HDFC Bank Complaints & Reviews

HDFC BANK HAS CHEATED WITH ME THEY DIDNT DELIVERD ANY GOLD CARD BECAUSE I HAVE ALREADY A TITANIUM CARD AND THEY NEVER SENT ME ANY GOLD CARD 5575 AND EVEN THEY NEVER SENT ME ANY BILL BUT NOW THEY ARE SAYING YOU HAVE OUTSTANDING 91000.00 RS I HAVE SENT SO MANY MAILS TO MD MR. ADITYA PURI BUT THERE IS NO POSITIVE REPLY AND THEY PUT MY NAME IN (SIBIL) AND THEY BLOCKED MY SAVING CLASSIC ACCOUNT ALSO AND WHEN I AM CALLING TO HDFC CUST SUPP NO ONE GIVING ME POSITIVE REPLY SINCE MAY 2009 I HAVE SENT ARROUND 30 E-MAILS 10 COURIER 200 CALLS AND ARROUND 5 FAXES I HAVE ALL PROOF BUT THEY ARE NOT REPLYING ME THEY ARE SAYING THEY DELIVER CARD TO MY SISTER ASHTI AND I HAVE ALREADY PROOF TO BANK SHE IS 13 YEARS OLD HOW CAN YOU DELIVERD A CREDIT CARD TO MINOR AND SHE IS SAYING SHE DIDNT RCVD ANY CARD. BUT THEY ARE NOT REPLYING ME PLEASE TAKE AN IMMIDATE ACTION
THANKS IN ADVANCE
ADIL
[protected]

NOC for Loan No.90357310
Sub:- Wanted NOC for re-payment of Loan against Loan A/c No.[protected] Final settlement),Customer Id No.90314797
Sir,
I had emailed my complain to racreceipts @hdfcbank.com. In response, they wanted to confirm my Loan A/C no. and which I re-confirmed through email. But my problem of receiving NOC has not yet solved. On 05/08/09, a phone call was made to me by HDFC, DALHOUSIE BRANCH, KOLKATA ([protected]) and pressuring me to deposit the over due amount . I had asked, why they are asking for money ? In reply, they emailed me the statement. But verifying the statement, I have found some anomalies / facts which are as follows :-
1. They shown in the statement that 02 installments were bounced on 03/08/2007. I wanted to know on what grounds two installments were bounced. They failed to answer my question.
2. Statement shows two installments were bounced on 03/08/2007 but installment end date was 05/07/2007 (as per statement), here lies the question, if installments were bounced – why communication was not made immediately?
3. What are they doing for last 2 years? Is they are waiting for huge amount of over due charges ?
4. They shown ( in list of PDC’s bounced) that 02 cheques were bounced on State Bank Of India, Suri Branch (West Bengal) . I have communicated the bounce message to the Bank authority and I found there were no reason for bouncing cheques on my Savings Bank A/c bearing No.[protected]. I thought the cheques were not produced for payment in due time ,if it were bounced.
5. Earlier on 30/12/08, when I came to know through your agent named Hiranmoy Chatterje ( Mobile No-[protected]/[protected]) of S.K.Associates, Suri, Birbhum), I have repaid 2 installments Rs. (1575/- x 2=) Rs.3150/- in cash to your agent vide Receipt No. 13929727 dated 31/12/08 without delay believing NOC will be sent to me within 15 days (i.e.15/01/2009)as he promised .The Money receipt clearly indicates that, the amount Rs. 3150/- is taken for settlement. So there is no negligence from my end.
6. It is worth mentioning that, statement clearly shows – payment received against Cheque no. 00240295 and[protected]Installment no. 17 & 18) on 05/06/2007 & 05/07/07 respectively. On the contrary, the same two cheques were bounced once again on 03/08/2007- how did it happen?
It is a simple theory, if a person loaned Rs.26000/- and deposited Rs.24000/-there should be no problem to submit the rest amount and save his property amounting of Rs.50,000/-.
According to the statement (send by HDFC Bank) , my 18 cheques were already encashed and no installment can be due, so there should be no problem to send my NOC from your end. It is also stated that , refund Rs.3150/-which I deposited on 31/12/2008 is lying with you as an excess amount (according to the HDFC Bank statement).
In the mean time , HDFC , Kolkata Branch communicated me through telephone and said me to deposit an amount of Rs.897.94. on 02/11/09 and send a legal notice (CHAKRAVORTY & CO.)and instructed me to paid Rs.2271.84 within 05 days of the receipt of this letter.
Sorry to mention but compelled to say that behaviour of employee or collecting agent of HDFC Bank is very poor. They even not thinking twice to use abusing language. I am an West Bengal Govt. Employee . Being a respectable person I am really felt harrassed , deprived and insulted for such irritating behaviour of HDFC Bank and their staff.
Hope your good will, will help me to receive my long waited NOC as well as my excess amount at the earliest from your end. In this regard your response is expected within 09/11/2009,Otherwise I will compell to take other procedure as law permits.
(* IT IS WORTH MENTIONING THAT I HAD FINANCED FROM CENTURIAN BANK, DURGAPUR BRANCH, WEST BENGAL)


