HDFC Bank Complaints & Reviews

Dear sir/Madam,

I have finished my car loan installment in Aug-2010.(My car laonA/C[protected] but still I have not received NOC from the HDFC car loan department. when I visted the gurgaon branch they told me your NOC has been blocked due to credit card payment. but I don't have any hdfc or any bank credit card since 2005. and I confirmed from hdfc credit card department also. bt still not reply from hdfc car loan department.br...

Hello HDFC Bank,

I have been leived the following changes for using the Netbanking Mutual fund account.

When is this started to bang us with every quater, this is not a trading account:

ISAQMC-ST-EC Jan-Mar[protected] Feb[protected].30

ISAQMC-ST-EC Oct-Dec[protected] Nov[protected].30

Tried reaching Customer care and it is of no help they only...

TATA AIG HAVE REFUNDED RS 7883/- ON MY HDFC CREDIT CARD ACCOUNT. AFTER BEING SEVERAL REQUESTS MADE TO THE TOLL FREE NUMBERS FOR SEVERAL TIMES MY MONEY HAVE NOT BEING DEPOSITED ON MY SAVING BANK ACCOUNT. EVERY TIME I CALLED ON TOLL FREE NUMBER I GOT THE REPLY THAT YOUR REQUEST IS FORWARED. I AM HAVING VERY WORST EXPERIENCE WITH HDFC BANK CREDI CARD. PLEASE CALL ME OM MY MOBILE NUMBER [protected].

After giving a complaint regarding the deduction of amount from my savings account without any intimation, again & again I am being harassed by the telecalling team of HDFC bank credit card Kolkata. Instead of providing any resolution to my previous complaint they are simply harassing. Without being providing any settlement letter or intimation for settlement how can any bank deduct amount from savings account??? Now when I am asking them to provide the settlement letter as no dues pending against my HDFC credit card no [protected], they are simply saying they cannot provide & they have not done any settlement. Then my question is against which card no have they deducted the amount from my Savings account???? God knows how many more people's happiness will be screwed while using HDFC credit cards?????

Rgds,
Shekhar.

I have shifted my residence from House No 8, Type-III, MDU Rohtak to Kothi No 3, Officers Residences, MDU Rohtak. I requested HDFC Bank to make the necessary changes in my address and issue credit card at the new address. My old Credit Card was due for renewal. HDFC bank has neither changed my address nor renewed my Credit Card. I have never defaulted in my life. There is clean history of my Credit Card.

Dr Narender Kumar
Kothi No 3, Officers Residences
MDU Campus, Rohtak Haryana
HDFC Bank A/C No.[protected]

As per the complaint raised by me I received a call from HDFC employee Venkat Rao and Srividya Balasubramanian(Branch Operations Manager,Annanagar) and they informed me that bank wont be reversing my money debited.

I am extremely disappointed with the way and the tone they spoke to me.

They were very rude stating that it they had sent a written communication on my home address which I haven’t received.

Also they said they have informed the company that within 3 months after employees leave they will make the account as a savings account and minimum balance is 10,000.My question so is it my fault that I haven’t been informed about this rule.

When I asked the Branch Operations Manager Srividya B that I should have received a call before deducting the money, she said that they have enough customers and cannot keep calling each one saying we are going to deduct the money which I found very surprising.

I haven’t received a single call from hdfc for the same in past 2 years.

My simple statement is I should have received prior intimation before deducting the amount from my account.

And since I had not received any prior information I wanted the money to be reversed back to my account.

I had a very good relation with HDFC from past many years but I think you have not left me any choice but close the account whereas I was going to make this a regular account again due to past good relation.

This is highly shame for hdfc for customer dissatisfaction. You are not even trying to retain customer and insulting the customer by the rude behavior.

I am going to spread my dissatisfaction and insult caused by the employee of HDFC

My every penny is hard-earned and I cannot see it being taken away from me for no fault of mine.

I humbly request you all to help me out.

Hello,

On 22 Jan 2011 at around 10:45 AM, I tried to use the HDFC ATM located at Bowenpally, Hyderabad.
The moment I inserted my card (HDFC), the power was lost.
This resulted in the ATM machine being shut down.

I was helpless, even though the power was restored within 5 minutes.
The Cash loading personnel had arrived in the meantime and were also helpless as the process does not allow them to return the card.

Today is the 5th working day (28-Jan-2011), and I am yet to get any call from the Bank, as I was promised.
I had to call them repeatedly to know the status of this issue.

More importantly, I would like to know how idiotic is it to run a ATM without proper power backup.
The security guard, placed there said that the power cuts were very common phenomenon.

HDFC officials should take their heads out of the desks on think how their ATMs are being deployed in the field.

