HDFC Bank Complaints & Reviews

Hi This is Ambica Jetty,

On 18th There is a false transaction happened in Debit Card.

Rs. 554 have been deducted and when i checked the mini statement it showed that it was a DCD Transaction. Today i.e. on 20th morning when i visited an nearest ATM I came to know about this false transaction. Would request you guys to get the amount again credited in my account. It's really embarrassing to use HDFC Bank...

The Manager
HDFC credit card

Reference regarding misuse of my credit card number [protected]
Kindly refer to my previous complaint which I have made orally and in writing on 24/1/2010 at HDFC Bank Kirti Nagar New Delhi Branch where I Catagorily stated that my above mentioned credit cards are with me but somebody might have cloned it and misusing it. Despite of that the same has not been looked into and misuses still continuing. The total outstanding is Rs. 61422.96 out of which Rs. 23253.97 was used by me and the remaining amount has been misused by somebody else.
You are therefore requested to kindly look into the matter stop the functioning of above mentioned card immediately. if required matter be reported to police by you. I shall not pay anything which was not been use by me i.e. the remaining amount as mentioned above

Yours Truly
Naresh Raheja
[protected]



CC: http://www.consumercomplaints.in/complaints/hdfc-credit-card-c404056.html?selcom...⇄

I had transacted from Corporation bank using HDFC debit card and withdrew an amount of Rs. 600 . The ATM machine did not dispense cash and when I asked the bank to look into the matter they claimed that the transaction was successful. They even charged Rs. 25 as investigating charges to look into the matter. The whole experience was very harassing as they simply refused to credit back the money. I have tried complaining even in the RBI form online but nothing was of avail.

Following are the details of the transaction.
Date: 27th December 2010
Narration:EAW-[protected] - BANGALORE
Reference no.:[protected]
Value date: 28th December 2011
Please look into the matter and kindly help!
Sanchit Aneja

My money is deducted as showing"ISAQMC-ST-EC Oct-Dec[protected]" i had complaint about the same at HDFC,some say it is deducted as i had opted for mutual account,but i had not signed any such form,instead of that i had filled one form to close that account ,but still my money is being is being deducted,so let me know the reason for the same.

I HAVE TAKEN CAR LOAN FOR 3 LAKH FROM HDFC CHANDIGARH BRANCH , MY AC NO. IS 16835233 FOR WHICH I HAVE MADE SEVEN TIMES REQUEST FOR THE DETAILS OF MY LOAN SANCTIONED WITH CUSTOMER COPY, BUT EVERY TIME I GO TO MAIN BRANCH IN CHANDIGARH I AM TOLD THAT IT WILL REACH U VERY SOON,BUT STILL AFTER 6 MONTHS I HAVE NOT RECIEVED THE SAME.
J P SINGH
[protected]@yahoo.co.in

I settled my HDFC credit card dues approximately 6 years back. later on i got a NO DUE letter towards credit card dues from HDFC-Hyderabad. i have returned cards to branch also. now the problem is that I lost that NO DUE letter which i required for loans. I have given all my identification details to branch,but they are unable to track my credit card details. they are asking credit card number to track my details but i dont have credit card...

Hi Deepak ji,

My name is Biju Sasidharan and I am writing this mail from Chennai, after a very bad mental Harassment provided by your bank guys.

I have no clue why I am been called upon every time for a card payment when i have clearly told them that card must have been taken by my dad who passed away 3 years back.

I have no idea on this credit card and I been penalized and getting mental depression from your team.

I every day get at least 50 -60 calls from [protected], [protected], [protected],[protected],[protected]

I am getting really toucher and getting my personnel life affected because of these calls.

I been told i have to make a payment of 30K, but understandingly I am getting a salary of Rs.25K. I am not in a position to make this payment as my life runs only with this money.

I am going to get married and I am unable to apply for a loan too and this has really put me down in life and I promise if something goes wrong in my life its all because of the mental agony and harassment been given by your Chennai team.

I am trying hard to control my pain.

I really need your support and intervention in getting my card settled and I really need a PL, where I can make the payment from my salary.

