HDFC Bank Complaints & Reviews

Transaction for Prepaid mobile recharge done on 4th april,2011 was failed for which amount of rs. 50 had been deducted from my account.
Account Name: Aparajita Paul
Mobile no.: [protected]
E-mail id: [protected]@gmail.com

To HDFC Bank Credit card manager,
Pune Zone.

I have got a call from HDFC bank for Credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for Credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got SMS with my ref number. then got 2 3 verification calls one my...

Hi

I dont know why my credit card has been rejected because one of your staff came to my temporary address and verified with it and i got the declaration form also i was signed and sent to you , i didnt get any reply from you regarding this rejection and i got 10 times verification calls also from ur bank and i didnt see this type of worst service from u and i have applied for this card before 2.5months earlier pls let me know what is the time period it will take to get my card, otherwise i am willing to stop the service from your bank and when i called to customer care they told me u can apply only after 6months,you should inform what the docs are required but i didnt get any call from the sevice is very bad from u,which i didnt expect from ur bank
This is with reference to your e-mail regarding your HDFC Bank Credit Card application : [protected]S3 and my no is- [protected]


hope the rep asap


thank u

Hello Sir ,
i am working with HBL from last 2 years under AVINASH NAIK ,ASM he is the person doing partiality,he will always support SMITH ACHAR -S18793, SHWETHA ACHAR - S19103 thye both are blood relative sisters working under Avinash as per the HBL policy blood relative sister cannot work in the same company and same TEAM ,but in HBL ( ADUGODI ) it s happing from last 4 years and theyar steeling the leads from HDFC customer care they have lot of ferinds there ,bcoz of this activite they earnig evry month 40000k salary and becoz of them we are not getting business every day Avinash scold us he will use [censored] this kaind of words,Smitha and Shetha every day they will come @ office 10.30 and leave @5.30
and SMITH and SHWETHA Harrasing us please SAVE us i am not mantioning my Name here if he no then he will stop my salary PLEAS help me other ways pls chsnge SHWETHA to auto loan our out bond last 3yars she is giving more then 1 core business u just emage how she have contact with customer care
in BANGALORE we dont have HBL office ther we can come and complaint ,please do need fully
please save from this SISTER, pleas please please,pleas,i will hop you can help US thank you in one house this sisters are erning near1 lakh RUPEE with AVINASH NAIK HELP,,,
PLEASE,,,,
PLEASE,,,,
PLEASE,,,,
PLEASE,,,,
PLEASE,,,,
THANKING YOU,,,,,,,,,,,,,,,HBL GLOBAL ,ADUGUDI SRINDHI KALYANA MANTAPPA ,BANGALORE 560030

ATM FRAUD:
,
DEAR SIR,

I have a saving bank account with HDFC BANK,Vikas Puri New delhi. I was availing ATM facility on this account.On 28thFeb.2011 at14:55:39 i received a message at my mob [protected]that an amount of inr 5000.00debited to my account towards NWD -[protected](ATM CARD ) This is to inform you that this amount i have not withdrawn ,I objected on the same day ,and requested to block my card ref no HL620491.At the time i was assured for necessary action will be initiated.But till today nothing has been done by the bank officials to trace out the person who has withdrawn the amount my hard earned money as bank always having camera coverage of every activity of ATM user. in this conext i would like to inform u to please after necessary enquiry ,checking the footage coverage,if my co-operation required in any manner in conducting enquiry i am ready to attend but this amount should be credited to my account immidiate because it is the fault of the bank.Otherwise there will be no option to knock the door of the court under law ....

YASH PAL BALI
R-153 VANI VIHAR,UTTAM NAGAR
NEW DELHI 110059
TEL [protected]