Dear Sir,
With reference to above subject it has been observed that amount of Rs.827.25 has been deducted on 27-Dec-2010 on account of AQD charges. This Account has been opened as salary A/c . I have deposited 8000 in my account but last time when i checked the balance enquiry the balance was very low. When I get mini statement it has been observed that amount of Rs.827.25 has been deducted of Three times and one time it has been observed that amount of Rs.798.05 has been deducted In this meanwhile, Request to wave of AQD charges of Rs 827.25 and Credit the same in my said A/c

Rs.827.25
Rs.827.25
Rs.827.25
Rs.798.05

The Total is 3280

Thanking You,

Dear Sir,

I made a transaction for withdrawing Rs. 5000/- through my Canara Bank ATM card no. [protected] on 18/01/2011 at 11:00 a.m. from one of the ATMs of HDFC ( E1AWJ003 , Basni Jodhpur) but it didn’t give me money and debited Rs. 5000/- from my Canabra Bank A/c. No. [protected] with the A/c Name of Peeyush Vyas. So, kindly do needful to credit amount(Rs. 5000/-) in my account again.





Thank you very much.



Sincerely,



Peeyush Vyas



Mobile : [protected]

I was holding a credit card of HDFC bank number [protected], for which I had asked for settlement. They had given an amount of Rs.7700 in the month of November 2010, for which I told I will come back for settlement. In the mean time I had some family problem & had to take my family to Chennai on 26th Dec 2010. Unfortunately without any intimation they(HDFC bank), simply debited the full amount @Rs.15,454.00 from my HDFC savings account. When I called their Grievance Cell number at[protected] & spoke to Ms. Rashmi,she told she will come back to me, but in vain. Then I wrote a mail to them for which I got the response as below :

From: HDFC Bank Credit Cards Support
To: SBHATTACHARYA77
Date: Jan 25
Subj: 'HBL=[protected]'

Dear Mr. Bhattacharya,

This is with reference to your recent interaction with HDFC Bank regarding your credit card account.

We take this opportunity to clarify the circumstances which led to placement of lien on your bank account. As you are aware, in the absence of regular payments towards amount outstanding, your card account was invalidated. Owing to the same, the bank representatives had attempted to contact you to facilitate payment.

As we were not in receipt of any payments towards the amount outstanding, lien was placed by the bank and appropriate notice has been sent to your mailing address. Our cardmember agreement clearly mentions the fact that the Bank, at any given point of time and without notice, will have a right to place a lien and set off on all monies belonging to the cardmember standing to their credit in any account whatsoever with the bank or in the possession or custody of the bank. In the absence of any positive revert from you, the lien was invoked and an amount Rs.15,454.00 was claimed from your savings account.

For any further clarification on your card account, you may contact our Debt Management Officer at the below mentioned number.

Ph :[protected] /[protected]

Assuring you of our best service at all times,

Regards,

Jai Kumar
Deputy Manager - Correspondence
Customer Services

Just going through the above response if suppose I did a mistake by having a Savings account with HDFC & this they call as best services at all times.

When I asked them about my settlement letter, they simply told I had not done any settlement. Very Strange. Then where the amount gone that they deducted from my Savings account?????

Now I don't know how to get the settlement letter from the bank?? I suppose this is the best example set by a private bank for holding any Savings account or Credit card from them.

Regards,
Shekhar Bhattacharya.

Hello,
To
The Manager
HDFC Credit Card Bank Devision

Respected ,
I Have not received My HDFC platinum Chip plus credit card but till now i didn't received my credit card ATM pin no, where as so many time i make call to HDFC Phone banking but getting any proper response..

Card No -[protected]

Regads
Upendra Kumar
+91-[protected]

Hey guys, am getting repeated calls from this company associates asking me to get credit card based on my loan. I asked them not to call me but i will not get call for a week and again they wil start calling me. Every 5 mins they are calling me. And every time a different person used to talk.they are killing my time.let me know on the process of taking a legal action on them. Pls email me for any suggestions for taking action against them - [protected]@gmail.com. Thanks

I applied a two wheeler loan from M/S BRIGHT MOTORS LKO & a person who came for F I, PH NO.- [protected] was a muslim person whom i dont remember the name, he called me from this number & said very rudley that if you need a two wheeler loan then reached the home immidiate otherwise forget about the loan. I recd.the call at 5.10 PM, dt. 22.01.2011. I immidiate left my all important work and reached my residence with in 20 to 25 mins. & i called him but he did not recd. my call and he switched off his mobile phone. I HAVE GOT A GREAT EXP. FROM YOUR GREAT EXECUTIVE . Two months before i applied a loan & i recd. a finance a/c no. 17492640 but i c'd not purchased my vehicle due to some problem. So i applied it again & i submit my all same papers, same photographs, same documents.SO WHY YOUR EXECUTIVE MISBEHAVED LIKE THIS.

THIS IS MY HEARTLY REQUEST TO YOU & YOUR ORGANISATION DO THE NEEDFUL & PUNISH THE PERSON.


THANKS AND REGARDS
DEEPAK KUKREJA .
[protected]@gmail.com
724/25, AZAD MOHAL SADAR (CANTT)
LKO
[protected]
WORKING AT M/S SRM MOTORS PVT.LTD
DEALER FOR TATA MOTORS & FIAT CARS
VIKAS NAGAR RING ROAD LUCKNOW.

Getting daily promotion calls from HDFC credit card where as i have already resgistered my mobile in NDNC . I have complained to HDFC credit card call center multiple time as well my personal banker..

Recent call which i have received from[protected]/32069419..


