful Net Banking transaction to be carried out a valid Customer ID and a Net Banking Password (IPIN) need to be entered. As this transaction was done using the correct customer ID and IPIN, the Bank validated the same. If it is claimed that you have not done the transactions then the account sensitive details have been compromised by you. The Bank had sent the alerts to your registered mobile number with the Bank ([protected]) and also to your registered email id ([protected]@rediffmail.com) informing you about addition of beneficiary on 8th December 2010. The Bank had also sent the transaction alerts on same mobile number and the email id on 9th December 2010. We also understand that you have confirmed that you may have received the alert of beneficiary addition but had ignored the same. Had the Bank received intimation that you have not added the beneficiary, corrective steps could have been taken to stop the funds from being moved out of your account as every new beneficiary added is activated only after a 24 hour cooling period. On receipt of your complaint regarding unauthorized debits on 10th December 2010, the Bank immediately disabled your Net Banking rights. We have tried to contact the beneficiary on his mobile phone ([protected]) but is not traceable on his mobile number or communication address. The Bank has informed you about the complete situation on phone. The beneficiary is non traceable as on today and the Bank has debit freezed his account. The funds are not recovered and we would request you to file an FIR against the beneficiary”.
In view of above I sent a mail to Bank on 13.03.11
“which was enclosed by an attachment came from HDFC Bank only. After clicking the attachment, website of HDFC Bank was opened and asked for my account sensitive details. After visualizing this, I can remember that the same type of e-mail (only difference is that the earlier e-mail was not asking me the Debit and Credit card sensitive details) came from HDFC bank only which I received during the period from 3rd December, 2010 to 09th December, 2010 into my Rediff Mail ID and I am very much sure that by responding this e-mail I lost Rs. 32000/-dated 09.12.2010. You can also crosscheck the phenomenon by contacting ‘Rediff.com’ at Mumbai. The two same types of e-mails clearly indicate that the same gang is operational and they are openly hacking the different customer’s account like me and still Corporate Bank like HDFC is not capable to stop the cyber crime. I am highlighting you at an early stage to take immediate action in coordination with your Security and IT Department and credit my full recovery amount immediately. If HDFC Bank strategically and immediately acts on this matter, I am confident that HDFC Bank must be able to recover my full amount. In fact, I contacted Daman Police Branch to do the FIR but Mr. Sibestian Debasia, ([protected]) Sub Inspector of Daman Police Branch is not taking up this matter. So, please coordinate with him and support me to lodge FIR immediately”.
From the two e-mails mentioned above I am drawing clarification to your attention;
1. I opened my salary account (Account bearing no.[protected]and activated Net Banking facility by HDFC since October 2006. But, unfortunately till today I never received any e-mail or SMS from HDFC Bank just to get basic awareness against Cyber Crime or any fraudulent incident happened recently, rather than almost regularly I am receiving e-mails and phone calls (sometimes)from Bank regarding Bank Loan facility, Family Insurance coverage, Credit Card activation, updating account sensitive details etc. As a result, now a days so many customers of HDFC Bank like me have been losing their valuable money from his own HDFC account unknowingly by cyber crime. You can verify the series of customer complaints against HDFC Bank lodged in 2010 through different forums, though HDFC Bank declared ‘Best Private Bank in India’ in the Euro Money Private Banking Survey 2010. If Bank claims that the account sensitive details have compromised by customer only, then Bank’s responsibility is to create awareness against cyber Crime to all customers after activation of Net Banking facility. Otherwise, how can a customer distinguish between a Phishing e-mail and original e-mail (both the e-mails are coming from HDFC Bank only)for the first time. It is also clearly indicating the inefficiency of Security and IT Department of HDFC Bank with respect to system traceability against cyber crime.

2. One customer of HDFC(Name of Customer: Mr. K.T.Divakaran Nambiar, Registered Mobile No. [protected] and Registered e-mail ID: [protected]@rediffmail.com) staying at my location at Vapi is still fighting against HDFC, Ahmedabad to recover his Rs.73000 lost through his own credit card in the month of November, 2010. Even though he didn’t try to lodge FIR against HDFC but finally HDFC Bank has assured him in writing to give full reimbursement.

