[Resolved] Homeshop18 — damaged product received

rkit209

from Pune, Maharashtra

Address:

Lucknow, Uttar Pradesh, 226016

Dear All,

On 16th June I have received goods from HomeShop 18 (Dinner Set), in which the product was received as damage one, and reported the same on the call centre number on 16th June itself, they have provided me a whatsapp number and instructed to send the pics, which i done on 16th itself with the order number.

They have send me the standard reply in which a number was provided to be contacted after 24 hours. For the last three days i am calling on that number every day and the executive daily inform me to call after 24 hrs.

No resolution was provided nor the product was replaced..

Need immediate action...

+5 photos

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Jul 26, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

HomeShop18 Customer Care's response Hi rkit209,

We are sorry for the inconvenience caused to you.

We will definitely like to make your experience better. We request you to share the order or sub-order number of the product or you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team HomeShop18
Shamsuddin Malik

Jun 21, 2018

Updated by rkit209 Order Number is [protected], sub order number[protected]

Verified Support

Jun 25, 2018

HomeShop18 Customer Care's response Dear Customer,

Please accept our apology.

We look at each complaint/feedback with great care, request you to provide us another opportunity to make your experience better. Kindly share your order or sub-order number on our e-mail address: feedback.[protected]@homeshop18.com or you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team HomeShop18
Shamsuddin Malik

Jun 29, 2018

Updated by rkit209 Evertime when i call on the number provided they say you snaps are not updated kindly call after 24 hrs. I am fedup of following up, kindly do the needful or provide me the email id of some concern person not the generic mail id

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Comments

99o

from Dhanbad, Jharkhand

What is product name

rkit209's [Complaint's author] reply, Jun 21, 2018

44 pices Dinner Set

ASHOK DEV VISHWAJEET SINGH

from Jaipur, Rajasthan

Your Entire process is corrupt and contaminated. My order has not yet been delivered after various complaints. In this connection I have lodged a complaint in consumer court.

You must improve your rugged delivery process.

99o

from Dhanbad, Jharkhand

44 pics melamine dinner set by homray .right

rkit209's [Complaint's author] reply, Jun 23, 2018

Yes