HDFC Bank Complaints & Reviews

Dear Sir/Madam,

Welcome you!!!

I am an HDFC Bank customer. My account details are as follows:

NAME: AMIT MITTAL
Acc No.: [protected] ( Salary A/c)
ATM No.: [protected]
Branch: HDFC Bank
SEC-14 GURGAON ( HR)


On 13th JAN, 10

MY A/C HOLD WITHOUT ANY SUFFICIANT REASON

SO MANY TIME I CALL WITH HDFC CUSTOMER CARE BUT NOT RESULT, ALSO I GO BANK BRANCH, THEY SAID TO ME I CANNOT HELP TO YOU

NOW YOU TELL ME WHERE AM I GO

I CANNOT WITHDRAW MY MONEY I FEEL SOME PROBLEM

PLS HELP ME
--
Regards
Amit
[protected]@rediffmail.com
[protected]

irrespectivelly the Bank is charging to my A/C for charge some money
Without intimation / information and not providing the customer documents/copy.
As attached bellow.....

1. my policy no is 11211371 hdfc life insurance my name is col jagdish singh retd

2. i have purchased this policy two year back

3. the agent who purchased the policy has forged my documents even my signature and date of birth has been forged. the photo state document which i have received is a proof

4,as per the policy the age of the policy holder should be maximum 65 years of age where as my age was 69 years so i am not eligible for the policy.

5. the proof of my age is in my pan card ,driving licence , passport and in my army identity card which i have got original.

6. when i spoke to your customer care they told that for my proof of age they have got driving licence copy only where as i had deposited pan card as proof also in my driving licence the age mentioned is 01/08/1938.where as as per your record it is in 1943.

7. to make me eligible for the policy he has forged my driving licence date of birth my actual date of birth as per driving licence is 01/08/1938.

8. he has also forged my application as in my application i had put 01/08/1938. as my date of birth

9. the photo state of application which you have send has not been filled by me nor it has got my signature

10. i am a seiner citizen and a retiered super class 1 officer.

11.for every transaction above rs 50000 pan card is required than how did you allot me policy without receivig pan card copy so the mistake is on your part also and your agent

12 i have paid only one installment and when i found i am not eligibli i stopped my payment.

13. i have contacted your customer care and your office of gorakhpur but without any result.

14. i want my one lakh back with interest of 12 % otherwise i have to go in consumer court and the media for harassing senier citizen and two war veteran i am giving 15 days to do the needful my phone no is [protected]

Hi,
I had an SBI account and debit card and I was happy with it .But when I joined Tata Consultancy Services, they wanted all employees to have an HDFC account as their service account probably because of a tie up with the bank.
Now on 9.1.2010 at 1 pm, my wallet containg my hdfc credit card([protected]) and hdfc bank debit card([protected]) was stolen from inside my bag and before I realised and reported on the same day, the thief had shopped for Rs 70000.Now few questions I have
1>Why does HDFC bank not have a pin authorisation for shopping on all its cards.
2>How can the merchants allow a guy to use a girl's card and get away with a false signature on charge slip without any identification.
As contacted with the bank I have submitted disputed transactions for both my cards but I don't have any visibility of what is going with my complaints.
For the required documents I have been running from police station to all the vendors to notary etc for several days now and after doing all that I am in no mood to pay for a thief's shopping with 3 month's salary of mine.
Please help me take this issue forward so that proper rules are in place and no one else is harassed like this.

I purchased an insurance policy from HDFC BANK of Rs.25000/- Premium. I did't get the policy papers for 1 month. I complained to bank , they replied i will get it soon as it has been dispatched. After 2 months I gave a request letter for surrender of policy and refund of the amount of premium. They gave me received for the application. But it has been more than 6 months I did't get my policy or any refund from bank. I am continuously contacting the bank persons but nobody is ready to reply.