3. To create a new salary account through any Bank, it requires true essential details like Valid and authenticated Telephone No, e-mail id, Pan Card details etc. But, to open a new salary account through HDFC, it requires either any Landline No. or Mobile No. not even e-mail id just to make the process easy and faster and bank doesn’t authenticate and validate Phone No, e-mail id, communication address and other details by physical verification at the time of opening the account of any customer. Due to which fraud customers instantly opened his account and activated Net Banking facility through HDFC by using fraud & invalid e-mail id and landline/mobile no. HDFC Bank should not give blame on the basis of e-mail and SMS alert against the creation of new Beneficiary to the customer like me. After the incident happened, bank has physically verified about myself.

4. Still today I am fighting with HDFC to recover my partial recovery amount (Rs. 7022) kept by Bank only and as well as the remaining amount. Bank is pressurizing me that I have to accept and sign the terms and conditions sent by HDFC, otherwise bank will not give me the said reimbursement. Even I sought clarification to the Bank regarding the acceptance of my sending format through e-mail, but I didn’t receive any e-mail from Bank till now.

5. Finally, I have gone to HDFC House, Lower Parel, Mumbai to take a pre appointment to meet Mr. Aditya Puri, Managing Director of HDFC Bank in order to accomplish a fruitful and eventual discussion. But, unfortunately I had to take back from the help desk of HDFC House after calling Mrs. Tejali M. ([protected]),Customer Service Manager – Chairman & MD Cell.

In the above backdrop, once again I am requesting you please intervene this matter deeply to help me to complete entire episode.

Regards,
Saurav Bhattacharya,
B/2/304, Rajmoti Complex(I),
Charvada Road, Gunjan, Vapi – 396 195, Gujarat, India.
(Ph: [protected] / [protected] / [protected])

Dear Sir,
I Am Arun kumar yadav, I worked in Aegis global Ltd, Bhopal. My salary Account No. is [protected],
I lost my Debit card somewhere who provided by the bank.Its my humble request to you that please block my old card immediatly and provide me a new card fro access.
Arun Kumar yadav
[protected]

I m working as Branch Development Resource under HBL Global Pvt. ltd.(a subsidiary company of HDFC Bank ltd).I m looking after Personal loan in HDFC Bank Guwahati branch(branch code-264) and the address is 126, G.S. road, ABC, Guwahati-781005.Assam.My complain is that i m working here for the lhe 4years approx. but the sad thing is that I have not recieved ESI card till date along with my other six colleagues.the HBL Global Pvt Ltd is deducting ESI subscription every single month but don't care how thier employees are spending so much for their medical expenses. Our mentor has mailed several times to the higher authorities responsible but quite horrible, no response.So, at last I seek your help if there is any solution.Help me out.

regards

Ajanta

I called up HDFC customer services many times to confirm information about my fund allocation and risk coverage i have with my policy and have got no information. They have committed many times call backs, put me on hold for Hours, Any random number has been given as complain number which has no record in next call, hang up phone etc etc.

When called up local branch a girl picking phone said you will get a call back and hanged up phone without even listening to the complain further. When walked up in office half of the office staff was out before official working hrs and rest were having fun sitting together having chit chat like a Govt office.

Instead of assigning a knowledgeable financial advisor they assigned me a sales executive who was referring him in portfolio management , ive had quiet dissapointing behaviour when on an argument that person started Yelling at us and said dont compare yourself with me as i have more money invested in company than yours. This is something completely untolorable by a customer. Ending coversation with that illiterate buddy we asked for branch head name and number and in return he said so what manager if you want regional head number ill give you that and some defence colony's branch guy's number was given to me. At the end some cluster head has given us a call to discuss issue further next day.

With all above experience i have decided to file a case about all these treatments they have done , Please suggest what all actions can be taken about them.

HDFC bank debit card service is not good, I am not sure whether others had any problems. Here is the situation in my case

I came to know on Feb end that my card is going to expire on March 2011, then I also know that they will dispatch the card 20 days before my present card expire. As I am little bit lazy and busy in work I couldn't make a call to HDFC bank. At the end of the month which is on 30th I finally made a call, surprisingly I came to know that they dispatched card from the bank but couldn't deliver to me because my number changed. I couldn't get this completely as I got this account from the same company and still I am in and place of address is same but courier guys couldn't deliver it to me. But in case of credit card they were able to deliver by contacting receptionist. When I ask executive about the same, she couldn't properly answer, instead she is trying to threating me about closing the account if don't collect from Bank.