Yours faithfully,
SANJOY PAUL
(Loan A/c No.[protected]
Subhas Pally,
Near Hanuman Temple,
Post-Suri, Dist- Birbhum, Pin 731101.
Mobile No. [protected]
Email ID:[protected]@rediffmail.com

Dear Courier Team
Hereby i enclosed the Polcy no and P.O.D No.still the cutomer not received the policy bond so kindly do the needful

For your information
Express Deliveries

P.O.D no 30493064 to madurai on 29/09/09
AWB 30248957 on 08/10/09
AWB 30248958 on 08/10/09
AWB 30248954 on 08/10/09

Warm Regards
Suba Poornima D
Theni
[protected]

Dear Sir

Of late I was contacted by HDFC Bank for application of Platinum Plus card telling me that I was eligble for it and a FREE TRAVELLING BAG was being offiered as a gift with every card. This was through telecalling. I even asked them when they would deliver the travelling bag and they promised that the same would come along with the card.

Subseuqently, the bank followed up rigourously and sent me a representative to fill in he application saying that the card wouid be delivered in 3 weeks. Later there were confirmation calls and the card was delivered through Blue dart courier. When I enquired with the call centre they informed me that there was no such offer of the travelling bag with the card and hence the same was not delivered. They do not have any recording of the sales call either for proof.

My complaint no is [protected]. They are not reverting to the complaint. This is pure deceit and waste of customer time and affects the credibilitty of the bank. They must compensate for this waste of time and false promises . May we inform all custormers present or prospective to beware of such calls from HDFC Bank and not entertain them.

i nayanika chakraborty had participated in hdfc bank meritus scholarship-2009 and had qualified till the written round test.although the company had stated in black and white that the results of the written test round would be declared by the september of 2009 ther is still no response from their side.

SUB : Regarding Falsification Of Rate Of Interest for my Personal Loan by HDFC representative (PL NO : XXXXXX13)

One of the HDFC representatives named Gauthami (used to call from this number[protected] promised the rate of interest of 14.5 % for my pre approved personal loan and she collected the documents from my office (IBM India Private Limited, EGL, D Block) with the help of another collection agent guy.

Later I came to know that the loan amount credited at the rate 15.5 % which I do not wanted from HDFC.

In every calls I clearly mentioned that I DONT WANT LOAN IF THE RATE OF INTEREST IS GREATER THAN 14 BECAUSE AXIS BANK OFFERED ME FOR 14 % as I am an IBM employee. She told " First you give all the documents and we will approve for 14 percent" Hence I gave all documents.

I am a savings MAX account holder maintaining a strict balance of 25K (A/C No: XXXXXX0005366) for the past one year. Hence never expected such kind of cheating from HDFC.

I need a resolution for this problem. I went to Indiranagar CMH road Personal loan section, They gave another Nagendra Prasad's Number, Nobody knows who initiated this loan or who collected this documents for loan approval, I wonder... :-( such a bad service and never expected from HDFC to a sincere customer.

