HDFC Bank Complaints & Reviews

I have a HDFC Bank Savings Account, and never had a Credit Card in my life. Suddenly I found my account balance has been reduced to zero. I visited the Bank and they said only the Telephonic customer support can be contacted. On contacting the customer support they said that the money has been kept hold by the Credit Card department. After 2 days, a person from the Credit Card department called me and said I had a Credit Card issued under my name and they will deduct all the money from my account. I said that I never had a credit card under my name, but they were not listening. I don't know what action to be taken now. I have made a complaint email to HDFC Bank also, for which I have got no response.

Not only they have taken my money, they have threatened that they will take money further. This is giving me sleepless nights and I am suffering from mental agony. Please guide me on what should be done now to stop this.

Sir,

My name is Prem Chandra took a personal loan from
HDFC bank rupees 75,000 in july 2007, till date I paid 32EMIs,
when i took the loan my salarid account was in citibank some EMI had debit from Citi account and after that my new accont has opend in HDFC Bank Limited in Gugraon,when my account has opened in HDFC,I have inform to my Citi bank that my all ECS debit should be stoped and infrom to respacted banks.so citi bank had inform to all.
my all ECS debit has been stopped from my citibank account near about in month of april or may 2008,but HDFC bank unnessessory hit my Citi Account to debit loan EMI ruppes 2731 only,but we have infrom you to hdfc bank also regarding my ECS Stoping.but Till date no action taken from HDFC and continue Hit the ECS to My citibank account.
over that I am regular pay from cheque for this EMI.

I had been very bitter experience against
HDFC consumer finance.

Customer name - Prem Chandra
Account No.[protected]
Loan amount - 75,000
Mobile no - [protected]
Tenure Req. Months - 36
E.M.I . Amount -Rs.2731

I had all supporting documents for the above complaints,
I am expecting the concerend bank to solve the problem immediately.

Please removed from the defaulters list

Regards,
Prem Chandra

Sir/Madam,

I have been upgraded by HDFC Bank to Platinum Plus Card No. [protected] in November 2009 and since then I have been trying to get the same activated. I have sent them written requests through fax on 1/02/2010 and till date the same is noty activated. Due to this I have been ridiculed while trying to use the card and finding the same declined on 5 occassions during this time which has seriously damaged my credibility.

Kindly help.

Hi, Iam Abhishek singh ...right now working with HCL Technologies Noida.Iam really pissed off with bad service of HDFC Bank.On 12th of Feb'2010 i tried to withdraw 2000 rs from ATM of Standard Chartered bank in my office. But it didn't release even a single peny saying "Due to slower performance not able to process transaction" and debited my 2000 rs..giving this message. I immediately lodged complain twice to which HDFC debited 25rs per complain. However, they are still not able to find the reason for that wrong debit and get my money back to my account.I think i should quit from HDFC because my company also has option of Stan C bank but before that i would complain to Police and lodge FIR against HDFC.

Dear Sir,

I am writing in to bring some ECS related issue in your notice what I am dealing with HDFC Bank for last 10 days. You might wonder what might happen in only 10 days making me lodging this complain. The fact is I had asked 'Bajaj Finance' to get the premium for some loan amount (i had taken for two wheeler purchase) through ECS facility on my HDFC Account. BAFL (Bajaj Auto Finance Limited) placed the ECS on 8 Feb and it was stopped by Bank. Reason stated to BAFL is 'Payment stopped by Drawer' whereas I never asked Bank to stop that. Now BAFL is asking me to pay Rs. 350 as penalty whereas I am not guilty.

From then after I am trying to get the reason from different bank sources like Phone Banking, different branches (one close to my residence 'Airoli Branch, Navi Mumbai' and the other close to my office 'Vikhroli West Branch, Mumbai') etc to understand who has done mistake for this. While calling phonebanking I had been misguided earlier saying that payment stopeed by BAFL itself and then when I informed the reason shown to drawing party they started talking in a different tone - could be some system problem, talk to base branch.