Hi Team,

I had SIP in HDFC Top200 fund past two years and want to redemp the units. I had submitted redemp request on 29thdec and they had mistaken entered wrong Account number in folio. I had given the correction of account to them on 5th Jan. Still no information is available about my fund as of know. I had visited customer service center at hyderabad about 8 times and executive response is very unhealthly than standard government office. I hope to receive fund before next year.

Dear sir,

I herewith giving communication details had with concern costumer care department.Study the matter and do needful.

Thanking you,

M.R.DOSHI.

return of cheque(A/C no:[protected])
...
Sun, 9 August, 2009 7:53:52 PM
From: doshi mrunal <[protected]@yahoo.co.in>
...
Add to Contacts
To: [protected]@hdfcbank.com

New Microsoft Word Document.doc (33KB)
________________________________________
Dear Sir/Madam,

Pl. find herewith atteched bank statement for your kind persual & answer following points.

1. Rs.74,500/- deposited on 05/08/09. & on 07/08/09 your bank debit same ammount giving reason of bank strike. What is the meaning of debiting amount from my account after showing clear balance on 05/08/09?

2.on 08/08/09 you return the cheque of ammount Rs.25,000/- & charges me Rs.350/- for cheque return. I am not responsible for all this. so pl refund charges immediately or be clear from your side.

With regards,
M.R.DOSHI

________________________________________
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Fw: return of cheque(A/C no:[protected])/Reference Number-J09751047
...
Fri, 14 August, 2009 12:33:30 PM
From: doshi mrunal <[protected]@yahoo.co.in>
...
Add to Contacts
To: [protected]@hdfcbank.com

New Microsoft Word Document.doc (33KB)
________________________________________


--- On Sun, 9/8/09, doshi mrunal <[protected]@yahoo.co.in> wrote:

From: doshi mrunal <[protected]@yahoo.co.in>
Subject: return of cheque(A/C no:[protected]
To: [protected]@hdfcbank.com
Date: Sunday, 9 August, 2009, 7:53 PM
Dear Sir/Madam,

Pl. find herewith atteched bank statement for your kind persual & answer following points.

1. Rs.74,500/- deposited on 05/08/09. & on 07/08/09 your bank debit same ammount giving reason of bank strike. What is the meaning of debiting amount from my account after showing clear balance on 05/08/09?

2.on 08/08/09 you return the cheque of ammount Rs.25,000/- & charges me Rs.350/- for cheque return. I am not responsible for all this. so pl refund charges immediately or be clear from your side.

With regards,
M.R.DOSHI

Date: 13/08/09

This is with reference to telephonic talk had with bank's representative. I am not satisfied at all.

1.As you told, balance of Rs 74500/- credited on 05/08/09 is uncleared fund.I would like to say you that " attached account statement file is downloaded from netbanking. It is not a copy of HDFC bank's ledger book."
2.This is first time in my life i am able to see uncleared fund in my account statement.
3.later on, pl do all coresponce
________________________________________
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RE:'HBL=[protected]' return of cheque(A/C no:[protected]
...
Thu, 27 August, 2009 9:33:43 PM
From: doshi mrunal <[protected]@yahoo.co.in>
...
Add to Contacts
To: HDFC Bank Support <[protected]@hdfcbank.com>

New Microsoft Word Document.doc (52KB)
________________________________________


--- On Thu, 20/8/09, HDFC Bank Support <[protected]@hdfcbank.com> wrote:

From: HDFC Bank Support <[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' return of cheque(A/C no:[protected]
To: "doshi mrunal" <[protected]@yahoo.co.in>
Date: Thursday, 20 August, 2009, 4:21 PM
Dear Mr. Doshi,

Thank you for your patience and co-operation.

This is with reference to your e-mail dated August 09, 2009 regarding cheque return charges.

We have checked and confirm that your request has been taken care by the branch. We also note that Mr.Ashish Selarka has spoken to you with regard to the status of the cheque return charges levied to your account.

In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India), in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to http://www.hdfcbank.com/common/customer_center.htm for details of the Banking Ombudsman Scheme - 2006, for further information on how to escalate complaints to the Banking Ombudsman.