I called[protected] and no one is willing to help me.

To
Customer support,
HDFC Bank



Dear Sir,

I have submitted the application form for opening Salary account with your Chembur Branch (Central Avenue Road) , Mumbai-400071 on 09/10/2009 along with necessary documents. .FORM NO. ZSB[protected]. Regret to say that till today I have not received any response from your end.

Please look into the matter and let me have your comment at the earliest.

Thanking you,

Laxman J Solanki
[protected]

Last 20 days i am trying to get my forgotton password back...for trading account .
No one is ready to tell exactly where my courier is..neither HDFC Bank nor HDFC Sec ..

There is a big flaw in this site where customer cannot retrieve its password online.

The process of retrieving right now is very poor .

Dear Sir/Mam,

HDFC Bank have deducted Rs.827.25 and Rs.559.24 as AQD charge from my HDFC Acoount No. [protected] without any prior notice.
Please waive the amount to acount mentioned.

Regards

Deep S Singh

HDFC BANK,
BENGALI MARKRT BRANCH
NEW DELHI.

Dear Sir/Madam,

SUB: Reissue of ATM Debit Card

This is to bring into your urgent notice that I had lost my ATM cum debit
card of your bank a long ago and had brought this matter into the notice of
competent authorities.
At last I have taken this platform to put up my grievances with the hope
that my complaint will soon be addressed giving some relief to me. Needless
to mention the financial losses and mental trauma through which I have
passed.
Kindly request you to take a prompt action in this regard and
issue me a duplicate card.
I hope that some action will be taken soon.


Thanking you,



NIRMAL SINGH,
A/C no [protected]
ADDRESS: C 8/D, HARDEV NAGAR,
NEAR JHARODA VILLAGE,
DELHI- 110084

To,
HR Devision
HDFC Bank
Respected Sir,

This is to bring to your notice that, I have forwarded number of grievance mail against Mr Bikas Shaukla, Sales Manager HDFC Bank Chowk Lucknow to higher authorities but they didn't revert the proper respond in this context.

Despite to use the proper and absolute procedure of grievance we're still in waiting for justice, The CSEs are unable to directly express their pain or problems before the authorities because of insecurities of their job.

Bikas Shulka continuously misbehaving and abusing to CSEs and buildup unnecessary pressure to work and load the extra pressure to sell the Life Insurance of 15000/- because of such circumstances number of performer CSEs resigned the jobs.

The CSEs are being called for work even on holidays which has caused great discord in family relations and there are so many sound complaints that could disclose the virtual face of this man and I better know that he has the authority to save himself but ultimately CSEs have to suffer in such painful conditions.

All the member of Sales Team including Team Leader are too frustrated and uncomfortable under Bikas Shaukla, so please kindly call back him from Chowk branch, please understand the pain of CSE.

Thanks a lot

With warm regards

Oon Abbas Kazmi
on behalf of CSE
HDFC Bank Chowk Lucknow

This is with reference to my HDFC A/c , which was opened as a salary account by my employer Ilin Computers Pvt. Ltd. in September 2007. An amount of Rs.9296/- were blocked by the recovery department of HDFC and later on an amount of Rs 9296/- was debited from my account, without any prior intimation on 7th June 2008.

On enquiring from the phone banking department of HDFC, I was told that there was a long pending outstanding payment against Credit Card for which the said amount was debited from my salary account.

I had a credit card from HDFC Bank which was not in use by me for past three years. The last outstanding on that card was Rs. 500/- against a transaction of petrol purchase, which was un-paid due to non-receipt of the bill for the month of October 2005 & for last few months also (but for that I used to regularly make the payments by checking it with the HDFC customer care executives). I was charged a heavy interest against this outstanding (& that too after making regular complaints with the HDFC customer care about the non receipt of the bills).Some recovery agents were sent at my home who abused and misbehaved with me & my family also. Daily I was harassed by the torturing phone calls from your recovery department, who used fowl and abusive language with me. The people about whom I am talking are not any recovery agents; they were the executive staff of HDFC Bank.

