From:-
Rajiv Sharma
B-2/2005, Arihant Enclave,
493B, G.T. Road(South)
Howrah- 711 102
To, Dated:04.12.2009
The Officer Incharge,
Customer Care
HDFC BANK Credit Card Dept.
Gillender House, 1st Floor,
Kolkata
Dear sir,
Ref: Credit Card No.[protected]
Sub: Late fess and Finance Charges to the above credit card
With reference to the above credit card facility availed by me, I, am to inform you about my above said account being debited With Late fess & Finance Charges, inspite of the payments made well within due date and by HDFC Bank cheque, So there is no question of any delay in payment of above said credit card. This fact has been brought to the notice of your customer care cell several times over phone and by personally visiting to your HDFC Bank Credit Card department at Gillender House, Kolkata and have been assured of looking into the matter, but till date no response regarding reversal of above mention charges recd. from your end.
Cheques deposited at drop boxes/Bank Counters, if not credited for several days accounts your internal problem and for which I am not to be penalized. I have already stoped the use of above mention credit card till the matter is resolved at your end, regarding the above mentioned charges. Please look into the matter immediately and if these are not solved, I would request your goodself to discontinue the service to this credit card from immediate effect.
Your immediate and valuable cooperation awaited.
Thankig you,
With Regards,
(Rajiv Sharma)
Encl:- As above
Aug 13, 2020
Complaint marked as Resolved
my card no is [protected]
pl send e-statement to my mail address [protected]@gmail.com
Your people telling that if I made the payment before statement Generation date, even it is after due date there is no penalty for the late payment. I did the same for more than 8 time. But every time you are charging late payment penalty.
Even I did not make the payment with in the time penalty will be imposed for that only.
Due to wrong Direction given by your staff I am loosing money.
Your call center people are earning.
This is not good for a prestigious organization like you.
Pl give the waiver for the late payment penalty.
Thanking you.
Yours
k v subbarao