For your information I am staying in Mumbai for last 4 and half years and base branch is in Kolkata. There are already other loans what I took in past from HDFC Bank itself and the premium amount is getting deducted every month through ECS only, and never got disturbed, obviously because it's their own product.

Coming back to main discussion track, phone banking people also informed that they raised some complain on the basis of my enquiry on high priority which takes 7 days to get resolved excluding weekends - another ridiculous process. Everyday I call them, a different person receives to whom I need to explain the problem details and he or she comes with the same solution - it takes 7 days time (although 5 days already gone). Also when I am talking to bank officials of different branches as I already mention - Airoli branch manager ask me to get some memo from BAFL for details of bounce and other investigations what he says I am responsible to carry out. Vikhroli branch officials saying it is lying with base branch, talk to them. I also written one letter as per their instruction and they still saying it is not replied with relevant information.

Now the fact is not about 350 rupees rather the harassment the Bank is doing with me for just giving a small piece of information. I simply asked them there is one transaction (ECS stop payment) in my account statement, show me the reason. What on earth can take that amount of time to get that info whereas they refer their bank is one of the very finest highly integrated modern times bank?

I am informing these detail not only for getting my problem solved, but I know this will happen to other people as well. Please do help stopping these kind of harassments bank doing to customers.

Thanks in advance,
Sujay Dey
Contact.[protected]

Dear Sir,

My Account No: [protected].
My CUSTOMER ID: 22474442.

I am working with RRDONNELEY for the past 4 years. I am a existing customer of HDFC bank. Actually i have tried to get personal loan in our HDFC bank. Unfortunately they have rejected my Personal Loan. Even i have pre approved loan of 1.74 Lakh. (I can see it in my account) Please let me know why they got rejected.

FYI: I have taken a home loan from your bank since 2007. I am paying my EMI's regularly without any fault. Now i am in need of Personal Loan. Please do the needful.

--
Thanks & Regards
K.Saravanan MCA
Senior Graphic Designer
[protected]

Dear Sir,

The issue is as under:

1. I have deposited with HDFC Mutual fund - Rs.10000 on 15th Feb 2002 vide cheque No.0760737 dated 15/2/2 drawn on HDFC Bank . Cheque is debited to my bank Account.
2. HDFC Mutual Fund has acknowledged the receipt as has shown in their Accounts Statement.

3. HDFC Mutual Fund have regularly paid me dividend.

4. Suddenly on 15th Jan 2010 ( after 8 years), they are showing reversal of this entry saying cheque is dishonoured. This can be seen in the Accounts Statement from HDFC Mutual Fund.

5. The entry is illegal, unethical and a breach of trust by HDFC Mutual Fund with their investor. Seems to be a fraudulent entry to deny my deposit. HDFC Mutual fund has not returned my cheque, obviously there is no dishnour of cheque as such.

6. To put salt on my wound, now I am getting telephonic calls for refund of dividend paid to me.

Request for immediate restoration of original entry in HDFC Mutual Fund Records and refund of my deposit as I lost my trust on HDFC Mutual Fund with their action. My e-mail complaints to hdfc mutual fund went unresponded

Thanks a lot for taking up my grievances with them.

Vijay Rustogi
[protected]

I Tried to book e-ticket by IRCTC. When I click to pay then the URL becomes page not found. When I Check the status in my Bank A/C, the transaction has been made. But I could not get e-ticket. And then I agian open my irctc a/c in which I found the status Transaction Failed. The Detail are given below :
Ticket History
PNR No. 0 Transaction Id : [protected] Train No. 2138 Train Name: Punjab Mail.
From Stn : Jhansi To Stn: Kalyan
Date of Journey : 25 APRIL 2010 Class : SL
Date of Booking : 17 FEB 2010
Now, you therefore requested that kindly back money to my bank a/c as soon as possible.

yours

Dilip Mishra
[protected]

I have hdfc credit card [protected] , which i was using long back & had made payment.