Now i got a call from HDFC bank complain desk today & now he is saying you will call as you have not registered in do not disturb in HDFC & hence you will get promotion call .. His name is [protected]@[protected].

Request you to take this up very strongly & ensure that call is stopped immediately.

My policey number is 11026692 i submit the policey for wihdrawal in the date of 4/1/2011, The Relationship manager confirmed the your money will comes after 10 days. i submit all the paper requiared by him. the branch office is Shilpi plaza. till date 22/2/2011, i have not recievee any amount they say it will comes firstly in Satna on monday and you will recieve on wednesday.
what the hell they talking about.
I am very upset, now i will never associated with Hdfc and never give suggesion to my friends to do the same.

My friend has applied for Personal Loan from HDFC bank limited.

These are the problems faced by her

1. They have never told me complete set of documents in one time. It took me 5 visits to complete the document set and everytime the behaviour of HDFC was very rude. It seems that they are doing some charity to you.

2. Initially they promised to give loan @ 14% and later they charged 14.5%.
3. Initially they told Processing fee will be 1%, but they charged 2%.
4. They claim on site, it's very fast and hasslefree. But, it took me almost 3 weeks to get the sanction and that too when i followed them regurarly.

I will say you should never go for applying any type of Loan from HDFC bank. They will make your life really troblesome. I really had very horrible experience with these folks.

Dear Madam/ Sir

Greetings. I had enrolled for a Centurion Bank Credit card, details given below:

Panjim-Goa Branch
Card Number: [protected]

I had rarely used the card, but paid back all my charges back then. One fine day when I got my monthly statement from the bank, they charge me an amount of around 44,000 thousand rupees, towards an online purchase of a product of a company names Questnet International. Now I had never made this purchase and spoke to bank officials in their Panjim, Goa branch who never took the matter seriously back then and kept referring me to their “Mumbai Office” cards division. This went on for some months before which I wrote them an official letter and sent it to them through post. During this time (I would not remember clearly), the centurion bank had apparently sold off their credit card division to ICICI bank. The ICICI guys kept calling up saying that I have not paid my dues on my ICICI card. It was so confusing really, as my card was never ICICI but Centurion. The card never changed but the service providers changed!

After this I received a couple of my statements without this amount. I subsequently changed jobs and moved to Doha, after which I started getting statements again showing this amount!. This was around 2 and half years ago. Over the last 3 months, my parents have been informing me that the officials from the bank have been calling them up regularly and harassing them each time and talk in a very very rude tone. They even claim that I would be blacklisted with the RBI officials etc. MY simple question is why was I even charged for an online transaction when the product was never purchased by me?? This is so unacceptable! Request you to kindly consider my case and get this resolved.

By the way my card is blocked for the last 3 years or so, i was not informed about it!

Caetano da Costa
+[protected]

I use a HDFC credit card for last three years. My past experience with HDFC was good. My credit card is going to expire on Jan 2011. The renewed card was sent & returned undelivered from my present billing address in Gurgaon as presently I am in USA on business trip. Once I call the customer care they asked me to send scanned signed letter to change my billing address & resend the card to my permanent location in Kolkata. Four times I have sent the signed scanned letter to them. The customer service every time confirms that they have received my letter & the needful will be done in 48 hrs. (Sometime under process, sometime signature verification etc) However every morning I receive a mail from the bank stating that it can not be possible as my billing address is not the same as permanent address. The customer service clarified that these mails are coming by mistake & I should ignore them. Even I can not change billing address on ph as bank has already issued a new card that I have not yet received. When I raise a complaint in HDFC bank site, they ask me to resend the letter again.

it is really disappointing that doing so many times international call to customer care, they does not show the proper responsibility to their service. They give inconsistence response to the customer & they are not fully aware of their process.

I have worked with the hdfc standard life insurance for the period of 4 months.Then i have resign from my post.Then i have filled the form for the withdrawl of provident fund, but till now date its the period of 4 month passed no response from the company has been made to me.Kindly look into the matter.
SIMERJEET SINGH
EMP. CODE-60767
MB-[protected]

Dear Sir/Madan,
My name is shanmugavadivel. I apply the car loan in HDFC BANK(Erode Branch). I applied the car loan for _________car (not mention the car name first i select). due to some reasons i reject that car.And I planned to buy a TATA Qudrajet Terra Car.

I already informed to the car loan/deputy manager (Mr.A.IRSHATH BASHA) about change of car on 24 Dec 2010.I request to him for transfer the car loan (Rs.2,60,000) to TATA Qudrajet Terra Car.And i gave Rs.1000 cheque for processing fee to the car loan transfer procedure.

But the process is not yet finished. I Paid the first EMI amount of Rs.5795 on 07.01.11 for car loan.so far (20.01.11)i am not get the car loan from the HDFC BANK.(ERODE BRANCH).

The Manager not take any steps to finish the work quickly.(now nearly 25 days are over).
I meet the manager daily and contact through phone.but the process is going on dead slow. (This is the worst service i never faced in my life time).so i request to all the people take care when you going for get loan in HDFC BANK.

Regards,
S.Shanmugavadivel,
Ph:[protected]