Please Please Please help me in getting this resolved as you are my only last chance and person whom I cry out for Help !!!!!

I have a complaint about an employe of HDFC bank who is Mr Daulat Ram he is not approving my home loan which is already approved by HDFC bank and i got message also he is saying that bring this or bring that then he says that if i want that it can be done easily and quickly what do i mean by that my file no is[protected] and my loan is approved on 9/2/2011 and my loan payment is Rs.1690000 . I recived this message by the mobile no [protected] and my mobile no is [protected] and my name in mrs. suman yadav

MY SELF AJAY KUMAR .EMP I/D CA19364 SIR I WORKED AS A SALE EXECUTIVE FROM 12/12/2008
AND I RESINED MY JOB 13/1/2011 TO MY SM GOURAV JAND IN WRITTEN .BUT SIR TILL DATE I HAVE NO RECIVE MY RELIVING LATTER THAT IS WHY I AM FACING A BIG PROBLEM IN MY CURRENT JOB .ALSO NO MASSEGE RECIVE FROM MY BRANCH .I AM VERY HELP LESS .SIR PLEASE HELP ME .I SHALL BE VERY THANK FULL TO YOU

REGARD
AJAY SHARMA
CA19364
[protected]

I had got a car loan from HDFC bank new delhi for my santro car no. DL 8CN 0621 and paid all the instalments. All the instalments and all the cheques have been cleared. My request for change of address had been returned.

They have not bothered to send my NOC to my permanent address: A3/114, sector-8, Rohini, Delhi-110085.

Please do something.

Sarla jain
Mobile: [protected].

Dear HDFC,

I , M.John Paul, working for CD Equisearch Pvt ltd, have opened the salary a/c from HDFC bank, East marredpally, Hyderabad 2weeks ago. initially they informed that my name is mis matched with the offer letter , on request my company officials issued me the offer letter again stating my name is M. JOHN PAUL, the same letter is collected by HDFC executive on tuesday,i.e[protected] till now my a.c is not activated and more over they are not even informing me. so i request the HDFC officials to look into the matter and activate my a/c as early as possible.

Dear Sir,

I am Anand Gupta from Indore i was working in HBL GLOBAL PVT LTD ( HDFC BANK ) Merchant Services Department. (Employee code no A18167) from July 2010 to Feb 2010, I will collected PF claim letter and attached my sbI account canceled cheaqe than sending to last few month. but till i not get my PF amount. Kindly take action and releasing my pf amount as soon as possible.

Thanks & regards
Anand Gupta
MOB:[protected]

my name is mr. chaman([protected]) and i`m employ of centurion bank of panjab. our bank hav two numbers of tata[protected]/[protected] it`s post paid number . I was locked complaint in 28th january but nobudy take action against this complaint. Complaint is that walky has been fully dead and castumar care is saying that we hav don`t new stument when stument would come i`ll do that . In date 2/2/02 one executive visited in bank his name is dinesh .he was saying that i`ll change this stument tommaro but he don`t come again . when i call this person he was saying u have to go in service center where u meet mr. ajay he will change this stument but mr. ajay told me that i don`t have new stument i`ll short out your problem tommaro but nothing was happend . Dinesh mobile number is ([protected])
DEAR SIR/MEDAM
THIS IS TO REQUEST U PLZ SOLVE THIS PROBLEM WE ARE FACEING MANY PROBLEM FROM YOUR MIS GUIDENDS


THANKING YOU
CHAMAN VERMA

I booked a 2 BHK flat in PRAKASH APARTMENT at ASANSOL (WB) in January 2010.HDFC approved my loan (Loan A/c No[protected] for the flat when I submitted agreement copy and building plan in March. PRAKASH apartment is an approved project of HDFC ltd.

But the builder M/s Aniraj Enterprise secretly revised the plan in April 2010 in collusion with HDFC Kolkata .Neither HDFC nor the builder informed me and kept secret all inspection reports of my flat F-01/c at PRAKASH APARTMENT and disburse laon amount Rs.6,71,750/- to the builder.