But in Sept 09 i got call from your side stating that just pay the min amount of Rs.1400/- & give a written application for settling the card with current outstanding. Receipt no 18698017 dtd 10/09/09 collected by authorised collection agency HEM. the payment & letter i had handed over to Mr Vivek Bansode and told we will close the card, same this happened in Oct 09 , bank employee called up & said same that again you pay the min amount due & we will close the card.
I got no call from your side in november directly i am getting call in month end of Dec 09 by Prakash Telecaller sitting at Cybernex Swargate branch, that you have to pay again min due, i told him i have already applied for settlement what has happened with the same, he said you first pay this amount then we will release the account & then only we can do settlement.
Every time i am attending there call & asking for lesser amount of settlement I personally had gone to your branch at cybernex Swargate. I met Arpana choudhary , even after telling her that i am behind this closure of card since 6 months ,that time the outstanding was 18000/-. & also shown her the written application given to bank employee with the receipt no, then also she is not agreeing
I gave the application with an acknowledgement copy, I was waiting for the offer since then, but getting no reverts, only in month end i use to get calls from collection wherein they told you pay a minimum amount & then they will close, i was in impression that the card will be closed, but since sept every month i am getting calls, when i am asking about my application your employees are not even concern about the application given.

Is it my fault that i personally handed over the application to your employee as i have intension of paying the amount due. But since 6 months i am getting no response
Instead of giving the request to your representative in advance then also they are not even bother about the closure.

And suddenly your people call up in month end & tell an amount for closure which is not even possible, when i was ready to close the card before 6 months, your people didnt even have a courtesy to honor the application. Due to your people's miscommunication , I have to bear the interest for 6 months. You tell me in any banking sector if customer is directly approaching your representative by mode of phone, walking in branch or dropping a request, the request is not processed.

does it takes six months to honour the request - written application, wherein your person has duly signed the application as accepted. I have the copy of it.

I have the copy of the letter issued on 10 th sept 09 along with receipt.
Again i gave application on 30/12/09 receipt no 20214412 Rs. 1600/- to Roshan . Person name prakash said he will settlement offer on 1st Jan 10, i received no calls, on 23rd Jan 10 i m getting a call from a lady she said i have to pay Rs 28000 against settlement.

I was shocked coz even after paying every time, still the due is Rs.28000/-

Ms Khan was following up with me in feb 10 regarding my card settlement. She has communicated me the settlement offer of Rs 26500/- in 5 installments.

But i am unable to pay as I am totally drenched in debts due to my other obligations , wherein i dont want to give you false commitment of payments, I am arranging some amount but it is not upto your settlement amount.

Ms Khan had given me the option of giving PDC but to tell you frankly i dont have sufficient balance in my account wherein i can honour your PDC.
I dont want to default by giving false commitment to you & Ms Khan. I have no problem in giving you cheques, but what is the use if there is no balance in that account.

I also explained this condition to Ms Khan. I am ready to pay Rs 26500/- with installment of Rs. 1000/- per month.

They are not accepting my request so i asked them to do a legal case against me as i am unable to pay any more amount they are not even ready for that

i am anurag mishra. iam employee of hdfc bank ltd in sec-26 branch noida,uttar pradesh.my employ code is CA23740.I am working there as a CSE(contract sales exexutive).My sales manager is Mr Krishna solanki and my team manager is Mr pankaj.i am join this bank on 19 th dec 2009.But after joining i suffer various problem from my manager and my team manager.They donot ready open my salary account.They show me various unconditional and meningless reason.But some my collegue whose join with me have open there salary account.But i am working there sincerely and give 2 saving account,But in return they donot give me any support to opening of my salary account.And last when i force them to open my account they force me to regined.When i donot regined then they sent mail of expond(absence) in my duty to the head office without any prior notice on 30 th jan.But they can told me about thsi on 5 th feb.At last i can give regined.But i am not get my salary yet now.I sent this mail to complaint against my Sales Manager Mr krishna solanki..I think you can take action against these.
thanks
anurag mishrs

Dear Sir/Ma'am,

This is just to inform you that I had applied for a "Two Wheeler loan form CBOP(Centurian Bank Of Punjab). The same was sanctioned on my name"SHANTANU CHAKRABORTY" on 21 Feb 2007 subject to 30% cash down.