Warm Regards,
Jairaj
Customer Support
HDFC Bank Ltd.

Click the following URL to access details of our PhoneBanking numbers:
http://www.hdfcbank.com/personal/customer_center/customer_center.htm
___________________________________________________________________

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm
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Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.

Dear Sir,

Thank you for reply.

Pl refer atteched bank statement & available balance sheet. I would like to say read carefully notes below availible balance sheet.How it is possible that amount credited to account on 04/08/2009 is deducted on 07/08/2009 (i.e. after 4 full working days ) giving reason bank strike. Also refer transaction ATW-[protected] -SURAT-GUJ made on 07/08/2009. It also shows credit balance of Rs.84534.85. Having this much balance you return cheque amounting Rs 25000.00 & charge Rs 350.00 for that. It is illegal action. I request you to refend all charges deducted.

Thanking you,

M.R.DOSHI

start:[protected] end:[protected]
________________________________________
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Applied home loan to hdfc bank meerut branch opp.Cc university road in july 2009 through mr .Gaurav m.No.[protected] & mr. Deepak mittal loan head hdfc/meerut branch.
After sanction of loan on 23.07.2009 check not issued by branch
& after few days both employes not pick phone ,i send registered letter to bank 0n 23.08.2009 there is no responce by bank .
After personel meet on bank ,bank refused to give loan.

In nov.2009 i asked to refund my processing fee but employees of hdfc home loan bank wait some few days more.
Please take necessary action aginst bank employee
& arrange to refund my processing fee rs.6612/-

Paramjit singh s/o sh gurdas ram
H .No.385 dev puri meerut
Near kiddies world public school
Meerut city (Up)250002 m.N0.[protected] & [protected]

Dear Sir,

There has been a repeated illegal and disproportionate charges leved by hdfc bank, West Marredpally, Secunderabad. I had given a letter for closure one of my account no.[protected] more than a year back and opened another account with Rs.25000 minimum balance. It took the bank more than a year to close the abovementioned account despite repeated visits to the bank. In the meanwhile the bank charged around Rs.800 plus service tax and cess, for not maintaining quarterly balance, which, the manager said would reverted back. Eventually the manager resigned and my money was lost.

Further with the new account [protected], although I had Rs.25000 in fixed deposits, the bank charged me a penalty of Rs.1000 plus taxes etc. On questioning thay said that I should maintain Rs.50000 in FD in order not to face any penalty.

Recently, I had called the HDFC phone banking and requested a pin for my wife's debit card. They took the request and said they would charge Rs.25 or 50 for the same. It was agreed. The pin arrived and the statement arrived six charges of Rs.50 amounting to Rs.300. When questioned through the phone banking, I was told that we had called the phone banking 6 times and the charges were levied because my balance was low in the account. What has phone banking has got to do with balance in the account and such charges inappropriate and unauthorised. I would like the bank to prove if such rules exist in the bank. I dont remember calling the phone banking number six times for the same request but theer are chances that the call might have got disconnected.

I would call this DAY LIGHT ROBBERY by HDFC and would like all the charges reverted back.

Kuberan Thondaiman

Hello Team,

My name is Gaurav Sharma, working in Gurgaon. I have used my HDFC bank debit card for a transition on Bhagwati Departmental Store, Sector 17- Gaurgaon (Haryana), on 1st Nov 2009. That transition was failed due to communication failure. The amount of 1526 has been deducted from my account, but merchant said he didn't get that payment. Hdfc bank said we have already given that amount to merchant. Till today I haven’t get my money back its 2 and half month have been passed to my transition. Every time once in a week I launch a complaint to Hdfc bank. You can check a reference number 'HBL=[protected]'. I am attaching a screenshot of my account number. Kindly take a strict action against them.

Regards
Gaurav

Dear

I have been applied for an car loan, initially ROI (Rate of Intreset) Start by 10% pa reducing but after that some problem in approval / my verification, but after all verification completed & loan approved.