In November, when I personally visited my flat, I came to know that my flat was not built as per plan I had given to HDFC. Clearly, there is a collusion between the builder and HDFC.HDFC violated RBI Rule Clause 12 (A)i,ii,iii for Home Loan Financing. I complaint to National Housing Bank, but HDFC Indore has given an ambiguous answer (copy attached).
Can I approach Consumer Forum Against HDFC and Builder.Both are from different states,so different jurisdiction.Is HDFC violated MRTP act?
Indore consumer forum told me that compalint agaist can not come under MRTP act?

Please suggest

My background
HDFC Bank ex employee, 2 saving accounts , 1 credit card , and 2 loans running with HDFC bank

Feedback background
I was in need for statement of account of my Auto loan


Feedback
1. I was in need for my statement of account from hdfc bank for my auto loan , I called 61606161 and got the address of loan centre pune
2. There was no landmark told to me hence I found it difficult to search for loan centre
3. Why can not we send the statement of account on registered e mails id or can we have a customer portal for loan account customers ?
4. Good thing we are not charging the customers for statement of account , thanks for the same
5. I went to the address , and found that there is a door at ground fl which was closed , customer may assume the loan centre is closed
6. Although the same was working on 1st fl , it the customer is suppose to use the lift ?
7. Before walk in to a loan centre , I request for statement of account on phone banking and through e mail to bank
8. I stand in the que for customer service
9. Customer service lady asked me to call again to phone banking officer ? why ? why can not we accept the request directly from customer when he is in loan centre and in front of customer service desk
10. I did not call , she accepted the request after speaking to her about 9th point
11. Before above , I was not able to see the representative from the glass installed there with strips in between
12. Even when we issue the token , why we want our customer to stand in the office ? why can we have a chair for him to sit ( look at other banks e .g. kotak )
13. I also request for NOC also for another loan , lady asked me for charges ?
14. I am fine with charges but why 250 ? why so costly ?
15. Ok I agree for cost even , she asked me to go to bank branch and deposit the money
16. Why can not we accept the petty cash at loan centre , just rs, 250 OR debit customer account by taking the signature from him for SI / ECS OR ask him to use net banking and give the money
17. Incase we need the cashier , than why the loan centre is not available at bank branch
18. Ok fine, I went to HDFC bank at Shankar sheth road , pune
19. The gl fl cash counter was only for > 50 k cash receipts , what about me . rs, 250 ? no board , no communication
20. Finally security person told me to go on 1st fl , there was a long que
21. I came to know that there are 2 windows for cash receipt , but only when there is long que , the other window will work ( mercy of bank )
22. Hence I stand in the que ,
23. There was no name display on this desk , the other window started in between , security insult the customer who thought they can get chance for new window
24. Window lady name was displayed , lady was fast enough to service the customer and even kind
25. My window was as slow as possible , in the mean time I seen insurance banners on the right hand side
26. Do you expect customer to get the one new relation with you when he is already having problem in one que/ relation
27. Finally I deposit the cash , but that time I came to know all problems. Issues . audit s of the bank thanks to Deepak Joshi as he was discussing the same loud enough to irritate us
28. I again went back to loan centre and finally got the statement of account and NOC
29. I tried to write this on site, could not succeed as character limit , but received the call from customer service for communicating that he is sending my statement of account on my e mail , I laughed
30. I agree , I was in urgency hence I went to loan centre but thanks to that I am able to share the feedback which I consider as valuable

Please note, there are few nbfc s like Bajaj Finance where the loan statement is available under customer portal for free of cost anytime





Regards
Deepak Phadke

I have been mislead my Ms. Archita Biswas of HDFC Bank. She doesnot respond to customer queries and is abusive.

I had settled my credit card account in Feb 2010, and paid two cheques amounting to Rs. 14, 000. Only Rs. 2000 and some change was agreed upon by HDFC representative to be waived off, which they had charged as interest.

I chased the HDFC representative to give me a letter of closure, and submitted my credit card. The credit card was closed, but they kept adding interest to the Rs.2000 change.