In the mean time CBOP was accquired by HDFC Group. My payment module was ECS through my saving account of Allahabad Bank, south sinthee branch Kolkata bearing the No. SB [protected].

For the same all the 36 EMI has been made without any bounce till 11/1/2010. I failed to recieve my LAN No. as well as welcome letter despite of several visit to the branch.

Therefor you are requested to advice so that I can apply for my NOC.

In case of any furnishing any detail or document pls do contact me at the given below :

Santanu Chakraborty
S/o Samarendra Nath Chakraborty
3/3 Raja Bagan Lane, Kolkata-700030
Near : Dum Dum Station.

Vechile No. WB-01 Z 8888

Mob : [protected]
email : [protected]@rediffmail.com

Thanks & Regards,

Santanu Chakraborty
Kolkata

Below is the email detail which i have sent to HDFC bank on 29 Dec with attachment.Same hard copy of this letter was given to Hdfc bank on 29 dec at Nariman Point in Mumbai

To,
HDFC –Credit Cards
Mumbai.

Dear Sir,

I Mr. Anil Mhatre holding credit card No-[protected], would like to inform you that there were 2 transactions amounting a total of Rs.[protected] towards Kingfisher and 4000 for Book my show tickets) on my credit card yesterday which was not actioned by me.

I would also like to inform you that I am also liable to receive SMS for any transactions done on my card. But I had not received any message for the transaction done for Rs. 11529 at 4: 45 pm, I had only received an SMS for the transaction of Rs. 4000 which was done at 21:20. It was only after the receipt of this message that I called your call center and was also informed about the earlier transaction of Rs. 11529. At the same time I have immediately locked the usage of my card.

Kindly look into the matter, as the transactions are not pertaining to me and the payment for the same will not be done by me.

If I do not find these transactions being settled by your side I would like to surrender my credit card as I don’t think it is safe for me to use a credit card of such a bank were there is no security in the usage of same.

Expecting a quick response and action from you.

Regards,

Anil Mhatre
(Mobile: [protected])




AFTER THIS I GOT EMAIL FROM BANK



________________________________________
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Wednesday, January 06, 2010 8:36 PM
To: Mhatre, Anil
Subject: RE:'HBL=[protected]' CREDIT CARD DISPUTE


Dear Mr. Mhatre,

Thank you for writing to us.

This is with reference to your mail regarding the charge of Rs.11529.00 on 28.12.09 at M/s Kingfihser Airlines.

We wish to confirm that we are in receipt of the CDF, basis which we have initiated our liaison with the concerned Member Bank regarding the above transaction. To avoid any further inconvenience to you, we have provided temporary credit to your card account towards the above charge. The relevant credit for the said transaction will be reflecting in your January 2010 statement.

With reference to your query regarding the charge of Rs.4000.00 on 28.10.09 at M/s Book My show, we wish to confirm that we are investigating on the same and we will revert once the investigation is completed. In the meantime we request you to effect payment to avoid further levy of charges.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times,

Regards,

Kiran B
Manager - Correspondence
Customer Services
[protected][protected][protected][protected][protected][protected]
THIS WAS MY REVERT TO BANK



From: Mhatre, Anil
Sent: Friday, January 08, 2010 5:06 PM
To: 'HDFC Bank Credit Cards Support'
Subject: RE: 'HBL=[protected]' CREDIT CARD DISPUTE
Importance: High

Dear Kiran,

Thank you for revert.