Next day I ran to bank to get my card, as this month I broke completely, I have to take out some money other wise I won't able to feed my family. 31st I been to bank with passport copy by thinking I can also change the mobile number, but surprisingly she denied to give my debit card, because she needed ID proof original which no body informed me. I couldn't understand, it is my account and I am in front of them and I gave answers to all security questions and I have a copy of my photo Id and importantly I was holding company ID card which they refer to give me this card. I was suddenly sick and back to work as i can't do anything, Here I made a mistake I should have talk to manager. Next day which is 1st April, even though I am filled with my work I had to rush to the bank, without that I can't make out my weekend and festival which is on Monday :) . You know what happened it is my bad that I had to face a notice board which explains about 1st is holiday, believe me this notice was not available in the previous day. Even that executive I met didn't inform me, When I was trying to ask them, they are educating me that I should know it. What should I do, I just came like a helpless and use less man with a lot of shame in me.

I didn't understand few questions,
1. Why she needed original copy of my Id, as I am in front of her with my copy of Id proof, company Id, account details and security information.
2. How did I get credit card from the bank with similar situations why not debit card

I am not sure how many days more I need to make my trips to the bank.

This incident happened at Old Airport road branch, Bangalore. Heads up guys, if you notice other banks, you don't need to rush to the branch for all small operations like changing phone number, activating any ops.

I had resigned from HDFC bank during June 2010. I was wroking with Centurion bank (44678) and when it merged with HDFC bank, I worked with them till june 2010. I had submitted my PF withdrawal form to our bank during JUNE 2010 itself. But according to them they could submit my application to epf- bandra office only on 5th Jan 2011 , since they were not accepting any application due to computerisation.
Even I sent many mails to ePF bandra office , they didnot reply so far. I had also file my greivence in their system and sent many reminders. But could not get any response for the same so far.
I had submitted an RTI application to know when I will get my PF amount. They gave 2 replies for the same stating that they have received my application in one reply and not received my application in other reply keeping silent about my question when I will get the amount.
Since I am in urgent need of money (for some medical treatment), request you to intervene and do the needful.
My PF account NO is MH/BAN/44678/4310
I expect atleast a reply from you
My e mail address is [protected]@yahoo.co.in and mobile No is [protected]

When I tried to contact epf Bandra office through phone either they are not picking up the phone or the same will be engaged

Dear sir,
plz forrowd my pf form




Cell.[protected],[protected]

Your reg.
Kishor Vilasrao Avhad

Dear Sir!

I am Satya Shree.
My emp. code- CS36731
Date of joining -7 sep.2010
Mob. no. [protected] and

I am woring HDFC BANK
Faridabad(Saraya )
sector 35 as a (sales Executive)
in under the Sr. Sales Manager Mr. Ankur Taliwal
Emp.Code A7062
Mob.No. [protected].

sir my joining was 7 sep 2010 but I have not find the salary for till days.
Mr.Taliwal is organised the (CSE) meeting every week and asked the only for girls (where are your ### not a business).He do mis behaviour with girls.

If i ask the sir (Mr.Tliwal) that where is my salary then he replied me that i do not know where is ur salary.
I want know that why is not sending my salary? Please do the need full sir.

I Extremly request you, sir read my mail carefully and please take action.


REGARDS

Satya Shree
HDFC Bank
Faridabad (Saraya)

sir, It is so frustrating and unfair to see my account debited for the past four months since dec 2010 with EMI for the cancelled two wheeler loan from hdfc bank Loan no. 17691946. the loan had been cancelled before the vehicle was delivered due to some problems. i had made a complaint many times but they have failed three times on the dates assured to me for the loan to be cancelled and refund the whole EMI. and still they gave me another date which i feel would be nothing new. Could this be a case of fraud or simply negligence? I am really annoyed about this. should i lodge an FIR or write to RBI? please suggest and help.
thank you.

I would like to inform you that Rs 3194/- has been stolen from my account
([protected]) by HDFC bank.