My name is SWATI ARUN ANDALKAR. My TWO WHEELER LOAN Account Number is 18280741. That I already paid the amount of Rs. 19521/-(NINTEEN THOUSAND FIVEHUNDRED TWENTYONE ONLY) through CHEQUE of THE VISHWESHWAR SAHAKARI BANK LTD. vid cheque no.119393 dated 12/02/2011 and Rs. 6871/- (SIX THOUSAND EIGHT HUNDRED SEVENTYONE ONLY) through CHEQUE of THE VISHWESHWAR SAHAKARI BANK LTD. vid cheque no.130520 dated 18/02/2011 as a down payment. That your loan amount is 30300/- was disbursed to SURAJ MOTORS, No. 5 & 6 pune corporation building,shastrinagar chowk,kalyaninagar corner,near khurana travels,nagar road,pune-06. dated 22/02/2011 Till today I have not received the possession of SUZUKU ACCESS 125cc. Already I made oral telephonic compaint vid No.[protected]. Let me know how much time is required for possession of SUZUKU ACCESS 125cc after loan DISBURSMENT

I had a credit card of HDFC Bank which was issued in the month sept '10. The last month salary (HDFC salary savings account) when I went to withdraw I found that my balance is ZERO. I talk to my company about this where they clarify that the salary had been deposited, then I talked to The Branch Manager, HDFC Bank about the same, where they clarify that 2nos. of Insurance policies are being running without my concern and I had a pending of 12,000/- without which they hold my account. I lodge a complain againt it, but still now no action has been taken.

Please help me so that I can get rid of it.

Bhaskar Santra

I have applied for personal loan dated 24.03.11 through Bankbazar.com and registered application no. is [protected] which has been submitted to HDFC bank on dated 24.03.11.
HDFC bank confirmed on date 30.03.11 that completed personal loan application has been accepted and given ref no. 18538262.
On 6.4.11, complaint has been registered(Complaint no:[protected] by me on HDFC bank regarding approval of my loan.
I have submitted House Tax+Water tax+Sever tax authorized slip by Nagar Nigam Ghaziabad for my Address proof which same is the option of application form of loan needed by HDFC bank as mini document.
But NOW HDFC Bank is denying that document and demanding other documents regarding this, which is completely out of system set by HDFC itself. What is meaning of hassle free & mini document in this case then??
This infromation should have been intimated at the time of application form submittion with my document which unfortunately not happend. Such things happening very unpleasently, mentally harrashment, wastage of time and loss of confidence in that Bank.
Kindly look into this my complaint and take proper action. I m very positively looking for your response.

Thanks & best Regards,
Jitendra yadav
[protected]

Dear Sir,

I am reliable customer in your bank since 2003having account no. [protected] at Ashok Marg,C scheme Jaipur.

On 6th April’2011 I draft cheque no.376448 to my brother,when he go to withdrawn said cheque in Jaunpur branch of HDFC,the personnel of bank denied to withdrawl the cheque and convey the reason that cheque was sanctioned old,so due to that they provide withdrawn amount to that person which is sole owner of that i.e.I and when my brother try to convince them,they insulted and threatened him.

Request you to please look the matter and if that type of things happens in repeated bank then which customer go to continue his account in your bank.

Regards,
Basant Lal R. Maurya
[protected]@gmail.com

To
The Head Office
HDFC Standard Life Insurance Company Limited
Mumbai

Sub: Application for complaints against employees of HDFC LIFE.

Respected sir/Madam,

My name is Mausumi Senapati, working in HDFC_SL_LTD , Bhubaneswar , Sahid Nagar Branch, as a recruitment consultant in channel development since 2009 to till now. My RC Code is: RCM[protected]. I have attended a lot of promotional contests which organized by this reputed Organization itself. I am really feel proud that I am a part of an ethical company and I am completely dedicated towards this organization. But I have some serious complaints against 2 employees of Bhubaneswar Branch. Mr. Niraj Satpathy (CD Channel), And Mrs. Prangya Paramita Pattnaik (CDM, Same Channel).

My complains are:

1. As I told you that I am working as a RC, and still now I am not getting my appointment letter. When I ask for it to Mr. Niraj Satpathy, he told me that “I will see”………… but still now no result.
2. I have recruit so many Financial Consultants since 2009, but from 6 months to till date I am not getting my incentives. When I asked about Mr. Niraj Satpathy, he demand me for another 3 FCs AND 3 BLs. But BL recruitment is not our duty it’s their duty.
3. I have attended a contest and fulfill all criteria of the contest. But still not getting my ACHIVEMENTS AND CERTIFICATES.
4. When I asked for my Certificate and my appointment Letter Mr. Niraj Satpathy (CD Channel), And Mrs. Prangya Paramita Pattnaik(CDM, Same Channel), They both of demand me for Rs.500 which is totally unethical.
5. When I told them to complain it to HEAD OFFICE then they both of warned me that “they will terminate me”.
6. Mrs. Prangya Paramita Pattnaik ALSO USE BAD LANGUAGE FOR THAT ISSUE.
All these problems are not only my all RCs have same. And its very shameless.