I had lodged a complaint at the Customer Service Desk, and was given a response from your executive Raj that I will receive an apology letter from HDFC Bank's Credit Card Division for such behavior of your staff and waive off the unnecessary charges that were levied on me along with a revised statement. After so many follow ups with your staff at Customer Service Desk by me, I neither received any apology letter nor was any revision of charges done. Hence, with a request letter to close my HDFC Credit Card, I dropped the credit card at one of your ATM.

I got some calls after that from HDFC,and I told the executives that I am not holding any card from HDFC. But in May 2008 again, after three years, I started receiving some phone calls from your recovery department for this outstanding payment. Since I had no clue, after three years which payment they are talking about, I denied that the payment Outstanding belongs to me. I received an SMS in last week of May 2008 that an amount of Rs. 9296/- has been blocked on my salary savings account. And after few days this amount was debited from my account without any intimation.

I never received any kind of information or communication from your credit cards division about the outstanding amount. When I tried speaking to your executives, again the staff on phone abused me badly. For your information, I had spoken to Ms. Shweta Kapoor at your Janak Puri, New Delhi office (Phone no.[protected] /[protected]. Repeatedly on speaking to her, same response was received. I was informed that a notice was sent to me for the payment, whereas I have not received any kind of communication. If any notice was sent to me, please furnish the receipt / acknowledgement. On asking Ms Shweta, she told me that it was sent by a normal post, but I feel that if you send any notice to anyone, it is generally sent by a courier or through some registered post (which surprises me that a bank like HDFC doesn’t know this norm).

The story didnt end here, as after barging into my salary account illegally, I again got a call from HDFC recovery department from an Executive called Richa, who was again asking me about that amount that its still due. I dont know what kind of records HDFC updates as they themselves dont know about the customer updations. And to my surprise, after so many month of all this issue, I still havent received any clearance letter from HDFC. It will not surprise me if after a year again, HDFC people comes up again with the same amount due on me as they still arent updated on anything.

After few days, I again got a call from Mr. Ashish Sharma (his contact no is [protected]). He again raised this matter & told me that this time the matter would be finalized & I will get a proper redressal on it. Initially he informed me that whatever money has been deducted is deducted on the facts & is genuine. But later, after a lot of discussion, he started negotiations with me which lasted at Rs 3000/-. He said that I have to pay at least that much amount to close this chapter forever. I dont understand, that HDFC only said that the amount deducted is the actual & genuine amount (which was Rs 9296/- according to them & suddenly the genuine amount got reduced to Rs 3000/-), which was really surprising. I didnt have any problem in paying & closing that chapter with Rs 3000/- as well but my issue was that if HDFC is ready to negotiate on it, then why I was harassed with such a huge amount deduction. And when I denied to negotiate and settle down at such a small amount against a huge financial loss, Mr. Ashish also stopped the communication on the same & never replied on the solution to this problem. I have sent repeated mails to Ms Rajeshwari & escalated the matter to Mr Aditya Puri as well, but again no response has been given from their side as well.

This is absolute harassment to the customer. The account from which this amount was debited is my salary account (I was regularly facing some other issues also with my salary account), and this kind of act from your end is absolutely illegal. It is like a theft from my account from your recovery department. I maintained a certain balance in my account just because I had to make apayment to someone which was also stuck because of this unprofessional act of HDFC.If it had been another bank's account, were you able to touch it. Just because it was an HDFC account, you simply barged into my account and debited it. This is highly unprofessional and unfair act from your end. Such kind of harassment was not expected from HDFC Bank, which is India's leading bank and boasts on its customer service.