When I went to know the reason in sector 35B branch they told me that this is
due to your EMI bouncing (December 2009) but this was not the account from where
HDFC is deducting my EMI. I met Ms Neha she was not able to resolve the issue
and refer me to customer care they are not able to resolve my query also refer
me to my home branch (Dehradun, UK)

I went to dehradun on friday I met Chikky Rai in Dilaram 2 wheeler loan dept is
informed him about the issue he referred me to Ashutosh (Personal loan dept)
(Shahranpur branch). He told me that "HDFC have full right to deduct money from
any of your account" which is incorrect. Then he referred me to Vishwas Gurung
(Manager operations) Dehradun. I informed him about the issue once again then he
referred me to Vijay Joshi (Collection Manager) I informed him about my issue
again he told me to meet him in office on Saturday I went to his office in
dilaram bazar 2 wheeler loan dept he was not there and when I called him from my
roaming number he told me that today is an off which he was not aware of.

Now I am still waiting for the resolution
1). Why my amount is deducted from my HDFC account when I have given PNB account
number for auto debit for my EMI.
2). Why people are not taking initiative to resolve the issue.
3). Why HDFC people are misrouting people.
4). I spent 1500/- rupees in travelling and 1 day of my office just to resolve
the issue who will going to pay this amount back to me.
5). Why this entry is not showing in any of the mini statements taken by me.

i am ravi shanker prasad from churachandpur manipur. i am deputy commandant in border security force,presently posted in manipur. i have taken a loan of amount 9 lacs from hdfc ltd kolkata.i have deposited post dated cheques for emi.in the month of december i got an sms followed by e mails and lettters from hdfc ltd kolkata that one of my pdcs for the month of september 2010 have been lost by the bank during clearance .i was further asked by the bank to pay the emi plus other charges immediately. but when i updated my account , it was found that the amount has already been debited through the lost cheque.i approached the bank a number of time but they have assured me that everything will be alright.simultaneously sending letters to pay the emi. i have already forwarded scanned cpies of bank passbook to hdfc ltd.
loan account no[protected]
lost cheqe no-106500
i dont have any other problem with the bank.

The manager
Hdfc Bank
credit card division
chandigarh

R/sir
myself wazir singh
i apply for hdfc credit card . it is issued to me but after issuing i got a calll from your side about mediclaim policy on my credit card. i straight refuses on call to not issue any policy because i am a govt. employee and this policy is not mean for me. and after few days i got document of my policy no. 50623943 from your side and i just return the document. but a policy issued from your side. please cancel my policy because there is no profit of mine in this policy and please do settelment in my dues.
please do your regards...


thank you
wazir singh
card no.[protected]
date 27/3/11

Dear Sir

this is bring to your kind notice I Nabajit Rajbongshi (employee code -79927 and branch code-2032).I have worked HDFC BANK orgenisation as Coex.

I have resigned 16 dec 2010.I have not recived my salary till date.
Sir please notice this and also notice I have resigned 16-12-10 .my ful & final is not complete till date .


so sir please help me in releasing my salary and also issuing me releaving latter soon.Please reply me soon.



Settlement.[protected]@hdfcbank.com








Settlement CSECOEX/HRD/Kanjurmarg-Mumbai/[protected]@HDFCBANK




thanking you
warms regard
Nabajit Rajbongshi
Coex
[protected]

Dear sir,i have one salary account in hdfc bank in rajendra place last 4 year. i m know to work in netbanking but last 6 to 8 month has been left to without work of it,because my netbanking password has been locked out from hdfc bank side .i want to unlock my netbanking .For this regard,i have already request in ur customer care exscutive for my netbanking password but they did not repones as yet.. i m so disappoint for ur support..Please help me & close this issue as soon as...


regds jagdish joshi
joshi.[protected]@gmail.com
[protected]
A/C No.[protected]

Dear sir / madam!
I was HDFC credit card No:[protected], which had a crdit limt of 25000/-. due to finacial difculties i was un able to pay from sep 2009, so my total due bolloned to 50,000 some thing by april 2010. So when their agent approched be for a settlent with a promise of weaver i complied in good faith.
Now i find out in march 2011 not only am i in defaulers list my wife is also in it. just because the bank has issued a add on card in her name, which she has never used. when i wrote to the bank complaining and pointing out that how a add on card person be a defaulter when that person is not legaly liable for any outsanding on that card. His reply was even more shoking he game example of joint account and fds, but when i pointed out that a credit card is given to primery card holder on that persons credit ratting alone and not on add card member. His curt reply was that if i wanted to clear our name from the defaulters list, we must pay the full outstanding. This is nothng short but BLACKMAIL, and really wrong.