SO I KINDLY REQUEST YOU THAT PLEASE TAKE AN EFFECTIVE ACTION AGAINST THEM AS SOON AS POSSIBLE. IF NOT I WILL TAKE A STRONG ACTION AGAINST THEM.

THANKING YOU

Ms. Mausumi Senapati,
Recruitment Consultant.
RCM[protected]

Even myself also faced the similar kind of issue from HDFC. Unfortunatly my ECS got declined, immediatly, they called me for payment. I told the person, I will make the payment on 31-Mar-2011 since I get the salary on last working day before 12PM. He agreed for the same, but on 30-Mar-2011, I got call from another person regarding the payment. That fellow was scolding and also behaviour was too bad. I have complianed on the same to HDFC bank. but finally I got the -ve response from HDFC bank. I don't understand how this bank got best awards.

Finally I came to know, HDFC bank give the recovery job to Agencies. There are 32 agencies in bangalore. they gave to all, So creating compitition b/w them and encouraging misbehaviour with customers.

I question: How can they disclose my personal details to Agencies. Isn't it illegal?

one word I can say, HDFC wishes Loan customers to die.

Beware of HDFC bank Personal Loans.

Find the response from HDFC bank and my queries below.
[protected][protected][protected][protected][protected]

Dear Mr. Prasad,

Thank you for your patience and co-operation.

This is with reference to your e-mail regarding collection recovery.

We understand that our executive has contacted you regarding the collection calls received.

As regards the calls/visits by Collection Agents, these are as per our process of investigation/ recovery of overdues. Our Agents operate under strict guidelines on the tone and tenor of interaction with Clients and you are requested to provide specific details, if any, of the alleged misbehavior. In any case, the inconveniences to you in the matter are sincerely regretted.

As you are aware, EMIs are set at the time of disbursal itself and no interim change or suspension / postponements etc are allowed. Furthermore, delay in realization of EMIs also leads to accrual of charges relating to EMI bounce / delayed repayment.

Going forward, kindly ensure that the residual overdues, if any, are cleared without any further delay and installments are paid on the respective due dates. This will help avoid such problems in future.

Thanking you in anticipation of your kind acceptance.

My mail:
[protected][protected]--

Unfortunately, My EMI payment got declined for this month, so thought
of making the payment on 01-Apr-2011 once I receive the Salary.
Your recovery section executive(Lava Kumar) called me on
26-Mar-2011and then discussed regarding the payment. I confirmed that
I will pay by 31-Mar-2011 evening since I get the salary before 12PM
on last working day of every month. He agreed for making tha payment
on 31-Mar-2011.


Again, another executive (I think name is Deepak) called me on
30-Mar-2011 and was demanding to make the payment by EOD
30-Mar-2011.Since I don't have money in my hand, I clearly told him
will make the payment by 31-Mar-2011.


1 > He was suggesting me to take money from friends and make the payment done.

Q> Do you people have right to suggest customer?

2 > If don't make the payment, He was threating me I will be put in
defaulters list.As I can't adjust money on 30-Mar-2011, I told him let
it be in Defaulters list. but he was still unhappy and threating me
like...

a> Your bank is going to make sure me not to get loans from any other
bank itself.
b > If I provide my emp id and company name, Your bank will go discuss
with company HR.
Q > Do you have right to discuss with my company HR and make sure my
job is lost?
Q > Is it right way to handle the customer if one EMI is declined?
Q > Am I cheating hdfc bank when payment is not made on your preferred date?

3 > Your recovery executive was suggesting hang my self, so that HDFC
bank will recover the money from insurance company as this loan was
taken with Insurance itself.

Q > Do HDFC bank suggest customer to die if a single EIM is not made on time?

I really felt myself bad yesterday and decided to close the loan in
few months. I know, If clear the loan now itself, its a big loss for
me and big profit to HDFC bank. Very good marketin skill.

