Helios Watch Store — extra charging on tag heuer watch model waz2114.ba0875

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I bought this watch from your the great india place mall, noida store yesterday[protected]. I was quoted a price of rs 116400/- and discount applied to this price. The price showing on your web site for this watch is rs 107700/-. This is not a fair practice. Please have the difference of rs 8700/- refunded to me.
The advisor in the shop mr rakesh saini spoke to someone senior to him and quoted this high price. This is unethical practice by a tata group company and must be resolved immediately for the sake of their goodwill.
Regards,
Brig arvind agrawal
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Dear Brig Arvind Agrawal,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
[email protected]'s reply, Jan 9, 2018
Similar attempt has been made in my case. There is seriously something wrong with Helios Watch Store.
Dear Steve,
My cell No is [protected] and my email id is priti.[protected]@gmail.com.
Regards,
Brig Arvind Agrawal
Dear XYZ,

Steve here from the Customer Relations team. Always here to help!

Request you to please provide your mobile number or call our Care team on[protected] for assistance.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,

Steve
ArvindAgrawal's [Complaint's author] reply, Jan 3, 2018
Dear Steve,
I have already sent you my contact No 9910230203 and email id priti.arvind@gmail.com.
Regards,
Brig Arvind Agrawal
Same kind of attempt(Like Mr. Arvind Agrawal) has been made with me, where the listed price is lesser than the invoiced/quoted price. I have already sent a detailed mail regarding this to customer care and I am waiting for a response. The listed price in discussion was INR 302800/- on which 40% discount was assured but at the time of doing actual transaction the 40% discount was offered on an all together different/higher price i.e. INR 347000, which is an utterly unfair practice. The executive was literally after me to do the wrong transaction till when I realized that he invoiced it wrongly.
Still there is no response to my complaint.
My number is [protected] and email id is priti.[protected]@gmail.com

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