My self is co-applicant in this loan, loan is my father's name but my self is doing each & every thing for this, My self was not aware about loan EMI calculator & ROI (Reducing/Floating), so again & again I told HDFC Franchisee M/S Vasu Associates but his reply always you don't take any tension, we will take care but ultimately they cheat to me for ROI.

After approval of my loan they call to pick car then they demand cheques security as well as advance EMI, Intially they demand approx 5600/- EMI for 2.5 lacs for 60 months.& same time I said intially you commit for approx. 2100/- per lacs according that this amount should be approx. 5250/-., He told me we are unable to provide loan at 10% ROI we will provide minimum at 11.2% according that your's EMI will be 5510/- then my reply its ok but when I got chart for 60 EMI from bank then myself calculate as per chart & found ROI more than 12.0% then Lodge complaint in bank but bank not responding positively, Bank make an conference call between his franchisee & me ultimately no solution till date for rectification of my this problem.

As per 11.2% ROI EMI will be 5410/-pm, so i want change my EMI & take hard action against HDFC/Franchise for cheating with me.

I HAD OPENED SAVINGS MAX ACCOUNT AT HDFC BANK, DHANBAD DURING 1ST WEEK OF AUGUST'2009 WHERE ONE HAS TO MAINTAIN QAB Rs25,000/- AND PROVIDE FREE CREDIT CARD ( AS PROMISED BY HDFC BANK OFFICIALS). HOWEVER EVEN AFTER 4 MONTHS NO CREDIT CARD WAS ISSUED AND HDFC BANK OFFICIALS HAD ONLY VAGUE ANSWERS. HDFC BANK MAILED STATING THAT THEY "sincerely regret to inform that they are unable to offer credit
card services to me currently for the reason " Non sourcable area ( DHANBAD) " . THEN WHY AT THE TIME OF ACCOUNT OPENING AND EVEN TILL THE MONTH OF NOVEMBER HDFC BANK OFFICIALS LIED THAT CREDIT CARD WILL BE ISSUED? THIS IS A FIT CASE OF FRAUD & CHEATING TO CUSTOMER.

This is to inform you guys that, please dont take any loans from bajaj. one of the useless company i found in finance. i have took an finace for my vechile. given all the documents. the emi has to be deducted from my account. but since last 5 months i have been paying emi's in cash and i have made available all the documentation to start my ecs even after paying 5 emi's.

Bajaj only gives you finance rest all services you have to do yourselves. no one will care for your service.

I was using credit card of HDFC bank and has made the payment just one month late. The executive told me that you will not be charged late payment. After that every month I used to get the bill with late payment. That time too executive told me to ignore the same. Later on the amount raised to Rs. 7000. Before that the credit card department executive called me and insisted for settlement and I agreed for settlement by the amount told by them i.e Rs. 1000. On 7th January, the company deducted Rs. 7000 from my HDFC saving account when my salary got credited. I am a simple guy working in call center with the salary of 10k and now this bank has left me no-where else. This is my last hope. I would request you to please help me in this case and get my settlement done at the earliest. My contact nos are [protected] & [protected]

Sir,
Do you have plans to equalize Rate of Interest for OLD and NEW customers. OLD customers are paying very high Rate of Interest.

"Agreed. You are doing business. Please follow some good practices in business. Try to equalize ROI for OLD and NEW customers".

Thanks,
Phani

Res. Sir,

I apply for NOC of HDFC Bank for install CNG gas kit approval than after i endorse my car insurance which implement on ref. of RC Book. I apply no Dt. 30th Nov. but till date i can't receive it. and i am stay at Baroda Gujarat. and My car passig from Amreli ( Gujarat ). I spent Rs. 4000. for this matter for RTO apprval but RTO should not give permission without entry of HPA bank's NOC.
There are no response till date.

i have got settlement amount for a period but i could ,nt paid in this time but i have given regular payment for that when i called up for final installment they're saying yr settlement break and you have to pay 20000rs. my settle amount was 9500rs and paid 8500rs already,

To,

Mr.Manoj Prem,
Grieveance Cell,
HDFC Bank,
INDIA.

