[Resolved]  Helios Watch Store — Non delivery of watches order online

Address:781001
Website:Helios watch store.com

I have ordered for a fossil ch2869 and a michael kors mk6141 on 22.06.2017 but have not received the watches as yet on 07.07.2017. The guwahati store contacted me for confirmation which i accorded on 25.06.2017 and was assured that i shall receive the watch in 5-7 working days. But to my surprise i have not yet received the delivery and despite several messages to the guwahati outlet, i am not getting any response. Please refer pictures below. I have also tried calling but the landline no avbl online is not working and the mobile no is not properly responded to.
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Aug 7, 2021
Complaint marked as Resolved 
Helios Watch Store customer support has been notified about the posted complaint.
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Dear Nikita,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve
[protected]
[protected]@gmail.com
Dear Nikita,

Thank you for confirming your contact number/email id. Our goal is to always deliver an

amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know

how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail

on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call

on[protected].

Thank you.

Sincerely,

Steve
Nikita Sanganeria's [Complaint's author] reply, Jul 12, 2017
Please note that I have not received any response as yet.

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