hello sir,
i got my vehicle financed from CENTURION BANK OF PUNJAB in june 2007. Vehicle has been financed and registered on my mother's name (MITHLESH SHARMA) .I paid a down payment of Rs.23000/- and loaned a sum of Rs.20000/-. Hence there were total 8 EMIs of Rs.2500/- each. I have paid all the 8 EMIs. (last one paid in march 2008) . Now when i went to the dealer for NOC ,from where i bought the vehicle, he said that centurion bank is now under HDFC bank. So i went to HDFC bank loan care in PAHARGANJ , they asked my "loan a/c no." . but since I didnt get any letter or any loan a/c no. from centurion bank at the time of finance in june 2007 or thereafter, i couldnt tell them. So, they asked my details like name of the person on which it's financed, emi amount etc, and couldn't find out my loan a/c number. same happedned when i requested for NOC through mail. same was their email reply that they couldnt trace my loan a/c no. Now help me sir what to do. i am totally confused .


awaiting response...
regards,
Ish Sharma,
[protected],
[protected]@gmail.com

Since 2004-05 I was operating HDFC credit card and I lost that card 19th Oct 05 and blocked the same.
Then I several time requested HDFC to give new card or reissue card again old card. Now they told they could not issue new/reissue card against me. Recently I tried to get home loan and they told some balance is showing in cbill and in that i found in one credit card 2008 on wards they started charging monthly Rs.180/- and balance is showing 7672/-
Then I tried to get new credit card from other banks like city bank, They are refusing to give credit card by RBI instructions. I told HDFC to clear that amount and they conformed on augest till date I am not getting credit card

How to clear balance in CBIll? and how to check balance in Cbill?

Dear Sirs/Madams:

I received credit card no [protected] from M/s Centurion Bank of Punjab on 26.12.2007. I incurred an expenditure of Rs 4683.50 on the card on 8.10.2008. After that I did not receive any statement from the bank in November or December 2008 regarding payment due. Instead, I received an SMS message in early November 2008 stating that I had to pay Rs 4243.50 within two days. I paid the same by cheque believing it to be the full amount, not realising that it was short by Rs 440, as I did not have the credit slips readily available. The same was encashed on 5.11.2008. Then in January 2009, I received a statement from ICICI Bank (who had taken over Centurion Bank) claiming late payment and interest charges of Rs 1426.93. When I called the ICICI Bank Customer Care number, I was informed that Rs 440 was still pending. I paid that amount also and the same was acknowledged by ICICI Bank in their statement dated 16.2.2009.

However, till date, the bank continues to send me statements with mounting interest charges, presently coming to Rs 4849.44. Now, I fail to realise how a customer, who was not informed correctly about his payment due and to whom no statement was sent for two months (Nov and Dec 2008) after incurring expenditure the previous month (Oct 2008) can be treated as a defaulter and taken to task for no fault of his? When I called ICICI Bank Customer Care today (21.10.2009), I was informed that I still would have to pay Rs 1000 for settling the issue and the person threatened that my credit rating with his bank and other banks would be affected if I did not do so.

I have three other credit cards of ICICI Bank apart from that of HDFC and SBI and I have never been a defaulter in any of them. This particular instance is purely through the negligence of the bank and is not my fault. I request you to kindly take it up with the bank to waive the interest charges and treat the CBoP credit card as permanently cancelled. For your kind reference, the request no given by ICICI Bank Customer Care is SR[protected].

Thanking you,
Yours sincerely,
T Gautaman
[protected]

I am a user of HDFC net banking of HDFC since more then 3 yrs. BUt from last few months am facing one problem.i cant access my net banking its saying this ATM/Debit card is not activated or atm/debit card not connected. However i am using this same id and account since yrs. This problem occured first time before 5 months but after 2-3 months it got activated itself and i could access it with same password. Now even if i tried to resent my net password the same error is coming.I have sent mail to HDFC complaint forum but they are just sending the same mail repeatedly that change your password by using the same process which i have tried many times. Even i complaint at telephone customer care.But all was useless.Now i want to de activate my net banking pls tell me its process.its pathetic to us HDFC bank now.

