HomeShop18 Complaints & Reviews

Dear team,
I had received microwave in breaked condition from homeshop. Then after having discussion with customer care they told me to courier the parcel back and we will process your refund process.. My parcel received on 19 of feb at their end but still there is no confirmation for my refund. Whenever i mail for my refund a system generation mail received from mr chetan dass. But still there is no resolution or confirmation for my refund.. I request to everyone to never buy anything from homeshop and now i am going to escalate this matter.

I have never used this platform or had any kind of business whatsoever with this but even then there has been multiple text message (2 exactly) stating something of one time password for the process of signing up to the site which again was not initiated by me. My contact number is [protected] on which i have received this messages. Also other thing suspicious about it is there has been messages from some other portals as well and all the messages arrived exactly the same moment, all of them were some kind of signing up passwords.

The product was received in damaged condition and when i called the customer service they asked me to call some or the other number for registering my complaint. When i finally got angry on one of the reps, my call was transferred to the supervisor wherein they stated i have to courier the damaged product at my own cost and they will refund me 10% of the courier amount. Which means even if i am getting nothing i still spend my money on couriering the damaged product just to get refund from them which is not acceptable at all. The customer services seemed unwilling to help me. I am really disappointed. Please help me!!!

I have returned my order no. [protected] to the company on 9 march 2018 and still waiting for reply for return cheque and not responding. When i am asking for detail they are saying its not updated and you will receive your cheque within 7 days. Company just received payment with delivery of product but cheque not issuing quickly and not replying me and just doing formalities.

I ordered some products on homeshop18 and i suddenly cancalled that order within 10 minutes but i started recirving fraud call on cancallation. I am not understanding one thing my order did not even go to outside that means homeshop 18 is completely fraud if i am recieving fraud call on cancellation order that all infirmation leaked around the hs 18 office

Respected sir, i am varun gandotra a resident of jammu, sir please take action against fraud calls of homeshop18. They call us and tell us that i won a tata safari car and i try to convence me to pay ₹12, 500/- advance against the care. Sir one day they call me 4 times i told them that i am illiterate person and i don't know about banking, please send your employee to collect money after that they immediately disconnect the call. I call them again i heard that there are many persons who tell peoples about this lucky draw and ₹12, 500/- advance money. Sir, they have my mobile number and my full address. Sir i am working with lawyers so i am busy all the day and come home very late. Sir i hope you understand the tension of this situation. If some enter in my house with my full details what i can do. Please sir help me. Sir i complain homeshop18 customer services many time but they take it very lightly i think they are also involve in this scandal. Please sir take a action i can help you any time. I'll be highly thankful to your kind attention.
Thanking you
Yours sincerely
Varun gandotra
Mobile - [protected]
Email id - [protected]@gmail.com

Sir
I have ordered smart menswear combo in which 9 items. After booking order first i received fake and fraud calls from the private no. Which are saying that they are representative of homeshop18 and i won the first prize of tata safari and ask for bank account no. And pay a short amount of 8500 rupees. I refused them than after this when i checked the order on site i saw wrong address and when i called to customer care of homeshop18 they said you have to cancel that product and book new order i said just cancel the order but after waiting for some time they accepted and book the order. But i got the message of two item with different name. When i called again they said one item is showing but when courier boy called me he said two order on same address i said i booked only one and i received the order no. Of [protected] and after opening it i was surprised that totally poor quality product and i have been cheated after asking again and again that product quality should be good and they said it will be ok and packing was look like very loose and not according to standard. I called again to customer care they said we will refund you and courier boy will collect the item. I said just you are wasting my time and make me feel depress they said this is the procedure than why they sent this item now i have to wait for courier person and wait for refund just very careless and unprofessional behavior.

I have purchased a bed sheet of bella casa brand. Quality of this product is very poor. I have complained for this on 24 jan-18
I an calling to you since than but no body picked it to return
I am very disappointed with hs18 at this time
I am following with customer care from last 1.5 month
This is my last corrospondance to hs18 after this i will complaint in court.

Hi,

We have bought a product named "gehno ki baarat 27 sets by kumkum" via order number[protected] which initially had 7 pcs less then wrong and less items were sent. After lodging the complaint it was sent back. Now you are not paying us the full amount. We need to the product + shipping cahrges amount in our account. Please no discussions & wastage of time is required now. We also do not want any gvs only money...