Dear Mr.Manoj Prem,


Greetings for the day!

I am holding a HDFC bank women gold card, card No is [protected] which is in blocked stage right now.Currently i have an outstanding of 59,000/- rupees against the same card which was 65000/- last month and without informing or calling me 9300/- has been deducted from my account.

As my salary account was with your bank only, you can yourself verify that my organization not paying me salaries on time (More than 5 months) coz of which i have to undergo heavy financial losses.Hence, i was not in a position of repaying the outsatnding against this card.

As i have got a new job few months back i want to claer off my dues whatsoever on priority basis.

I have been calling your customer care number and credit card cell no[protected] but could not get the satisfactory response from there side as i want to clear my dues as on date in one go as i cant afford to pay such a heavy interest month on month.

Though i got a call from your executive(rohini branch delhi) regarding the same but the gentlemen called me was insisting me to opt for a settlement for 37000/- which i dont want to opt for.I rather requested him that i want to clear my outsatnding 1.e 59,000 provided your bank issues me a NOC and promise to delist my name from CIBIL which he didn't confirm.Infact he was pretty rude and wnated me to follow his instructions or otherwise he mentioned that he will continue to deduct the payment from my account.

Please suggest me what to do in such circumstances????

Me at first place approaching the bank to payoff my dues instead of opting for settlement, is that my fault???

Would really appreciate your response asap.

Thanks ans Regards,
Bhawana Sharma
+91-[protected]
[protected]@yahoo.in

To,
The Manager
HDFC Bank Ltd.
Karol Bagh New Delhi-5


Sir,
I have to state that i am A/c holder of your bank. I have deposite cash worth Rs 4000/- (four thousand) on 24/Nov/09 in your branch around 3:00 p.m. Somehow I am unable to trace even counterfoil. Now I want to know that the said Amount whether it has been credited in my A/c. My card no. ([protected]) kindly look into the matter and to the needful. My phone request no. is ([protected]) Date:-07/012010 around 11:30 a.m.
Thanking you
your faithfully
Manoj Sethi
F-17/86, Sec:-15
Rohini Delhi:-85
Mobile no:-[protected]
Date:-07/01/2010

PUTTING MY SAVINGS ACCOUNT OF HOLD WITHOUT ISSUANCE OF SETTLEMENT LETTER

I hold a credit card from HDFC bank bearing no. [protected]. On 18 Dec 2009 I was given a settlement option to repay my outstanding in 8 equal monthly instalments of Rs. 6477.00. Against this agreement I issued the first instalment cheque from my HDFC account bearing 046415 dated 21/12/09, which got cleared from my account on the same day itself. On 18 Dec 09, I was informed that the settlement letter would reach me in two days. Till date I have not received any letter or intimation from HDFC bank regarding the same.

I received a call from HDFC credit cards to issue a post dated cheque for 21 Jan 2010 installment. I reminded them that I have not received the settlement letter till date and requested them to arrange for the same. The credit card has put my savings account on hold for this reason.

I have issued cheques and ECS for other reasons from this account. If the cheques or ECS is not honored due to the hold, why must I pay the penalty.

I am associate with HDFC bank for many years without any issues, but in the last few months I have gone through a very unpleasant experience. I wish to clear all my credit card dues and close the savings account with HDFC bank. Please guide me on the same.

I do not feel safe and secure to bank with HDFC, as they leak my personal and sensitive information to the credit card division. The credit card division has not issued a settlement letter since 18 Dec 09. They order the bank to put my account on hold for no valid reason and the bank obliges.

I have been put to lots of discomfort and mental harassment.

The marketing person from HDFC credit card very clearly informed me that the bank and credit card division are two separate entities and do not have any hold what so ever. The marketing person as clearly lied and commited fraud.

Please address this issue on priority and help me to resolve this at the earliest and oblige.