Regards,
S saini

Applied for the housing loan. Collected the papers by Mr Nishant Shukla , gave the information of approval of 37 lacs collcted all the Original required documents along with the HDFC application duly filled along with a cheque of 20k+. as processing fees on date 15/10/2009 . Since there was no reply called up groupleader Rahul Singh & Nishat Shukla Relation Officer But non of the two attended the call nor did the twosome have courtsey in calling back the customer they have collected file. after experiencing the above act of non attending the call 3-4 days called the twosome from different number on (22/10/2009) attending ths call got the feed back it will be login within a day or two. As on today's update again call was not attended then we finally called office-No & got message that Mr.Roumi is looking after this file then immediatly called Roumi to find the status, he said that he has not gone thru the file & said that give me 10 minutes & i will let u know. & after 10 minutes when we called him he rejected the assured loan amount The same conclusion could have been derived and informed to the customer by the group leader r the relationship officer. but here is the fate customer speaks to the CA(No-1) Mr. Roumi of HDFC & gets the feedback after keeping the file on his table for 12 days & gave decesion in just 10 minutes. Now where does the customer stand after loosing his valued 8 days?????? To start again with ABCD for housing loan with the other Bank that too at the month end. Again loosing 3 more days which will be accounted by the builder for the intrest for the delayed payment. Hoping the same cooperation to all the customers.

Dear Sir /Madam3
Sorry to inform you that i agreed to have a credit card of hdfc bank on 20.08.09 & So after 10 to 15 days i got a sms from your end that the card has been dispached via blue dart couier & So i cheaked with blue dart couier who told me that this card has been dispached to a wrong address that was kota as it had a wrong pin code which was totally your mistake.
I personally informed this to call center in jaipur & Chennai and made the correction of my pincode on 30.08.09 and you assured me that card will be sent again.
On 15.09.09 i again had a word with your jaipur helpline and got no of Mr amit dixit who promised me that the card will reach me within few day & on 15.09.09 i again got a sms from your end that the card has been redispached thru Blue dart AWB#[protected] on 13.09.09 but again is was dispached to wrong address which is a mistake from your end .
Regarding this i had several time tried to talk to Mr Anup Choudhary Sales Manager jodhpur as he had made all my paper for credit card but surpriseingly he never talked to me regarding this as his phone was picked by some other person & always i left a message for Mr anup to talk to me but this never happaned finally yesterday i got a chance to talk to Mr Anup & i told him regarding the problem & so he gave me a solusion to cancel the card and forget it.
I am very much surprised with his answer & would never like to have hdfc credit card & would like to have reply from your end as due to this i was disturbed & Planing to have help from other soures.

Thanks & Regards

Sunil Saini
Jodhpur
M-[protected]

HDFC bank is the worst bank ..... it had charges me so many charges .... i dont even know what was all that for.... around 1300 they charge me from so many ways.... this is bull bank ... don go for this bank at any cost... go and open ur account in co operative bank ... they are much better than this bank ....

Dear Sir/madam,


jab bhi mai trade karta tha mujhe mere account me turant nazar ata tha ke total trade huwa hai ya nahi.
mai ne kuch dino pahle apne demat account se GODREJ CONSUMER ke 50 shares 248.50 ke rate se kharide the.aur 1 se 2 din baad mai ne unhe bech diya 265 ke rate par.
jis din mai ne inhe kharida mujhe mere account me clearly dikha raha tha ke trade puri tarha se ho gaya hai.aur mere account me 50 shares a gaye hai.
jab mai ne inhe sell kiya to us ke dusre din mujhe inform kiya gaya ke mai ne galat trade kiya hai,
mere account me sirf 41 shares hi aye the,aur mai ne 50 share bech diye.jis ke liye HDFC SECURITIES ne mujhe panelty bhi lagai pure 2450 ke karib.jab ke is me meri koi bhi galti nahi thi,
mujhe na is short trade ke bare me bataya gaya aur na hi charges ke bare me.
aur to aur jab mai ne HDFC SECURITIES ke call center me call kiya to unhon ne mujhe kaha tha ke jo balance {9} shares hai wo mujhe usi 248.50 ke rate par milenge.magar jab wo mere a/c me credit huwe to current market rate par huwe 267 per share.

plz mujhe mere paise wapas dila dijiye.........

Thanks & regards

NASIR K MASURKAR