Thanks & regards,
Shashi

Very ireesponsible site there is no any stock of this product code 33017477 since last 1 year i mailed to them many times but only getting use notify option since last 6 months .please stock add fast really i want to place an order for pink colour spevially attaching the image there is lot of good products on homeshop18 but problem is thrre is no stock everry good item shows sold out whatever i like

Hi,

Have received the above mentioned order today, details are
Hi, your homeshop18 order [protected] is dispatched on[protected], via gati surface with awb no.[protected] and will be delivered in 9 days. For any queries, please call on [protected]. Which i received today details are
Hi, your homeshop18 order [protected] has been delivered on[protected] and received by 9jyoti. For queries pls call us on[protected] b/w 9:30am-6:30pm.
Not happy with the result and is dangerous and hazardous for kids hence want to return it back. Its not as per what i saw and thought of.

Payment for the same was done through netbanking details are mentioned below.
Your transaction ref no igacxsapa0 for rs.999.0 on 16-feb-18 10:33

Kindly do the needful.
Thanks,
Mala gagwani
Dear customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

Your request number #1750189 has been registered with us. If you have not mentioned the order or suborder number then please mail us back with the same at [protected]@homeshop18.com for better assistance.

For quick access to your order details you may log on to “my account” option available in below mentioned link:

https://www.homeshop18.com/login.html

To track the delivery status of your order please visit the below mentioned link:

http://www.homeshop18.com/track-your-order.html

Or

Sms hs18 status space order number/sub order number to 51818 (For e. G.: hs18 status “900xxxxxx” or 712xxxxx to 51818) (Chargeable)

You can also call us on[protected] for complaint between 9:30 am to 6:00 pm

Regards,
Care team
Hello,

This to inform you that today is 5th of march, i have requested return of a product on 21st feb, still no action has been taken for the same, i hereby again request you to look into the matter and sort the problem as its been lingering from your side for so long time.

Kindly arrange fot the return and refund soon.

Havent heard from you this is the way you serve your customers?

Pls do the needful.

Show quoted text

Dear sir/madam,

I rk senapati placed order no [protected] for rs 1199/ on 17 feb 18. I received the order on 22 feb 18 at 1200hrs. When i opened the packet, the color of bed sheets and comforter are different. Then i laws a complained on 22 feb with complaint no hs[protected]. That above same complained order is today received at 1230hrs. Again found same problem exit. I laws complaint
With comlaint no hs[protected]. It is really harassment to me. Kindly investigate my matter and do the reply immediately.

I received a sms saying you have won tata safari worth rs. 12, 80, 000/- pay deposit 6500 or take cash by paying 4200/-, i deposited 4200/- rupees in thier sbi a/c [protected] gaya branch, then they told me to deposit 12800/- rupees as cash transaction tax and today they telling me to deposit 25000/- gst, after paying gst i will get 12, 80, 000/- in my bank account. I wonder how far this is true? The person who called me his phone number is [protected]. Reporting that this matter should be considered seriously, and i want my money which i have transfered to their bank yesterday dated 28/02/2018, to be refunded.

My name is prabhakar kumar. I ordered online 30 pc living room decor set by home couture on 10th/feb. I do payment on same day through credit card..1st of all i would like to tell you i am much disappointed by your service and mismatched inferior quality product received. Order delivered too late after so many follow up & your customer service department behavior is so rude and uncooperative. They are not supportive towards your customer... May we you have much more order so you are not care your customer seriously... We have given half - half hours on phone 2-3 times and they have no idea when order will dispatch and when i will received... After so much call & request they ultimately they delivered order after 12 days on 22. Feb.

2nd complain you delver wrong design/print/quality order which i order... Means again you are not giving care to your customer how you can deliver product with different designed with different print... This is your service level dear? You are not taking customer seriously, you are taking very lightly your customer

3rd complain : i received short no. Of pcs received. Order was for 30pcs & received only 21 pcs... How any established brand can do this blunder mistake dear..9pcs short dispatched.. Means no care & no pain for your customer... I really spoil my time money and peace of mind due to your this whole mantle harassment. Without counting you delivered the product surprised much...