Q > Do HDFC bank train up the employees like this? No Customer
support, only fighting, threating the Loan Customer.

Hello,

Despite of making complaint so may times to HDFC bank grevience cell still MS roopali and Mr Jayprakash is harrasing my family memebers in Kolkata where i am not staying. I already made request i only can pay from June 2011 onwards. This is forcing me to complian to the consumer court and the local police staion about HDFC bank's non cooperation and insisting HDFC collection agents to call abusively to my old parents.
The number of Ms Roopali-[protected], [protected]

As per the last conversation made to HDFC BAnk requesting the payment I would be able to make only from june 2011 onwards as i am jobless...I already made principal amount of 18th EMI of a 2 years loan.
HDFC bank cant force someone who is in financial crisis....Please look into the matter and do the needful.

Regards
P Sanyal

My gratuity, PF and incentives have been blocked by HDFC Bank just because I stood up and complaint against the wrong doings in the office.

I have also been threatened to not report the matter to higher authorities !

This is primarily because of an individual Mr Harsh Gupta in Dubai office.

The amount due from the bank to me is a substantial amount. Request help and assistance in the same.br...

Sir,

Require statement of car loan by mail . e-mail address : [protected]@rediffmail.com
My Loan Account no is : 13002643
Vehicle Registration No is MH08-R-1300
Name : Amar Janardan Sawant
Date of birth 12th Sept 1967
Mobile No : [protected]/[protected]

Request to send it at earliest
Thanks and Regards
Amar Sawant

Sir,.

I have the HDFC BANK, OOTY branch account. During the March last week I was tried to withdraw mone from my ATM the card was not working. I thought my card was damaged, and tried cash deposit from other branches, I came to know my account was closed already. After that I was tried to cotact the bank staff, I have not received any information rearding my acount, and I was bring to the BRANCH MANAGER. I shocked the BRANCH MANAGER does not aware of my account was closed. He asked any idea regarding my account information, since he could not get any my account information. After that I have made customer care complaint. Again I called back to the branch Manager, he said he will reply to my customer care complaint and not to me? This is the right way of approach?
Intitial I was told OOTY is a 'C' grade city, hence Annual Quarterly balance Rs.5000/= necessary, now he said I have to maintain the Rs.5000/= as minimum balance............... If it is minimum balance of Rs.5000 why my account was allowed to below Rs.5000/=? If you are charging the minimum balanace fee, then why my account was closed banker itself without any communication... Is the RBI guidelines for private banking sector devation and illtreatement of their customer.

S.Viswanathan.
Ooty

I have bought a 24k Mudra 10 g gold bar from HDFC Bank on 21/02/2011, it cost me Rs. 24,144 + 244 VAT = Rs. 24,388. Today when I inquired about the price for the same, it was around Rs. 24500 + VAT.

I have was told that whenever I sell the gold I can sell it at the gold price on that particular date. I contacted several jeweleries, and they told me that current price they would give as Rs. 20,900 for 24K 10 g gold bar. I inquired in many jeweleries and they are offering the same price. If point is that if I buy it today from HDFC it would cost 24500 today, but if I sell it at any jewelery, I would only get 20,900. Why is there so much difference in the price and where should I sell it get the price that HDFC bank is selling it for.

Kindly assist me regarding this and what should I do regarding the same.

Invoice Reference : 0683/10-11/46
Date of sale: 21/02/2011
Purchased from HDFC Bank Technopark Branch, Trivandrum

My control id no.[protected] in the name of Sonia Ray Bhattacharyya. Other details are:
DOB: 02/03/1976
Pan No: AHXPB7772L
Contact No.: [protected]

Complaint: As confirmed by CIBIL customer care, there is a credit card in my name with HDFC Bank with acc no.[protected].
Also, as per the CIBIL report, there is overdue of Rs Rs 41525 (opened on[protected], last payment[protected] which has been written off.

However, I hereby confirm you that I've never received/ owned any credit card of HDFC Bank.
There has never been any statement/ communication from HDFC bank regarding any credit card receipt, usage or payment.
Request you to look into the matter and resolve the issue, as my CIBIL score is unnecessarily being getting hit because of a false account.