Suddenly I got a letter from HDFC bank that they are going to deduct Rs, 18, 000 from my salary account, which was a new account. I contacted Ms Archita, and all she did was abused and didnt answer her calls.


And one fine day they deducted 19, 000 without giving any notice!!

What is going on???HDFC BANK IS ON A SPREE TO LOOT CUSTOMERS and as employees they have appointed uneducated, unethical people, who dont know their job.

I have the receipts of Rs.14,000 I had paid to settle the account in full.

Dear Sir/Madam

As I had received call from HDFC Credit Card Division JB Nagar Andheri Mumbai The person name Amit singh [protected] Call me on[protected] he explain & promise me that my credit card due will be converted in to 6 EMI if I will be take the HDFC EGRO General Insurance company Policy I had received the policy & my amount also deducted but my Rs.44,000.00 due was not converted in to EMI & also they had deducted the policy amount

Please look into this issue & take some corrective action so that this type of person should not cheat any other guys.

Thanks
Shrikrishna yadav
[protected]

Dear Sir,

I want to get into your knowledge that The Branch Manager and Customer Service Manager , at HDFC Bank Ltd, G-20-22, Times Square Multiplex,10, Central Spine, Vidhyadhar Nagar, Jaipur – 302023. is not supporting to get resolved my cheque clearance from last 2 months. Always when I reach at branch they tried to found the way to escape from their customer service resposiblities.

Case Details As below :-
I visited to the branch for Request to correction in name in Account. As I have recd PF office Cheque which is payable in the name of Gayatri Tiwari A/c No. [protected].

This is my Account which was opened on behalf of my Driving Licence approx 2 ½ years back. I can Understand the issue of payee name as Post My marriage my name is my working organization is changed from Gayatry Mishra to Gayatri Tiwari. As I issued Marrige certificate in which My Husband’s Surname along with My Name is clearly mentioned. But bank is denying to accept the changes to rectify the account, Post this applied for Pan Card but again branch denied do the changes, Third time when I reach at branch with Marrige Certificate and Pan Card copy B.M. refused to do the required corrections and asked to visit A/c Holding branch at Mansarovar which is near about 25 KM away. Personal requests, Multiple visits at both vidhyadhar nagar branch and Mansarovar Branch playing with me as table tennis ball.

I am requesting to the Nodal Officer Please reply for below :-

Why the bank is creating KYC Norms as a panic process for the customers ?

Why the Staff of the branch is not bother to attent the customers if he has not holding the account in his branch ?

Why Branch Staff even The Branch Manager is playing passing-Passing game with customer if he/she is not visiting to the account holding branch ?

Is Pan Card and Marriage certificate is not sufficient to do the necessary Last name correction in Salary Account ?

Please Look at the matter and take necessary action on priority basis.

Thanks and Regards,

Gayatri Tiwari.
Contact No. [protected].
Salary A/c No. [protected]

I have been using HDFC Securities for over 2 years right now, inspite of complaints they seem have turned deaf ear to the consumers. The site has most horrible and unprofessional looking screens I can't check what are charges done of my transactions in my portfolio.

Site is very complicated and unprofessional in looks, looks some college student was used to develop it. They don't seem to improve the look and feel of the internal site.

Please don't go by there homepage all that matters is the internal site and operations i.e. after login. Beware!!!!

They also don't support buying mutual funds directly from there site, they link it up with HDFC account and there quarterly charges made by HDFC bank to maintain it :)

check out the sample I just took from my account.

I had recently applied for personal loan and was rejected after week long process of documents collections, many verification phone calls at office, home, reference and physical verifications at office and home. The reason given by current day faceless banking phone executive is that my name appears in CIBIL. Any further questions goes unanswered and some times get imiganary replies. My point is if banks take CIBIL score/reports so seriously for processing loans, why not first ascertain this first before collecting documents and other procedures. This will surly save valuable time and efforts of every one involved.

Is it not the duty of the banks to explain why there application was rejected. RBI should make this mandatory to duly explain to consumers in case of such application rejections. The accuracy of CIBIL data is another monster all together which i will not mention here.