Then i talked with your esteemed customer service they repeatedly told no solution and told they can give me rs270 coupon against 9pcs short pcs much joking
Then i talk with another senior they also told same they can not replace or send short no. Of pcs
Again talk with super senior they told if any problem we can return order then quality check bla bla and then my money can be return

So what i get only frustration with spoil 12 days, loss of money, loss of time... And still my required product not we got

Can we get our full pcs of product immediate or can get my money on immediate so that we can buy from other place...
And what is compensation for my mantle harassment & time i lost due to your wrong product & very long time taken for delivery dear? I need your concrete answer.. Else i shall highlight all these things on social media to give you a lesson..

Order number: [protected]
Sub order no.[protected]
Order date: saturday, february 10, 2018
Order received 22/feb/2018 (Too late)

Specifications - 30 pc living room decor set by home couture

My order no. [protected]. I was ordered 30pcs living room set of home couture on 10th feb 2018.
But i received wrong product has only 21pcs and different from my order on 18th feb 2018 but on the parsal invoice it's mention 30pcs of home couture set. I made payment for this via online banking on 10th feb. When i called costumer executive they said within 3 days our boy came to your home and take the product back and we will refund your money by same way you gave payment.
But still i am waiting for person for take back their incorrect and incomplete product. Please take your product back and refund me so that i can order for the other product which i want. Plz do asap.

Thanks
Ashfaq umar

I have purchased a product (3combo jeans) where company sent me one piece diffrent companys cheap pant. Then i have raised complain for the same. When i checked all 3 pants later i came to know another pant is used & ripped then again i complaint but they denied to take my complain they asked me to use torn pant. Even they asked me to wait for 7-8 days to deliver the replacement but its already been 8 days now when i called company he said it will take another 5days. When i ordered the product they have delivered it within 5days but when im replacing they are taking more than 17 days. They are cheating with customers they thought customer will not claim for it. I did not asked for refund i only asked for replacement but seems like they are not interested to give me the replacement

I ordered a multicolored lehenga from homeshop18 in the beginning of january this year but got an incorrect item delivered in the first place. For the second time when i asked for a replacement, again i was given an incorrect product. So now i want the refund in my bank account against my order no-[protected], sub-order no[protected]
Product details-multicolored lehenga[protected].
I had registered several complaints at homeshop18 yet no action is being taken and i have been put up on hold.

Regards,
Sejuti sanyal

My name is ajay mourya & i bought regalia ethnic chiffon saree - red on 14 feb 2018 with cash on delivry option. After reciving the product i paid money but only after opening the prodcut i saw that its not what i ordered. Instead i received salwaar kameez. On the bill of delivered package it was wrriten saree but inside of the package there was wrriten salwaar kameez. My order no is [protected] and sub order no is[protected]. My phone no is [protected]. Please change the product with the one i ordered or refund money.

Dear sir

I had purchased a one mixer grinder from home shop 18 and they delivered product on 1st of february at 5pm. Once i rechecked product it was damaged while using the same started smelling of burning wire and get stopped working after few seconds then i wright a complain on the same day within 48 hours at their concern email id and also i given call on customer care number and then representative tolled me that withing 48 hours they will resolves the problem to replace the products. Then meanwhile i received a call from av enterprises and they asked my problem then tolled me that i have to call home shop 18 for replacement. Now next day i called to home shop18 and now home shope asked me to call av enterprises. Iike the same way home shop 18 and av enterprises asked me to do the same things. Again on 12th january early in the morning received a call from home shop 18 customer care and tolled me representative that i have to do courier to send their damaged product then have to update courier receipt to them then they will send new product through curier. Then i tolled to that representative if i would have time to courier your's damage product then why should i purchased through your's online portal i would have gone to the normal market to purchase then he argued with me and threatend that if i will talk like that then they will not resolve my problem and at last he transferred call to his senior and his senior tolled me then wait for next 48 hours replacement will done from our side only. It's gone 12 days but still problem not resolve. They harassing customers as per their convenient. And i think customer care calls are getting recorded. So can go through all the calls which i have received from home shop 18 and av enterprises and also i have given calls by mentioned mobile number that is [protected]. So please go through the problem and do the needful. Complain number - hs[protected] and order number -[protected]

My order no. Is [protected] and sub order no.[protected] .here I am complaining about nutri glow complete care makeup combo .in this compo the 2 compact kit is missing ..and in order the 2 compact kit is their but I do not get the 2 compact kit plz deliver the 2 compact kit shortly ..plz take the action fast within 2-3 days any how..plzzz...by the way ur delivery product is best but this time I am not satistified due to missing product in that...plzz take action and deliver the product..thank u