Just to inform you that I am a HDFC credit card member for the last 3-4 years and I have never defaulted on the payment. In spite me informing you that I have not done the below 2 transactions, you are asking me for the payment. I don’t understand this. I guess you have your investigating teams in place. Please ask them to investigate this matter as I have complained on the same date i.e.28 dec. and I was in my office on that day. I can forward you my attendance details if you need so.

I will surrender my card if you again insist on payment. You can levy as many as charges as you want. I will not make any payment.
If you could have investigated this matter from 28 Dec. itself you could have found out by now as the guilty was supposed to use the services on Book My Show for 31 December which I checked with the vendor and informed Priya in your investigating team.

Again the flight ticket was booked for 29 Dec. In spite of me informing you why you did not take any action on 28 dec.? The person traveled on 29 Dec. which I checked with Kingfisher and informed Priya. I received a call from HDFC bank only after 3 days???This is not accepted. Don’t you guys understand the meaning of Fraud?
Why it took you all 3 long days to contact me???? We could have resolved the matter on 28 itself and could have got hold of the culprit.

Just for your info, when we lodge complaint for fraud with other banks, action is taken on that day itself. You can check with the other banks offering credit cards.
Why you took 3 days to call me???? And now asking for payment????

I WILL NOT PAY A SINGLE PENNY FOR IT !!!!!


Thanks & Regards,
Anil Mhatre
Sr. Executive – Operations
Travel Corporation (India) Ltd|1st Floor | Chander Mukhi | Nariman Point | Mumbai - 400 021.
Cell: [protected]



AFTER THIS I GOT REPLY FROM BANK


From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Monday, January 11, 2010 8:20 PM
To: Mhatre, Anil
Subject: RE:'HBL=[protected]' CREDIT CARD DISPUTE

Dear Mr.Mhatre,
Thank you for writing to us.

This is with reference to your mail regarding the charge of Rs.4000.00 on 28.12.09 at m/s Book My show.

We understand that you are not in agreement with the above said transaction. We wish to confirm that the credit has been processed the merchant towards the above said charge (Rs.4000.00) on 05.01.09 and the relevant credit will be reflecting in your January 2010 statement.

Further, we would like to reiterate that we have provided temporary credit towards the charge of Rs.11529.00 on 28.12.09 at M/s Kingfisher Airlines and the relevant credit for the same will reflect in your January 2010 statement.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times,

Regards,

Kiran B
Manager - Correspondence
Customer Services
[protected][protected][protected][protected][protected][protected]
AFTER THIS I REPLIED TO BANK


From: Mhatre, Anil
Sent: Wednesday, January 13, 2010 3:24 PM
To: 'HDFC Bank Credit Cards Support'
Subject: RE: 'HBL=[protected]' CREDIT CARD DISPUTE

Dear Kiran,

Thank you for revert,

I do not require any temporary credit kindly please clarify from your end, if you could go thru my email I have clearly informed that both the transactions are not pertaining to me, then how you can debit or give me a temporarily credit, I am not liable for both the transactions. To keep you informing because of this problem I am not able to use my credit card.

If you do not solve this matter by this week end I will have to forcefully surrender my card. Please don’t exchange any further mails just solve this matter by this week end and let me know.


Thanks & Regards,
Anil Mhatre
Sr. Executive – Operations
Travel Corporation (India) Ltd|1st Floor | Chander Mukhi | Nariman Point | Mumbai - 400 021.
Cell: [protected]

Direct: +[protected]| Fax: +[protected]/ 22883664
Email: anil.[protected]@in.thomascook.com

BANK REPLIED AFTER THIS

Dear Mr. Mhatre,

This is with reference to your e-mail regarding the charge of Rs. 11529.00 incurred at M/s.Kingfisher Airlines on 28/12/09.

We once again wish to reconfirm that basis your request we have provided temporary credit towards the above transaction.