Dear Sir/madam
this is to inform u that my mother account no. [protected] with the hdfc bank new rohtak road branch on the condition of minimum deposit of Rs/- 5,000 in the account but the bank turn this account into Rs/- 10,000 without any notification and they debited the account with Rs 868 appr. after a long time when my mother visit the bank and she updated her passbook then she found a debit transaction of Rs 868 when i report the bank about this, they gives us statement that we have already sent notices to all the customer about this updation or send messages calls to the customer number and sent mails, and through written on monthly statement above this updation but as my mother have no mobile and we not found any notice at our home address and my mother is not a internet user so no information on mail these all things mean that they have not send any intimation to us. as well as i love aggarwal also have an A/c with bank with all facilities like mail, call, sms, etc i am not getting any kind of information about this all changes and as they told about the written line on monthly statement i have already checked all my previous statement but such king of thing there, after making complains bank refund the amount but they debited again from the account on the name of different quater panelty. Finally i decided to close the account but my that amount of Rs 868 still with the bank so kindly please look into the matter and do possible.

Thanks & Regards

Love aggarwal
[protected]

Hi

Please do something.

1. Misbehavior by Lady Executives – Ms Ritu / Ms Ruby Anand (Naraina Branch).
2. Already had couple of word with Mr. Ravi Joshi.
3. Your Executives always tries to make the situation difficult and in his favor.
4. Mentally pressurelize me.

Examples of words used by your executives:-

“Payment nahi karni hai kya”.
“Payment nahi ki to dekh lena”.
“Tujh Jaisa Kamina Aadmi Nahi Dekha”.
“Customer Care kya kar lega”.
“Jiske pas jana hai chale jao”.

I have all the written proofs in mails and some in recordings.

My account was liened by HDFC bank on 07th March, 2011 due to some outstanding on my credit card. Same was settled on 17th March, 2011 on amount of Rs. 32,715. Debit note was signed by me on full amount. On 18th March, 2011 they debit my account by Rs. 23,364. I told Ms Ruby that I signed debit note of full amount then why you debit only Rs. 23,364 and told me that your settlement is null and void. Again they told me to resettle the account.

Also said that Consumer Complaint karne se kuch nahi hoga or customer care main complaint karke kya hoga. Paisa to hun nikal hi lenge

Debit note was signed only on my demand. Mr. Rahul Sharma want to debit the settlement amount from my account without any debit note or my signing authority.

They want to debit the amount from my saving account without any debit note and my signing authority.

I need a settlement letter on Rs. 23,364 to avoid any difficulty in future.

I recharged for Rs.50 through HDFC prepaid Mobile Recharge. Transaction Failed but Amount taken from my account. Transaction Id :[protected].

Respected Sir,

I having NRE Account in HDFC Bank Branch Satadhar Circle Name of Mr Hetal R Desai
Customer ID : 38441776.

Sir, Just Open Account before 2 months and I didn't use Cheque Book, ATM and Net banking services. Only Two transaction that is I credited money to my account only.

Sir, In my account somebody Rs.47800/- illegally debited on 05.03.2011 at that time bank is not
give me confirmation on my mobile. Because if somebody fraud with my account. so how can i know that. Bank should be confirmation at that time on my mobile. Also Sir normally I open account on net banking on 05.03.2011 that time I shown message "YOUR ACCOUNT IS BLOCKED". Immediately I emailed to [protected]@hdfcbank.com & nri.[protected]@hdfcbank.com.
On 05.03.2011.

Sir, this fraud Rs.47800/- illegally debited in my account that i known on 10.03.2011 when that
branch manager send me Balance confirmation emailed. so this is not fair. This is lake of security of HDFC Bank. After i knowing this immediately I called to Branch Manager Minal Paul also emailed. Please you check my account somebody fraud with my account debited amount Rs.47800/-

But sir, till date no one can reply me.

Sir i have done work in hdfc bank from 5th aug. 2010 to 15 nov. 2010 in jaipur chaura rasta branch.The problem is that the manager is not giving approval for salary.