Please treat the matter as Urgent.

Dear All,
At the outset I apologize for delay in writing caused by me.
I would like to draw your kind attention to the fact that I have a savings account bearing no.[protected] in HDFC Bank, Daman Branch and I often make transaction through Net Banking. But, surprisingly it was found on 09.12.10 that an amount of Rs. 32000/- has been debited from my account noted above through Third Party Transfer of Net Banking erroneously by the bank authority for which I have not given any authorization to the said branch. The matter was taken up with the Delhi Commissioner of Police (Mr. B.K.Gupta,E-Mail ID: bk.[protected]@nic.in),Branch Manager, HDFC Bank Daman(Mr.Aadarsh Surmawala,Cell No. [protected],E-Mail ID: aadarsh.[protected]@hdfcbank.com),Cluster Head, Western Region(Mr.Rajendrakumar Taliwal,Cell No. [protected],E-Mail ID: rajendrakumar.taliwal @hdfcbank.com), Customer Service Manager,Chairman & MD Cell(Mr.Tejali M. ([protected]) & Elizabeth J.E-Mail ID: [protected]@hdfcbank.com) and finally M.D. of HDFC Bank, Mr. Aditya Puri(aditya.[protected]@hdfcbank.com) with the request to credit the said amount to my account immediately. But, after the incident held on 09th December, 2010, no action has yet been taken to the effect from him.
The bank, vide their letter dated February 01, 2011 has stated
” For a successful Net Banking transaction to be carried out a valid Customer ID and a Net Banking Password (IPIN) need to be entered. As this transaction was done using the correct customer ID and IPIN, the Bank validated the same. If it is claimed that you have not done the transactions then the account sensitive details have been compromised by you. The Bank had sent the alerts to your registered mobile number with the Bank ([protected]) and also to your registered email id ([protected]@rediffmail.com) informing you about addition of beneficiary on 8th December 2010. The Bank had also sent the transaction alerts on same mobile number and the email id on 9th December 2010. We also understand that you have confirmed that you may have received the alert of beneficiary addition but had ignored the same. Had the Bank received intimation that you have not added the beneficiary, corrective steps could have been taken to stop the funds from being moved out of your account as every new beneficiary added is activated only after a 24 hour cooling period. On receipt of your complaint regarding unauthorized debits on 10th December 2010, the Bank immediately disabled your Net Banking rights. We have tried to contact the beneficiary on his mobile phone ([protected]) but is not traceable on his mobile number or communication address. The Bank has informed you about the complete situation on phone. The beneficiary is non traceable as on today and the Bank has debit freezed his account. The funds are not recovered and we would request you to file an FIR against the beneficiary”.
In view of above I sent a mail to Bank on 13.03.11
“which was enclosed by an attachment came from HDFC Bank only. After clicking the attachment, website of HDFC Bank was opened and asked for my account sensitive details. After visualizing this, I can remember that the same type of e-mail (only difference is that the earlier e-mail was not asking me the Debit and Credit card sensitive details) came from HDFC bank only which I received during the period from 3rd December, 2010 to 09th December, 2010 into my Rediff Mail ID and I am very much sure that by responding this e-mail I lost Rs. 32000/-dated 09.12.2010. You can also crosscheck the phenomenon by contacting ‘Rediff.com’ at Mumbai. The two same types of e-mails clearly indicate that the same gang is operational and they are openly hacking the different customer’s account like me and still Corporate Bank like HDFC is not capable to stop the cyber crime. I am highlighting you at an early stage to take immediate action in coordination with your Security and IT Department and credit my full recovery amount immediately. If HDFC Bank strategically and immediately acts on this matter, I am confident that HDFC Bank must be able to recover my full amount. In fact, I contacted Daman Police Branch to do the FIR but Mr. Sibestian Debasia, ([protected]) Sub Inspector of Daman Police Branch is not taking up this matter. So, please coordinate with him and support me to lodge FIR immediately”.
From the two e-mails mentioned above I am drawing clarification to your attention;
1. I opened my salary account (Account bearing no.[protected]and activated Net Banking facility by HDFC since October 2006. But, unfortunately till today I never received any e-mail or SMS from HDFC Bank just to get basic awareness against Cyber Crime or any fraudulent incident happened recently, rather than almost regularly I am receiving e-mails and phone calls (sometimes)from Bank regarding Bank Loan facility, Family Insurance coverage, Credit Card activation, updating account sensitive details etc. As a result, now a days so many customers of HDFC Bank like me have been losing their valuable money from his own HDFC account unknowingly by cyber crime. You can verify the series of customer complaints against HDFC Bank lodged in 2010 through different forums, though HDFC Bank declared ‘Best Private Bank in India’ in the Euro Money Private Banking Survey 2010. If Bank claims that the account sensitive details have compromised by customer only, then Bank’s responsibility is to create awareness against cyber Crime to all customers after activation of Net Banking facility. Otherwise, how can a customer distinguish between a Phishing e-mail and original e-mail (both the e-mails are coming from HDFC Bank only)for the first time. It is also clearly indicating the inefficiency of Security and IT Department of HDFC Bank with respect to system traceability against cyber crime.