However, in the event that you do not hear from us / re-debit of said amounts within the next 90 business days, you may construe the same as resolved in your favour and the above credit(s) as final / permanent credit.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times,

Regards,

Archanaa
Customer Service Officer.

THIS WAS END OF EMAILS


ON 14TH FEB I GOT SMS from HDFC bank,Dear Customer,Proof o[censored]sage on disputed credit card charge sent.If not in acceptance please send fresh Letter -hdfcbank.


Dear sir,

Could you please help me on this,as i m a salaried person the amount is huge for me.

Please look into this matter.Need a help from you

Basically I'm an HDFC BankCredit Card customer from last 4-5 years,
I'm payingmy payment regurlary. But from few months I'm runing out of fund due to some business crises
So that I'm unable to pay the payment to them. Today I received call from bank person he said
pay ur due as soon as possible but I said I've no funds available and none of my client can give me payment at this time then the bank person abused me badly and say some bad words.
I requested him Plz try to understand my situation Either u give me some 2 3 months time
So than I can arrange the funds.
But he never listened me.
So now pls help me what should I do now?
waiting for ur response

I am not recived my cheque book , but bank DISPATCH in 08 feb. 2010 .My POD No is - [protected] .and my ref. no is- HBN[protected]. I am talk Mr Javir ([protected]) but his responce is not good.please deal it with the most urgent.

Mahesh kumar
[protected]
gali bhagwan das wali,
opposite esi dispensary sirsa
haryana

To
HDFC Bank
New Delhi


Note : I wish to bring to your notice a serious issue with ATM.

I am an HDFC account holder (Smita Kumari) and my A/c No. is [protected] with( CC-31, COMMERCIAL COMPLEX, NARAINA IND AREA, PHASE I ... New Delhi ) branch. I used my HDFC debit card to withdraw Rs. 7000/- from CITI Bank ATM, ( F-12, Kalkaji, New Delhi -19 ) on 9th Feb, 2010. A bad exprience i have gathered. The ATM machine did not dispence any cash and thus i have not received any cash from CITI Bank ATM. But my account is showing that Rs.7000/- has been debited from my Account.
I have complained to my HDFC branch with proper documentation i, e transaction slip etc. but branch has not still initiated about the matter in my favour.Citi Banlk is not responding about this matter.
I need money immediately as it my salary money and i am out of cash right now.
So, i requested you to please take this letter seriously and do my need. I will be very thankfull to you for this.


Thank you
Your's Faithfully
SMITA KUMARI
New Delhi - 110 017
Ph. # [protected], [protected]

Hi

I received a mail from HDFC Bank on 11/02/2010 stating that EMI Offer at No Extra Cost on Sony products available at selected showrooms (http://www.hdfcbank.com/personal/customer_center/offers_deals/Sony_outlets.htm)...⇄ They have mentioned some Terms and Conditions(http://www.hdfcbank.com/personal/customer_center/offers_deals/sony_tn...⇄ So i bought one sony product from one of the outlet mentioned by them. Subsequently i called the customer care of HDFC Bank and asked them convert my transaction into EMI but they denied me the offer instead they told there will be processing charges and Financial charges applicable if i convert the transaction to EMI From HDFC bank and they told me that i should have gone for EMI Option from the merchant side itself. But they haven't mentioned this in their mail or any of their links provided by them.

I am new to EMI Options and I don't know whether i have done the mistake
Please help me in this.

Regards
Arun

i can'nt find my pf

To ,
HDFC LTD,

Name : Anilkumar Ravi Thayyil
Loan a/c No :[protected]
Loan amount :14,61,000/-
Current Rate OI: 9.25(Floating)

HDFC branch : Virar (Maharashtra)
Branch manager : Samir sharma

I have taken home loan from HDFC, Floating rate category. When RBI started to increase the rate of interest, the bank increased their PLR rate. But when the rate was reduced Bank did not reduce the interest rate to extend of 8.25% to 8.75% , the rate which they are offering to their new customers.

