Sir I had purchased a washing machine from Home shop18 on[protected] of amount Rs.11,999 through my HDFC credit card no.[protected] through online. But I received a message from HS18 that, the transaction has been cancelled & the amount was refunded on[protected] to my credit card account with the R.R.No.[protected]. But I enquired from HDFC customer care executive, he said that no amount was credited in my account, moreover two transactions has been done, one on[protected] & the other one on[protected]. But HS18 is said that only one transaction has been done to them only on[protected]. I do not understand where the mistake has been done. Two orders are canceled & washing machine not received.
After my frequent requesting for rectification of this mistake, the amount of Rs.11,999 was refunded to my account on[protected], this amount was regarding to the transaction that has been done on[protected]. Later I had requested several times by phone calls & fax for the refunding of the 2nd amount of Rs.11,999 regarding the transaction that has done on[protected]. One of your executive has told me that this amount was also refunded to me on[protected], with this I thought that my problem was solved. Then in the next month statement i.e., in august statement you had once again included Rs.11,999. When I called up to hdfc credit card executive, he said that you had given me only TEMPORARY CREDIT, What is this temporary or permanent.
I’m paying my minimum dues only with a thought that I should not get any black mark. Whenever I call to your executives, they are saying to wait for 4 to 7days. This was going on from APRIL-09, but till today my problem was not solved.
Now I had really fed up with your valuable, needful & great services of NO USE. This is my humble request you to give a best solution for this irrespective behavior of bank people.
Thanking you sir / madam.
Yours truly,
K.S.S.S.KUMAR,
NELLORE, A.P.
Aug 14, 2020
Complaint marked as Resolved
Please take action
This is my mail corspandance your HDFC home loan
With regards
M S S Rao
[protected]
Dear Madam
My file no[protected]. I requested lost three months. please return my Amount Rs 5540/-
with regards
M Sambasiva Rao
[protected]
[protected][protected][protected][protected]
From: Rao Mss <[protected]@yahoo.com>
To: Seshubala Babblepati <[protected]@hdfc.com>
Sent: Wed, August 25, 2010 11:09:41 AM
Subject: Re: Refund of fee
Dear Madam
Till date I am not received chq till date. please give me courier details, which courier you send chq and what is the docket no
with regards
M Sambasiva Rao
[protected]
[protected][protected][protected][protected]
From: Seshubala Babblepati <[protected]@hdfc.com>
To: Rao Mss <[protected]@yahoo.com>
Sent: Thu, August 5, 2010 11:11:45 AM
Subject: Re: Refund of fee
Dear Mr.Sambasiva Rao
As Informed to you earlier, Your refund chq was posted to your residential
address on 09.7.10. We have not received any refund chq undelivered till
date. Forwarding details for your reference -
Chq amount : Rs. 5540/-, dt: 7.7.10, Chq no: 335343, hdfc bank.
For any clarification, feel free to contact us.
Best Regards
Seshu Bala P
Ph.no:[protected]
From: Rao Mss <[protected]@yahoo.com>
To: [protected]@hdfc.com
Date: 08/05/2010 10:59 AM
Subject: Re: Refund of fee
Madam
Please return my amount RS 5540/- given my office address
M SAMBASIVA RAO
[protected]
From: Rao Mss <[protected]@yahoo.com>
To: [protected]@hdfc.com
Sent: Wed, July 21, 2010 12:01:28 PM
Subject: Re: Refund of fee
From: Rao Mss <[protected]@yahoo.com>
To: [protected]@hdfc.com
Sent: Wed, July 21, 2010 11:58:14 AM
Subject: Refund of fee
Dear Madam
I M Sambasiva Rao, apply for home lone from your bank. But some tech
problem My lone was rejected by tech staff.
My file no[protected]. I requested lost one month. please return my Amount
Rs 5540/-
My Present address was changed so please send cheque my office address
given below
M Sambasiva Rao
Tele : +[protected], Mobile : [protected]
Tele fax : +[protected]
Aster Teleservices Pvt, Ltd.,
#2nd Floor, Laxmi Towers, Opp. Poulomi Hospital
Dr. AS Rao Nagar, Secunderabad (AP) -500 062
with regards
M S S Rao
[protected]