2. One customer of HDFC(Name of Customer: Mr. K.T.Divakaran Nambiar, Registered Mobile No. [protected] and Registered e-mail ID: [protected]@rediffmail.com) staying at my location at Vapi is still fighting against HDFC, Ahmedabad to recover his Rs.73000 lost through his own credit card in the month of November, 2010. Even though he didn’t try to lodge FIR against HDFC but finally HDFC Bank has assured him in writing to give full reimbursement.

3. To create a new salary account through any Bank, it requires true essential details like Valid and authenticated Telephone No, e-mail id, Pan Card details etc. But, to open a new salary account through HDFC, it requires either any Landline No. or Mobile No. not even e-mail id just to make the process easy and faster and bank doesn’t authenticate and validate Phone No, e-mail id, communication address and other details by physical verification at the time of opening the account of any customer. Due to which fraud customers instantly opened his account and activated Net Banking facility through HDFC by using fraud & invalid e-mail id and landline/mobile no. HDFC Bank should not give blame on the basis of e-mail and SMS alert against the creation of new Beneficiary to the customer like me. After the incident happened, bank has physically verified about myself.

4. Still today I am fighting with HDFC to recover my partial recovery amount (Rs. 7022) kept by Bank only and as well as the remaining amount. Bank is pressurizing me that I have to accept and sign the terms and conditions sent by HDFC, otherwise bank will not give me the said reimbursement. Even I sought clarification to the Bank regarding the acceptance of my sending format through e-mail, but I didn’t receive any e-mail from Bank till now.

5. Finally, I have gone to HDFC House, Lower Parel, Mumbai to take a pre appointment to meet Mr. Aditya Puri, Managing Director of HDFC Bank in order to accomplish a fruitful and eventual discussion. But, unfortunately I had to take back from the help desk of HDFC House after calling Mrs. Tejali M. ([protected]),Customer Service Manager – Chairman & MD Cell.

In the above backdrop, once again I am requesting you please intervene this matter deeply to help me to complete entire episode.

Regards,
Saurav Bhattacharya,
B/2/304, Rajmoti Complex(I),
Charvada Road, Gunjan, Vapi – 396 195, Gujarat, India.
(Ph: [protected] / [protected] / [protected])

Dear Sir,
I Am Arun kumar yadav, I worked in Aegis global Ltd, Bhopal. My salary Account No. is [protected],
I lost my Debit card somewhere who provided by the bank.Its my humble request to you that please block my old card immediatly and provide me a new card fro access.
Arun Kumar yadav
[protected]

I m working as Branch Development Resource under HBL Global Pvt. ltd.(a subsidiary company of HDFC Bank ltd).I m looking after Personal loan in HDFC Bank Guwahati branch(branch code-264) and the address is 126, G.S. road, ABC, Guwahati-781005.Assam.My complain is that i m working here for the lhe 4years approx. but the sad thing is that I have not recieved ESI card till date along with my other six colleagues.the HBL Global Pvt Ltd is deducting ESI subscription every single month but don't care how thier employees are spending so much for their medical expenses. Our mentor has mailed several times to the higher authorities responsible but quite horrible, no response.So, at last I seek your help if there is any solution.Help me out.

regards

Ajanta