In the month of april 2009 I approached the bank to reduce my rate of interest to 8.25 or 8.75,the rate at which they are offering to their new customers. The bank only reduced my interest rate by 0.75 basis point for which I had to pay a processing charge of 0.50% of my principle amount of loan taken.

In the month of August 2009, I again approached the bank to reduce the rate of interest , they gave me a offer to reduce 0.75 basis point by paying a processing charge of 0.5% of my principle amount of loan and in addition to that if I pay 1.50% more as processing charge the rate would further reduce by 0.50% basis point. I paid 0.50% of my principle amount of loan and reduced the rate of interest by 0.75 basis point.

After paying around 15000/- RS as process charges I am still paying 9.25 % interest on my loan where as the new customers the bank is offering 8.25 to 8.75% interest rate.

Please convert my existing Home loan to the New loan rate and should be done without any conversion charges.

I am also taking the matter to the Indian consumer forum with the following complaints.

1) Why is bank charging more, when the rate is less (cheating or not) in floating rate method .
2) Why are bank charging the processing fees to decrease the rate of interest and still they are not making the rate equal to new customers (which is still 1% lesser )
3) Why is the bank not transparent with their existing customers.(Banks has never approached any existing customers to tell them about the scheme of reducing the interest rate by paying conversion charges, nor in their web site they have mention about it.)

Kindly revert me back, waiting for a positive reply.
Regards
AnilKumar Ravi Thayyil
Cc :HDFC

I have an corporate savings account number : [protected] with HDFC Bank and on 6th Feb 2010 I got to know that they have blocked all money (Rs.81000) and that too WITHOUT ANY INTIMATION while they ofcourse have my phone number, email and postal address was updated with the bank. The incident happened when I went to pay my restaurant bill through Debit card, it suddenly started declining the card. It was very embarrasing and its a clear case of HARRASSMENT when your personal acct is hacked by your own BANK. It was a saturday and nobody was in the CALL CENTRE to help when I called up later. The leading bank cannot afford a 24X7 service... . SAD.

My first complaint to the bank was on February 07th,2010 and the complaint # is [protected] and till date it is PENDING. When I called up bank collections, they said it because of the some credit card pending issue they have put my accounts funds on HOLD. After I asked them to share the card information as per me there is no CC due on me. They said they will send me the information but til date NO INFORMATION HAS COME and my acct is still blocked. I am the sole bread winner for my family and have to pay monthly dues and other regular payments and in a struggling stage now. THE WORST CAME TODAY WHEN THE REGIONAL HEAD DEBTS - SUMIT DUGGAL PROMISED THAT MY ECS HOME LOAN PAYMENT OF 25000 WILL BE ALLOWED ON 10th Feb 2010, FROM MY HDFC BANK BUT THAT ALSO BOUNCED I got to know few minutes back. I really need help to take this case to highest level and get me all the compensation to HARRASS a customer of "BLOCKING THE ACCOUNT FUNDS WITHOUT ANY PRIOR INTIMATION".

Vow to the leading HDFC BANK AND THE WAY THEY HOLD THEY HANDLE THEIR CUSTOMERS AND I am sure the reader would agree this is no less than holding a customer by his COLLARS. I WILL MAKE SURE THAT THIS GOES TO PRESS THIS WEEK also and will try and save other customers as well. They can do this with a corporate customer then they can do it with anybody.

HELP ME CONSUMER COURT !!!! My number is[protected]Delhi).

