Sir I had purchased a washing machine from Home shop18 on[protected] of amount Rs.11,999 through my HDFC credit card no.[protected] through online. But I received a message from HS18 that, the transaction has been cancelled & the amount was refunded on[protected] to my credit card account with the R.R.No.[protected]. But I enquired from HDFC customer care executive, he said that no amount was credited in my account, moreover two transactions has been done, one on[protected] & the other one on[protected]. But HS18 is said that only one transaction has been done to them only on[protected]. I do not understand where the mistake has been done. Two orders are canceled & washing machine not received.
After my frequent requesting for rectification of this mistake, the amount of Rs.11,999 was refunded to my account on[protected], this amount was regarding to the transaction that has been done on[protected]. Later I had requested several times by phone calls & fax for the refunding of the 2nd amount of Rs.11,999 regarding the transaction that has done on[protected]. One of your executive has told me that this amount was also refunded to me on[protected], with this I thought that my problem was solved. Then in the next month statement i.e., in august statement you had once again included Rs.11,999. When I called up to hdfc credit card executive, he said that you had given me only TEMPORARY CREDIT, What is this temporary or permanent.
I’m paying my minimum dues only with a thought that I should not get any black mark. Whenever I call to your executives, they are saying to wait for 4 to 7days. This was going on from APRIL-09, but till today my problem was not solved.
Now I had really fed up with your valuable, needful & great services of NO USE. This is my humble request you to give a best solution for this irrespective behavior of bank people.
Thanking you sir / madam.
Yours truly,
K.S.S.S.KUMAR,
NELLORE, A.P.
Aug 14, 2020
Complaint marked as Resolved
Pls donot buy any product of HDFC as they are cheating customer in form of appointing few temporary agent and giving all false information. I was cheated by HDFC insurance policy named SAP. Which the agent gave all false information and took away my money.
When you call those agent they dont even respond to your call after few months of paying premium. As they know you are trapped by paying policy amount for certain months.