Verified Support
Jul 07, 2018
HomeShop18 Customer Care's response Hi VENKATA,
Please accept our apology for the inconvenience you faced related to product.
We will like to make the shopping experience better for you.
Please provide your order or sub -order number or call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.
Team HomeShop18
Shamsuddin Malik
Jul 21, 2018
Updated by VENKATA RAMANA A. Dear Team,
I have received the replacement of my order vide replacement order no.[protected] (original order no.[protected] on 16th of July evening and at the same time I checked the packet and found that once again Homeshop18 has failed to deliver the correct ordered products. I have asked the courier person to take it back for which he said that the pick up team is a different one and he can't accept the return from me.
This the items (3 stretchable denim jeans) are correct but the size sent was 32 instead of my ordered size of 34. I am surprised that how such portal like Homeshop18 can have such inefficient team that they commit mistake repeatedly and put the customers at inconvenience.
The very next day, I had called the customer care at[protected] and complained about the wrong size received as against the ordered size and was surprised by the lady's offer stating that she will compensate by crediting Rs. 150 in my account for their error and asked me to retain the lower sized pants, else return the pants and after receiving the same, they will refund the amount back to me. This is the most inefficient way of handling a repeat customer.
My original order was on June 28th and I have lost almost 20 days without any right product in my hand and having faced such an unforgettable experience how can I trust Homeshop18 refund my amount after I return the wrong items. I had requested them to refund the amount and after the confirmation of the amount in my bank account from my end they can arrange for a pick up of the products, for which they straightaway disagreed and informed me that there is no such policy to support my claim. Does that mean Homeshop18.com has the policy to forward wrong products twice to the same customer???
To buy some time to write this complaint I have informed the senior person in the customer service team that I will retain the wrong products for which he told me that as per policy, he can give credit of Rs.135/- and not Rs.150/- as promised in the same call by a lady who was junior to him. Within 5 to 10 minutes, Homeshop18.com has changed their compensation amount too. This is very frustrating as a customer. More frustrating is that when I saw "My Account" section in the Homeshop18.com, even that amount of 135/- is not visible in my customer id. This amounts to cheating by the portal.
I am severely disappointed by the whole experience with Homeshop18.com in handling my order so inefficiently. The team does not have any idea that Customer is the King in any business and they have acted otherwise and forced me to accept their offer instead of accepting their mistake and accept my proposition. I would like Homeshop18.com to compensate sufficiently for their repeated errors in handling the original order and the replacement and make good for the time and amount spent and lost by me in the last 20 days or so.
I have attached the photo of 3 denim pants with size 32 mentioned on the waistline. Two of the pants does not have tags also which means that they were old and returned by somebody else. My ordered size was 34 which suits me to perfection.
I trust Homeshop18.com will understand my issue and compensate suitably.
Sincerely
A Venkataramana