In anticipation...
Amit

To,
The Manager,
HDFC Bank Ltd,
Sub: Not satisfied with your management.
Respected sir,
I am Mohd. Salim Shaikh, my GOLD Business credit card no is [protected] and credit limit of Rs.50000/- and also an account holder in your HDFC Bank.
On 3rd of Feb. 2010 I talked with one of your executive on [protected] and apply for a loan on my credit card.
On 4/2/2010 one of your executive Mr.Tejas ([protected]) came to my office and collected the documents.
On 5/2/2010 I received a verification call at 16:45 from your Mumbai branch.
On 6/2/2010 I received a message at 11:48:12 that “Congratulations! Your completed business loan app. is now accepted. Pls quote ref. no. 16127897 for any status update. HDFC Bank.
On 9/2/2010 one of your executive came to my office but I am out of station for some business matter at that time. But your executive go to my neighbors office and use his phone, ask my mobile number and tell him that he has not got my number. He neither shows his ID nor gives his name or number. He gives him some wrong information and talked with him for half an hour. Is it possible that your executive came without an I.D. proof and customer’s contact number?
On 11/2/2010 I give a call to Mr. Tejas on [protected] at 14:15 but he doesn’t answer my call. After some time on 14:19 he called me from [protected] and tells me that,”my madam Miss. Sharda goes on lunch and whenever she came I will call you.
On 14:35 I once again gave a call to Mr.Tejas on [protected] but he tell me that “madam is not here till this moment. I give you her number you talk directly” and give me her number 66307954.
On 14:57 I give a call on [protected] but picked up by one executive Miss.Deval and she tell me that Sharda madam is on Sick leave for 4days. You tell me your problem and I will give you a call in five minutes.
She doesn’t call me so I give her a call at 15:25 on [protected]. She tell me that she can’t find my file it doesn’t logged in. she also tells me that she can’t find my documents and blame me that I haven’t given it to your executive. When I gave her a Ref. number from your bank’s message she denied that and tells me she also can’t find it
At 15:49 I call on [protected], when someone picked up a phone and I inform him/her that I am Mohd. Salim Shaikh calling he/she disconnected it.
At 16:07 I called Mr. Tejas on [protected] and ask him for explanation about not logging my file but he inform me that “if I haven’t logged in your file so how come a approval code and confirmation call is coming from a HDFC bank. But I will give you a call after talking with madam.” But he doesn’t call me.
On 12/02/2010 at 13:29 I give a call on [protected] and in my surprise it will answered by Miss. Sharda. She tells me that what is your problem mister, why you continuously call us. You already answered by one of our executive. I tell her that no one answered me perfectly so I called. No one is returning my calls or answered my calls. So she tells me the routine answer that I will inquire about this and call you back. But she doesn’t reply.
At 14:38 I called once again to Miss. Sharda and ask about my matter but she tells me that she is unable to understand my problem. She also tell me that this is not her file(case) but it is Rekha madam’s case and she is on leave today. She tells me on my biggest surprise that I will give you a very helpful answers if Rekha madam is here than she will use very rough language and give you a words. she tells me that instead of her sickness she give me a help if Rekha madam was there she doesn’t give me any damn answer. She also give me Rekha madam’s number [protected] and tells me, “give her a call and see what she give you.”
My questions are
1. Is your message has some importance or not?
2. Whenever your executive came on F.I. is he came without I.D. proof and mobile or customers mobile number. And they used customer’s neighbors’ phone.
3. Whenever customer complains in your customer care number don’t you solve it at that level? Before one year we complain against your management but it will not solved till I complain to Mr. Ravi narayan. When Mr. Ravi Narayan came in picture than your cluster head miss. Pearl Sabawala came in action.
4. So every customer has to complain till higher authority to solve their problem, so why you open your customer care numbers. It is also chargeable and not toll free keep in mind that customer is paying their hard earned money in calling, and your third class third degree stupid employees wasted it.
5. Whenever customer calls in with some complains no one answered back and every responsible employee of yours is on leave.
6. If my application is not logged in then how come a confirmation call is coming from your main branch, or a approval code is coming via SMS from your HDFC bank and your executive come for F.I. at my office.
I hope you take necessary actions against responsibles.
Thank you.